Bowman Contracting CO

Good day!
Thank you for your message.
As discussed with our Customer Care Representative, we have investigated your booking.
These tickets were purchased by you and there are non-refundable This information is provided to you at the time of bookingYes you have purchased
Insurance but this is for emergency purposes and not schedule changes
We are an agency that needs to abide by the rules of the airline and cannot offer the refund you are requesting.
There is no other action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As discussed with our Customer Care Representative, we have reviewed your file and have explained our Terms and ConditionsYou have most of your ticket to be refudned by the Insurance Even with this purchase of *** Insurance, there are
fees attached to a
cancellations at all timesOur tickets are Non-Refundable for the most art unless specified otherwiseOur agent has offered all in writing from our webpage and eticketThe modification fee that was charged was approved and this is how the agents gets your verbal ok to
cancel the bookingWithout this, the booking would have stayed active and not touched
We appreciate that this is not the outcome you were hoping for but there is no further action we can provideWe consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, he has tried several times to send you an email with the details of your ticket You have requested to refund your ticket and we have verified the fare rules on this ticket as well as the airline and have
outlines that there is an
airline penalty of 200$ per ticket to have this done.
There is no further action we can provide unless you accept and respond to the email to have the changes made
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
We do apologize for the inconvenience of this situationAfter review of the booking, we have been able to issue a chque that was mailed out this week for the error.
You should be receiving this within the next week.
There is no further action we
can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative we have reviewed the booking and the names was entered as suchThere is a review page to ensure no errors were made before confirming the bookingThe system cannot adjust these entries on its
own. We apologize for the
inconvenience it took to get the name changed by our phone agentsThat being said, we have now reversed the modification fees as a one time good will gesture in this caseThis amount should be credited back to the card that was used at the time of booking within the next days
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your email
One of our Customer Care Representatives has reviewed your fileAs mentioned in our Terms and Conditions, this Extended Cancellation policy is only refundable within 24hours of booking
We appreciate that there was a misunderstanding on your part as to what
the 24hour window implied but it is clearly stated at time of purchaseWe are unable to refund this as requested
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as our Customer Care Representative has outlinedWe have also refunded out modification fees as a gesture of good will
There is no action
required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I was told on the last call with Justfly on 1/18th that the credit they issued on 12/7/17 could take up to Monday 1/22/to show on my account, and of course it never did
I just contacted my *** *** customer service asking them to contact Justfly directly, they asked me to file a dispute charge so they have a reason to contact justflyAlso I was told that the credit takes max 6-business days to show in my account
All what I see is, Justfly is dragging the time so I miss a date or I just give Up.Sincerely,*** ***

Good day,
Thank you for your message.
As per the conversation with our Customer Care Representatives, there have been several attempts to get the documents required of you to move forwardOnce again, we would need the billing statement and in addition to you cancelling the charge back
he requested and send us a proof of the cancellation
There is no further action we can provide without your cooperation, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, were not able to take action on your fileDue to the fact that the fare rules were available at time of booking,
there is no option to offer a refund.
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we have reviewed the bookingWe can see that this change was made on your end and you have accepted the fees that went along with it. To proceed, this needed to be accepted as outlined in
the email that was sent to you
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund of the Seat Assignment and partial taxes as a gesture of good will as the tickets are Non-refundable
There is no further action required on our
part, so we consider this file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Alexander***

Good day,
Thank you once again for your message
As the agent has already explained, it is usually too late to cancel the CSA insurance after the flight has departed, however, we have gone ahead with the refund as a gesture of good will
At this time, we consider the file closed.
Best regards,
Customer Care Team

Good day,
As previously mentioned, we have released the funds from the pre-authorizationOur agents have also spoken to the bank on your behalf
We do apologize for the inconvenience that this caused you but the funds have been released already.
There is no further action we cant take
We consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
There is no amount that I will be credited
I have already stopped the charge back as of September and Justfly*** was notified of this via response to their e-mail which is different then this E-mailI have still not received a credit or refundI would assume if they know there is a charge back requested thru my bank that they would also know that I have stopped the charge back. Sincerely,*** ***

Good day,
As previously mentioned the refund has been processed and if not already received, will be available shortly.
Again, we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representative has reviewed your file and has attempted to contact you concerning your complaint and booking error We have provided the feedback to our IT team to ensure this issue does not persist
The date was
modified and we have already voided the ticket as requested and we have refudned the cancellation fees on the card that was used at the time of booking.
There is no further action we can provide there fore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We apologize but we are unable to locate any booking or attempted booking under the name provide, the email provide, or the phone number providedIf you would please provide us some further details, we would be happy to investigate this
further.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and they are sending me a check once I receive itI will then consider this closed.Sincerely, *** ***Lori ***