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Bright Additions Reviews (91)

Mr*** brought his Dodge Dart to Dodge of Paramus service department for the Rrecall updateUpon updating the TCM as per the Chrysler factory recall it appeared the power control module-(PCM) was affectedOur chrysler technician contacted the Chrysler STAR hotline with this
informationStar hotline is a department in Chrysler corp that helps Chrysler dealer mechanics walk through fixes for repairsOn 2/23/16, it was determined the PCM was the cause of the problem, this could not be reprogrammed and would have to be replacedThe part was delivered to the dealership 2/After confirming the vehicle is fixed the customer will be notified to pick up vehicleThere is no cost to the customer for any repairs

Ms *** purchased an extended warranty. The price of the warranty is calculated into the loanOnce the papers are processed by the financial institution any cancellation money goes to the lender as they hold the note. Any cancellation money is applied to the loan and
deducted from the last payment or payments.Tell us why here

Customer has a *** WarrantyThey can call and set up an appointment with a Finance Manager to review all
paperwork. *** *** General Sales ManagerTell us why here

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Steve from the dealership called me and was able to better explain the chain of events and also apologized for the service agents attitude Still no timeframe but I can at least appreciate the call I received from Steve

Complaint:
***
I am rejecting this response because:What I signed for and what was brought in were entirely different vehiclesI will not except a credit on a new vehicle nor $in services since I went to a different dealership who got exactly what I asked for cheaper and with the features and packagesThe vin number on what they say I signed was for the wrong vehicle anywayI asked for a Red Ram diesel the vin which they could not provideThey brought in a stripped down version in an entirely different color which I was not exceptingThe salesman said that was the only way it came which was a lieI know my Dodge product and also have the exact same vehicle in Bottom line is I came in asked for a specific vehicle and features, they said they could get it, they could not so I want my deposit back..
Regards,
*** ***

I just spoke to customer, customer has been refunded full amount for the inconvenience of the parts delay

Steve Bradt, the service manager spoke with the customerCustomer dropped off the vehicle at Park Auto Body and requested it be billed through our dealershipThe billing reflects a sublet markup from usCustomer is going to contact his insurance company to find out if they will pay for the mark
up*** told the customer to call us back if there were any additional problems with the insurance company

Tell us why here... The customer received her plates on Friday. I apologize for any inconvenience this may have daused her. I hope that this resolved the problem

This is to inform you that Chrysler Jeep Dodge has cut a check to Mr*** for the $2000.00. It was mailed yesterday 3/22/I trust that this will resolve the situation for Mr***.Tell us why here

Tell us why here... Please have the customer get in touch with *** *** to schedule an appointment. Also please ask her to bring any paperwork that she has with her. She can reach *** at ###-###-#### or ###-###-####

tried to reach out to *** *** and she could not speak. We are more then willing to take another look at her car. The starter she claims having issues with, she was covered for and we processed under warranty so there were no charges on her end

The Business/*** ***Service Manager (RT Chrysler, Jeep, Dodge of Paramus) addressed the issues within the complaint and the dispute/complaint has been fully resolved- maintenance services were rectified/completed on Saturday (3/4/2016) at “no cost for the 30k Maintenance Service that I initially scheduled and paid

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

In regards to this case, we have a case open with chrysler corporate, there is an electrical issue with her radio.  We are still waiting to hear back from Chrysler on this issue but have it escalated with top priority.

Whoever wrote the response is lying. I did not get my plates on Friday. My temp plates expired on...

6/4/15 on Friday 6/5 I called and they told me the plates and registration of my vehicle were going to be ready after 5:00 pm, when I walked into the dealership I noticed my sales guy jay looked like he was hiding from me, It was strange but thinking nothing of it I asked the front desk lady for my plates. The front desk lady tells me I owe an Additional $223.00 for my plates and registration, when I asked why if this was a cash deal and everything was paid in full already, they sent me to speak to sales manager. His name was Jason *, even though he was the first to apologize due to the inconvenience this is causing, he was unable to explain the mistake or why wasn't I ever contacted to be notified of the additional charge for my plates if they didn't do it as transfer. The mistake was that instead of doing a transfer of plates of my traded in vehicle they ordered new ones and that's why there was an additional charge of $223.00, however he indicated that he was going correct this problem and fix it by tomorrow (Saturday) as they needed to do a transfer instead of new plates. I called him on Saturday 6/6 and he indicated nobody was in on Saturday and to call him first thing Monday as he was going to have this fixed by noon time on 6/8/15. Today 6/8/15 I called the dealership to see if the issue was corrected, the front desk lady tells me that even though Jason is supposed to be in by 1:00 pm he is not in today, when I asked to speak to another manager I was transferred back to Manny (finance Manager). Manny said he is not sure what Jason promised but he is not in today and tomorrow is his day off so I can reach him Wednesday 6/10 he also said they did this as new plates and they are unable to transfer them now so if I want my plates I have to pay for the 223.00. I asked why they couldn't do the transfer and he was unable to give me a straight answer, he was not sure. I asked him if he could reach out to the other manager Jason who promised to have this issue resolved today, he was very rude and said he could not reach anyone on their day off and if he promised something I should wait until Wednesday so I could talk to him, he then said "it is what it is" they did not do transfer and instead ordered new plates if I want plates on my vehicle I need to pay that balance as they owe it to motor vehicle not the dealership, I told him if this is the dealership's mistake, their boss or "the dealership" should cover this balance. He then transferred me back to the receptionist, The receptionist tried transferring me back to another manager who is the manager for jay my sales person but he was busy with a client and then took a message saying that she will have him call me back later. So far I've had the worst car buying experience at this place. Other dealerships I have used in the past have even fedexed my registration and/or plates within 2 weeks of buying the vehicle. Rt 4 dodge in Paramus on top of delivering the plates and registration late, they did it wrong and now they want to charge me more for their own mistake. Instead of fixing their own mistakes they try to make the customer pay for it, and I don't understand why should I pay more for their mistakes. Please advise.

Customer needs to bring in her receipt in between the hours of 9:00AM - 5:00PM any Monday thru Friday to receive her credit.

Complaint: [redacted]
I am rejecting this response because:
I...

Have been  to the location 3 times prior. The first time the dealership claimed that they have no record of the paperwork  that was completed and provided to the receptionist on the same date. Your Manager [redacted] , who I have dealt with is witness to this fact. I  was there again when the insurance company stated that they did not receive the document  and again recently when someone,  wrote on the paperwork that it was the second time faxing  to the insur5 company (despite telling me each time that they did not have record of the completed paperwork). They are playing  games. I have filed a complaint with the Attorney General's  Office and the Bergen County Prosecutor's  office as well. This paperwork  was given to the dealership in December 2015. It's May, almost June, 6 2016, months later and they believe I am going to continue  with the game. Cut a check and get me out of your air. That is the only resolution or action I will accept at this time.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: What they are claiming is wrong with the vehicle is NOT the tires, tires do not cause a vehicle to shake so badly and lose control.   They were made aware of the problem the day I took the vehicle off the lot.  I've been met with nothing but lies and getting avoided at all aspects.  Below please see the timeline associated with my possession of the vehicle.  ? 12/12 - Jeep was purchased - when driving home the issue first arose. Called [redacted] immediately from side of road.? 12/15 - Brought Jeep in to get serviced - the service record shows it is in for "Jeep shakes, vibrates...;? 1/13 - Brought Jeep in again for "front end shakes...";? 1/19 - was advised that the Jeep was ready for pick up - had been ready since 1/14? 1/22 - Jeep was picked up? 1/29 - received copy of last two services (12/15 & 1/14)? 3/29 - Called and Emailed to request service as the shaking is more often and more violent. Happening 3+ times in a two mile ride.? 3/29-4/6 - Constant calls to request service, Contacted Corporate for assistance? 4/6 - Jeep was dropped off for service.? 4/19 - Received email that the front two tires would be getting replacedBeing told they will provide me with a vehicle of the same price is not sufficient as I have made over $2500 in payments towards this vehicle, plus the trade in value of my other vehicle, and a loaner vehicle since they took the other one in the middle of the night.  A respectable business that has done nothing wrong does not: 1 - ignore a customer (refuse to return calls and emails) until they are contacted by corporate (Corporate case [redacted]14).2 - lie to corporate and tell them that (1) the vehicle was never dropped off for service and (2) tells them the vehicle was 100% fixed and returned to customer when it was never fixed or returned.  3 - sell vehicles and issue the wrong vin number on all the documentation (very fishy).4 - pick up a loaner in the middle of the night with no notice to the customer. 
Regards,
Gisela Chaplar

There is nothing wrong with the vehicle. The dealership changed 4 tires to repair this issue. The customer refuses to pick up her vehicle. The dealership will trade her out of the vehicle for one at same price. But our stance is that we did nothing wrong. As for the loaner - her agreement ran out...

and we made attempts for her to come in, but, all she said was to speak to her attorney who also did not respond.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.I received a phone call from Marie of Chrysler Dodge Jeep of Paramus on Thursday (1/14), she stated the check is ready and will be mailed to me.  I received the check in the mail today (1/19) for the full amount ($7,300).  I am glad we were able to resolve this issue, Thank You!

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Address: 2073 Woodside Park Dr, Woodstock, Georgia, United States, 30188-3525

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