Bowman Contracting CO

Complaint: ***I am rejecting this response because: the company's response is incorrectI was charged twice for the insurance that I assumed wasn't processed since the website crashedOne of those charges was reversedThe second charge was not, so I was still billed $for insurance after the website crashed during the checkout process.Sincerely,Eliah ***

Complaint: ***I am
rejecting this response because:
I got a hold of Customer Service (for the fourth time in total) via Twitter Direct MessageI exchanged emails with their customer service supervisor and they have since admitted error and suggested that they are willing to execute a full refundHowever, since that original admission they have once again gone radio silent despite additional followup and are refusing to take the next stepGiven the already poor behavior in the past, failure to promptly follow up only makes me that much more suspicious about true intent and motivationsI am attaching a screenshot of the email from JustFly Customer Care admitting error on the company's part for your reference. Sincerely,Saumil ***

Good day,
Thank you for your message and feedback
We have already refudned the seat fees as a one time courtesy on this bookingWe do apologize for the service that was provide on the call.
Concerning our cancellation fees, we are within our right to charge a fee for our service as seen
in our Terms and Condition even if the airline decides not to.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Katelyn***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Jerry ***

I have not received my refund from Justfly yetI spoke to a representative just today, who told me the refund has been processed as a credit to my American Express card, and it will take another one or two billing cycles to show up on my accountOnce I receive this credit I will consider the matter closedThank you

Complaint: ***I am rejecting this response because: When I cancelled the order, the website said that I can get a total refund, not the travel credits they claimedPlease see the attachment which was the screenshot when I cancelled the orderIn addition, I called them times, each were recordedEvery time, they just put me on hold for hoursI have the records as proofsI also send them emails, but did not receive any reply
Sincerely,Chunhua ***

This is my second compliant against this online websiteI got a respond back from them with more liesFirst they said that my friend who book the flight called at a specific date after the alloted that was allowed to change a flight wrong wrongWe called and spent hours and hours waiting for customer service to pick upI have my cell phone bill to prove how long we were on hold tooShe always said she was quoted a price to changeThe price to change our flight by a couple of days wasn't the price that is memtion onlineThey are trying to put the blame all on us like we did something wrongAt this point they should waive the fee to change our flight since we did nothing wrongAll we wanted was a few extra days in Thailand that's all and we were willing to buy to change our flightBut at this point I am fed up

Good day,
Thank you for your *essage
As discussed with our Customer Care Representative, we are looking into your file and complaintWe are awaiting a copy of the call recording to further investigate
We will revert back shortly with a response.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: they have told me the same in the past since I call them on April -19-2018, since them I have call back several times and they change the story every time that I call someone from the Dept that handle those case was suppose to return my call in three business day as of today May-14-no body have return any phone call all that I'm requesting is my money back from them and to SHUT DOWN that site, I understand that one customer can be wrong but not 1,customers.Sincerely,Luis ***

Good day,
Thank you for your message and feedbackWe use this for coaching purposes for our agents.
As discussed with our customer care representative, we were able to take action on your file and process the refund requested This was processed this week therefore, you should receive
the funds within a couple of weeks.
At this time, there is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking
We will revert back shortly with an update on your file.
Best regards,
Customer Care Team

Good Day,
Thank you for your message and feedback
We would like to apologize for the inconveniences and delays to respond to you regarding this matter
Upon review of the file, we see that you have also attempted a chargeback on these chargesWe have received instructions from our team that the charges will be reversed through your bankWe have accepted the chargeback in this case
This is now for the bank to process and we are unable to assist any further If there are any questions, you would need to consult your bank
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team
***
Thank you!
Sandy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meWe will continue to wait for their response.Sincerely, *** ***

Good day,
Once again, we are still awaiting a response from the airline concerning the seat feesWe are not able to refund this portion on our end as it is within their control.
We will revert back on these charges.
Best regards,
Customer Care Team

Good day
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge as *** already mentioned to youWhat was most likely showing on your account was a pre-authorization hold, which never
became a charge because the transaction was voided.As a travel agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now.There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I had to get a visa through amsterdam! Horrible people at justfly.comalready taken the flight so it doesnt matter anywaysIf I could cancek my return I would and wish yall out of existence.Sincerely,Ifeanyi ***

Complaint: ***I am rejecting this response because: It is a non-response and no resolution to my issue has been offeredI am still waiting on the promised refund from Justfly***Sincerely,Caitlin ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***7, and find that this resolution is satisfactory to meSincerely, Sarah***

Complaint: ***I am rejecting this response because: The issue has not been resolvedWe can close the Revdex.com complaint once the refund has been confirmed and applied to the card in questionThe reason this issue is not resolved, is because I was told this exact same thing by a JustFly*** representative on Feb7th and the refund was never issuedUntil there is solid evidence the funds are returned, this is an ongoing and open issue.Sincerely,Shannon ***