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Bridgecrest Reviews (362)

On January 29, 2016, our customer made a payment of $600.00. At that time, the account was delinquent for $707.78 at 54 days past due with an upcoming regularly scheduled payment due on January 30, 2016.   On April 6, 2016, our customer made a payment of $400.00. At that time, the account was delinquent for $1,134.38 at 81 days past due with an upcoming regularly scheduled payment due on April 9, 2016.   We were unable to locate any transactions in the amount of $390.00.   Our customer’s account is currently reflecting 46 days past due for the amount of $1,528.48. This amount includes the amount past due ($821.68), insufficient funds fees ($60), late fees ($10), and the remaining balance of the down payment ($636.80). Our customer’s account is showing as such because when we applied the sales tax refund, it reversed and reapplied all payments. We understood this is a technical issue with our program. However, once our customer satisfies the remaining down payment balance, the program will correct itself and apply these payments towards the past due balance.   We are currently attempting to reach our customer and will continue our efforts until we do so.

December 12, 2016   Revdex.com [redacted]    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 1,...

2016, our customer entered into a Simple Interest Retail Installment Contract with Bridgecrest when she purchased a 2014 Hyundai Accent. Attached you will find a copy of the Retail Installment Contract for your review. The Retail Installment Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. When purchasing a vehicle, Bridgecrest provides our customers with the option to purchase a Creditor Placed Insurance policy (CPI). This policy is available to any customer who has not already obtained any insurance coverage for their vehicle. The CPI policy is a single-interest coverage policy for Bridgecrest and does not directly protect our customer’s interest in the same way that a liability insurance does. At the time of sale, our customer purchased a CPI policy. Attached you will find a copy of the CPI Addendum for your review. Bridgecrest offers a variety of different payment options to our customers including Automated Clearing House (ACH). ACH payments are electronic funds transferred from one bank account to another. An ACH debit requires the payee to provide a routing number and bank account number to complete their payment through the recipients online pay service. As the transaction is administered by a third party, performed online or by mobile application, Bridgecrest direct services are not used to assist with this process. Our customer had recurring ACH payments for both her Bridgecrest loan and her CPI Policy. (Full response provided to the Revdex.com)

[redacted]  [redacted]
Review the call. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I was contacted by Danielle last week and told that this would be resolved this week because the title had in fact been issued.  However I received a call from Danielle yesterday 4/27/17 and she told me that she had mailed the check for the $300.00 but the title to my vehicle was not included because when they received it from the tird party vendor it had again been issued in the previous lessees name.  She did apologize and said that they had requested the title be issued in Drivetime's name and that once she receives it she will have the appropriate person sign the back and mail it to me.  This should be done by next week. Now I have to wait again and then also go through the expense and trouble of having to go to the DMV to get the title issued in my own name which will further delay the process.  This is ridiculous and though she apologized and assured me she would handle it I am very frustrated.  Since I have not received the title in my own hands yet I can't close this matter out and indicate that it has been resolved.  However, once I receive the title to the vehicle I will contact you as well as Drivetime & Bridgecrest and let everyone know the matter has been resolved

Please see the attached PDF for the full response.On September 28, 2016, we contacted our customer to address her concerns. We inquired about the $600.00 repair expense in her complaint, and encouraged her to provide us with receipts for review, and the option for possible reimbursement. She stated...

that the expenses she referenced were for non-covered repairs that Bridgecrest had previously assisted with. In addition to the non-covered repairs, she also stated that the expense total included her rental and tow. As the repairs were approved by Bridgecrest, and the rental and tow were approved by Aeverex per the Vehicle Service Contract; our customer did not have additional expenses that required review. Our customers have the option to choose to have their periodic payments automatically withdrawn from their accounts with their financial institution. Should our customer’s change financial institutions or wish to cancel their automatic withdrawal, Bridgecrest requires notification 48 hours in advance due to the possibility that the automatic withdrawal may still attempt to procure a payment. As our customer had changed financial institutions and failed to manually update or notify Bridgecrest within 48 hours, the automatic withdrawal attempted to procure her next scheduled periodic payment. This subsequently generated a non-sufficient funds classification toward her Bridgecrest payment ledger and a $15.00 fee. Due to the circumstances, we advised that we would credit our customer’s payment’s $15.00. Our customer agreed, and we ended correspondence on amicable terms. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, Bridgecrest has applied a credit of $25.00 toward our customer’s principal balance.  Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,  Brodie H. Customer Relations Department

(Please see attached PDF for full response)
We have reviewed our files and found that our customer’s purchase, finance of the vehicle, and the administration of his loan has been handled in accordance with our standards, procedures, and all applicable laws. Although not liable for the accident or resulting damages, we have made the following offer to our customer:
·         Delete trade line from all three major credit bureaus.
·         Waive the deficiency balance, $3,232.70.
·         Customer agrees to remit payment to DriveTime via certified funds in the amount of $3,232.69.
The Full Settlement and Release of Claims has been sent via email to our customer. Should he change his mind and wish to accept the offer, we invite him to reach out to our Customer Relations department at (800) 965-8043, so that we may continue to work towards an amicable resolution. Once a resolution has been completed, should our customer desire to do further business with us, we invite him to do so at his convenience.
 
We sincerely apologize for any frustration or inconvenience this matter may have caused. We encourage our customer to also work with the at-fault insurance company regarding any fees caused by the accident.
 
Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted]
 
Thank you,
 
Jessica H.
Customer Relations

December 21, 2016   Revdex.com [redacted]
[redacted] 
  Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 13,...

2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Chevrolet Cruze. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Additionally, our customer purchased a 5 year/50,000 mile Vehicle Service Contract serviced by Aeverex. The cost of the Vehicle Service Contract was $2,895.00. Attached you will find a copy of the Retail Installment Contract and Vehicle Service Contract for your review. On April 15, 2015, our customer spoke with Aeverex to inform them that the check engine light was on and the vehicle was shaking. Aeverex referred our customer to an in-network repair facility for a vehicle diagnosis and for a claim to be filed. On April 20, 2015, the in-network repair facility spoke with Aeverex to file a claim. The repair facility suggested a valve cover gasket replacement. The valve cover gasket is a non-covered component under the terms of the Vehicle Service Contract therefore; Aeverex denied the repair. On this same day, our customer spoke with Bridgecrest to inform us of needed repairs and requested assistance. Bridgecrest informed our customer that we would review the estimate to see if there were any possible exceptions that could be made. On April 21, 2015, Bridgecrest made an exception and provided approval for our customer’s repairs for the valve cover gasket totaling $152.03. Our customer was responsible for the deductible of $100.00, per her Vehicle Service Contract. (Full Response provided to the Revdex.com)

I spoke with Brodie H[redacted] with DriveTime customer relations on July 21 and I expressed my frustrations with how I never received a call from regarding that my documentation was received and I was the one calling to make sure they documentation was received by Fax, or via email to Angela Grim and Barbara L**. I also expressed to him that it was difficult to get a supervisor on the phone after asking for one each time I called.
 
Mr. H[redacted] apologized for the miscommunication with Brigdecrest reps and he was able to assist me with my loan modification.  He also contacted me to let me know he received my documentation. I appreciate his assistance.
With that said, Bridgecrest as a company still n**d to work on their customer service and communication skills, especially with dealing documentation. Hopefully, I will never have to speak to another rep nor will I ever do business with Bridgecrest after my loan is paid.

Later that day, we spoke to our customer and attempted to address her concerns. We discussed the above information and explained that we had made efforts to assist her with curing the account delinquency prior to recovery, but the account had fallen too far past due. We encouraged her to work with...

our Redemptions department for further assistance with reinstating her loan. Due to the sizable past due status of our customer’s loan and the recovery of the vehicle, our customer will need to make a minimum payment of $1,439 to secure the release of the vehicle back into her possession and to ensure the loan is successful upon reinstatement. The sale of the vehicle is currently on hold, pending our customer’s decision to accept our offer and make the aforementioned minimum payment to reinstate the loan. Our offer is valid until August 27, 2017, after which the vehicle will be sold and any proceeds will be applied to the remaining deficiency balance on the loan.

August 30, 2016   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014-4585 Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our...

customer’s concerns.   On December July 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Chevrolet Malibu. The contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached you will find the Simple Interest Retail Installment Contract, for your reference.   Bridgecrest offers several payment options for our customers’ convenience, including no and low cost options. For example, customer can sign up for recurring ACH (“AutoPay”) at no cost. Our customers are also able to make a payment over the phone, online, or via text with Western Union (“Speedpay”). Both options are processed by a third party vendor who charges a $3.95 convenience fee, as of April 2016, for every payment made. Our customers’ also have the option to make an in-person payment to Bridgecrest via a third party vendor who charges a convenience fee of $1.50-$2.00, depending on the location of the facility they visit (i.e., WalMart). At time of sale, our customer agreed to make 151 bi-weekly payments of $227.46 and one (1) final payment of $224.88 beginning August 1, 2015. Attached is a copy of the payment schedule that was provided to our customer as time of sale. On January 25, 2016, our customer opted to make a payment to Bridgecrest, via one of our third party vendors, in the amount of $455.00, plus a $4.50 convenience fee assessed by our vendor. On January 28, 2016, a payment of $455.00 posted on our customer’s account. On May 18, 2016, Bridgecrest received notice that our customer’s payment, posted onJanuary 28, 2016, had reversed. The payment was removed from our customer’s accountand the funds were returned to our third party vendor.Bridgecrest made multiple, unsuccessful, attempts to contact our customer and advise herof the status of the account.On May 31, 2016, our customer contacted Bridgecrest and was advised her of the statusaccount and encouraged her to submit bank statements for review. Our customerunderstood.Unfortunately, the requested documentation was not obtained and Bridgecrest resumedattempts to cure the account delinquency.On June 27, 2016, our customer contacted Bridgecrest and stated she had spoken to herthird party financial institution and no funds were credited back to her account for thereversed payment posted on January 28, 2016. Again, Bridgecrest encouraged her to submitdocumentation confirming that the payment had been drafted for further review.On July 5, 2016, Bridgecrest contacted our customer and advised her that we received thedocumentation for the reversed payment in question and would have the payment reappliedto the account. In addition, we provided our customer with four (4) paymentdeferments to assist in bringing the account current.After further review of the account, it appears the payment in question was not reappliedto our customers account. We apologize for any confusion or inconvenience this mattermay have caused.On August 25, 2016, Bridgecrest contacted our customer to advise her that another requestwill be submitted to have a payment of $455.00 credited towards her account and backdatedto post for January 28, 2016. Our customer requested to be contacted once the paymentwas applied and was satisfied with the resolution provided.On August 29, 2016, Bridgecrest contacted our customer and advised her that a credit for$455.00 had posted towards her payments.Bridgecrest thanks the Revdex.com for their ongoing support. Should youhave any questions or concerns, please contact us at [redacted]. Formerly DT Credit Compa

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you for getting involved and for quick attention. They talked like situation is resolved,I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until June 1st payment is taken out automatically like it was supposed to be, for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please see the attached PDF for the full response.
 
On October 17, 2016, we contacted our customer to address the concerns in her complaint. Although our customer is outside of the 60 days, we advised that given we...

had not previously applied her payment as requested we would make an exception and provide her the option to utilize our Interest Rate Buy Down Program. Should she wish to take advantage of our offer, she would be required to make a $600.00 payment. Upon receiving her payment, we will reallocate her initial $600.00 towards the Interest Rate Buy Down Program subsequently lowering her interest rate and payments. As previously stated, since the initial payment was not allocated to the program, if we reallocate it as of that time this will  cause our customer’s loan to fall into a default status for that period of time. Bridgecrest strives to ensure our customers’ success with their loan. Intentionally causing hardships to our customers is not in accordance with our policy, procedures, and applicable laws. Our customer stated she would be unable to accept our offer, and we ended correspondence.
 
On October 18, 2016, Bridgecrest re-sent a check in the amount of $75.00 to our customer’s address on file.
 
We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, Bridgecrest has applied a $25.00 credit toward our customer’s principal balance.
 
Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
Brodie H.
Customer Relations

(Please see attached for full response)On July 24, 2017, our customer contacted Bridgecrest to follow up on the frequency change. Bridgecrest explained the frequency change had been declined as a result of the submission error and advised we would resubmit the modification request immediately. The...

Bridgecrest representative explained upon approval, the new payment terms would yield a semi-monthly frequency and higher payment amount. Our customer declined the change at this time and requested another deferment instead. Specifically, our customer requested that the payment due July 22, 2017, be moved to July 31, 2017. We advised we were unable to do so as his account was not eligible since he recently completed payment deferments within the last six months. We encouraged our customer to bring the account fully current and reach out to review for further assistance. On July 29, 2017, Bridgecrest reached out to our customer to discuss his concerns. After our discussion regarding his pay dates, we offered to approve and complete a frequency change. Our customer stated he was unsure if he wanted to complete the frequency change or continue with payments as they are. We encouraged him to contemplate his options and reach out to us to advise his decision. The call ended on amicable terms. On July 31, 2017, Bridgecrest reached out to our customer to discuss his decision. Our customer opted to complete the frequency change. We advised his next due date would be August 16, 2017, and the 1st and 16th of every month following. We advised his new payment amount is $247.66 and explained the modification completion process. Our customer understood and the call ended on amicable terms. We will continue to work with our customer through the completion of the accepted resolution.

I had bad credit and was able to lease a car thru bridgecrest they told me it would help my credit well as year later I find out that's not true they don't even report it to a credit bureau I have a year left on the car I found out that Kelly blue book price for this car is 250.00 I owe 9000 they are a total rip off I would not recommend this company to anyone I want out of my lease with out being held accountable for the remainder balance.they have horrible Customer service I had the car only a couple of months when I broke down on the highway lucky that was covered under warranty when it was time for inspection it was 600 dollars for repairs that should have been done before hand that's more than its worth

On August 16th I spoke with someone and did inform her that there was a returned payment. At that time we set up a payment arrangement for August 28th. I did receive some emails after that time and I did respond explaining that I had a payment arrangement for the 28th and would be paying at that time. The lines of communication were open and I did communicate with Bridgecrest at least 3 times between the 16th and the 28th. On the 28th I made the payment as agreed. On August 29th, after the agreed upon payment had already been made, my car was repossessed. The car should not have been repossessed and it has been an incredible hardship on me to have to come up with all the extra and unnecessary money caused by Bridgecrest.

+3

They just did the same thing to me and don't return my emails or calls. They sent me a modification as well as other consumers because of the pandemic I was unaware of the email and that a modification was even being offered and missed the deadline to sign the mod. I called and a new one was set up for me and I was told it would be approved and everything was good to go...four days later I go on my account and notice they DENIED ME. Yet they were giving me one due to the pandemic hardship for everyone that occurred. I've been trying to catch up ever since I originally agreed to $17000 in payments. The front strut snapped minutes after driving off the lot the hood was lose and could not fix it finding the frame was BENT and the driver side fender didn't fully attach to the SUV and left the hood with such a huge gap leaving massive air pressure flowing under my hood you'd think it wasn't latched down. We were told no accidents occurred obviously a bs lie especially seeing instead of replacing the strut before purchasing they welded it leading it to snap instantly. (Had to fix out of my own pocket btw). After the hardship from the pandemic I have paid well over $40.000 to bridgecrest but because they made it impossible to catch up it was repossessed and still have a remaining balance of $15,000 plus $10,000 final payout for the title. So a $17,000 loan turned into $40,000 paid and was rewarded with a repossession with a remaining balance of $25,000 charge off and a repo credit hit. Honestly I will NEVER GET A CAR LOAN AGAIN FROM ANYWHERE. I will gladly buy a cheaper old vehicle and put a used motor and save up monthly till I can put cash in full. THEY LITERALLY SCAM YOU! I HAD A MODIFICATION WAVED IN MY FACE PROMISED APPROVAL TOLD I WAS APPROVED IT EVEN STATED IT WAS APPROVED ON MY ACCOUNT FOR THREE DAYS. the fourth day they took it away. No offer of a frequency. I literally was homeless for 6 months so I wouldn't get a repo I chose to put money to my car for my credits sake and couldn't raise first and last months rent plus deposit and utility connections because I chose the vehicle which I should have just surrounded because they screwed me and gave false promises as well as lied to at the end called Jan 31 because they were closed all weekend didn't answer from 2pm-5pm Friday prior to the 31st that I couldn't make the $300 payment to keep it from passed due of a 90day late charge I literally needed just 5 days time to get it. Nope they took it and said it goes to auction on the third. They won't answer or call back or email back so I can figure out a payment plan for the charged off account. Unbelievable they took my license plate so the mvd stated I had to report my late stolen. I just can't believe this company they are smooth with their words and don't care if you're scraping by literally homeless to pay them and still took it away 17,000 loan agreement turned $65000 loan agreement and a charged off repossession to my credit report.

For full response, please see attached. DriveTime has investigated this matter internally and have concluded our customer’s refund request was not submitted in a timely manner. The refund request was submitted on April 12, 2017, the check was issued and sent out on April 14, 2017. The check was...

sent with an estimated time of arrival of 7-10 business days. DriveTime has since voided the check and reissued a new check to be overnighted directly to our customer. The check was overnighted on April 26, 2017, with a confirmed delivery of April 27, 2017.   We have advised our customer of the above aforementioned process of resolution and she has express satisfaction with the outcome. Bridgecrest apologizes for the delay and inconvenience this may have caused. As a goodwill gesture, we have sent our customer a $25.00 American Express gift card to her address on file. Should she have any additional concerns or questions, we encourage her to contact our Customer Relations department at [redacted].   Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted].   Thank you,   Danielle C.  Customer Relations

Please see the attached PDF for the full response.
 
On July 6, 2016, at 32 days past due, our customer contacted Bridgecrest in regard to the status of his...

account. He stated that his financial hardship had ended and would now be able to make his scheduled payments; however, he wished for Bridgecrest to assist him in bringing his account back to current status. To assist our customer, Bridgecrest offered a loan modification for 3 payment deferments. Additionally, our customer was advised that his next scheduled periodic bi-weekly payment would be on July 16, 2016. Our customer stated he would be able to settle his payment on the aforementioned date. At this time, our customer was approved for the loan modification, the documentation to finalize the contractual adjustment was processed and sent to our customer by way of email.   Upon completion of the loan modification documents, Bridgecrest verifies the information provided, to ensure that our customer’s signature matches their contract at the time of sale. Should the signatures not match, Bridgecrest will contact our customer to re-sign and re-submit the documents. Our customer’s signature did not match his contract at the time of sale, therefore, he was advised that he would n**d to sign and resend the documentation.   On July 18, 2016, our customer contacted Bridgecrest regarding the status of his account. We advised that we had received his modification documents; however, an additional scheduled payment on July 16, 2016, had come due. As a loan modification cannot be completed while a balance is owed, we were unable to process the 3 deferments. Likewise, we encouraged our customer to settle his payment; this would allow for Bridgecrest to finalize his loan modification.

On August 3, 2013, our customer entered into a Simple Interest Retail Installment Contract (Contract) when she purchased a 2011 Chevrolet HHR from DriveTime. Subsequently, the Contract was assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation (Bridgecrest). The...

Contract is attached for your reference.On October 8, 2016, a regularly scheduled payment came due on the account. As this payment was not satisfied, the account entered into a default status and has not been brought current. Since the account fell past due, the vehicle has been recovered on three occasions. The first being on March 23, 2017 when the account was 124 days past due. Our customer reinstated the vehicle by satisfying the reduced amount of $1,200.  The second occasion the vehicle was recovered was on June 27, 2017 when the account was 122 days past due. Our customer reinstated the vehicle by satisfying the reduced amount of $1,089.40. For both occasions, our customer was allowed to retain possession of the vehicle as she paid the reinstatement costs. On September 18, 2017, at 135 days past due, our customer contacted Bridgecrest to discuss the account delinquency. We explained that she would need to make a payment of $830 on or before September 30 to avoid the vehicle from being reviewed for a potential recovery. We further advised that a payment of $400 by that same date would prevent the account from entering into a Charge Off status. An account enters into a Charge Off status if it exceeds 120 days past due proceeding into a new month. At that time, our customers would be responsible for satisfying a monthly payment established by our Charge Off department and vehicles are eligible for recovery if the payments are one day past due.During the same conversation, Bridgecrest informed our customer of the urgency in setting payment arrangements and communicating with us as we had minimal communication and payments received from her....(continued on attached)

July 29, 2016   Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997    Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On February 4,...

2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2014 Hyundai Elantra. The contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached you will find the Simple Interest Retail Installment Contract, for your reference.   At the time of sale, our customer agreed to make 145 bi-weekly payments of $220.97 and one (1) final payment of $219.65 with an Annual Percentage Rate of 22.613%, beginning February 20, 2016.     We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity to the three Major Credit Reporting bureaus.   On May 28, 2016, our customer contacted Bridgecrest and indicated that her payment history was not being reported accurately to the credit bureaus.  Bridgecrest advised her that we would submit a request and look into her concerns.   On June 1, 2016, Bridgecrest confirmed that our customer’s trade line and payment history was reporting accurately.   On July 6, 2016, our customer contacted Bridgecrest and indicated concerns with her trade line and payment history not being reported to the three Major Credit Reporting bureaus. We advised our customer that updates are sent to the Credit bureaus once a month and we have previously confirmed that her trade line and payment history were up to date. Our customer was not satisfied with Bridgecrest’s response.  Continued... (Full version provided to the Revdex.com) Tell us why here...

Please see the attached PDF for our full response. On November 11, 2016, we contacted our customer to address the concerns in his complaint. Our records do not indicate an error was caused on Bridgecrest’ s end and we are unable to determine the underlying issue that caused the above-mentioned...

automatic withdrawal payments to reverse. Furthermore, our customer is adamant that the funds were available in his account at the time the funds were withdrawn. Bridgecrest has offered to make an exception to allow our customer to use the full $1,500 in accumulated Lease Reward Credits toward his remaining balance. In addition, as a goodwill gesture, Bridgecrest has credited our customer’s Lease account the remaining $34.99, settling the entirety of his Lease to Purchase payoff. This will allow Bridgecrest to begin the process of sending our customer the title to the vehicle and remove the lien. We will not be able to assist our customer with the thermostat and air door actuator motor repair. Our customer agreed to our offer and we ended our correspondence on amicable terms. We apologize for any confusion or convenience this matter may have caused. Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, Brodie H.Customer Relations Department

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Address: 7300 E Hampton Ave Ste 100, Mesa, Arizona, United States, 85209-3324

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