Breg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowthey have contacted me for information but have yet to resolveThey have committed to resolve this afternoonNo resolution has been offered yet.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
we want the insurance claim cancelled, then we will pay the retail priceWe paid the doctor separately for the "expert" fitting, etc.
Regards,
*** ***

To Whom it May Concern, Here is another patient whom I had been conversing with through email and not with the Revdex.com. He has made his payment in full in which I have attached for your information. Please update this as resolved. Please let me know if you would like copies of the email correspondence as well. Thank you,
*** ***
*** ** *** *** *** *** ***
*** ***
*** *** *** *** ***
*** ** ***
*** ***
*** ***
***www.breg.com

The purpose of this letter is to acknowledge your complaint filed with the Revdex.com.We would like to apologize for the inconvenience and the customer service you felt you received from our companyAt Breg, we are committed to providing our customers with high quality, service and
value, and building on our strength of taking care of Our Customers and patients from every angle as part of our Breg Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.We Would also like to acknowledge that We have checked with Our CEO administrative assistance and we have not received the letter that was sent out on 7/22/as I can assure you would have been verbally contacted within days of receiving your letter and a formal resolution letter by days as this is our protocol for patient concerns.I apologize that we were having phone issues at the time that you were trying to contact you and I am happy that our representative did contact you once the phone service came back on lineAnd yes, I do see that we have the wrong address in our system that would enable the invoices to reach you once payment was received from your insurance companyI have provided feedback to the team member and the manager that a phone call to you should have been made when we were notified we had a bad address before turning your account over to our phone collections department.At Breg, we are Committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

An acknowledgment letter was sent and we explained that we were looking into this account and we would have a resolution letter within days. I will address this by tomorrow. Sincerely,*** ***

I have emailed Mr*** for his daughters name and date of birth so I may look further into this inquiry. Thank you,*** ***

The purpose of this letter is to respond to your response that you were unsatisfied with our letter and resolution to your balance on your account.According to our contract with your insurance company we are required to bill patients for their deductibles and coinsurance, therefore we are unable to refund you the amount due that your insurance plan has stated on your explanation of benefits which I have enclosed again for your review.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1) The TENS unit was provided NEW to me by BREG/Omni Motion through *** *** DME The cover of the dials on the TENs unit broke off, causing the possibility of the dials to more to a higher volume & cause INTENSE ELECTRICAL SHOCK to my body THEREFORE, I conclude that the top cover of the TENs unit DOES affect the PROPER FUNCTIONALITY of the TENs unit The operating instructions specifically state NOT TO RUN THE UNIT AT THE HIGHEST VOLUME SINCE IT WOULD HURT THE PATIENT!!!2) The new (REPLACEMENT) unit has been provided to me by *** *** I SHOULD NOT BE FINANCIALLY LIABLE OR RESPONSIBLE TO PAY FOR A NEW UNIT because the TENs unit is not yet a year old and is still UNDER THE ONE-YEAR WARRANTY PROVIDED BY Breg/Omni Motion ON THIS EQUIPMENT WHY WON'T THEY BE RESPONSIBLE AND HONOR THEIR ONE-YEAR WARRANTY??? THIS IS THE ISSUE OF THIS COMPLAINT!!!!!On their website it states: "Your Satisfaction is Guaranteed" and "If, at any time, you are not completely satisfied with a Breg product within the designated warranty period, please contact our Customer Care department, and give us the opportunity to make it right."HOWEVER, THEY WON'T HONOR THIS GUARANTEE AND THEIR WARRANTY!
Regards,
*** ***

Please see attached documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called and emailed serval times for *** *** to call and she did not return any of my calls prior to 01/20/On January 20th I called Berg's customer service spoke to a representative and demanded to speak with herFinally I was transferred to *** ***When we spoke *** said she had mailed a letter with a timeline of the events that lead why it was sent to collectionsShe stated once I received the letter and if I had any questions to call her backWhen I got home that day I received her letter(dated 01/15/15)The timeline in the letter showed their actions by date and in which when I spoke with *** prior was not the explanation she had given to me*** does not even know their own policyBerg never even tried to contact me by phone once the bill was returned bad address(11/16/14) it went straight to collections((11/18/14)Never once in this letter did ***-Berg apologize or take responsibility nor did they state it was their error or why it happenedI called *** twice the next day (01/21/)to ask why they did not stipulate it was "their" error, why no apology was addressed or an explanation of why this happened and had to leave messages(did she not check her voice mail or just did not wan to deal with me since I told her I reported this issue to the Revdex.com) but SHE never returned my calls The letter from ***(01/15/15) stipulated that "they are committed to providing our customers with high quality, service and value, and building on their strength of taking care of their customers and patients from every angle as a part of their "Berg" customer care experience." How can this be if they do not return emails, calls, take ownership of their errors or explain why something like this happenedHow is this quality customer service? How can they receive the bill back on 11/16/as bad address and not even reach out to the customer but they are so quickly to send it off to collections (11/18/14)? The bad address on the letter wasn't even the address they told me originallyI believe this company is back tracking on their actions from their explanation to the Revdex.com stating I never calledWhat Berg did is UNFAIR BUSINESS PRACTICES and cannot be legalI can provide you you a copy of the letter sent from *** on 01/15/I would just need an email address or a fax number.
Regards,
*** ***

Dear *** **,This letter serves as a response to ID ***We apologize for not responding sooner,however we wanted to gather all of the facts and respond accordingly.Attached you will find a letter that was sent to the consumer on January 12, by ourbilling manager *** ***In her
letter it clearly states the actions that occurred andhow Breg corrected the situation immediately once notified of the errorFrom the time thatthis letter was sent to the consumer we haven't heard back from them, therefore we haveconsider this matter closed.We sincerely appreciate you bringing this matter to our attention and I reassure you and theconsumer all has been taken care ofIf you should need any further information please feelfree to contact me directly.*** *** * *** ***Breg, IncLoker AveEastCarlsbad, CA 92010P: ***F: ***Breg.com

The purpose of this letter is to acknowledge your complaint filed with the Revdex.comThank you for bringing this concern to our attention so we may better our teams by providing your feedback.After reviewing your account do see that one of your products has been billed out at our
patient pay pricingI apologize that your Air Walker boot wasn't billed in the same mannerI have adjustment your account to reflect the correct pricing and have attached a current patient pay statement for you.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg Customer Care ExperienceFrom our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***,I copied and pasted the email from my mother below, authorizing me to file this complaint on her behalf:To whom it may concern,I *** ***, hereby allow my son, *** *** to file this complaint on my behalf regarding Breg.Sincerely*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount my insurance has agreed to is the amount stated However, you stated that the list price is even higher Furthermore, you list the price online at a much lower price My insurance is not responsible for attaching a price for every single brace type and brand on the market You have advertised the price much lower on multiple web sites and still refuse to sell it to us at the advertised priceWe ask that you rebill our insurance for the appropriate advertised price At that time we will pay the settled apon amount I have also been made aware that this is a common scam by your company When we are told what we are going to be "given" at the hospital and we look it up and find it to be reasonably priced we have no problem in accepting the brace However, you use bait and switch tactics and Bill the insurance a unreasonable price to get the most allowed out of the insurance company Please feel free to contact my insurance company they are aware of this issue and are reviewing this issue as well.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already gone over with this company that I have never seen this document before nor did I sign this paper I also double checked my documents and have no copy of that or anything that looks like that She said they were going to look further into this and contact me back, this was weeks ago I haven't heard back since.
Regards,
*** ***

Dear Mr***:Thank you for responding back to the Revdex.comAs my last letter stated to you that you would be Contacted last Week, however our investigation took longer than expected and I would like you to know that we have identified your payment and have taken care of your accountWe apologize for this inconvenience as our company wasn't set up to receive payments of this type.Please remember that you are always welcome to contact us with any further questions or concernsWe look forward to providing our patients with the customer service that Breg prides itself on

Dear Mr***We have received your response to our resolution letter and we apologize that it wasn't what you were expecting.Due to our contract obligations with your insurance company as well as other insurance companies, we are obligated to bill all patient's insurance companies and then bill the patient if applicable for co-insurance, deductibles, etc.,Please remember that you are always welcome to contact us with any further questions or concernsPlease call our Customer Call Center to set up payments arrangements should you need this type of plan to pay your sons account in full.We look forward to providing our patients with the customer service that Breg prides itself on

Revdex.com of San Diego, Orange & Imperial CountiesRe: Breg Reference # *** *** *** **.** *** ** ***Dear Ms***:Thank you for contacting us regarding the complaint you received from our patientBreg is the provider ofpremium, high-value sports medicine products (e.g., cold
therapy, knee, shoulder, spine, elbow/wrist,foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.We are looking into his account and will respond by 12/13/regarding our findings and our proposedresolution to the matter.*** ***Manager, Quality Assurance Auditor & TrainerBreg, IncLoker AveEastCarlsbad, CA 92010P: 760-795-5964C: 760-814-7003F: 760-795-5286***@breg.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I find it hard to believe that the Worlds biggest company (Walmart)and the workers compcompany(***) they use is that hard to findBerg is just to lazy to do anythingThey want me to do their work for themI called 2xGave them the information they asked for and still they cannot fix the problem Berg needs to do after the doctor and also do the work of finding *** Here is their websitetook all of seconds to find https://www.***.com/Pages/default.aspxHere is even their address.*** Corporate Headquarters*** *** ***
*** ** ***
*** *** *** *** *** ***https://www.***.com/contact/Pages/officelocatormap.aspx?STATE=fl#Top_Of_ListO...⇄ than doing the paper work for them, I don't know how much easier it can get