Bright Additions

Pulled service repair order file and customer signed off and authorized a 15k service. The 30k service was presented to the service customer and the customer did schedule for the 30k service however; once prices were gone over by the service advisor upon arrival, customer agreed on the 15k service...

because of the price. We made the service as affordable as possible for the customer, customer even received a 150.00 dollar discount

based on the signed repair orders, we did what the customer requested.   If the customer would like to come in and discuss the situation have him call [redacted] at [redacted] to set up an appointment.Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:As I was buying it, I was aware that it is pre-owned but was not aware that it didn't have any carpet until the following day which I have called them and told me they're gonna get back to me in 2 days. I did contact them after 2 days and they told me 2 days again and kept telling me the same thing. They didn't mention anything about no carpeting in the beginning as well. I want the carpeting done and the wirings to be covered.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please have the customer get in touch with the General Sales Manager Dean R[redacted] to resolve this matter.      His number is ###-###-#### X[redacted].Tell us why here...

WE HAVE ADDRESSED THIS IN THE PAST. WE ARE WILLING TO HELP TRADE FOR ANOTHER VEHICLE --  BUT -- THERE WAS NO WRONG DOING IN THE PURCHASE OF THIS VEHICLE. Tell us why here...

Cusstomer received CPO package at the time of delivery with a 2nd key.  If he would like to stop in we will replace the package.Tell us why here...

Mr. [redacted]'s registration arrived today.  I have overnighted it to him for tomorrows delivery.  I also called him to tell him and he was satisfied.     At this time I will consider the matter as solved.         ...

Customer was aware that they purchased a used car which comes in the condition as seen or if other arrangements were made before sale was completed. We will make sure that there are no exposed wires. We will run them under the back seat.  As for the hard top - some have them and some...

don't.  We can't do anything about that.Tell us why here...

With reference to the customer [redacted].  He has to bring in the receipt  between the hours of 9:00AM - 5:00PM to receive the...

refund.                              Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope that they can resolve this by sending me a contact or a number to call. Although there saying there was no problem with the purchase of the car there were bad intentions to begin with including sales people and used car manager. Its been nothing but bad with this vehicle. I hope somthing comes out good with the suppose " trade" 
Regards, 
[redacted]

Tell us why here...    Sorry for the confusion.   I was told that she picked the plates up.  I have now been told that Jason Casale delivered the plates to Ms [redacted] at her place of employment today.   I do hope that they gave me the right information this time.