Bricasti Design LTD

Hi,Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: actually I did send an email to facebook support they did resolved the issue, but I've to reject this response in order to get help for another issue. 
I saw an email a couple days ago saying "Someone may have accessed your account". So I had to verify my account. But the ban is still "indefinitely" (restricted from creating apps indefinitely) on, All apps disappeared, can't access apps dashboard, can't create new ones. when I go to apps dashboard then it asks me to verify my account but the account is already phone verified.
I suppose my frustration is in the mystery of the whole thing. No idea what happened, no idea why it happened, and no idea how to fix, or how long it will take to fix. If ever. That's what "indefinitely" means, and as far as I know, I did nothing wrong. Again, because there are no details.
When I appealed for one of my app then, they said "Your app was mistakenly disabled by our automated systems, but we’ve restored it." but what about my account, how to fix that. Still  can't create new apps 2 apps still missing..
I strongly believe it's a bug.
My Profile: [redacted]
Case [redacted]
Please fix this thanks. :)
Sincerely,[redacted]

Hi [redacted] We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue:...

[redacted]
Thanks, 
The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that [redacted]represents my business: [redacted]
 Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I am sorry, but I have already tried this. The code doesn't send, and I have not received it multiple times after I click on "did not receive code."
It would be nice if someone would fix it, or send one to me manually. Thank you.
Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Other:- I think someone was trying to scam me or a friend: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:I Have Already Submitted My ID Twice , This issue has still not been resolved and my Facebook Is still locked .Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I can't log in and find my account...

username or direct URL, but here is my Account ID: [redacted]. This issue needs to be resolved and I need to receive some for of customer credit for what I have had to go through, twice now ($100 ad credit preferred. Also, I need reassurance that this wont happen again. I love the platform when it works, but when I get this many bugs and you disable my account and make it near to impossible to contact support, idk any other way to contact your support team. And in reality, no ad campaign purchaser/customer should have to go through this to get account assistance. It's not fair and it is misleading. Facebook has a top notch company reputation, but that reputation needs to be lived up to and demonstrated, not just talked about.
I will accept your response once you have resolved these issues with my account and with the system.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The links provided do not address the issue . I would like to know why within 1 week my account was locked and identification required for me to unlock when I have made no changes to my account and use my legal name ? It is concerning that I would have to send my identification to you with no real explanation or no resolution . No other social network does this. Defaulting to irrelevant links is not a satisfactory response .
Sincerely,
[redacted]

Hi,
 
Unfortunately, there doesn't seem to be an account linked to the email [redacted] Please check the email associated with the account you're referring to.
 
Thanks, 
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: I will review and determine if I have access. Sincerely,[redacted]

Hi,Thanks for writing in. Unfortunately we could not locate the account using the information provided. Could you provide the URL or email address you use to log into the account?Thanks,[redacted]The Facebook Team

Complaint: [redacted]
Official Page:  [redacted]
 
Unofficial Page:  [redacted]
Thank You,[redacted]

Complaint: [redacted]I am rejecting this response because:  I had already used the Facebook Help Center (to which Facebook provided a link in its response) before submitting the complaint and not found it to be helpful in resolving the issue.  There is plenty of useful information there on options for verifying one's identity if the user is given the opportunity to do so after clicking on "Continue" when the message stating that the account has been temporarily locked appears on the screen.  However, I did not see any useful information about what to do if one gets a response stating "Identity Not Confirmed.  We currently can't verify your identity.  Please try again later." upon clicking on "Continue" and this happens repeatedly day after day.  There seems to be no customer service phone number to call.  I will appreciate it if someone responds to this inquiry and at least helps me to report the issue to a person at Facebook who can help resolve it.Sincerely,[redacted]

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. As previously mentioned, we have determined that your content was correctly removed. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] There is also no profile that is connected to [redacted]. Can you provide more details on the account you believe was associated with that email.  Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:  i have tried the help center and it wont help me unlock my account
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

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