Bonanza.com

Upon further review of your account history we have decided to issue a refund of $ 25.00 that you paid via [redacted] (which you currently have disputed) to reinstate your account.  Based on the history of your account (21 infringement violations with [redacted], Inc.) we are not able to reinstate your booth.  If you have any questions about the violations, please contact [redacted] directly, [redacted].com

We are so sorry to hear that your transaction with this seller has not been fulfilled by the seller.  The seller "[redacted]" has been permanently suspended from Bonanza due to non delivery of items and non communication of order details to buyers.  Based on the activity on their account,...

we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://[redacted]Here is also [redacted]'s phone number:  1 ([redacted]-[redacted]If you need additional assistance, please contact us at [redacted]@bonanza.com

Thanks for your email and sorry to hear about the trouble. We researched our database and cannot find an account with your information, or a support request. Normally our checkout process is as follows: 1) Add item to cart, click on the payment button (Amazon Pay or PayPal).2) Go to Amazon...

Pay or PayPal, log in and enter your payment information.3) After you have entered your payment information, you are directed back to Bonanza to confirm the order.4) After you have confirmed the order on Bonanza, your payment is submitted and the item is purchased. If you missed any of the steps above, your purchase was not completed and you'll need to start over. Often times, when users are experiencing issues with checkout, we find that clearing your cache and browser history resolves the problem. Some browsers will store outdated passwords or data that prevent you from completing your purchase. Here are instructions on how to clear your browser's cache, cookies and history:[redacted]
 Make sure that you are working with the most up-to-date version of your browser. If clearing your current browser’s cache does not resolve your issue, we recommend using a different browser or device to see if the problem persists. If you continue to experience issues completing your purchase, please reply to this email with the exact steps you are taking, where you run into the error and any screenshots or additional information that will help us identify the issue. We hope that you are able to complete your purchase soon. Please let us know if that is not the case or if you have additional questions. Thanks for shopping at Bonanza!

Complaint: [redacted]I am rejecting this response because:
The buyers don't always have the same address on their [redacted] as on Bonanza, I didn't get all the final value fees back on the refunds I sent. Also, I was never notified the exact reason my account was shutdown for and if it was for feedback then check the previous message I sent explaining why I have a lot of negative feedback although I had more positive and with over 360 sales I had like 12 negative feedback mostly due to an item getting damaged during shipment or item being out of stock in which case I sent a refund. I never even got a chance to improve my feedback although the feedback system is faulty itself.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Bonanza is hiding behind this disclaimer. They act like [redacted] when one makes a purchase then once their is a problem they wash their hands of it. It is a dangerous business. They claim not to be responsible for the businesses they send the customer to use. It is like a car dealer sending a car to a body shop to be fixed and then washing their hands of it once the car comes back with the paint peeling off. 
Sincerely,
[redacted]

We are sorry for your negative experience. Bonanza has a full time team of Customer Service agents that work from our headquarters in Seattle, Washington. Our hours of operation for Customer Service are from 9am to 5pm Monday through Friday. During those hours we offer email and live chat. We are...

also responding to emails outside of those hours but not as consistently as we do during our business hours. 
Users are able to report items that may violate our listing policies directly from the listing (there is a drop down menu to "report violation"). Bonanza also has a channel for receiving "Cease and Desists" and other requests. You can read all about that here:  http://www.bonanza.com/site_help/DMCA/Brand_Protection_Program
Thank you for giving Bonanza a try and best of luck to you.

Complaint: [redacted]I am rejecting this response because: all of a sudden they seem to be able to pull this up. Interesting given the apparent inability of the rep despite many emails. I don't believe anything was ever shipped as we received no notice nor did the seller respond to either of my emails. Furthermore when I looked at [redacted] yesterday, the dispute was still open. Not sure what's going on here.Sincerely,[redacted]

We are so sorry to hear of your not so good experience with the seller of this transaction.  The seller "[redacted]" has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way....

 Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted] phone number:  [redacted]
Please follow up with us and let us know how the dispute went with [redacted].
Kind regards.

Hello [redacted]We are sorry to hear of your not so good experience with this seller.  We sincerely appreciate you letting us know so that we are able to prevent them from selling such items to other unsuspecting buyers.  We will address their account immediately and make sure that is the...

case.We would highly recommend that you file a dispute with [redacted] as soon as possible.  Doing so will protect your investment and also will ensure your purchase is refunded per the [redacted] buyer protection program. Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted]'s phone number:  [redacted]Can you please follow up with us and let us know how things pan out with respect to the dispute on [redacted]?  Keep us posted if you need any additional information too.Kind regards.

Your account was suspended because you filed a chargeback for overdue seller fees.  When you added a credit card to your account, you opted into paying your seller fees with that credit card (Bonanza does not auto select this for you).  All sellers on Bonanza are required to have a valid...

credit card on file in order to sell on Bonanza.To get your account reinstated we would need a payment of $ 25.00 for the fees you filed a chargeback on, and we would need a payment of $ 30.00 which represents the chargeback fee that we are charged.  Total $ 55.00.  Please send this amount to [redacted]@bonanzle.com via [redacted] and reply with the confirmation number so we can confirm the payment.  At that time we will reinstate your account.Transactions that are not completed can be canceled by going to your fees page and following the steps outlined on this page:  http://www.bonanza.com/site_help/general/cancel_transaction_on_bonanzahThank you.

Complaint: [redacted]I am rejecting this response because:
I do not accept the excuse that I should list my items elsewhere.  While I may end up doing just that, it is not an appropriate "resolution" from you.  You continue to take my money (12 days earlier than stated in your terms!) yet your best advise for your poor business practices is "go somewhere else."  Does that really seem acceptable to you?  And for your information, I do have my items listed on my own website.  I do not have a lot of money to advertise, so I do not make many sales through the site.  However, I have not been contacted by any legal representative in regards to any item I'm selling, as you are so sure I should be.  If I was contacted, I would direct them to the First Sale Doctrine ( https://www.justice.gov/usam/criminal-resource-manual-1854-copyright-infringemen...⇄ ).  There is no law against re-selling an item that was legitimately obtained.  In fact, as shown in the link above, the action of re-selling a legitimately acquired item is actually guaranteed by law.  I would think an online marketplace like yourselves would be aware of that!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I've already contacted the seller directly about the issue but haven't heard a response back from him yet.
 
Sincerely,
[redacted]

Sorry to hear of your negative experience with this seller. It looks like there is a pending credit with PayPal, 
23 Feb 08:52: Received Reversed: buyer_complaint notification  
PayPal transaction #[redacted]
If you can please log into your PayPal account and confirm...

the above that would be great. Please get back to us and let us know if the seller has not resolved this dispute.
Thank you.

The seller "[redacted]" has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed...

them from our site.  We would [redacted]Highly[redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund.  Here is a link to the [redacted] dispute process:  https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHer...⇄ is also [redacted]'s phone number: [redacted]If you need additional assistance, please contact us at [redacted]@bonanza.com

Complaint: [redacted]I am rejecting this response because:  Clearly Bonanza.com has to have some relationship with the people that use the service.  I have tried to contact the seller, but have gotten no response.  Plus I sent 2 messages to Bonanza.com and got no messages either.  Very rude and unprofessional in my opinion on both parts.  Rest assured, that I will not recommend your company to others.  This is my first experience with Bonanza.com and will be my last.  There has to be some way you can connect with the seller.  You must have some information on them besides what we can see.   I have filed a claim with PayPal and hope they have better response than what I am getting now.  Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this...

response because:I still show a $40 hold on my account. This should have never been there in the first place. I want it removed! Why should this company be allowed to put a hood on my money? My money that I never gave them permission to touch!

We are very sorry to hear about your negative experience. If you are not able to receive a refund from IC3, contacting your bank/credit card company is the only other avenue we can suggest at this point. Sorry there isn't more we can do, but since this is outside of the 180 day timeframe for...

PayPal, there is little we can to to assist in this refund. What we can do is prevent the seller from using the Bonanza platform so we can prevent this from happening to others. Please do let us know if you need any additional information that would assist in you receiving a refund from your credit card or bank.

Per our records, this shows as refunded on 12/23 (we also send you an email on that day as well).  Please let us know if you need anything else.
Wednesday 03:23 pm
[redacted],
We have gone ahead and removed your account per your request. We have refunded the cost of your unused...

Webstore, that should post in 3-7 days. We are sad to see you go, please feel free to return at any time.
Regards,LukeThe Bonanza Team
Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
76.121.3.69
Seattle, WA, United States

Sorry for your not so good experience with listing items on Bonanza. The items you are selling are high risk in that they fall under a category that is monitored for infringement. Bonanza has been ordered by many brands to manually review high risk items that are often identified as infringing on...

the brand prior to them being listed on Bonanza, or face large lawsuits. In the interest of not being sued by the brands, we have to manually review select items before they are listed for sale. We hope that helps to explain why items are not immediately posted for sale.  Thank you for your patience and support.