Bowman Contracting CO

Good day,
Thank you for your message
As mentioned by our customer care representative, we have reviewed the file and are not able to offer you the refund you are requestingThe cancellation fees will apply even for a medical emergency unfortunatelyAs our agent has advised, you may discuss with
our
colleagues at CSA to see what is possible for your claim They have informed me that they are awaiting some documentation from you to review the file.
There is no further action we can provide from our end, therefore we consider the file closed
Best regards,
Customer care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
A customer care representative is working on your file with the supplier and will update you soon
We appreciate your patience. Best regards, Customer Care Team

To Mrs*** *** or Revdex.com representative
My name is Patricia Restrepo Restrepo complaint *** I would like to appreciate your attention with my filing complaint again justfly , as per your advice I continued calling to justfly to get a fair solution to my case unfortunately they
did not help me but I decided to called directly to LAN airline customer service for second time due initially before I file the complaint with Revdex.com neither justfly and LAN airline wanted to get responsibility with the changes done to my initial reservation without my authorization .Then, after several calls and texting to LAN airline customer services plus filing a complaint with the airline customer services , as soon I mentioned that Revdex.com was in charge of a complaint to justfly, LAN airline customer serviced decided to help me and finally gave a fair fly that satisfied my claimReally I recognized that the reputation of Revdex.com is so high that LAN airline helped me after I mention to your company I felt so grateful for getting my claim solved finally
I would like to close my complain *** again justly due to I solved already my complaint directly with LAN airline in a satisfactory way , and I hope not have any more problem or change without my authorization by justfly, I got already from LAN airline my eticket and a confirmation yesterday 11/25/hoping justfly agent not touch my fly anymore neither changed the prices I already paid to then for my fly
Thank you to Revdex.com for your assistance, I thank you to your organization or company for helping to millions of American people with issues related with business,by finding satisfactory solution and protecting the interest of consumes and tax payers , your organization is helpng to United States of America to improve the quality and efficiency of business and servicesAny question you can write me to my email
Sincerely
*** *** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As discussed with our customer care representative, while verifying the file, there was no actual booking made and no charges put through on the credit
card
We sincerely apologize for all inconvenience caused and cannot fulfill your request as no booking was processed nor charged from our website and prices always varies as per availability with Airlines
There is no action required on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am
rejecting this response because:
I got a hold of Customer Service (for the fourth time in total) via Twitter Direct MessageI exchanged emails with their customer service supervisor and they have since admitted error and suggested that they are willing to execute a full refundHowever, since that original admission they have once again gone radio silent despite additional followup and are refusing to take the next stepGiven the already poor behavior in the past, failure to promptly follow up only makes me that much more suspicious about true intent and motivationsI am attaching a screenshot of the email from JustFly Customer Care admitting error on the company's part for your reference. Sincerely,Saumil ***

Good day,
Thank you once again for your message.
Yes, we do sympathize for the situation and frustration on now being able to cancel with no fees as you are requestingUnfortunately, we have partnerships in place with airlines and insurance companies that have their own policies in place
We as an agency, provide the information given to usThis information is indicated at the time of booking in our terms and fare rules.
We do apologize but the only option for you to try and and regain the refund you are requesting would be to contact the airline and see if they would be willing to waive the fees
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I received direct corresponding from Justfly Customer Service, advising to use their online reservation tool or to call the 1-number to use the travel credit(see below copy)
I explained again that their website does not allow using the travel credit for online reservations as it continuously indicates there are no flights available, which is not the case
Their only further response was that I would have to call with an apology for the long wait time
It appears my only option is to wait at least an hour to talk with someone to make a reservation with the travel credit since the website they state is available does not work
"
***
May (days ago)
tome
Good afternoon*** *** * * ***
I am contacting you in regards of your reservation you made through Just Fly with reference number ***We have received your complaint you filed through the Revdex.com with a travel credit in the amount of 951.20$
The travel credit is valid from one year from the issuance date, March 18, The airlines policy is you would need to book and complete travel before this date or the validity of the credit is expired
When making any changes with the airline there will be change fees associated including any difference in fare The credit would need to be applied to all the passengers associated to the original booking, meaning we cannot transfer the credit to another name
If you would like to use your credit before the expiration date you can call our center at***, or there is also a self serve option online that can also assist you
If you have any further questions regarding this reservation please do not hesitate,
Thank you,
Melissa
Customer Care Team"
"
*** ***
May (days ago)
toJustFly, bcc:me
Hello Melissa,The self serve option does not work as it repeatedly indicates there are no flights available when searching for multiple dates.The 1-number you advised to use has a wait/hold time of an hour.Can I contact American Airlines directly to use my travel credit or do I need to make any changes through ***?*** ***
"
***
May (days ago)
tome
Thank you for your response,
We do apologize for the long wait we do understand there is a wait however, the airlines would re direct you to Just Fly.
I would recommend calling our number so our agents can assist you in this matter"
Sincerely,***

Good day,
Thank you for your message and feedbackWe use this for coaching purposes for our agents.
As discussed with our customer care representative, we were able to take action on your file and process the refund requested This was processed this week therefore, you should receive
the funds within a couple of weeks.
At this time, there is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your *essage
As discussed with our Customer Care Representative, we are looking into your file and complaintWe are awaiting a copy of the call recording to further investigate
We will revert back shortly with a response.
Best regards,
Customer Care Team

Good day,
Once again, as mentioned by our Customer Care Representative, we have reviewed your booking and have explained that, yes a cancellation is permitted for the hours but is there are the agency fees that are attachedThese terms were accepted and confirmed at the time of booking.
There is no further action we can provide, nor can we offer the refund you are seeking.
We apologize for the inconvenience.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Luexa***

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking
We will revert back shortly with an update on your file.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meWe will continue to wait for their response.Sincerely, *** ***

This is my second compliant against this online websiteI got a respond back from them with more liesFirst they said that my friend who book the flight called at a specific date after the alloted that was allowed to change a flight wrong wrongWe called and spent hours and hours waiting for customer service to pick upI have my cell phone bill to prove how long we were on hold tooShe always said she was quoted a price to changeThe price to change our flight by a couple of days wasn't the price that is memtion onlineThey are trying to put the blame all on us like we did something wrongAt this point they should waive the fee to change our flight since we did nothing wrongAll we wanted was a few extra days in Thailand that's all and we were willing to buy to change our flightBut at this point I am fed up

Complaint: ***I am rejecting this response because: they have told me the same in the past since I call them on April -19-2018, since them I have call back several times and they change the story every time that I call someone from the Dept that handle those case was suppose to return my call in three business day as of today May-14-no body have return any phone call all that I'm requesting is my money back from them and to SHUT DOWN that site, I understand that one customer can be wrong but not 1,customers.Sincerely,Luis ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Duane ***

Good Day,
Thank you for your message and feedback
We would like to apologize for the inconveniences and delays to respond to you regarding this matter
Upon review of the file, we see that you have also attempted a chargeback on these chargesWe have received instructions from our team that the charges will be reversed through your bankWe have accepted the chargeback in this case
This is now for the bank to process and we are unable to assist any further If there are any questions, you would need to consult your bank
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team
***
Thank you!
Sandy

Complaint: ***I am rejecting this response because: The issue has not been resolvedWe can close the Revdex.com complaint once the refund has been confirmed and applied to the card in questionThe reason this issue is not resolved, is because I was told this exact same thing by a JustFly*** representative on Feb7th and the refund was never issuedUntil there is solid evidence the funds are returned, this is an ongoing and open issue.Sincerely,Shannon ***

Complaint: ***I am rejecting this response because: I had to get a visa through amsterdam! Horrible people at justfly.comalready taken the flight so it doesnt matter anywaysIf I could cancek my return I would and wish yall out of existence.Sincerely,Ifeanyi ***

Complaint: ***I am rejecting this response because: It is a non-response and no resolution to my issue has been offeredI am still waiting on the promised refund from Justfly***Sincerely,Caitlin ***