Boscov's Department Store

Dear *** ***, Boscov's credit portfolio is serviced by *** *** Bank We are unable to address *** ***'s concerns regarding his account or his credit rating, as we do not have access to that information herePlease forward this concern to *** *** Bank directly
for review.Best Regards,Nicole R***Boscov's Corporate Customer Relations

Dear Ms***Please rest assured that Boscov’s attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.Boscov's does not provide a blue paper for any in store or furniture purposesThe only blue papers that we provide are in orders placed on www.boscovs.com, and the day return policy is in place for any standard delivery itemThis is not included with any home delivery merchandise orders.As a customer service gesture we have authorized Ms***, on August 4, 2017, to take the sales receipt into the store to process an exchange on the entire bedding sale and have waived the delivery feeWe asked that this is completed within a two week time periodWhen delivery is made, the delivery team will remove the current set.Best Regards,Nicole RoseBoscov's Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I just now see the pamphlet, They cannot prove I ever received that pamphlet outside of this venueNor do I recall signing anything stating I understood the return policiesThey basically sell something defective and I am left without any recourseI purchased the most expensive model at the storeHow am I to select a different mattress without forfeiting the difference? I am trappedIt doesn't seem legal to me
Regards,
*** ***

Dear Ms***,
We sincerely apologize for the inconveniences and stress this customer has gone through with *** ***l Bank They are the new company to own the Boscov's charge cards Unfortunately, we do not have any access to account information We also
do not have any part in the decision to accept or decline the applications, along with the time frame that this process takes I am forwarding this complaint to our escalated contacts at *** ***l Bank for further review and contact with the customerThank you,
Nicole R***
Boscov's Customer Relations
###-###-####

*** ***,
We apologize for the inconvenience that *** *** *** has experienced on both clock shipmentsThe latest shipment unfortunately had a pendulum missing from the clockWe contacted the customer and explained that we order a new clock for him; however, he would need to return the damaged clockHe would need to do this in order for us to order a new clockWe agreed to pay for all of the shipping costs for this return*** *** *** is requesting that we send him just the pendulum that is missing on his clockWe contacted the manufacturer of the clock and verified that they do not ship just a pendulum, that the customer would need to reorder the clock in its entirety.
At this point, there are two options that Boscov's has: either have *** *** *** return the clock at our expense and we re-order a new clock, or we would be more than happy to credit the accountHowever, in that case, he would still need to return the clock to our facilityIn addition, because of the problems an inconvenience he has endured, we will also send him a $Boscov's gift cardThis card can be used in any of our store locations, or online at www.Boscovs.com.
Best Regards,
Patrick E***
Vice President, Boscov's Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for the Help Revdex.com and boscov's
Regards,
*** ***

Dear Ms***,Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practicesWe do apologize for any undue stress that this has caused.Mattresses and foundations are covered by
the manufacturer’s warranty, which assures workmanship and qualityWarranty exchanges will be authorized only after the bedding has been inspected and found to be defective as per the manufacturer’s warrantyThe manufacturer’s warranty does not include comfort issues and Boscov’s does not have a return policy on bedding.On November 2, 2016, Simmons authorized to replace Mr***’s mattress, due to the bunching of the top fabric cover Our customer service office contacted Mr*** the exact same day, and explained we are going to replace his mattressMr*** asked Boscov’s for a customer service exception and allow him to reselect a different mattress, instead of receiving an even exchange as the manufacturer warranty statesWe informed Mr***, that we will authorize for him to get full credit toward a reselectionIf the new selection is greater in price he would be required to pay the difference, however, if it is less in price there is no refundWe will pick up the defective mattress when the new mattress is delivered.Please see the attached "Thank you" pamphlet, that was provided to Mr***, for further information.Best Regards,Nicole RoseBoscov's Corporate Customer Relations

*** ***,
Please be advised that our Optical area is a leased department by ** ***That being said, I spoke with the customer yesterday, and forwarded his information to *** ***, from ** ***I'm happy to report that they're in the process of contacting the
customer, and will refund the disputed $purchaseIf I can be of any further assistance, please let me knowBest regards,
Patrick E***
Vice President, Boscov's Customer Relations
###-###-####

Buyers beware my advice would be to buy any kind of furniture from a reputable furniture store with good Warranties and truthful sale people When we purchased our furniture we were talked into purchasing an extended warrantyy only to find out it does not do anything to help us nowThey also do not tell you they only cover a year from when the furniture is delivered to youMy furniture is and 1/years old and do it is breaking Between Boscovs and the manufacturer they do nothing to help and seem to blame eachother or act confused when you explain the situationI will not be shopping at Boscovs again and I will be informing all that do to not trust this company or its product it sells

Dear *** ***,We sincerely apologize for any frustration that *** *** is experiencing in regards to her *** sectionalUpon researching *** ***'s claim, we found that we only received one call regarding her sectionaland the date of that call was April 28, *** *** purchased this
recliner on 4/5/2014, and the sectional had a one year warranty through *** *** states that she started having problems almost immediately, but did not call prior to 4/28/In order to assist with her warranty claim, we would have needed to speak with her within a year from the date of purchaseDue to the time frame that has passed, Boscov's is unable to process a warranty claim on this piece, therefore we recommended contacting *** directly to see if there was anything that they could do. After one year, it is the consumers responsibility to maintain and upkeep the furnitureIf the customer would like repairs or maintenance completed on the furniture at this time, we recommend contacting a furniture technician of her choosingThis would be at customer cost.Best Regards,Nicole R***Boscov's Corporate Customer Relations

Please let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practicesWe have attached the warranty by *** Home FurnishingsIt specifically states *** Home Furnishings
offers a limited warrantyThe reclining mechanism does have a year limited warrantyHowever, a pull cable handle is a separate part from the reclining mechanismAs a one-time customer service gesture, Boscov’s will order the part from *** on behalf of the customer at no cost.If there are any further questions, please contact Jennifer S***, our Manager of Big Ticket Customer Service at ###-###-####.Best Regards, Nicole R***Boscov's Corporate Customer Relations

From: *** * *** Date: Fri, May 9, at 4:PMSubject: Complaint: ***To: [email protected]
*** ***,
I returned the adjusted glasses to Boscov's Optical this afternoon, Friday, May 9, and received a complete refundAll the staff who contacted me, *** and *** were friendly and professional. They actively listened to me explain my situation and to steps to seek a solutionTheir follwas professional and supportive
I am satisfied with this resolutionThank you for your intervention
*** ***

Customer ID # *** ***
***,
In reference to the complaint filed by *** ***, we have had numerous conversations in the past with the customer regarding the purchase of her leather furniturePlease be advised that because of
the date of purchase, the furniture is no longer covered by the manufacturer warrantyHowever, in order to be fair to ***, we have authorized an inspection by one of our leather techniciansThrough this process, we will then be able to get a full understanding of the problems described in ***'s complaint.
On Wednesday, June 4, *** was contacted by our company and agreed to said inspectionWe will update you as soon as we are provided with the inspection resultsSincerely,
*** ***
Vice President of Boscov's Customer Relations

Dear *** ***,One of our Big Ticket Customer Service Leads reached out to **and *** *** today, since he had called us yesterday afternoon regarding this complaint We have offered *** *** and full refund and return for the item We will be waiving the pick up fee of $ **and *** *** have agreed to pay a 10% handling fee and were very happy with this resolution The refund will be issued within 2-business days after the return is processed The customer is aware that it is going to be credited back to his charge card He is going to call to have them issue a check for this credit.Thank
you,
Nicole
R***
Administrative/Customer
Relations Assistant to Jon H***
***@boscovs.com
P.O
Box ***
Reading,
PA ***
Phone:
###-###-####
Fax:
###-###-####

*** ***,
The customer has received a total refund in the amount of $back onto her Boscov’s credit account. We agreed to give her a full refund for the merchandise she has in her home and give her the
difference in price she paid when she re-selected new furnitureIn addition, she will be responsible to dispose of the defective furniture in her home (or keep it if she chooses to).
The customer is happy with the outcome.
Thank you,
Caitlin M***
Boscov's Customer Relations

Dear Ms***,We sincerely apologize for the undue stress this experience has caused. At this time, we have authorized a Mr*** to receive a full credit towards a re-selection of his mattressIf the new selection is greater in price, he will be required to pay for the differenceIf it is less in price, he will receive a refund for the differenceMr*** may go to his local Boscov's store for assistance with his re-selectionThe defective mattress will be removed when the new mattress is delivered.Best Regards,Nicole R***Boscov's Corporate Customer Relations

Dear *** ***,
We apologize for any undue stress or frustration regarding the delivery of your new furniture We have researched your claim with our delivery company The delivery team informed us that they were unable to safely deliver the furniture into your home
There were no clear pathways and the porches were cluttered Please see the attached photographs and delivery document The delivery document was signed and delivery was accepted When a customer is not satisfied with a delivery or how it is being handled, there is always the option to refuse the delivery This was not the case in this claim The delivery was accepted and signed off on at the time the furniture was leftTherefore, due to the fact that there was not clear access for the delivery you accepted the delivery and the service was provided to you we will not be able to refund the deliver feeIf you have any further questions, please contact Jennifer S*** at ###-###-#### during business hours, Monday through Friday 9:am to 5:pmThank you,
Nicole R***
Boscov's Customer Relations

Dear Ms***,
We have issued the credit for the missing cosmetics, as per Ms***'s original request dated 5/19/ According to our records, Ms*** was also fully credited for the missing package from her December orderThis order was investigated with UPS as a missing packagePlease rest assured that the customer service opportunities at our Voorhees store location have been forwarded to the corporate offices for review and action.
As a customer service gesture, we will refund Ms*** a total of $16.04for the shower curtain on her order from February 28, She will see this credit in her account within 7-business daysMs*** will not need to return to the store to return the damaged curtain
Thank you,
Nicole R***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,We located and reviewed *** ***'s order. There was an inventory error for the Wanted Boots and she was not charged for themWe sincerely apologize for this inconvenience. Her order did have a 20% off coupon applied to it, and the coat was $101.75, so this code did
still apply to the order. The coat has shipped, and we are unable to cancel this item.The cash back is handled directly through ***, and she would need to dispute that $directly through them.Best Regards,Nicole R***Boscov's Corporate