Boscov's Department Store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did not place a wholesale order I placed a large retail orderI paid the price paid on the website of $each with free shipping I did not ask for a wholesale discountI paid the price available to the retail publicI received a confirmation email that clearly stated I would not have to pay additional shipping This is breach of contract and/or advertising The cheapest I can find the same item now is here: ***My damages for breach of contract are less the Boscovs purchase price of $each times a quantity of equals $2364.00.With such damages, a $gift card is ridiculous.I demand that Boscovs find more of these to fill my order
Regards,
*** ***

As the incorrect description was advertised for the item, we processed a special order on the correct base that the customer wantedWe will exchange and cover the cost of the difference in price.
Thank you,
Caitlin M***
Boscov's
Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon,We sincerely apologize for the inconveniences and frustrations that you have experienced with Boscov's Optical As per your phone conversation on Wednesday, July 13, with *** *** ***, we are going to refund you the out of pocket expenses that you paid *** ***
will also be working with your insurance provider to re-instate your benefits that were used *** *** will be working with the store team on your refund and she looks forward to your call to let her know when you will be in.Boscov's appreciates your feedback and we will be working closely with the optical department to ensure better quality control Again, we sincerely apologize for your experience.Best Regards,Nicole R***Boscov's Corporate Customer Relations

*** ***,
*** *** was spoken to on
12/1, and authorized for an exchange under warrantyThe customer did not want the
same style bedding, so she has chosen to
re-select.
Please let me know if you have any questions or concernsThank you,
Caitlin M***
Boscov's Corporate Customer Relations

Dear *** ***,We apologize for any undue stress or frustration regarding the delivery of your new furniture We have researched your claim with our delivery company The delivery team informed us that they were unable to safely deliver the furniture into your homeThere were no clear
pathways and the porches were cluttered Please see the attached photographs and delivery document The delivery document was signed and delivery was accepted When a customer is not satisfied with a delivery or how it is being handled, there is always the option to refuse the delivery This was not the case in this claim The delivery was accepted and signed off on at the time the furniture was left.Therefore, due to the fact that there was not clear access for the delivery you accepted the delivery and the service was provided to you we will not be able to refund the deliver fee.If you have any further questions, please contact Jennifer S*** at ###-###-#### during business hours, Monday through Friday 9:am to 5:pm.Thank you,Nicole R***Boscov's Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms***,
Please accept my sincere apology for not responding to *** *** complaint in a timely mannerAll our customers are extremely important to
us, and I meant no disrespect by overlooking her complaint*** *** received the dinnerware from her mother n law as a gift over years agoThe dinnerware is marked as being microwave safe*** *** claims that the dinnerware is breaking when she uses it in the microwaveIn addition, she has no proof of purchase or charge account statements verifying the price that her mother n law paid for the dinnerware Unfortunately, Boscov's no longer has the pricing information for purchases dating more than a year a ago ( months)In investigating this complaint, it was brought to my attention that we sold thousands of these sets with minimal complaints or returnsBased on the fact that *** *** could not provide a receipt or charge statement, and was in possession of the dinnerware for two years, we offered her a customer service gesture of a $gift card*** *** is requesting that we give her free sets of dinnerware, which is an unrealistic request based on the circumstances Therefore, we are still willing to honor our original offer of a $gift card.
Best regards,
Patrick E***
Vice President, Boscov's Customer Relations

Dear *** ***,We researched the customer's complaint; it was verified that the incorrect weight was put on the packageAs this was an error on our end, we contacted the customer via telephone and apologizedIn addition, a check was sent to the customer in the amount of $47.36, which represents
the cost of shipping the merchandiseIn addition, the customer was sent a $Boscov's gift card for her inconvenienceIf you have any questions, please feel free to contact me.Best regards,Patrick E***Vice President, Boscov's Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have made my mother, *** ***, aware that this will be attempted to be done within two weeks (by 8/18)and she will contact the store today (8/5) to speak with the manager regarding a visit on Monday 8/to provide the receipt and make the arrangements She does not drive and is at the mercy of the local senior citizen bus schedule so will try to take care of this in the upcoming week, provided store personnel can accommodate her schedule. Thank you for a fair resolution to this issue
Regards,
*** ***

Dear *** ***,
We understand *** ***'s concerns regarding her *** Rocker Recliner The recliner was delivered to the customer on 10/22/ She contacted us by
phone on 1/15/stating that the leather is flaking on the headrest areaShe stated that she has never cleaned or conditioned the leather
recliner. On 2/4/a technician was out and inspected the recliner Per
the inspection, the flaking is occurring at the headrest ***
stated
that the flaking is
not a manufacturer defect. They
stated that the flaking was on the headrest, which can be caused by hair oils.
The recliner is still function-able and usable, however this area can not be repaired or replacedSince this was customer caused and the recommended measures were not taken to care for the furniture, we are not able to offer a refund As a customer courtesy gesture, we would like to offer a $gift card for the inconvenienceSincerely,
Nicole R***
Administrative
/ Customer Relations Assistant to Jon Holmquist
***@boscovs.com
P.O
Box ***
Reading,
PA ***
Phone:
###-###-####
Fax:
###-###-####

Dear *** ***,We understand *** ***'s concerns regarding her *** Rocker Recliner The recliner was delivered to the customer on 10/22/ She contacted us by phone on 1/15/stating that the leather is flaking on the headrest areaShe stated that she has never cleaned or
conditioned the leather
recliner. On 2/4/a technician was out and inspected the recliner Per
the inspection, the flaking is occurring at the headrest ***
stated
that the flaking is
not a manufacturer defect. They
stated that the flaking was on the headrest, which can be caused by hair oils. The recliner is still function-able and usable, however this area can not be repaired or replaced.Since this was customer caused and the recommended measures were not taken to care for the furniture, we are not able to offer a refund As a customer courtesy gesture, we would like to offer a $gift card for the inconvenience.Sincerely,Nicole R***Administrative
/ Customer Relations Assistant to Jon Holmquist
***@boscovs.com
P.O
Box ***
Reading,
PA ***
Phone:
###-###-####
Fax:
###-###-####

Dear Ms***,
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practicesWe do apologize for any
undue stress that this has causedMattresses and foundations are covered by the manufacturer’s warranty, which assures workmanship and qualityWarranty exchanges will be authorized only after the bedding has been inspected and found to be defective as per the manufacturer’s warrantyThe manufacturer’s warranty does not include comfort issues and Boscov’s does not have a return policy on beddingOn November 2, 2016, Simmons authorized to replace Mr***’s mattress, due to the bunching of the top fabric cover Our customer service office contacted Mr*** the exact same day, and explained we are going to replace his mattressMr*** asked Boscov’s for a customer service exception and allow him to reselect a different mattress, instead of receiving an even exchange as the manufacturer warranty statesWe informed Mr***, that we will authorize for him to get full credit toward a reselectionIf the new selection is greater in price he would be required to pay the difference, however, if it is less in price there is no refundWe will pick up the defective mattress when the new mattress is deliveredPlease see the attached "Thank you" pamphlet, that was provided to Mr***, for further informationBest Regards,
Nicole Rose
Boscov's Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Dear *** ***,
One of our Big Ticket Customer Service Leads reached out to **and *** *** today, since he had called us yesterday afternoon regarding this complaint
We have offered *** *** and full refund and return for the item We will be waiving the pick up fee of $ **and *** *** have agreed to pay a 10% handling fee and were very happy with this resolution The refund will be issued within 2-business days after the return is processed The customer is aware that it is going to be credited back to his charge card He is going to call to have them issue a check for this creditThank
you,
Nicole
R***
Administrative/Customer
Relations Assistant to Jon H***
***@boscovs.com
P.O
Box ***
Reading,
PA ***
Phone:
###-###-####
Fax:
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Hello,
I wanted to confirm that you did receive my email acceptance related to the complaint filedI have not however heard from the Boscov's the business listed in my complaintThis led me to believe that my initial email may not have been received by your office accepting their offer of $as reimbursement for the money I am out.
Thank you for your consideration in this matter
Regards,
*** And *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I just received the clock, and it doesn't work without the pendulumI attached photos to show youI have spent the last weeks with this issue and want to be compensated for it pleaseThis is rediculous
Regards,
*** *** ***

Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practicesAt this time, please take your sales receipt and the mattress back to the store to process a complete refund on the mattress

Christina ***
ID***
***,
In reference to ***'s latest response, we are sorry to hear that she has rejected our offer of compensation regarding her furniture. Unfortunately, ***'s furniture is outside of the warrantyTherefore, Boscov's nor the manufacturer are liableWe have gone outside of our policy and provided an inspection of ***'s furniture at our expenseWe have also made a generous offer to settle this matterHowever, it was rejectedIn the interest of being fair and providing good customer service, we are willing to propose one final solution to this ongoing problem*** originally paid $2,for her furnitureWe are willing to send her a check in the amount of $1,124.99, which represents 50% of her original purchaseIn addition, since the furniture in question cannot be resold and is a total loss to Boscov's based on the warranty, we will let her keep the furniture in questionLastly, this is the final offer that we can provide to settle this complaintPlease let us know if this resolution is acceptable to ***Best regards,
*** ***
Vice President, Boscov's Customer Relations

Good afternoon,
*** ***'s complaint has been forwarded to me for review and responseAs Boscov's is not a wholesaler, and since we do not have a general warehouse, we ship directly from our store locationsAs the packages are weighed after an order is placed, that is when
it is determined whether or not additional shipping is necessaryAt that time, the customer would be contacted and advised of the shipping feeWe can immediately cancel the order if the shipping charge is unacceptable to the customerUnfortunately, the item has since sold out on our website, and is not available for orderI sincerely apologize for any inconvenience this matter may have caused *** ***As a customer service gesture, we would like to mail a $Boscov's gift card to his home addressThis gift card may be used within any of our store locations, as well as online at www.Boscovs.comIn addition, the card will never expire or be assessed any feesWe hope to hear back soon regarding this offerPlease feel free to contact me if you have any questionsThank you,
Caitlin M***
Boscov's Corporate Customer Relations