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Bridgecrest Reviews (362)

October 28, 2016 Revdex.com Phone: [redacted] Fax: [redacted]   Re: Case #: [redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. As stated in our initial response, our customer’s vehicle was recovered when her Proof of Income documents were determined to be fraudulent during our after-sale review process. As our customer notes in her complaint, we contacted her by phone to advise that additional documentation was required. Attached you will find the Proof of Income documents for your review. On September 29, 2016, the vehicle was recovered. On that day, the customer made several calls to Bridgecrest to discuss the situation. At no point did our customer state that personal items remained in the vehicle. Our notes indicate that she reported that she had surrendered her keys and retrieved her items from the vehicle. Our notes further indicate that she was provided with the contact phone number for the recovery agency. Were any items left in the vehicle, she would need to contact that agency to retrieve them.FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns.On May 6, 2016, our customer entered into a Simple Interest Retail Installment Contractwith DriveTime when she purchased a 2011 Buick Regal. The Contract was subsequentlyassigned to...

DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.Attached you will find the Simple Interest Retail Installment for your reference.At the time of sale, our customer agreed to make 140 payments of $225.99 beginning May21, 2016 and a final payment of $224.90 on October 2, 2021. Our customer also enrolledin AutoPay for the days prior to the original due dates. A payment method which ourcustomer’s sign up using their routing and bank account number which automaticallywithdraws payments on the scheduled due date.On May 20, 2016, AutoPay drafted $225.99 from our customer’s bank account. Thepayment reversed due to insufficient funds on May 25, 2016 and a $15.00 insufficient fundsfee was assessed to the account.On May 26, 2016, our customer contacted Bridgecrest in attempt to resolve the past duebalance. She informed us that she would not be able to make another payment until thefollowing week. We advised her we could exercise our contractual option to recover thevehicle due to the account being in default of her contract.On May 27, 2016, our customer made a payment of $240.99 to cure the past due balancealong with the insufficient funds fee.At this time, we have received a payment for June 2 and are attempting to contact her aboutfuture payment arrangements. Also, the vehicle has not been assigned for recovery. If our customer wishes to discuss and set this arrangement up, we encourage her to contact us at###-###-####.We apologize for any inconvenience or confusion this matter may have caused. As a goodwillgesture, Bridgecrest has applied a $25 credit towards our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us at ###-###-####.Sincerely,Carlos S.Customer Relations

(Please see attached PDF for full response)
On October 21, 2016, we successfully made contact with our customer. Our customer expressed his displeasure about...

his negative experience with a member of management and explained why he was requesting the deferment. We apologized for his experience and offered our customer the one payment deferment requested. We explained why his account is considered not eligible for deferments. We explained that our allotted amount of deferments has been reached for the month of October, so we would not be able to complete the deferment until the beginning of November. Per normal processes, once this deferment modification is completed, Bridgecrest will be unable to process any deferment modifications on his account for the next 6 months. We further explained that all future payments would have to be made on time, including the payment due on October 29, 2016. If the payment is not made, the deferment will not be completed. Our customer understood all terms, accepted the offer, and the call was ended on amicable terms.
 
The experience described by our customer is not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. We will be reviewing the situation stated by our customer for any internal training opportunities.
 
We sincerely apologize for any confusion or inconvenience this matter may have caused. The deferment process has been started for our customer. As a gesture of goodwill, we will also provide a $25.00 credit to the principal balance.
 
Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
Jessica H.
Customer Relations

(Please see attached for full response)On July 12, 2017, our customer contacted Bridgecrest to further discuss his concerns. Our customer advised the recovery still appeared on his report but he had not contacted the three (3) major credit bureaus to review his trade line further. We encouraged him to contact the credit bureaus for a more accurate update. During this same conversation, Bridgecrest then offered to delete our customer’s trade line all together from his credit history as a goodwill gesture. We explained both our customer and the account holder would need to accept, as it cannot be done for only one party. The Contract and payments would continue as normal. Our customer accepted the offer and stated he would have the account holder contact us to discuss the offer.Later this same day, the account holder contacted Bridgecrest to accept the offer to delete the trade line. We explained the account would proceed with payments as contracted. We advised we would submit the request, which may take 30 to 90 days to appear as updated. The call ended on amicable terms.Our customers will be required to sign a Full Settlement and Release of Claims. We will continue to work with our customers through the completion of the accepted resolution.

(Please see attached for full response)The actions described in our customer’s correspondence are clearly not in keeping with our set standards of service and support. We strive to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the...

utmost respect. We sincerely apologize for any negative customer service our customer received. We will be reviewing all call recordings for any available internal training opportunities. On February 24, 2017, our customer contacted Bridgecrest to discuss her concerns. DriveTime explained the above-mentioned information. We further advised a goodwill letter can be sent, however, we are unable to remove the late mark at this time. Our customer understood and the call was ended. We apologize for any confusion or inconvenience this matter may have caused. Currently, our customer’s account is 23 days past due for $432.82. We encourage our customer to remain in contact with Bridgecrest regarding payments and payment arrangements. As a gesture of goodwill, we have applied a $25.00 credit to our customer’s principal balance. Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at (800) 965- 8043. Thank you,  Jessica H. Customer Relations

On September 13, 2017, DriveTime reached out to our customer to discuss her concerns. We explained the above timeline and information. Our customer explained she did not notice the leak prior to 2014 as the vehicle was not open to the elements while parked prior to that time. She further explained...

she had paid to have the fuel pump, air conditioning compressor, and a portion of the fuse box repairs completed. As a gesture of goodwill, we offered to waive the remaining deficiency balance, delete the trade line, and release the title to our customer. Our customer accepted and the call ended on amicable terms. We will continue to work with our customer through the completion of the Full Settlement and Release of Claims. DriveTime, and Bridgecrest, thank the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations department at [redacted].

(Please see attached for full response)The following action has been taken to resolve our customer’s concerns:·         After review of the account and all contracting documents, our customer’s name has been updated to accurately reflect how it appears on all...

documentation and her driver’s license.·         The accrued $15 non-sufficient funds fee has been waived as a gesture of goodwill.We apologize for any frustration or inconvenience this matter may have caused. We have made several unsuccessful attempts to contact our customer to discuss her concerns; however, we will continue our attempts to do so. We encourage our customer to contact our Customer Relations department at [redacted], to discuss her concerns.Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted].Thank you,Jessica H. Customer Relations

June 27, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 5, 2015, our...

customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Ford Fusion. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. As a courtesy to our customers, Bridgecrest submits loan activity to all 3 major credit reporting agencies on the final day of every month. This information includes the payment history, loan balance, and monthly minimum payment required.   On June 15, 2016, our customer spoke with Bridgecrest to inquire why his credit reporting balance had been raised by $170.00. Our customer was informed that the amount would be looked into further to see if reporting was accurate. On June 17, 2016, our customer was informed that the increase of $170.00 was due to an accrual of interest between his payment dates. On June 24, 2016, Bridgecrest made contact with our customer and provided detailed information in regards to how a simple interest loan functions. Bridgecrest had provided our customer with an amortization schedule of payments showing how the payments had applied towards the principal and interest on the loan.Continued ... (Full response submitted to the Revdex.com)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 20, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 26,...

2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2004 Chrysler Pacifica. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. We determined after review that we had inadvertently deleted reporting on our customer’s account. On April 11, 2016, DriveTime spoke with our customer and discussed her previous Revdex.com complaint ([redacted]). We agreed to resend reporting to one of the credit bureaus, [redacted]. That same day, DriveTime resent the reporting tape and informed our customer that it may take between 60-90 days to reflect with [redacted]. On October 18, 2016, DriveTime spoke with our customer to address her current concerns. We explained that we would look into the reporting with [redacted] to see why the reporting is still not showing. We informed her that the reporting was sent to [redacted] in April as we informed her.(Full Response provided to the Revdex.com)

(Please see attached for full response)For financed vehicles, Bridgecrest reports all information to the three major credit bureaus. Information reported may be positive or negative, depending on our customers’ payment history. Negative information may include late payments, missed payments, or any...

form of default. At the end of each month, Bridgecrest submits a report to the three major credit bureaus regarding the status of all reported accounts and is required to report accurate information.We have reviewed our customer’s trade line and found it to be reporting accurately. During the month of August, our customer attempted two payments, one for $465.18 and one for $222.59. Each payment was reversed from the account due to insufficient funds. Therefore, on August 31, 2017, our customer’s account was 40 days past due, resulting in a late mark on his trade line.Bridgecrest has reviewed all call recordings for the month of August with our customer and did not find a conversation regarding credit reporting when making his payments. Our customer did not make Bridgecrest aware of his family situation until the beginning of September. We offer our condolences for his loss.At this time, Bridgecrest is unable to accommodate his request to remove the late mark. We encourage our customer to remain in contact with Bridgecrest regarding any concerns he may have with his payments.

(Please see attached for full response)
 
On January 12, 2017, Bridgecrest contacted our customer to discuss her concerns. In an effort to assist her, Bridgecrest offered five payment deferments. At the time this offer was presented, our customer’s account was six payments past due, as another payment became due on January 7, 2017. Because the account was 6 payments delinquent, we advised her she would need to make one payment of $220.33, prior to the loan modification. Bridgecrest advised after the modification was processed, her next due date would be January 21, 2017. Our customer accepted the offer for assistance. 
 
On January 17, 2017, our customer made a payment of $220.00 towards the account. On this same day, the loan modification request was submitted.
 
On January 18, 2017, Bridgecrest contacted our customer to re-address her concerns. We explained the above-mentioned information. Our customer advised she would be unable to make the payment due January 21, 2017, after the modification was processed. Bridgecrest stressed the importance of making the payment. Our customer advised she would not sign the loan modification documents until she was able to make another payment and successfully process the five payment deferments.
 
We will continue to work with our customer through the completion of the loan modification. We apologize for any further confusion this matter may have caused.
 
Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at (800) 965- 8043.
 
Thank you,
 
Jessica H.
Customer Relations

It got what I thought was a telemarketer call from this company and I called back and asked to be removed from their call list. When I asked what type of business this company is in, the customer service representative said she could not discuss it.

I'd say this this business is suspicious, but it seems to be in the car loan business.

I have receive ONE phone call from a person named Carlos at "DRIVE TIME" on 4/21/2017 who left a message to call back.I did call back and got a voicemail, and left a message that I returned the call.This is the dealership I purchased the vehicle from...NOT Bridgestone who FINANCED the car.Their statement that they have made "multiple attempts" to contact me is absolutely false!Furthermore, I have never heard of a legitimate financial institution not wanting to work with an existing customer in order to KEEP their business.To suggest that I "look elsewhere" for refinancing, etc. is very bad business and very bad customer relations.Basically, they are telling me, "we don't care if you do business with us or not."This is a "scam" of a loan with an interest rate that is so high it is nothing short of a "loan shark loan."They should be reported to the Government for poor lending practices!

Please see the attached PDF for the full response.On July 8, 2016, approximately 1 year and 4 months into her loan, an in-network repair facility filed a claim with [redacted] for the starter motor. At that time, in just a little over a year, our customer had driven the vehicle over 36,000 miles. ...

[redacted] advised that our customer had exceeded the 36 Month/36,000 Mile Coverage of the Vehicle Service Contract by mileage, for a total of 36,723 miles driven. Under the terms of the Vehicle Service Contract the starter motor is non-covered; therefore, [redacted] was unable to administer the approval. No claims have been filed with [redacted], nor has Bridgcrest/DriveTime received documentation in regard to additional issues since this time. Bridgecrest has made several unsuccessful attempts to contact our customer and further address her concerns. Attempts to reach her have been unsuccessful but will continue in an attempt to reach an amicable resolution.  On September 6, 2016, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. Upon communication with our customer, we would like the opportunity to review how we can assist. In order to do so, we would need to speak with her to determine the best course of action. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, Bridgecrest has applied a $25.00 credit toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely,   Brodie H. Customer Relations Department

We were unable to locate either of the phone numbers provided by the consumer in our systems. However, to ensure that no further correspondence is attempted by Bridgecrest, both of the consumer’s phone numbers have been added to our Do-Not-Call list. We apologize for any frustration or inconvenience...

this matter has caused.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

(Please see attached for full response)DriveTime takes our customer’s allegations seriously. We have reviewed our files and found that our customer’s purchase, finance of the vehicle, and the administration of his loan has been handled in accordance with our standards, procedures, and all applicable...

laws. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.  On November 25, 2016, we successfully made contact with our customer. We advised that, after review, we would like to make the following settlement offer: ·         Delete trade line from all three (3) major credit bureaus.·         Waive the deficiency balance, $3,232.70.·         Remit payment to DriveTime via certified funds in the amount of $3,232.69. We further explained that a Full Settlement and Release of Claims would need to be signed and certified funds paid by December 30, 2016. Our customer accepted the offer and the call ended on amicable terms. We apologize for any confusion, frustration, or inconvenience this matter may have caused. We will continue to work with our customer through completion of the accepted offer. As a gesture of goodwill, we have sent our customer a $25.00 [redacted] gift card. Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at 800-965- 8043. Thank you,  Jessica H. Customer Relations

Please see the attached PDF for the full response.
 
On May 23, 2016, our customer sent a payoff check in the amount of $17,673.69 to satisfy her loan.
justify;">  If our customers wish to cancel their Vehicle Service Contract or GAP Addendum they can do so at any time by contacting Bridgecrest or the service provider Aeverex. Our customers are required to sign and submit cancellation documents for each service they wish to cancel. If the documents are received by Bridgecrest, we will subsequently forward them to Aeverex. Once received by Aeverex, on the 18th of each month the cancellation is processed and a refund is generated, if applicable, at a pro-rated amount. Should Aeverex receive the documents post the 18th, then the cancellation and refund will not be processed until the following month.   Additionally, on page two of the Vehicle Service Contract under section “Definitions” it is stated:   “Refund Period” means forty-five (45) days from the date of Administrator’s receipt of Your cancellation notice.”   On June 2, 2016, Aeverex received the cancellation documents for the Vehicle Service Contract. On June 21, the refund check was sent to our customer’s address on file.   On June 20, 2016, our customer contacted Bridgecrest in regard to the GAP Addendum. Bridgecrest provided our customer with the GAP Addendum cancellation form by way of email. Likewise, we advised she would need to sign and then submit the cancellation form to Aeverex. On June 21, Aeverex received the GAP Addendum cancellation form.   On July 22, 2016, we contacted our customer to address the concerns in her complaint. She was advised that we had been unable to process the GAP Addendum refund in June, due to Aeverex receiving the cancellation documents post the 18th. Additionally, on June 20, the refund check for the GAP Addendum of $414.77 had been mailed to the address on file. Our customer was pleased with the resolution, and we ended our correspondence on amicable terms.

Revdex.comPh. ###-###-####Fax ###-###-####Re: Complaint # [redacted]To Who It May Concern:Thank you for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns.On February 21, 2014, our customer entered into a Simple Interest Retail...

InstallmentContract with DriveTime when she purchased a 2007 Mercedes-Benz C Class. Thevehicle came with a 30-day / 1,500-mile DriveCare Limited Warranty, administeredby [redacted]. Our customer opted to purchase an additional 5-year / 50,000-mileVehicle Service Contract, also administered by [redacted]. The Contract wassubsequently assigned to [redacted] now known as [redacted]Acceptance Corporation. Attached will be the Simple Interest Retail InstallmentContract, the Vehicle Service Contract (VSC), and the DriveCare Limited Warranty foryour reference.On February 25, 2014, our customer contacted [redacted] to express concerns with theengine flipping and transmission slipping. [redacted] encouraged her to have adiagnosis completed at an in-network repair facility.On February 26, 2014, an in-network repair facility initiated a claim with [redacted] forthe transmission diagnostic fee. The repair facility was unable to find any failureswith the vehicle. [redacted] approved the diagnostic fee under the DriveCare LimitedWarranty.On June 4, 2014, our customer contacted [redacted] to express concerns with a noisewhen turning. [redacted] encouraged her to have a diagnosis completed at an in-network repair facility.On September 4, 2014, our customer contacted [redacted] to express concerns with anoise when turning. [redacted] encouraged her to have a diagnosis completed at an in-network repair facility.On January 12, 2016, our customer contacted A[redacted]x, inquiring about when the VSCexpires. [redacted] informed her that her VSC expired at 133,555 miles. By that time,our customer’s current odometer reading was 177,965; she has driven 94,410 milessince purchase.On June 30, 2016, our customer contacted [redacted] in regards to possibleassistance with vehicle repairs. She asked if [redacted] could credit to her accountthe cost of the VSC as she had no use for it. They informed her that that would not bean option; her Vehicle Service Contract had expired by mileage. [redacted] offeredto review options of possible assistance, with payments, once she sent in receipts forthe out of pocket repairs.On August 4, 2016, our customer contacted DriveTime in reference to the repairsneeded on her vehicle. She asked if we could extend her VSC mileage. We advised herthat we are unable to extend any coverage since she has driven out of the VSC. Weoffered to review options of possible assistance once she sent in paid receipts for therepairs.On August 9, 2016, our customer informed DriveTime that the vehicle had beendiagnosed, for transmission issues, at an in-network repair facility and had not paidfor the repairs. We informed her that we would reach out to the repair facility toobtain the estimate. We offered to review options of possible assistance once wereceive the estimate.At this time, DriveTime has not received the estimate from the in-network repairfacility. We will continue to work with our customer until we reach an amicableresolution.We apologize for any inconvenience or confusion this matter may have caused. As agoodwill gesture, [redacted] has applied a $25.00 credit to the account balance.[redacted] thanks the Revdex.com for their ongoing support and allowing[redacted] the opportunity to address our customer’s concerns. Should you have anyquestions or concerns, please contact us by calling us at ###-###-####.Sincerely,Carlos S.Customer Relations

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Address: 7300 E Hampton Ave Ste 100, Mesa, Arizona, United States, 85209-3324

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