Bricasti Design LTD

Complaint: [redacted]
I am rejecting this response because:  I already provided all the details in the original complaint and to megan . who was already escalated to supervisor. who already promised to call. but still hasnt called me back.  fb has the information in regards to the complaintPERHAPS YOU COULD GIVE ME A PHONE CALL?!!?! PHONE ME. IM DONE DOING ALL THE LEGWORK HERE WHILE YOU TRY TO ACT LIKE YOUR BEING HELPFUL ONLY SERVING YOURSELF
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

I have been unable to get my issue resolved since for my particular dilemma I need either an email/live chat or phone number to contact facebook customer support.My problem is the following:My account seems to have been hacked so I have to prove my identity.
 
Around the same time this happened, I cancelled my cellphone and have a home phone setup with a new number.
 
I have over 2000 friends and use my account to raise awareness on certain issues.
 
I do not really know any of my facebook friends personally and even if I did it would only be a small number of them.
 
The only options available to me are to identify a few random friends names with the photo they provide or have a text sent to my phone.
 
I can't do either and have stuff from my account that I would like to retrieve.
 
Is there anything else that I can do?

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community...

Standards: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they actually help me solve this, I have a lot of photos and information I can't lose like that, and I want an actual reply, I'm also risking my personal information sending them my personal documentation which I think it's more than enough so far.
 
The instances they provide to solve these problems don't seem to work, I never got the chance to be in touch with an actual agent.
 
Thank you.
Sincerely, [redacted]

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi,
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
[redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]
I am rejecting this response because fb is not doing anything is already more than 1 and half months passed but You do not want to investigate the case , You can see clearly here in screenshot that he can remove us any time from our admin status [redacted] but he is hacker as I told you in last reports with all proofs Please remove him fast
Sincerely,
[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Your account will be permanently deleted. For security reasons, we can't provide any internal information about access to accounts. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint:[redacted]I am rejecting this response because:
they gave me the same canned response ive gotten from emailing them.  Their help center has no live support. I'm not really sure how visiting it for the 100th time is going to help. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I have submitted this issue directly to facebook 7 times through every avenue I have found available.  Each submission has been met with a thank you with absolutely no corrective guidance.  I have tried so many times that now my attempts are being rejected as being submitted "Too Quickly".  I have researched the help communities & found others with similar problems but no resolution. I have posted to the help communities with no success.  I have deactivated and reactivated the account with no success.  I have tried to set up a new primary email address many, many times with 3 valid email addresses but never get a confirming email with a confirm code.  This is clearly a facebook problem.
Sincerely,[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused. Best,[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out. This issue looks like it might be related to intellectual property. If you feel that content on Facebook violates your intellectual property rights or other legal rights, you may submit a report by visiting the following link: [redacted] In order to look into the matter, the IP team needs to receive an appeal from the entity that owns rights to the content in question, or from an authorized representative of it through the form referenced above. Please ensure to include the report number if filing an appeal.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: This is the same support inbox where I am getting no help!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have magically gotten back access to my Facebook account. No required security codes or any other hurdles to jump over. So why you locked me out in the first place has never been explained. 
It was absolutely despicable for you to lock me out without any recourse except to file a Revdex.com complaint. Your entire approach to customer service, frankly, stinks. I know of no other business that would get away with being so inaccessible to its customers, not providing access for resolution of problems. 
The only resolution I will be happy with at this point is a formal explanation of why you locked me out of my account, why you provided no relevant customer service email or hotline access, and what you plan to do about better treatment of your customers. So, basically, I will always be unhappy with Facebook.
Sincerely,[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
 
Facebook requested that I upload my ID.  I have done so many times.  My account is enabled again after a few days wait and then after a few hours they disable it again.  I really need to talk to a Facebook technician who has the expertise and ability to solve this problem.
Sincerely,[redacted]

I am rejecting this response because: Hello[redacted] thank you for your message I am rejecting the business response for the following reasons.
Facebook is trying to avoid responding to my complaint so are in violation of their commitment to make a good faith effort to resolve any consumer complaints.
They are refusing to act and asking me to go to an area of theirs that routinely ignores complaints and abuse reports. They have received approx 400 complaints from different people about this guy [redacted] as he impersonates a[redacted] and a man in [redacted] [redacted] and[redacted]  He is[redacted] who is impersonating them.
Many of my reports, feedback and complaints have just been ignored despite several of their support team stating they will help but when asked to help they just ignore any requests.
Facebook are in violation of their OWN rules regarding multiple accounts and impersonation as well as allowing him to stalk, defame and harass others all in gross violation of their "community standards"  Facebook are lying when they claim to remove such people as they are allowing him to hold multiple accounts.
I am sure that Facebook have technicians who are capable of checking his IP to prove that he is posting from [redacted].  Facebook's refusal to act in good faith is concerting as they are in breach of not only their own rules but their agreement with Revdex.com. 
I would like to lodge an official complaint against Facebook not only for failing to make any good faith effort to assist but for severe violations of their Revdex.com accreditation agreement with you.
"Adhere to established standards of advertising and selling" They are in breach as they lie to customers in many ways.
"Abide by all written agreements and verbal representations" Several times their a support staff said they would help but them would not answer.
"Address marketplace disputes quickly, professionally, and in good faith" I have been reporting these violations for a few years now and still they allow massive violations of their rules.
"Approach all business dealings, marketplace transactions and commitments with integrity." Lying and avoiding the assistance requested is not in compliance with this rule.
Revdex.com Accreditation
 
A Revdex.com Accredited Business since 09/01/2010
Revdex.com has determined that Facebook meets Revdex.com accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.  It is clear that Facebook are NOT making a good faith effort to fix these violations of their own rules. I wish to officially lodge a complaint and respectfully request that Facebook either comply with your accreditation rules or be removed from accreditation. Thank you.

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,
[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,**The Facebook Team