Breg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and so far they have simply asked for my daughter's name and date of birth. I have provided this to them. The resolution is yet to come
Regards,
[redacted]

Dear Mr. [redacted]:We have received your response in regards to our previous letter. Per our request in order to investigate your payment to the [redacted] we have requested proof of your payment as we are the billing provider and the clinic does not charge patients credit cards when Breg is the billing provider.a. Please provide a copy of your credit card charge receipt so I am able to investigate your payment because at the timeof your visit, the facility didn't charge your account as they are not the billing entity.b. If proof of payment is not provided then we will need to pursue with collecting and charging your credit card that wasprovided to us at the time of service.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Before I consider this matter resolved, I would like an explicit confirmation that I will be receiving a physical bill to pay and for my records (not the account history attached to your response) from Breg, inc. and an explanation as to why Breg can supply some equipment at below the median market price (the crutches) but then ofor different equipment charges nearly 4 times more than any other company I could find for the exact same equipment (the air walker boot).
Regards,
[redacted]

Dear Ms. [redacted]:Per our previous letter to you we investigated your inquiry and found that [redacted] Urgent Care sent your demographic information instead of a patient that was treated with the product that you have stated you didn't receive. We thank you for bringing this to our attention and we have notified the urgent care of their mistake. I would like to apologize for any inconvenience this situation may have caused.We have issued a credit to your account and you should no longer received any further invoices from our company.We at Breg, Inc. are committed to 360° Customer Experience. We are constantly improving all aspects of our service to our patients and the community we serve and appreciate your letter. We hope that in the future, should you need Breg's products, we would like the opportunity to service your needs. If I may be of further service, please feel free to call me at [redacted]

Dear Mr. [redacted]:The purpose of this letter is to inform you of our research based on your concern you have filed with the Revdex.com regarding your account.Upon review we have found the following:1) You were dispensed a Vista Collar Brace that was prescribed by your doctor at [redacted]...

[redacted] Products. Your doctoror attending staff member ensures that you are fit with the correct brace for the injury that you were treated for.2) You choose to be a self-pay rather than us billing your insurance as no insurance was given to our account during your visit.3) At the time of your visit you did provide your credit card information to the facility. This facility contracts with Breg to do all oftheir billing. (See following documents that were sent to us for Billing)a. The comment made in your complaint about Breg “intentionally and willfully violating federal laws in regards to consumer reporting and billing by creating false collection accounts to individuals whom are not their customers”.i. Because Breg is the billing entity for this facility where you were seen at, the facility does not billing for durablemedical equipment, they contract this billing service out to Breg, therefore your comment is incorrect.b. Please provide a copy of your credit card charge receipt so I am able to investigate your payment because at the timeof your visit, the facility didn’t charge your account as they are not the billing entity.c. Breg order entry team did fail to charge your account when your order came in, therefore unless you can provide usproof of payment, your balance of $50.00 is still due to Breg as the billing entity.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted]:The purpose of this letter is to acknowledge and confirm receipt of the complaint you have filed with the Revdex.com regarding your account.Upon review of your account we have found the following:1) We have a signed receipt from you that you received the product.2) With...

this signed receipt you also acknowledged that we would bill your insurance company and you would be responsible for any financial obligation that your insurance company doesn't pay. I have attached the signed proof of delivery for your review.3) We billed your insurance per the attached document for the brace that you signed for. Your insurance put the allowable of $113.42 to your out of network deductible. However because Breg is not contracted with your insurance company we have reduced your balance to our in-network price of $67,07. Please call our customer care department to set up payment at [redacted].Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Thank you for reaching out to us in regards to your wifes account. I understand that you were concerned with the pricing of our products and What was billed to your insurance.Per the insurance billing guidelines, in order to determine our billing allowable (what we expect to be paid) each product...

has to go through a process with Medicare. Medicare assigns a HCPC (Healthcare Common Procedure Coding) billing code after the sample of the product, documentation and other requirements are sent in. Then, based on the code assigned by Medicare, Medicare and all other insurances set a "Fee Schedule" (a list or table that identifies per code the amount the provider will be paid). All providers are allowed to bill out at a "list rate" however with the understanding that the provider will only be paid per the fee schedule that is agreed upon between the provider and the insurance Company.Thank you for allowing us to explain our billing practices to you. Your explanation of benefits which is sent to patients from your insurance Company and the provider Outlines what We are required to bill the patient per the insurance plan that you choose. Deductibles must be met before any insurance Company will pay for services.At Breg, We are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From Our diverse line of premium medical devices to Our exceptional staff, We strive to exceed your expectations.Please remember that you are always Welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.