Bowman Contracting CO

Good day, Thank you for your message. We do apologize for the inconvenience of this delay in our response. One of our Customer Care Representatives is reviewing the receipts that you have submitted and has requested addition documents to be added to better investigate the... booking. Please do respond to the email that was sent to be able to resolve this. Best regards, Customer Care Team

Good day, Thank you for your message and feedback One of our Customer Care Representative has reviewed your booking and complaintAs mentioned, when re booking your new flights with your credit there are fees that do applyThe fees that do apply are the fare difference of the new and old ticket along with the airline penalty This would be applied per passenger There are restrictions that do come along with using your credit and this is indicated by the airlineThe restrictions are that it must be applied only with Delta Airlines and it cannot be transferred to another personThe travel credit must be re booked an used before February 27th, We have offered a refund of our modification fees for this one time good will gestureThis refund was processed and should show up on your card within a week There is no further action we can provide unless you would like assistance on the rebooking of your tickets We consider the file closed Best regards, Customer Care team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your booking and complaint We are sincerely sorry for the trauma you are enduring! Upon checking with the airline, they had no special provisions on health issuesWe have waived our cancellation fees to help accommodate Please do ensure to verify with your bank concerning your new card There is no further action we can provide, therefore we consider the file closed Best regards for a speedy recovery Customer Care Team

Complaint: [redacted] I am rejecting this response because: I feel that they did nothing to help me and were rude to me. I had to call the airline directly and was able to resolve my issue with Aeromexico in less than 5 minutes but was on the phone with JustFly for over an hour and they would not help me rebook on the correct flight. I would like to be refunded the difference between the purchase price per ticket and the amount that was offered online as a compensation for all the time I wasted trying to rebook on the correct flight. JustFly was trying to book me on a flight in the middle of the night and was misinforming me on what other flights were available. When I went online and told them there was an 8 AM flight they told me there wasn't (see attachment). I paid $575.13 per ticket for 5 tickets. If they canceled the flight and I had to be rebooked on another flight (which I took care of myself), then I should have been rebooked at the cheaper fare for $459.15 per ticket. I want to be refunded a total of $579.90 (difference of $115.98 per ticket).Sincerely, [redacted]

Good day, Thank you for your message One of our Customer Care Representatives is currently working on your file as he mentioned in his emailHe is advocating on your behalf with the airline to see if there is anything we can do as the ticket has expired already We will revert back as soon as we get the responseThey advised, it may be within a week's time Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Zuzana [redacted]

Good day, Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and request a waiver to process the refund as you requestedWe are still awaiting the confirmation from our supplier.Our Customer Care Representative will revert back with the response as soon as he get one.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Date Sent: 3/9/8:44:AM Complaint: [redacted] I am rejecting this response because: this is not a duplicate complaint- the first complaint was that our issue was not resolved at all after hours upon hours of waiting on hold for Jetfly agents to answer their customer service/support phone line The second complaint was that Jetfly did not respond in a timely manner to an urgent request for assistance to correct an involuntary change made by the airline to our return tickets which would have left us stranded in a foreign countryJetfly did not resolve our return ticket issue until the day before our departure so we literally had to wait until the last minute without knowing if we would have return flights from the correct country or notAlso, Jetfly agents refused to use alternate methods like calling the airline directly, even though the airline instructed us that JustFly should call the airline, to resolve the issue despite the urgency and time sensitive nature of our situationRather, Jetfly agents mandated their process and policy of using only electronic communications that took a week to complete and increased our anxiety as we got closer and closer to our departure dateWe spent over hours calling Jetfly to beg for help on numerous occasions over the course of a week because they did not contact us back despite telling us they wouldWe sat on hold for to hours at a time, only to be told the same thing over and over by different agents none of which could fix the issueWe had to explain the details of the issue to different agents over and over again because they were not able to transfer us to the same agents we had spoken to about our issue Overall, it was an infuriating experience just trying to get Justfly agents on the phone and we experienced horrible customer service in the way we were spoken to and the fact that our urgent issue was not resolved in a timely manner Sincerely,Vanessa [redacted] Sincerely,Vanessa ***

Good day, Thank you for your message and feedback. Kindly provide a booking number, phone number, or email that the booking was made with as we cannot locate it with the information provided here within. Until then we cannot investigate the situation. Best regards, Customer Care Team

Good day, Thank you for your message. One of our Customer Care Representatives had communicated with you concerning the options you had to make the change requested. You were not amendable for the fees that would have incurred and requested the booking to remain untouched. The travel... dates have now passed and we show the tickets have been used/flown. Due to this, there is nothing further we can provide, therefore we consider the file closed. Best regards, Customer care Team

Complaint: [redacted] I am rejecting this response because: the airline is defunctTheir website clearly states there is no one who will respond to any inquiries There is no one who will give JustFly a responseThe ownness is on JustFly for not providing me the service that I paid JustFly forThey owe me the refund.Sincerely, [redacted]

Good day, Thank you for your message One of our Customer Care Representatives is investigating your file and will revert back shortly Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: There has be something that can be done, this is not good business ethnic. Maybe a credit for another flight or a partial refund but absolutely nothing is a "slap to the face".Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Catalina [redacted]

Complaint: [redacted] I am rejecting this response because: The company just said they are waiting to see how much refund the airline will permit but never said when I will get the money or when I will get the full refundI need it nowSincerely, [redacted] ***

I want to thank you for your effort to help me solving the business disputeWithout your help I won’t get the over-charged payment backThis was my first time to seek your organization for helpWith such a good , speedy response is so wonderful and trustful However I still complain JustFly on their business processThey don’t serve their customers well They need to do the improvementEspecially in area of the phone service contacting agentsThey need to have better training and speaking much better EnglishThey don’t make a apology of their mistake that cause my trip to be nervous and discomfortableThe experience I had with Justfly will make me feel hesitate to deal with them for a long time Thanks again for your help

Good day, Thank you for your message As discussed with our Customer Care Representative, we have verified the account and refundUnfortunately, the funds were not reversed as our agent had previously stated and we apologize for the inconvenience As mentioned, we have processed the refund and it will be showing up shortly on your card There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message. Your feedback is used for our coaching purposes. As mentioned by our customer care representative, we have reviewed your file and have offered the refund requested by you. This has been processed and should be with you very shortly if not already. There is no... further action we can provide, therefore we consider the file resolved. Best regards, Customer Care team

Good day! Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soonWe appreciate your patienceBest regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please confirm the amount of the settlement in regards to this complaint Sincerely, Charles [redacted]