Bricasti Design LTD

Complaint: [redacted]I am rejecting this response because it does not resolve my legitimate complaint with facebook. As a paying customer I deserve better service and am unable to resolve this issue to date after months of trying. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: my matter was not fixed, nor was a feasible option given.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I want a back up of my account that you deleted. I will not accept the response because yes you are able to give a back up of it. You deleted my account of 15 years and it has all the memories on it of all my kids, my family etc. All because you think you know something you don't! Please send me a back up copy! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because I am required to either reject or accept the...

response in order to reply via message. Therefore, because my issue is not resolved, I am rejecting the response in order to obtain more assistance.I do not have a URL to provide to you, because each time I attempt to login using my email and password, I receive an error stating the following (attached screen shot of error, as well):
Account Disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.This is the URL from the error message:[redacted]Because I have absolutely no access to my account, I do not know the URL to my account. However, I am happy to provide you with my name, email, etc. You should be able to locate my account with this information, as I am currently flagged in your system. Name: [redacted]Email: [redacted]Address: [redacted]Phone: [redacte...⇄ have sent in photos of my driver's license. I have sent in photos of my face. I have sent in copies of a bank statement. All of this should be on record, as I have submitted an appeal through your website on numerous occassions. Please let me know when I should have access back to my account. This has been going on for nearly 4 weeks and it is ridiculous.Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,
[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?[redacted]The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you are trying to access?Thanks,
[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:I don't have access to my old mobile cellphone number. I filled an ID verification with facebook and never got a response. I want full access to my account now.
Sincerely,[redacted]

Hi[redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
I have submitted my Driver License, passport, military ID and have yet to receive a response.  This has been done on several different occasions.  My case number with FB is [redacted] I have all my important pictures on my FB acct.  With my husband being in the service all of our travel pictures are stored there.  I am not sure why my account was tagged but I need my account reactivated.  As of today because of the length of time this has taken, my account is now deactivated.  This has been ongoing for 3 months.  
The same response FB has sent back here is the same email response I receive from them everytime I submit my photo identification.  Those case numbers listed above have all my identifications attached to them.  Please help me get my account unlocked.Sincerely,[redacted]

Hi [redacted]
Due to our large volume of incoming advertising requests, we do all of our correspondence through email.
We apologize for any inconvenience this may cause. Please email me here with any questions you may have. I'd be happy to answer them for you.
Thanks,
The Facebook Team

Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. 
Thanks,
The Facebook Team

Complaint: [redacted]I am rejecting this response because: Following the Facebook dialog boxes presented to us a week or so back made the situation worse.  The problem we are working to solve has spanned a number of years.  If support log requests are still in your records you can see that we have been trying to create a clean brand presence for the [redacted] International Film Festival over those years.
Click on the following link and you will see that "[redacted] Fest" and "[redacted]" have been co-mingled and that [redacted] name is displayed.  Not the desired soludtion.  [redacted] is VP of the festival and has his own personal Facebook presence.
We eager to have a Facebook page that looks like, and is managed in the manner of other film festivals.  We do have a page for the [redacted] International Film Festival.  Can we get rid of "[redacted]"/"[redacted]" while preserving "[redacted] International Film Festival?"
Sincerely,
[redacted]

Complaint:[redacted]I am rejecting this response because:
I made an attempt to resolve this with you and you blocked me from contacting you. You can resolve this matter by accepting my resolution. Exposing a minor to sexually explicit images is a felony charge in all 50 states. Do we need to escalate this further?Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I'm afraid that the Facebook response appears to be a form letter responce because in no way does it address the simple issue I would like resolved.Again — In accordance with Facebook guidelines I converted by personal profile to a business page so I can promote my commercial activity. I tried to change my Business Page name from my personal name,[redacted], to my registered business name — [redacted]This was denied without explanation.I have filed four appeals. All open, no responce. I have consulted every Help Document. I have asked the "community" twice for insight or assistance. No responce.SIMPLY — I would like Facebook to approve my page name change to my LEGALLY REGISTERED NAME:  [redacted]I am attaching the confirmation of my legal registration of this name. I await a timely reply.Thank you very much —
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Hi [redacted],Thanks for your response. We’re sorry to hear that you’re still having trouble logging into Facebook. To make sure that we can get you the help you need, please follow the link below:[redacted]Please keep in mind that we won't be able to respond to any...

additional questions here.Thanks,**The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page:[redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,**The Facebook Team