Breg

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Mr [redacted] :The purpose of this letter is to inform you of our research based on your concern you have filed with the Revdex.com regarding your son's account.Upon review of your son's account we have found the following:Your son was dispensed a Vectra Air Walker Boot short which was prescribed by his doctorYour doctor or attending staff member ensures that your son is fit with the correct brace for the injury that he was treated for.Breg bills all insurance companies our list price which was $for this productEach individual insurance company that we are contracted with has an allowable/contract rate in which they will pay for product that is coded by MedicareIn this case the allowable for this premium boot is $231.94.You should have received an Explanation of Benefits from your insurance around May 5th, Our contractual write off for this product (meaning you are not responsible for was $168.06) leaving the balance due as part of your annual deductible that your plan requires.The price that you have quoted as seeing on-line is sold to individuals who do not wish to have the expert fitting of a health care provider, consultation and the administrative cost that go along with billing the product on the patient's behalfWe have billed according to the code that is assigned by a 3" party, meaning Medicare and we cannot rebill this claim for a lower amount as we are obligated to bill our list and accept our allowable per our contract with your insurance company.Please call our Call Center to set up payment arraignments at 1-800-321-0607.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They did not propose a resolutionTheir attached "Resolution" was basically an advertisement for BregI did not receive any invoices other than one stating that they were going to send my account to collectionsI also have my EOB stating that I didn't owe them anything from the visitThe ONLY reason I paid the invoice was because we were in the process of closing on our house and something going to collections would have a negative impactI also find it incredibly convenient for Breg that they wait until after I had to choose to pay it or let it go to collections to respondI want my money back.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Please provide the documentation that was referenced in the communicationThis is the documentation I have requested from the beginning and have not received Regards, [redacted]

We have received your response in regards to the letter that was sent to you on May 10", 2016.We would like to explain to you your concerns and suggest that you call your insurance customer service department to understand your benefits completely.1) Prices that are posted on line are for those individuals that are not measured and fit by a professional healthcareprovider and does not incur the cost of associated with packaging, shipping and administration fees.2) We bill all insurances a list price that is associated with a Healthcare Common Procedure Code (HCPC) that is assigned by [redacted] /Insurance companies ensuring all billing done through Breg is per our contracts with each insurance carrier.3) Breg is obligated to bill your insurance our list price and your insurance determines the amount of reimbursement that is paid to all providers, not just Breg who dispenses this HCPC code that is associated with the brace you were given.We apologize that you are unhappy with our decision, however we are billing and following our contractual obligations and the amount that is owed is your deductible that is written in your insurance plan you have chosen.Please feel free to contact us to make your payment or set up payment arrangements.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on.Manager, Quálity Assurance Auditor & Trainer Breg, Inc

June 15, [redacted] Re: Revdex.com Complaint# [redacted] Dear Ms [redacted] :Thank you for contacting the Revdex.com regarding your unit that you received from OmniMotionBreg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee,shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedicpatient care.We are looking into her account and will respond within days to you regarding our findings and ourproposed resolution to the matter[redacted] Manager, Quality Assurance & TrainingBreg Inc

BREG.July 23'', [redacted] ** ***Re: Revdex.com Concern# [redacted] Dear Ms [redacted] :The purpose of this letter is to inform you of our research and resolution to the complaint you have filed with the BetterBusiness BureauBreg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee,shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.Upon review of the details on this account, the following has been identified through our research:1) Check number [redacted] was received in May of 20152) Check wasn't applied as a invoice number was not listed on the check, however your account number was.3) Check number [redacted] was researched and we have identified that this check goes towards your invoice number [redacted] 4) Check number [redacted] will be applied today and a zero statement balance will be reflected tomorrow after theovernight processing has taken place.We sincerely apologize for all of the inconvience this has caused youWe want to assure you that this is not our standardbusiness practice and we have addressed the team that left your check unreached.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strengthof taking care of our customers and patients from every angle as part of our Breg 360° Customer Care ExperienceFromour diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forwardto providing our patients with the customer service that Breg prides itself on.Sincerely [redacted] Manager, Quality Assurance Auditor & TrainerBreg, IncLoker AveEastCarlsbad, CA [redacted]

April 27, Revdex.com of San Diego Viewridge Ave Suite San Diego, CA Phone: 858-496- Fax: 858-496- Web: www.sandiego.Revdex.com.org Reference Revdex.com ID: [redacted] : Please accept this letter in response to the above referenced consumer complaint that was submitted to the Revdex.com on April 13, and received by Breg, Incon April 16, By way of background, Breg, Incis the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient careWe have reviewed the specific information noted in your correspondence well as the desired settlement and would like to take this opportunity to address those concerns As requested, we have conducted a thorough review of orders submitted to our company and verified that there are no orders on file associated with the physician name “ [redacted] ” or associated with NPI license # [redacted] Our records do not reflect any of this information being linked to [redacted] in [redacted] **, either prior to or during the date span of January 5th, to March 17th, Additionally, we have verified that we do not have record of any credit card information for “ [redacted] ” associated with the account for [redacted] and that this individual is not listed as someone authorized to make inquiries or purchases on this clinic account Given the information provided to us in your correspondence letter, we hope that this information is useful and that it addresses your concernsIf you have additional questions specifically related to [redacted] , we suggest that you contact the clinic directly to address your concerns Sincerely, [redacted] Manager Healthcare Compliance CC: [redacted] **

Thank you for your response you posted on the Revdex.com website that you were not satisfied with our first resolution letter as we hadn't received your fetter that was sent in the mail to our CEOThank you for emailing me a copy of the letter that was sent and never received at our corporate officeI would like you to know that have shared it with our CEO along with our first letter of sincere apologies.Thank you for the feedback you have provided and be assured that I have shared your letter with the manager of our customer service call center and have provided feedback to the team member on your complaint and how we can best service our patients,At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

January 4, 2016Revdex.comViewridge Ave #200San Diego, CA 92123-1688Re: [redacted] # [redacted] Dear Mr [redacted] :The purpose of this letter is to inform you of our research and proposed resolution to the review you filed on 12/15/with the Revdex.com in CaliforniaBreg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.Upon review of the details of your daughters account, the following transpired:Patient was provided a Large Ambulite Velpeau Immobilizer on 06/09/due to her injury.Claim was submitted to your insurance company on your behalf and Breg received an explanation of benefits showing that out of the $that was billed, your insurance company's allowable was $which went towards your deductible for Patient was billed for his deductible.Our proposed resolution is to credit the patients account as we believe that after researching the patients account we agree that a year old wouldn't wear a size large in this particular productI have included a statement of account showing the adjustment that has been done.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 3600Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself onDebbie [redacted] Manager, Quality Assurance Auditor & Trainer Breg, Inc[redacted] [redacted] [redacted] [redacted] cc: patient accountBreg, Inc| [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First off I am not the Father I am the husbandSecond this letter does not address the reason they see fit to charge the end customer more money for a product that they have been paid for by insurance alreadyThis would be called balance billing and should not be allowed and is illegal in most cases And to say it was professionally fit is part of this price?? Tell me who this person was and when this happenThat makes no senseI do not agree with the practice of this company on many levels including morally ! I expect a written apology, and a refund of our money at the least] Regards, [redacted]

To Whom It May Concern, I have been in contact with the father through email as I needed his daughters name and date of birth so I could investigate this inquiry I should have a resolution letter todayThank you, [redacted]

Dear Ms [redacted] :The purpose of this letter is to inform you of our research and proposed resolution to the complaint filed with the Revdex.com of San Diego under Breg Reference # [redacted] Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.Upon review of the details on this account, the following transpired:1) Patient was provided the brace on 12/12/2) No insurance information was provided, please see documents attached3) Billed patient per our patient pay fee schedule 4) Invoice sent to patient on 12/23/5) On 1/12/we were notified the patients address was considered a "bad address" 6) Patient was put in the phone collections queue to obtain correct billing address 7) Patient was called repeatedly from January through April 2015, no response 8) New address was found, patient mailed new statements 9) Patient's family member called in on 3/24/and was explained to her that we have had no correspondence from the patient or patient's family during the year that we have been trying to collect on this debtWe have asked the patient to call the collection agency and negotiate an amount with them10) Patient's family member upset, stated she would file with a complaint with the Revdex.com and hung up the call.Our proposed resolution is to offer a discount to the patient of 30% and request that payment is made in full in order to honor this discountPatient's new responsibility is $105.00At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

The purpose of this letter is to acknowledge your complaint filed with the Revdex.com.After reviewing your account we have identified that your insurance, [redacted] doesn't pay for the item that you were prescribed by your doctorTherefore it was denied and the patient becomes fully responsible for the item per the explanation of benefits that was sent to you by your insuranceDue to Breg being contracted we are not at liberty to mark the product down to your request of $30.00, however what we can do is accept the amount of $which is our in-network allowable should your insurance had paid for the brace if it was a covered item on your plan.I have credited your account for the difference of $bringing your balance down to the quoted amountPlease submit payment to Breg, [redacted] or call our phone center at [redacted] to pay by credit card.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThey state they have not received my complaint letter, but I have not had it returned by the USPS and the person that did reply is not even in California Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business had=s no legal or applicable reason to attempt to bill me a second time for a brace I have already purchased in full through the shultz clinicIf this business has a complaint, it is with the clinic, not meIt is clear this business attempts to double bill patients illegally Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Before I consider this matter resolved, I would like an explicit confirmation that I will be receiving a physical bill to pay and for my records (not the account history attached to your response) from Breg, incand an explanation as to why Breg can supply some equipment at below the median market price (the crutches) but then ofor different equipment charges nearly times more than any other company I could find for the exact same equipment (the air walker boot) Regards, [redacted] ***

Please see our attached letter and documentation for why we filed bill to patient.Dear Mr [redacted] :The purpose of this letter is to inform you that we have received your complaint that you filed with the Revdex.com in regards to your account with Breg.After researching your account we have found the following:1) The documentation that was provided by your doctor did not list this billing of a Work Comp case.2) The billing document we received states "Self-Pay" and I have attached the document for your reference.3) We Would be happy to bill your claim to your Work Comp company however in order to do so our Call Center requested information from you and all that was supplied was "Patient called in and stated that it is a work injury, asked him to provide the insurance information and he stated that he does not have the information, hence asked him for the employers contact number and he stated he does not have, hence he provided the insurance contact # at 866-239-6543, Called insurance number provided and they stated it is the wrong #."In order for Breg to take care of this claim for you, please provide the following information:a) Work Comp Company Name b) Phone & Fax numberc) Date of injuryd) State of Injury e) Claim number provided by Work Comp Company f) Case Manager's namePlease remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and so far they have simply asked for my daughter's name and date of birthI have provided this to themThe resolution is yet to come Regards, [redacted] ***

Dear Mr [redacted] :The purpose of this letter is to inform you of our research based on your concern you have filed with the Revdex.com regarding your account.Upon review we have found the following:1) You were dispensed a Vista Collar Brace that was prescribed by your doctor at [redacted] [redacted] ProductsYour doctoror attending staff member ensures that you are fit with the correct brace for the injury that you were treated for.2) You choose to be a self-pay rather than us billing your insurance as no insurance was given to our account during your visit.3) At the time of your visit you did provide your credit card information to the facilityThis facility contracts with Breg to do all oftheir billing(See following documents that were sent to us for Billing)aThe comment made in your complaint about Breg “intentionally and willfully violating federal laws in regards to consumer reporting and billing by creating collection accounts to individuals whom are not their customers”.iBecause Breg is the billing entity for this facility where you were seen at, the facility does not billing for durablemedical equipment, they contract this billing service out to Breg, therefore your comment is incorrect.bPlease provide a copy of your credit card charge receipt so I am able to investigate your payment because at the timeof your visit, the facility didn’t charge your account as they are not the billing entity.cBreg order entry team did fail to charge your account when your order came in, therefore unless you can provide usproof of payment, your balance of $is still due to Breg as the billing entity.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on