Boscov's Department Store

Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practicesWe do apologize for any undue stress that this has causedListed on the sales receipt, below the signature required portion, it says “Except for mfr’s defects, Bedding is not returnable once in the homePlease refer to your thank you pamphlet for further detailsFurniture is covered by our 7-day (from delivery date) return policyNon-defective returns authorized in the 7-day period will be subjected to feesFabric and leather treatments are non-refundable.” In addition, this is in the Thank you for your purchase pamphletOn September 17, 2016, a [redacted] Rocker Recliner was purchased along with a [redacted] Protection PlanThe fabric of the recliner was treated at our warehouse on 9/19/16, with the [redacted] stain solution, before being sent to the store location for customer pick upOn October 3, 2016, customer service was contacted for authorization to return the recliner to the storeSince this occurred within the 7-day return policy period, the return was authorizedHowever, the extended warranty in not refundable as stated on the sales receipt and because the product was already treated with the fabric protection solution altering it from original condition

I tried to order online today pairs of mens shorts The site asked for a Visa Verified with additional information My computer issued a warning that "there is a problem with this website's security certificate" the security certificate presented by this website was issued fro a different website's addressSecurity certificate problems may indicate an attempt to fool you or intercept any data you send to the server WE RECOMMEND THAT YOU CLOSE THIS WEBPAGE AND DO NOT CONTINUE TO THIS WEBSITEI closed it immediately

Complaint ID: [redacted] Name : [redacted] , color="#000080" size="2"> This complaint from [redacted] has been forwarded to me for review and response Boscov's believes in offering outstanding customer service to all of our customers, whether they shop in one of store locations or onlineIn addition, our promotions are clearly advertised as well as any exclusions that may applyOur free shipping promotion clearly states in the header of our web page that exclusions may apply and unfortunately this was the case with ** [redacted] 's orderBoscov's does not ship from a central location; our internet orders are filled by our stores, which are located in New York, Maryland, New Jersey, Delaware and PennsylvaniaDepending on the number of stores involved in the fulfillment process, additional shipping fees may be incurredThis was the main reason that additional shipping was charged on ** [redacted] 's orderIn addition, Boscov's clearly states its shipping policies, so that the customers are fully aware that additional shipping fees may be necessaryPlease see the attached screen shots Lastly, as a one-time customer service gesture, we waived the $shipping fee on Monday, July at 9:amBest regards, [redacted] VP of Boscov's Customer Relations

Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices It was a pleasure speaking with you this past weekOnce again, please accept our sincere apologies for the lateness of this responseIn order to expedite this complaint, Boscov’s has investigated the purchase in question that occurred on February 17, at our store location in [redacted] PaWe found that our sales associate mistakenly entered incorrect information in to the register that resulted in ** [redacted] being over charged for her purchase $1,We are happy to inform [redacted] that this error has been corrected and a credit has been applied to her Boscov’s credit card ending in ***Please see the attachment showing the correction to the issue It is always a pleasure working with youShould you have any questions please feel free to contact me as at ###-###-#### or by email at [redacted] Best regards, [redacted] Vice President of Boscov's Customer Relations Boscov’s Department Store, LLC Vine Street Reading Pa (: ###-###-#### 7: ###-###-#### *: [redacted] [redacted] Did You Boscov Today [redacted] The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged materialAny review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibitedIf you received this in error, please contact the sender and delete the material from any computer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Ms***,We sincerely apologize for the undue stress this experience has causedAt this time, we have authorized a Mr [redacted] to receive a full credit towards a re-selection of his mattressIf the new selection is greater in price, he will be required to pay for the differenceIf it is less in price, he will receive a refund for the differenceMr [redacted] may go to his local Boscov's store for assistance with his re-selectionThe defective mattress will be removed when the new mattress is delivered.Best Regards,Nicole R***Boscov's Corporate Customer Relations

[redacted] ***,This complaint filed by [redacted] has been forwarded to me for review and responseBoscov's has built its reputation on offering quality merchandise, at a reasonable priceI assure you that we do not sell junkAs [redacted] stated, we did send an inspector to her home to inspect the couch in questionThis expense was absorbed by Boscov'sThe results of the inspection stated that the problem was caused by people sitting between the cushions, rather than on the cushions themselves, thus forcing the springs through the couch, and causing discomfort.Boscov's does stand behind the products that we sell; therefore, I'm allowing [redacted] to reselect a new set of furniture of equal valueIn addition, I will waive the $delivery/pickup fee, plus the 10% service fee that is assessed on returns of this natureIf [redacted] is unable to find furniture that she likes, we will be more than happy to offer a full refund on her purchaseIn order for [redacted] to select her furniture, she will have to go back to the store, and the updated document will be available there to consummate the arrangementIf I can be of any further assistance, please feel free to contact me at ###-###-####.Best Regards,Patrick E***Vice President, Boscov's Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ***, [redacted] was spoken to on 12/1, and authorized for an exchange under warrantyThe customer did not want the same style bedding, so she has chosen to re-select Please let me know if you have any questions or concernsThank you, Caitlin M [redacted] Boscov's Corporate Customer Relations

Dear [redacted] ***, [redacted] called our Customer Service Department and I spoke with her yesterdayThe gift card was sent to the email address that she had provided She stated she did not receive it, so I will be mailing the gift card to the customer She was okay with this resolution She will receive the gift card within 7-business days from her local post office.Best Regards,Nicole R***Boscov's Corporate Customer Relations

My apologies, I filed that complaint before I was able to find the phone number to reach the corporate office and speak to Nicole She was very nice and helpful I am not sure why the email she sent did not reach me but I appreciate her mailing it out Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Boscov's reading comprehension is a little slow and off as well as their DEFENSE is HIGHI called to have it corrected and was told it could not be before a shipping label was ever producedYou essentially have no customer service only Company DefenseWhat an insult Regards, [redacted] ***

As the incorrect description was advertised for the item, we processed a special order on the correct base that the customer wantedWe will exchange and cover the cost of the difference in priceThank you,Caitlin M [redacted] Boscov's Customer Relations

Dear [redacted] ***,Please rest assured that Boscov’s attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.On December 2, 2016, [redacted] purchased a queen mattress and foundation, and a twin size mattress and foundationAt which time she was provided a receipt and thank you pamphlet, which outlines bedding is not returnable once in the home, and that there is a one-time comfort exchange with feesThe delivery occurred on December 17, 2016, for this bedding orderOur customer service department was contacted on December 23, 2016, by [redacted] She stated the queen mattress and twin mattress were too firm and she would like to process a non-defective returnIt was explained to [redacted] that we do not have a return policyHowever, Boscov’s does have a 60-day Comfort Guarantee on mattressesIf you are not satisfied with your mattress we will authorize a one-time comfort exchange with feesThe same day [redacted] processed an exchange for both mattress, minus a 15% handling fee and a $delivery feeThe exchange delivery took place on December 29, 2016.On December 31, 2016, our customer service office was contacted by [redacted] She requested to exchange both mattresses due to comfortOne of our customer service specialists, as well as the lead of the department, explained to [redacted] that there was a one-time comfort exchange with fees allowed on mattress purchasesThe customer already processed a comfort exchange with fees on December 23, The customer’s request for an exchange was denied.On January 2, 2017, Jennifer S [redacted] , our Big Ticket Customer Service Manager, spoke with [redacted] , and explained the above.We understand that that [redacted] is not pleased with our decisionHowever, it states on her sales receipt that was handed to her at time of purchase “Bedding is not returnable once in the homePlease refer to your thank you pamphlet for further details.” In the pamphlet under “Mattresses” it says there is a ONE-TIME comfort exchange with fees.Based on the explanation provided above, we are unable to authorize an exchange of the beddingIf the customer has any further questions, she may call Jennifer S [redacted] at ###-###-####.Best Regards,Nicole R***Boscov's Corporate Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help in resolving my issue Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the company working with me to resolve this, and will continue shopping there confidently, as they have demonstrated that they make customer service and satisfaction a top priority I also appreciate the Revdex.com tremendously for your efforts and accomplishments! Regards, [redacted] ***

Complaint ID : [redacted] Consumer : [redacted] face="Garamond"> [redacted] , This complaint from [redacted] has been forwraded to me for review and responcePlease be advised that the Boscov's Opitical Center is leased by [redacted] therefore, this complaint was forwarded to [redacted] to investate and resolsolve [redacted] reports that Department Manager, [redacted] met with *** [redacted] on Friday night checked all the measurements on the glassesThey have reordered new lenses adjusting the seg heightThe customer was very happy with my initial phone call and extremely happy with [redacted] 's personal follow up Best regards, [redacted] Vice President of Boscov's Customer Relations

Dear [redacted] ***,We sincerely apologize for any frustration and inconvenience that our mutual customer has experienced in regards to your online order with www.boscovs.com There was a $additional shipping fee charged due to the quantity of bed pillows ordered Our free shipping banner does list that exclusions applyThe exclusions state that ordering multiple quantities of the same item may require additional shipping chargesIt also states that we reserve the right to levy a special shipping surcharge where a large number of items are orderedBefore levying such charge, we will contact you with the proposed amount of the chargeIf you do not want to accept the surcharge, we will cancel your order without any penalty to youThis exception is also listed on the product pages under the shipping tab.We understand that there was some confusion in regards to the additional shipping charge, and as a one-time customer service gesture we can lower the additional shipping fee to $ Since your order has been cancelled, a new order would need to be placed, as we cannot reinstate a cancelled orderPlease advise if you would be interested in a new order with a $shipping fee and we will assist in processing the order.Best regards,Nicole R***Boscov's Corporate Customer Relations

[redacted] ***,Please be advised that our Optical area is a leased department by [redacted] That being said, I spoke with the customer yesterday, and forwarded his information to [redacted] , from [redacted] I'm happy to report that they're in the process of contacting the customer, and will refund the disputed $purchaseIf I can be of any further assistance, please let me know.Best regards,Patrick E***Vice President, Boscov's Customer Relations###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I just received the clock, and it doesn't work without the pendulumI attached photos to show youI have spent the last weeks with this issue and want to be compensated for it pleaseThis is rediculous Regards, [redacted]