Bonanza.com

Dear [redacted]  We are so sorry to hear about your negative experience. We have just removed the sellers goods from Bonanza so we can prevent this from happening from others. It looks like you have opened a PayPal dispute. Make sure to keep the dispute open until you have received a full...

refund, or a satisfactory product. If you need additional information please do let us know.

Complaint: [redacted]I am rejecting this response because:
I am sinking imediately...

reinstatement of my account because our company never violated any of there user agreement policies. We just asked why they refuse to advertise there website when we invested $50,000 into our booth. We are requesting the they take down all the false advertising that each of there advertising increases a certain booths sales by a number assigned to each program because it is misleading and completely false and there is no way to measure there claims. It's kind of a ponzie skeem because your paying a certain amount of money and there advertising they can increase your sales by 5x if you pay that amount each month which it doesn't really live up to there claims according to over 375 members that have tried them and it didn't live up to there advertisement. If they refuse to reinstate my account imediately we can go to court over it and that will happen but I am asking them to send me over the files of all the products I spent hours listing  so I can transfer them over to a website builder program I have chosen. I have spent days hand listing all these items on this site. If they don't take down all there false claims about there company's abilities I want all the information sent over to the attorney generals office for advertising fraud. Also I want a number a ID number so I can review them on trust pilot so there not getting biased reviews on the internet because there keeping people from reviewing them l, that have problems with there company. It's basically the company posting manipulated reviews to build business from both sellers and buyers which should be against a business ethics policy.
Sincerely,[redacted]

We're very sorry to hear about the trouble you're having. The Bonanza community was designed to act as a platform to bring buyers and sellers together, and as such we don't have a hand in financial exchanges between our users. Since we don't directly process payments for items sold on our site,...

transactions that occur on Bonanza ultimately take place between the seller, the buyer, and PayPal or Amazon Payments (the payment processor used for checkout).
 
To resolve a dispute with a Bonanza seller, please first contact the user directly with your request. If your request is denied by the independent seller, the next step of escalation will be to file a claim with the payment company that helped facilitate the sale. PayPal and Amazon Payments both offer a level of buyer protection, providing you file a claim within their allotted time frame. Currently, PayPal requires that you file a claim within 180 days from the transaction. Amazon offers their "A to Z Guarantee."
 
Please keep in mind if you file a dispute with your credit card, it will nullify your claim with your payment provider.
 
How to file a claim with PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-security
 
How to file a claim with Amazon Payments: https://payments.amazon.com/help/201342380
 
Let us know if you have additional questions or if you need further assistance.

We're deeply sorry to hear about the negative experience with your recent order. Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any items. Instead, buyers pay sellers directly and sellers ship...

their goods straight to the buyer. This means that we cannot replace or refund your order ourselves. Don't fret! Bonanza sellers are more than willing to make things right once they hear from you. You can easily contact the seller directly by logging into Bonanza and hovering your mouse over the "Account" tab in the upper left-hand corner of any page and selecting "Recent Purchases" from the drop-down menu. Locate your order, then click the "Send them a message" link to email the seller directly. This will include your order number in the subject line so they'll know exactly which one is yours. Your username is:  [redacted]Your registered email address is:  [redacted]@yahoo.com Here is a direct link to your recent purchase:  [redacted] Sellers typically respond within 24-48 hours and are often more than willing to accommodate requests from the buyer. If you do not hear back from the seller within that timeframe, please let us know so that we may assist you further. We appreciate you bringing this to our attention so that we can make the Bonanza experience better for everyone, and we'll be continuing to review this situation to determine if further action needs to be taken.

Fortunately there are other viable alternatives like [redacted] or [redacted] that do a great job for sellers. Another option is to create an independent webstore where you can set up the rules that work best for you business vs a marketplace which creates policies for its entire user base. Best of luck to you.

Complaint: [redacted]I am rejecting this response because:
the business provided fake information (the PayPal information that they provided in a prior message was fake. I contacted PayPal and verified....)This is an illicit way of doing business and I beseech the Revdex.com to revoke bonanza 's accreditation on those grounds.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I find it problematic that Bonanza refuses to deal with at least several hundred potential sellers who use that same UPS store as a secure business address, because of one fraudulent business. But that's Bonanza's decision. I'm grateful that it happened before I imported too many listings, and it underscores why I'm happy to have nothing to do with Bonanza (selling or buying) in the future. In these days of stalking, trolling, data-mining, and identity theft, it can be  important for business owner to have a secure mailfront that isn't necessarily near their operations or residences.

It sounds like the main issue is with PayPal and not Bonanza. Bonanza does not accept payments. Seller's are responsible for the payment you wish to accept, Amazon Payments, and/or PayPal. You selected PayPal. The buyer paid you via PayPal. You will need to direct your energy to PayPal.

Sorry for the negative experience getting your booth reinstated. The seller fees were from June 2015 so our team is reconciling the account. We should be able to get your account reconciled by the end of this week.  Thank you for your patience.

Complaint: [redacted]I am rejecting this response because:Your company allows your sellers to advertise and sell items under false information. Then you deny any responsibility while you are the one allowing them to sell on Bonanza.com You have done nothing to resolve this issue except push it to paypal which is not at fault for this. Sincerely,[redacted]

Sorry for the not so good experience. You will need to contact the seller whom you purchased the item from directly about this, here's how:1) First, please log in to your Bonanza account. http://www.bonanza.com/home/login2) After you have logged in, visit your "My Bonanza > My Bonanza dashboard"...

 Click "Purchases" then "Purchased" page and locate the order in question. a) If you haven't yet received the tracking information, click the "Request tracking info" link. We'll contact the seller for you to request the information. b) If it has been more than 7 days since you paid for your order, or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submit. We will send this information to the seller. Please try working directly with the seller to resolve your issue. For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/buyer_protection_pledge

Here is a link to our policy: https://www.bonanza.com/site_help/user_agreementYou agree not to solicit, harass or impersonate Bonanza membersBonanza reserves the right to modify or terminate any service for any reason at any time, with or without notice.

Thank you for contacting Bonanza Support and we're deeply sorry to hear about the negative experience with your recent order. Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any items. Instead,...

buyers pay sellers directly and sellers ship their goods straight to the buyer. This means that we cannot replace or refund your order ourselves.
 
Don't fret! Bonanza sellers are more than willing to make things right once they hear from you. You can easily contact the seller directly by logging into Bonanza and hovering your mouse over the "Account" tab in the upper left-hand corner of any page and selecting "Recent Purchases" from the drop-down menu. Locate your order, then click the "Send them a message" link to email the seller directly. This will include your order number in the subject line so they'll know exactly which one is yours.
 
Your username is:
[redacted]
Your can request a new password from the main log in screen.
 
Here is a direct link to your recent purchase: http://www.bonanza.com/offers/[redacted]
 
Sellers typically respond within 24-48 hours and are often more than willing to accommodate requests from the buyer. If you do not hear back from the seller within that timeframe, please let us know so that we may assist you further. We appreciate you bringing this to our attention so that we can make the Bonanza experience better for everyone, and we'll be continuing to review this situation to determine if further action needs to be taken.

Thank you for taking the time to report this seller to us so we can prevent similar experiences.  We have banned this seller from Bonanza, permanently.  Let us know if you need anything else and thank you again for your help.Kind regards.The Bonanza Team

We are sorry for your negative experience with this seller. We would recommend that you contact the seller directly to work for a resolution. Given that so much time has passed, it may be difficult to receive a refund from them. In that case you would want to check with your credit card company to...

see if you can still dispute the purchase with so much time passed. Please let us know if we can provide you with any additional information that will assist.
 
 
 
Transaction Summary
Sold on: 05/17/16
Payment type: Credit Card 
Shipping speed: Standard shipping (1 to 5 business days)
Shipped on: 05/17/16
Tracking: [redacted]

Sorry that our process is not inline with your expectations. We appreciate the feedback and will do our best to improve the process on our side. If our process continues to cause your business hardship, we would recommend listing those items on an independent webstore, where you will have the opportunity to communicate directly with the brands who are the driving force behind our current process.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:I already did those things and this is not covered.  on your site on the actual auction page it shows that this purchase is protects.  See attachment and see link: https://www.bonanza.com/site_help/general_buying/buyer_protection
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Its much bigger than just the money.. I have contacted [redacted] yesterday and they gave me my money back this evening from the seller.. This seller used racial slurs, slandering and just down right nasty and inapproiate language and words to me.. They should not be allowed to sell on your site or anyone elses for that matter.. Its more than the money and I can forward you the emails to prove this.. I have attached the emails.. I want Justice for this because this is no way to treat or talk to another human being especially one who was making you richer and more profitable..Sincerely,[redacted]

We are sorry for the not so good experience.  According to the transaction history, it looks like you disputed the transaction with [redacted] and that [redacted] has issued a refund:Transaction ID: 33205961 Sold on: 06/24/15 Current status: Complete Admin info24 Jul...

09:14: Received Refunded: buyer_complaint notification for $-28.04 [redacted] transaction #[redacted]14 Jul 09:56: Received dispute: non_receipt notification [redacted] transaction #[redacted]14 Jul 09:54: Received Reversed: buyer_complaint notification for $-26.93 [redacted] transaction #[redacted]We would recommend that you follow up this claim with [redacted] directly as [redacted] was the payment facilitator on the transaction.  Please let us know if there is anything else we can do to assist.