Bright Additions

Customer at first picked the floor model. The car did not have any factory programs needed to be in the price range. We pulled up a car in line that we had in our storage lot and showed it to him. He agreed even though it did not have the equipment he wanted but was in the price range he wanted. It...

was delivered to his home and he inspected the vehicle before the salesman left his home.

There was some confusion .  The motor vehicle department thought that the accounting office sent it out and the accounting office thought the same with the mv department.   I am told that on January 5, the problem was resolved. Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me when the car is fix.I have an appointment to take the car in to the shop on December 5, 2016 in the morning.
Regards,
[redacted]

We have checked Mr. [redacted]'s file and there is no indication for his claim anywhere in the paperwork.  If he has any paperwork stating that the payment was to be made by us , then ask him to please send it to...

us.                           Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for now. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 [redacted]

Complaint: [redacted]
I am rejecting this response because:    The dealership NEVER showed me the car or ANYTHING saying it was a different vehicle, except the VIN on the contract.  Without a vehicle to compare a VIN number to, how am I to approve or deny the car.  Also, when the car was delivered, it was between 9:30 and 10:00 PM.  Extremely dark and cold out, and I didn't see the car until the next morning at which time I notified the dealership of the discrepancy.  I have had multiple conversations with the dealership about this issue, the last being with the "sales manager" who told me again, "that's the car you signed for that's the car you get."  I was also told on the last conversation, "the general manager of the dealership will call you to try and work this out."  That was 2 weeks ago, and still no call from the general manger or the dealership.
Regards,
[redacted]

spoke to customer this morning...sent customer invoice from last visit. Customer is sending to safelight today to see how we can both work together to fix issue with vehicle.

Customer signed and left a deposit on a specific vehicle with a vin number attached.  A retail order was signed. We located the vehicle and purchased for the customer. We will give a $2000.00 credit towards the purchase of a new vehicle or a $2000.00 credit on service bills.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Spoke with the General Manager and he stands by his decision.  He says that we did nothing wrong and this is what the customer signed for.Tell us why here...

Contacted customer. Customers vehicle is now in our shop. Our shop foreman is diagnosing vehicle to determine issues and re-evaluating recent repairs.

Complaint: [redacted]
I am...

rejecting this response because:  The Dealership knew full well the paperwork had not been sent but kept telling me it was. I visited the location multiple times and called everyday. Only after I involved the Attorney General Department of Consumer Affairs did this matter get settled. They could care less that a costumer was complaining, it took an investigator from the State asking questions in order to make them do what they were originally supposed to. Very Unapologetic and Unprofessional Business!!
Regards,
[redacted]

The business/service center acknowledges that I scheduled a 30k maintenance service and perform a 15k maintenance service instead alleging that I authorized the service. I authorized a 30k service (paid $457.13) not a 15k service for my vehicle. My vehicle has 30k miles and why will I choose a lesser service maintenance. The actual cost of a 15k service is $399.99 less the 20 % discount from the business/service center and less the cost of Oil Change & Tire Rotation Service Contract for the vehicle will total less than what I paid for my 30k service – supporting documentation were sent to the BBS to support my complaint. The business further stated that I received a $150.00 dollar discount which is untrue and misleading.

Refund check for customer was mailed today.   This should take care of the problem and close the issue.

Complaint: [redacted]
I am rejecting this response because:
It is not true that we were FULLY refunded.There was yet another mistake and we received $700.00 of the $704.64 initially paid.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The business' response is just a refusal to acknowledge anything.  Regardless, after so much time has transpired, nothing will be resolved.  I will NEVER do business with this dealership again, as will none of my friends our family.  As an aside, my wife had to go back to the dealership to get a second key made because the salesman only gave us one.  After 2 trips to the dealerships service department, they FINALLY got a second key made.  After that, their service people left a devise attached to the underside of my dashboard with a sticker warning to "REMOVE BEFORE OPERATING VEHICLE" attached to it.  My wife didn't notice it until she got home.  When we called the dealership we were told "service department is closed and no one here knows what to do, call back Monday"   Horrific experience in all aspects dealing with this dealership.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the above issues can be resolved. I am not removing my complaint until I have met with the sales manager.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

\    Mr.[redacted]'s plates are being overnighted today for delivery tomorrow.  Customer is aware that the plates will be there tomorrow.    This should resolve the problem.?