Boscov's Department Store

My apologies, I filed that complaint before I was able to find the phone number to reach the corporate office and speak to Nicole. She was very nice and helpful. I am not sure why the email she sent did not reach me but I appreciate her mailing it out.
Regards,
*** ***

I don't think we can come to a common understandingWe simply have diametrically different views on how business should be cconductedOur opinion is honor your sales and fix your system the company prefers to bait and switch. We no longer want to or will ever do business with this companyAnd we already bought the same merchandise from a different retailer at even lower price with free shipping. You can close the case but we would like others to be aware how this company does business. Thank you.
Complaint: ***
I am rejecting this response because:Regards,
*** ***

Dear *** ***,We sincerely apologize for the inconvenience you have experienced in regards to your Boscov's charge card We have reached out to *** *** *** for further information and assistance They have advised that they issued a credit for the late fees on your account
You should see this credit on your account within 3-business days and it will show on your next billing statementIf you have questions in regards to your due date they will be able to assist further The direct phone number for *** *** *** it ###-###-####.If you have any further questions regarding your charge account, please feel free to let me know My direct phone number is ###-###-#### I am available during business hours, Monday through Friday Best Regards,Nicole R***Boscov's Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your help in resolving my issue
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,We sincerely apologize for any undue stress and frustration that *** *** has experienced in regards to the furniture he purchased at Boscov'sBoscov's honors the manufacturer's warranty which covers the furniture for a yearAfter that expires, it is the customers responsibility
to repair and maintain the furnitureOur Big Ticket Customer Service Manager spoke to *** *** on January 18, and has offered a customer service gesture of $in check formThe customer has accepted this offer and resolutionPlease rest assured that Boscov's does not sell used or refurbished furniture at any time.If *** *** needs any further assistance, he may contact Jennifer S*** directly at *** during business hours.Best Regards,Nicole R***Boscov's Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I tried to order online today pairs of mens shorts The site asked for a Visa Verified with additional information My computer issued a warning that "there is a problem with this website's security certificate"
the security certificate presented by this website was issued fro a different website's addressSecurity certificate problems may indicate an attempt to fool you or intercept any data you send to the server WE RECOMMEND THAT YOU CLOSE THIS WEBPAGE AND DO NOT CONTINUE TO THIS WEBSITEI closed it immediately

Complaint ID : ***Consumer : *** ***
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*** ***,
This complaint from *** *** has been forwraded to me for review and responcePlease be advised that the Boscov's Opitical Center is leased by ** *** therefore, this complaint was forwarded to ** *** to investate and resolsolve** *** reports that Department Manager, *** *** met with *** on Friday night checked all the measurements on the
glassesThey have reordered new lenses adjusting the seg heightThe customer was very happy with my initial phone
call and extremely happy with *** 's personal follow up.
Best regards,
*** ***
Vice President of Boscov's Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***,*** *** was spoken to on
12/1, and authorized for an exchange under warrantyThe customer did not want the
same style bedding, so she has chosen to re-select.
Please let me know if you have any questions or concerns.Thank you,Caitlin M***
Boscov's Corporate
Customer Relations

Dear *** ***,We sincerely apologize for any frustration and inconvenience that our mutual customer has experienced in regards to your online order with www.boscovs.com There was a $additional shipping fee charged due to the quantity of bed pillows ordered Our free shipping banner
does list that exclusions applyThe exclusions state that ordering multiple quantities of the same item may require additional shipping chargesIt also states that we reserve the right to levy a special shipping surcharge where a large number of items are orderedBefore levying such charge, we will contact you with the proposed amount of the chargeIf you do not want to accept the surcharge, we will cancel your order without any penalty to youThis exception is also listed on the product pages under the shipping tab.We understand that there was some confusion in regards to the additional shipping charge, and as a one-time customer service gesture we can lower the additional shipping fee to $ Since your order has been cancelled, a new order would need to be placed, as we cannot reinstate a cancelled orderPlease advise if you would be interested in a new order with a $shipping fee and we will assist in processing the order.Best regards,Nicole R***Boscov's Corporate Customer Relations

As the incorrect description was advertised for the item, we processed a special order on the correct base that the customer wantedWe will exchange and cover the cost of the difference in price. Thank you,Caitlin M***Boscov's Customer Relations

Dear *** ***,
We researched the customer's complaint; it was verified that the incorrect weight was put on the packageAs this was an error on our end, we contacted the customer via telephone and apologizedIn
addition, a check was sent to the customer in the amount of $47.36, which represents the cost of shipping the merchandiseIn addition, the customer was sent a $Boscov's gift card for her inconvenienceIf you have any questions, please feel free to contact meBest regards,
Patrick E***
Vice President, Boscov's Customer Relations

*** ***,
Below, please find a recap of the details surrounding the complaintThis information was provided by Eileen B***, Senior Travel ConsultantIt appears by
her statement that she shared a conversation that she had with *** ***.
We are sorry that you did not get the experience you wanted in
this honeymoon
We acknowledge your original email with the requested Swim up
Crystal Lagoon Honeymoon
One Bedroom Butler Suite, picked from the Sandals brochure we gave
to your during your visit to our office
However, we presented you with one category that also had
direct access to the Crystal Lagoon which was "Walk Out Swim Up Crystal Lagoon
Honeymoon Butler Suite", ask that you review the information along with package details sent to you
in this email and let us know your decision
I truly felt that the category that I priced and confirmed, the
Walk Out Swim Up Crystal Lagoon Honeymoon Butler Suite, had direct access to the lagoon and private patio, was
perfect for a romantic honeymoon. The Swim Up Crystal Lagoon Honeymoon One Bedroom Butler Suite, while
having direct access to the lagoon was not a private patio and can be viewed by anyone swimming past
in the lagoon pool. The mistake was not reconfirming with you the differences in the categories
and making sure that you understood at the time of booking
An email was sent to me stating that you wanted to confirm
the honeymoon. We
booked the room that was presented to you and gave you a
confirmation email and then you paid deposit and our invoice was issued
All these emails and invoices stated the confirmed room category
of "Walk Out Swim Up Crystal Lagoon Butler Suite". At
no time did you tell us that you did not want this room category and that we had booked the
wrong room
The package was paid in full and travel documents were
issued. Our last meeting in our office all documents were reviewed showing the same
purchased category of a Walk Out Swim Up Crystal Lagoon Honeymoon Butler Suite
When you arrived at the hotel, the room category listed on your
documents was assigned for your stay
As soon as we received your call from the resort that you were
not in the room category you
expected we did everything that we could to assist
in making the change. The hotel manager *** *** said if the room was available he would move you at no charge even
though the cost was much higher. The resort was full the entire week and they could not accommodate the change. We called everyday and the staff assured us
that even though the couple was upset about the room assignment they
were having a wonderful timeMsB***, also states that she spoke to the couple several times while they were at the resort
to be sure they were being taking care of and trying to enjoy this beautiful resort. On
Tuesday evening, November 11, 2014, she received a text message from *** *** stating he did not want to hear
anything further from her She did not contact the couple directly again however, she spoke to *** ***, Hotel Manager and Tamara B*** Butler Service Manager everyday
Lastly, please extend our heartfelt apologies to *** *** for any confusion or miscommunication that may have taken place.
Patrick E***
Vice President, Boscov's Customer Relations