Breg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mt. [redacted].Thank you for reaching out to us in regards to your account. I understand that you were concerned with the pricing of our products and what was billed to your insurance,We are sorry that you are unhappy with your experience. One thing you may not know is that pricing for Breg products...

bitted to a patient's insurance Company includes more than just the Cost to manufacture the product. Pricing includes the product and additional Services We provide to patients and their insurance Company. Pricing is not just the cost of the product itself.Breg provides additional service benefits like delivery, fitting, education, post care support and administrative services for filing the claim with your insurance, These service items aren't listed or paid separately on product bills. This may cause some confusion about why the Cost of a product being billed may be more than the cost of the same or similar product found in a retail store, or online. In addition, OUT product pricing is largely dictated by the negotiated rates for our products under our insurance contracts. All of these elements are part of product cost, so pricing is not just the cost to manufacture of deliver the actual product.We Would also like to mention that when you purchase a product online or in a retail store, you are forgoing all of the administrative and full-service related aspects which are built into the payment structure of products that are billed to your insurance. Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspects that payor insuranceWhether or not the product fits properly, is being used correctly, or is appropriate for the injury or condition that the product is intended to treat,We understand that the burder of healthcare costs to the patient continue to rise, and we make all attempts to price our products according to what is usual and customary for the particular product in the market,Our ultimate goal is to ensure that Our patients receive premium, high value products and services that help support the transition from hurt to healthy.We look forward to providing our patients with the customer service that Breg prides itself on.

BREG.July 23'', 2015[redacted]...

[redacted]Re: Revdex.com Concern# [redacted]Dear Ms. [redacted]:The purpose of this letter is to inform you of our research and resolution to the complaint you have filed with the BetterBusiness Bureau. Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee,shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.Upon review of the details on this account, the following has been identified through our research:1) Check number [redacted] was received in May of 20152) Check wasn't applied as a invoice number was not listed on the check, however your account number was.3) Check number [redacted] was researched and we have identified that this check goes towards your invoice number[redacted]4) Check number [redacted] will be applied today and a zero statement balance will be reflected tomorrow after theovernight processing has taken place.We sincerely apologize for all of the inconvience this has caused you. We want to assure you that this is not our standardbusiness practice and we have addressed the team that left your check unreached.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strengthof taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. Fromour diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forwardto providing our patients with the customer service that Breg prides itself on.Sincerely[redacted]Manager, Quality Assurance Auditor & TrainerBreg, Inc.2885 Loker Ave. EastCarlsbad, CA 92010[redacted]

The purpose of this letter is to inform you of our research and resolution to the complaint filed with the Revdex.com of San Diego under Breg Reference # [redacted]. Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist,...

foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.Upon review of the details of your account, we show that Medicare did cross over your claim to Wisconsin Medicaid on 9/15/14, Wisconsin Medicaid doesn't show processing your claim therefore the balance was transferred to you the patient when it shouldn't have been. Breg takes full responsibility of this error and have pulled your account from collections and adjusted your account to reflect a zero balance. Please sea your patient statement that you can maintain for your records.We sincerely apologize for this error and thank you for the feedback to re-train our team members on your concern.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

January 4, 2016Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688Re: [redacted] # [redacted]Dear Mr. [redacted]:The purpose of this letter is to inform you of our research and proposed resolution to the review you filed on 12/15/15 with the Revdex.com in California. Breg...

is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.Upon review of the details of your daughters account, the following transpired:Patient was provided a Large Ambulite Velpeau Immobilizer on 06/09/15 due to her injury.Claim was submitted to your insurance company on your behalf and Breg received an explanation of benefits showing that out of the $200.00 that was billed, your insurance company's allowable was $70.20 which went towards your deductible for 2015.  Patient was billed for his deductible.Our proposed resolution is to credit the patients account as we believe that after researching the patients account we agree that a 12 year old wouldn't wear a size large in this particular product. I have included a statement of account showing the adjustment that has been done.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 3600Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on. Debbie [redacted]Manager, Quality Assurance Auditor & Trainer Breg, Inc.[redacted] [redacted] [redacted] [redacted]cc: patient accountBreg, Inc. | [redacted] [redacted] [redacted]

Please note that a copy of the response to the customer was emailed today to a Revdex.com representative  under separate cover.  Please let us know if further information is required to resolve this complaint satisfactorily.

September 22nd, 2015
Revdex.com of San Diego
4747...

Viewridge Ave Ste 200
San Diego, CA 92123
Phone: (858) 496-2131
Fax: (858) 496-2141
Web: www.sandiego.Revdex.com.org
Re: Revdex.com Complaint ID# [redacted]
Dear Mr. [redacted]:
We regret that you had an unfavorable experience with Breg. In an effort to gather additional information, we will be looking into the details of your mother’s account.
At Breg, we are committed to providing our customers with high quality service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
We appreciate your patience and thank you for allowing us the opportunity to address your concerns. We will be in contact with you shortly after we review the information that you have noted in your correspondence through the Revdex.com.

Sincerely,
[redacted]
Manager, Quality Assurance Auditor & Trainer
Breg, Inc.
2885 Loker Ave. East
Carlsbad, CA 92010
P: 760-[redacted]
C: 760-[redacted]
F: 760-[redacted]
d[redacted]@breg.com

Dear Ms. [redacted]:The purpose of this letter is to acknowledge that we have received your inquiry and we will get back to you within 14 days with our resolution.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle...

bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.Manager, Quality Assurance Auditor & Trainer Breg, Inc.

We have received your response in regards to the letter that was sent to you on May 10", 2016.We would like to explain to you your concerns and suggest that you call your insurance customer service department to understand your benefits completely.1) Prices that are posted on line are for those individuals that are not measured and fit by a professional healthcareprovider and does not incur the cost of associated with packaging, shipping and administration fees.2) We bill all insurances a list price that is associated with a Healthcare Common Procedure Code (HCPC) that is assigned by [redacted]/Insurance companies ensuring all billing done through Breg is per our contracts with each insurance carrier.3) Breg is obligated to bill your insurance our list price and your insurance determines the amount of reimbursement that is paid to all providers, not just Breg who dispenses this HCPC code that is associated with the brace you were given.We apologize that you are unhappy with our decision, however we are billing and following our contractual obligations and the amount that is owed is your deductible that is written in your insurance plan you have chosen.Please feel free to contact us to make your payment or set up payment arrangements.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.Manager, Quálity Assurance Auditor & Trainer Breg, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter I received from BREG dated August 10, 2015 does not convey any resolution only that they would be looking into my account.  They have had over 48 hours to respond with a decision.  Therefore, I am requesting that you follow through with my complaint and hope they will come up with a suitable solution. Thanks for your time and efforts.
Regards,
[redacted]

August 10, 2015
Revdex.com of San Diego
4747 Viewridge Ave Suite 200
San Diego, CA 92123
Phone: (858) 496-2131
Fax: (858) 496-2141
Web: www.sandiego.Revdex.com.org
Re: Revdex.com Complaint ID# [redacted]
Dear Mrs. [redacted],
We regret that you had an unfavorable experience with Breg. In an effort...

to gather additional information, we will be looking into the details of your account.
At Breg, we are committed to providing our customers with high quality service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
We appreciate your patience and thank you for allowing us the opportunity to address your concerns. We will be in contact with you shortly after we review the information that you have noted in your correspondence through the Revdex.com.
Thank you,
[redacted]
QA & Training Manager
Breg, Inc.
[redacted] Breg.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off I am not the Father I am the husband. Second this letter does not address the reason they see fit to charge the end customer more money for a product that they have been paid for by insurance already. This would be called balance billing and should not be allowed and is illegal in most cases.  And to say it was professionally fit is part of this price?? Tell me who this person was and when this happen. That makes no sense. I do not agree with the practice of this company on many levels including morally ! I expect a written apology, and a refund of our money at the least. ]
Regards,
[redacted]

April 27, 2015
Revdex.com of San Diego
4747 Viewridge Ave Suite 200
San Diego, CA 92123
Phone: 858-496-2131
Fax: 858-496-2141
Web: www.sandiego.Revdex.com.org
Reference Revdex.com ID: [redacted]:
Please accept this letter in response to the above referenced consumer...

complaint that was submitted to the Revdex.com on April 13, 2015 and received by Breg, Inc. on April 16, 2015. By way of background, Breg, Inc. is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care. We have reviewed the specific information noted in your correspondence well as the desired settlement and would like to take this opportunity to address those concerns.
As requested, we have conducted a thorough review of orders submitted to our company and verified that there are no orders on file associated with the physician name “[redacted]” or associated with NPI license #[redacted]5. Our records do not reflect any of this information being linked to [redacted] in [redacted], either prior to or during the date span of January 5th, 2015 to March 17th, 2015. Additionally, we have verified that we do not have record of any credit card information for “[redacted]” associated with the account for [redacted] and that this individual is not listed as someone authorized to make inquiries or purchases on this clinic account.
Given the information provided to us in your correspondence letter, we hope that this information is useful and that it addresses your concerns. If you have additional questions specifically related to [redacted], we suggest that you contact the clinic directly to address your concerns.
Sincerely,
[redacted]
Manager Healthcare Compliance

CC: [redacted]

Thank you for providing the necessary information in order to research your grandson's account.Per the information that was provided it does show that we were provided the name and policy number under your name for [redacted] insurance as the primary insurance to bill where he was seen at the facility...

for the arm sling that was dispensed. Per the guidance we were given we billed appropriately.Your complaint stated the date of service was in 2014, however I show that he received the arm sling on 6/23/15 and signed for it on this date. Upon review and checking for an open claim with [redacted], Breg was notified that there wasn't an open case with [redacted] at the specified time frame, therefore we billed you due to the primary insurance being classified as a motor Vehicle accident.it is the responsibility of your grandson to speak directly to Beneck & Rainey to settle this dispute,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
Please provide the documentation that was referenced in the communication. This is the documentation I have requested from the beginning and have not received.
Regards,
[redacted]

Dear Ms. [redacted].The purpose of this letter is to inform you of our research and proposed resolution to the complaint filed under Breg Reference # [redacted]. Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing...

and other orthopedic products) that advance orthopedic patient care.Upon review of the complaint we have identified the following:1) Biomet was the original biller on the patients claim. 2) Breg bought the bracing department from Biomet in 2013 3) Accounts were placed erroneously with a collection agency 4) [redacted] has been contacted by Breg to cease all collections that has Breg's name associated with the claims.Our resolution is we have called and spoken to [redacted] and have asked them to cease all letters, calls, etc., immediately for any patients that is indirectly attached to Breg.We sincerely apologize for the inconvenience this has caused and we ask that if you are contacted again by [redacted] that you contact us immediately as this is not the practice that Breg participates in.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients wit customer service that Breg prides itself on...

Dear Mr. [redacted]:The purpose of this letter is to inform you of our research of your daughters account.Upon review we have found the following:1) Your wife [redacted] did sign for receipt of the arm brace that your daughter received. I have enclosed thisdocument for your review.2) We also show that there was an invoice sent to you on 1/19/16 after your insurance processed our claim.3) We do show that you called our phone center on 1/28/16 and wouldn't provide any information to our teammember so they could help you.4) There has been four additional letters sent to you on 2/18/16, 3/8/16, 3/24/16 & 4/12/16.5) On 4/19/16 we show that your wife called in and inquired about the bill. Our team member stated that the claim was put towards your deductible in the amount of $95.00. Our team member also informed your wife that he would call your insurance company and see what we could do about Breg being an Out of Network Provider for your insurance. .6) On 4/20/16 a voicemail was left for you and your wife that we could reduce your bill to $76.00.At this time we cannot write off your daughter's bill, as we are responsible for billing our patients per the Explanation of Benefits. We have reduced the amount due by $19,00 but because we are out of network with your insurance company we are will to reduce the balance due to $50.00 if the balance is paid in full by the end of next week. Please call our Customer Care Department today to pay this claim in full.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.Manager, Qysality Assurance Auditor & Trainer Breg, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[I accept the acknowledgement but as there is no solution I cannot accept a solution.]
Regards,
[redacted]

To Whom It May Concern, I have been in contact with the father through email as I needed his daughters name and date of birth so I could investigate this inquiry.  I should have a resolution letter today. Thank you,[redacted]

Dear Ms. [redacted]:The purpose of this letter is to inform you of our research and proposed resolution to the complaint filed with the Revdex.com of San Diego under Breg Reference # [redacted]. Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee,...

shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.Upon review of the details on this account, the following transpired:1) Patient was provided the brace on 12/12/14 2) No insurance information was provided, please see documents attached. 3) Billed patient per our patient pay fee schedule 4) Invoice sent to patient on 12/23/14 5) On 1/12/15 we were notified the patients address was considered a "bad address" 6) Patient was put in the phone collections queue to obtain correct billing address 7) Patient was called repeatedly from January through April 2015, no response 8) New address was found, patient mailed new statements 9) Patient's family member called in on 3/24/2016 and was explained to her that we have had no correspondence from the patient or patient's family during the year that we have been trying to collect on this debt. We have asked the patient to call the collection agency and negotiate an amount with them. 10) Patient's family member upset, stated she would file with a complaint with the Revdex.com and hung up the call.Our proposed resolution is to offer a discount to the patient of 30% and request that payment is made in full in order to honor this discount. Patient's new responsibility is $105.00At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.