we seems to forgetting the major problemI bought this car with an understanding that the AC issues are to be fixeddays later and after multiple attemps from my end to get the problem fixed it has not been
Good afternoonAfter following up with the BDC and Sales Department, please advise if the customer would agree to a phone call to discuss further, her questions We would be happy to contact her to discuss further and answer any questions that she hasThank you
Hi,It appears I missed the first email about the dealers response and didn't get back to you within the ten days requestedMy apologies for that but I did want to make sure you were aware I am certainly not happy with the dealers response As a side note, I don't believe they responded to my initial complaint within days I will address the points in their response below: They said in their response they do not take deposits or hold Touring Pilots due to demand I wasn't asking them to take a deposit or hold anything I wanted to purchase the Pilot they had for sale They said they offered to do the deal if the customer met the criteria in the disclaimer Actually, below is a screen shot of the original text I got from them stating they wouldn't honor it because of demand and that ads only apply to the models which is stated nowhere in their criteria I got this response from them about 24hrs after I initially started trying to purchase the vehicle The vehicle is in high demand and conveniently they failed to respond to me until after the other lower priced vehicle was already sold It was available for many hours after I started trying to purchase their vehicle If they don't want to match a competitors price on a high demand vehicle I would expect that an effective way not to do that would be to delay until the vehicle I am trying to price match is no longer available In their disclaimer it says I must provide the dealers written purchase offer for an identical vehicle, not a signed offer I believe I did that by showing the competitors vehicle in writing online They tried to say the price was a mistake I don't believe that as I can provide screen shots from other dealers selling an identical pilot for within a dollar of that price They claim all I had to do was meet the criteria in the disclaimer and they would be happy to do the deal with me At no time did I feel they would be happy to have my business if I took them up on their own price match offer In fact, it was exactly the opposite They put every road block possible in my path to avoid keeping their word I do not feel this dealership acted in an honest and fair way and it should not be accepted
Honda Manufacturing is aware of this issue and is working on a repair resolution, and should tentatively have a repair confirmed within the next 30-days Unfortunately, the dealership service department must wait on the repair resolution to come from Honda directly
Please have the customer provide our office with back up as to how his wife's credit was adversely affected so that we may quantify what needs to be doneThank you
Hello,I am confusedI filled a complaint against Lindsay HondaI stated my side of the issue, Lindsay Honda merely stated that they would check there records to see what happenedI responded that I accept the Business response to settle this claimAnd now the case is closed!!!!!!!!!!!!!!!!!!
They haven't resolved the issue at ALL! They are doing what they have done since this issue came aboutThey say they will check into it and then never call back!!!!!!!!!!!!!!!!!!!!!!!!!! And of course I never get any results.I want this cased reopened until they solve my issue, which is an issue that they created.*** ***###-###-####
Please see the attached signed RO work order for Mr***'s brake workPlease note that the customer was quoted prior to the work ever being completed, a price of $plus tax. Thank you,Danielle B***Executive AssistantLindsay Acura Lindsay Honda
Complaint: ***
I am rejecting this response because:They have obviously not read the complaint I initially asked to be called by the dealership manager/owner to discuss the lack of service I have received from the sales group and them not honoring their commitments to service their customers They continue to drag their feet and have been unable to provide any proof they clearly explained the car wash policy and now they state they don't even have one? Not a surprise Apparently the sales group will say anything to sell a car because they don't plan to stand behind itI am not going to keeping going back and forth I requested a phone call from the dealership manager and that still hasn't happened Anything less than that I will not accept as satisfactory Potential customers can see this case on the Revdex.com site and see their lack of responsiveness when it comes to servicing their customersPerhaps they will think twice before buying a car from them
After researching the communication history between the customer and the dealership, we have found that the customer was in communication with the sales representative even after September 6, 2016, as the sales rep reached out to the customer to advise that there was still a pending bank response in
which our Finance department had not received a response from the bank as of thenAlso, please provide clarification of when the customer discovered his credit bureau inquiries, as we are in 2017, almost one year from the customer's original communication with the sales representative and Lindsay AcuraIf the customer has any questions, please feel free to contact our office at ###-###-#### and ask for DanielleWe are happy to discuss this further and answer any questionsThank you
Per the new car sales manager, the customer's vehicle MSRP was $32,295, the selling price was $32,215- minus the first fees which the customer did not put downThe sale price was $31, In reference to the customer's trade, the trade value was discussed and agreed uponThe
customer also signed for the additional products in the business office, which were properly disclosed If the customer would like, we would welcome the opportunity for him to discuss with the manager (Tony E***, the salesperson (Tony C***) and the business manager (Katherine B***) to all sit down with the customer and review the transaction with him at his earliest convenience
I am rejecting this response because:
It is irrelevant as to when this information was discoveredThe sales representative was in further contact in attempts to see if I might instead want to lease an Acura ILXTo which I declinedThe communication beyond when I was present consisted of stating that I had no interest in further pursuing conversation and that I did not wish for any further attempts to finance the vehicleI stated I was not interested in pursuing the vehicle any more and that I did not want any more inquiries than what I had already approved of while present at the dealership on the 3rd of SeptemberThe response I received was "We'll, let's just see what we can doHold on and I might be able to help." I reiterated the same statement as mentioned earlier and stated I did not want any more inquiriesWhen checking my report I saw numerous inquiries on my credit bureau after the fact that were on the very day he called, September 6thI did not authorize the inquiries placed on my credit bureau by Lindsay Honda on September 6th
Regards,
*** ***
The customer purchased a Acura TL on October 21, with aftermarket wheels, and with 135k+ miles on the vehicle The customer spoke to MrC*** on January 19, and MrC*** advised the customer that the vehicle was purchased five months ago and that the dealership is
not responsible for replacing rims/wheelsIf you have any additional questions, please feel free to contact my office at ###-###-####Thank you
I am rejecting this response because: The Dealership put an incorrect oil filter during the Oil change processThis situation has nothing to do with a warrantyA BMW car has a standard, if as a dealership they do not put the standard it will always come up with this kind of situation.I am aware of the warranty which was a daysThe days has expired and for me I should be responsible for any repair, but if an issue happen due to a lack of experience of maintaining a BMW from Lindsay Honda , I think the dealer is responsible for the expense.I told the business that I do not know nothing about carSo since the warranty was expired I took the car to Kelly Service for repairIt is from there we found out that the cause was due to an incorrect filter that was put during the oil change done by Linday HondaThe advisor from Kelly BMW was even willing to explain the cause to Lindsay Honda manager,but he refused to contact Kelly to find outI even dropped the sheet showing the diagnostic to the dealer, but they refused to understand the problem
Regards, *** ***
First, I believe the whole point of
this complaint is being missed. There is sooo much more involved here than, "The final price of the vehicle was clearly stated and confirmed and agreed upon by the customer prior to purchase and deliveryIt was not until after the customer purchased and took delivery of the vehicle that she mentioned pricing from another dealership"; which is their response.First; As stated in the original complaint, I responded to a advertisement in a commercial stating; "Huge Clearance on all models to make room for new 2018's".......I was immediately contacted by the dealership when I inquired online and also talked to the sales person (dwight) 8/prior to coming into the dealership 8/and specifically asked about the mark down on the HRV that I was inquiring about and instead of him saying, "we are not offering any mark downs", he said, "I'm sure we can work something out." When I came into the dealership 8/22 "the final price of the vehicle" as noted above was the sticker price of $27,180. They didn't take anything off the sticker price as was promised over the phone with Dwight prior to coming in. Yes, I accepted but had I known the savings I could have received by going to another dealership; as advised by a friend, that I should have gotten something off the sticker price; that deal (because as it turns out, that was a deal for lindsay honda and not for me) would have never happened. It was then and the same evening of 8/22, after talking to a friend, that I contacted Honda *** and was offered the sale price right away via email which is attached of $1,immediately off the sticker price of the same cost of $27,180. I feel that it is only fair, considering all the circumstances, that lindsay honda reconsider and honor the sale price of $1,that I would have received from another Honda dealership and reimburse the amount to me to maintain their good standing (so they say) and their reputation. It is my understanding that once it has been tarnished it is very hard to get it back. dwight stated that their only profit was $400; but I question is why advertise "clearance" if you're not going to give one!! Good luck lindsay Honda. I just hope I never have to stump to such low levels to acquire anything
The customer has spoken with Wes C*** todayPer Wes, because the customer's warranty company is not willing to cover the cost to repair the vehicle, the dealership is offering a one time goodwill gesture in covering the cost of laborThe customer, however, is responsible for covering the cost
of partsMrC*** has spoken with the customer and customer is satisfied with the resolutionThank you
I am rejecting this response because: The updates were performed for the second time. Initially the vehicle did seem to run slightly better but now it is running rough. The vibration is still very noticeable in the driver and passenger seat. I do plan on contacting service for the third time. If I do not get a resolution I may attempt to contact an attorney and possible look into a class action suit that is being filed in California
we seems to forgetting the major problemI bought this car with an understanding that the AC issues are to be fixeddays later and after multiple attemps from my end to get the problem fixed it has not been
Good afternoonAfter following up with the BDC and Sales Department, please advise if the customer would agree to a phone call to discuss further, her questions We would be happy to contact her to discuss further and answer any questions that she hasThank you
Our office is researching the customer's concerns and history of the last payment made and will be in contact shortly
Hi,It appears I missed the first email about the dealers response and didn't get back to you within the ten days requestedMy apologies for that but I did want to make sure you were aware I am certainly not happy with the dealers response As a side note, I don't believe they responded to my initial complaint within days I will address the points in their response below: They said in their response they do not take deposits or hold Touring Pilots due to demand I wasn't asking them to take a deposit or hold anything I wanted to purchase the Pilot they had for sale They said they offered to do the deal if the customer met the criteria in the disclaimer Actually, below is a screen shot of the original text I got from them stating they wouldn't honor it because of demand and that ads only apply to the models which is stated nowhere in their criteria I got this response from them about 24hrs after I initially started trying to purchase the vehicle The vehicle is in high demand and conveniently they failed to respond to me until after the other lower priced vehicle was already sold It was available for many hours after I started trying to purchase their vehicle If they don't want to match a competitors price on a high demand vehicle I would expect that an effective way not to do that would be to delay until the vehicle I am trying to price match is no longer available In their disclaimer it says I must provide the dealers written purchase offer for an identical vehicle, not a signed offer I believe I did that by showing the competitors vehicle in writing online They tried to say the price was a mistake I don't believe that as I can provide screen shots from other dealers selling an identical pilot for within a dollar of that price They claim all I had to do was meet the criteria in the disclaimer and they would be happy to do the deal with me At no time did I feel they would be happy to have my business if I took them up on their own price match offer In fact, it was exactly the opposite They put every road block possible in my path to avoid keeping their word I do not feel this dealership acted in an honest and fair way and it should not be accepted
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** *** ***
Honda Manufacturing is aware of this issue and is working on a repair resolution, and should tentatively have a repair confirmed within the next 30-days Unfortunately, the dealership service department must wait on the repair resolution to come from Honda directly
Please have the customer provide our office with back up as to how his wife's credit was adversely affected so that we may quantify what needs to be doneThank you
Our sales manager (MrErnie H***) has spoken with the customer today and has resolved the customer's complaint
Hello,I am confusedI filled a complaint against Lindsay HondaI stated my side of the issue, Lindsay Honda merely stated that they would check there records to see what happenedI responded that I accept the Business response to settle this claimAnd now the case is closed!!!!!!!!!!!!!!!!!!
They haven't resolved the issue at ALL! They are doing what they have done since this issue came aboutThey say they will check into it and then never call back!!!!!!!!!!!!!!!!!!!!!!!!!! And of course I never get any results.I want this cased reopened until they solve my issue, which is an issue that they created.*** ***###-###-####
Please see the attached signed RO work order for Mr***'s brake workPlease note that the customer was quoted prior to the work ever being completed, a price of $plus tax. Thank you,Danielle B***Executive AssistantLindsay Acura Lindsay Honda
Complaint: ***
I am rejecting this response because:They have obviously not read the complaint I initially asked to be called by the dealership manager/owner to discuss the lack of service I have received from the sales group and them not honoring their commitments to service their customers They continue to drag their feet and have been unable to provide any proof they clearly explained the car wash policy and now they state they don't even have one? Not a surprise Apparently the sales group will say anything to sell a car because they don't plan to stand behind itI am not going to keeping going back and forth I requested a phone call from the dealership manager and that still hasn't happened Anything less than that I will not accept as satisfactory Potential customers can see this case on the Revdex.com site and see their lack of responsiveness when it comes to servicing their customersPerhaps they will think twice before buying a car from them
We are looking into this complaint further and will advise by end of business dayThank you for your patience
After researching the communication history between the customer and the dealership, we have found that the customer was in communication with the sales representative even after September 6, 2016, as the sales rep reached out to the customer to advise that there was still a pending bank response in
which our Finance department had not received a response from the bank as of thenAlso, please provide clarification of when the customer discovered his credit bureau inquiries, as we are in 2017, almost one year from the customer's original communication with the sales representative and Lindsay AcuraIf the customer has any questions, please feel free to contact our office at ###-###-#### and ask for DanielleWe are happy to discuss this further and answer any questionsThank you
Per the new car sales manager, the customer's vehicle MSRP was $32,295, the selling price was $32,215- minus the first fees which the customer did not put downThe sale price was $31, In reference to the customer's trade, the trade value was discussed and agreed uponThe
customer also signed for the additional products in the business office, which were properly disclosed If the customer would like, we would welcome the opportunity for him to discuss with the manager (Tony E***, the salesperson (Tony C***) and the business manager (Katherine B***) to all sit down with the customer and review the transaction with him at his earliest convenience
I am rejecting this response because:
It is irrelevant as to when this information was discoveredThe sales representative was in further contact in attempts to see if I might instead want to lease an Acura ILXTo which I declinedThe communication beyond when I was present consisted of stating that I had no interest in further pursuing conversation and that I did not wish for any further attempts to finance the vehicleI stated I was not interested in pursuing the vehicle any more and that I did not want any more inquiries than what I had already approved of while present at the dealership on the 3rd of SeptemberThe response I received was "We'll, let's just see what we can doHold on and I might be able to help." I reiterated the same statement as mentioned earlier and stated I did not want any more inquiriesWhen checking my report I saw numerous inquiries on my credit bureau after the fact that were on the very day he called, September 6thI did not authorize the inquiries placed on my credit bureau by Lindsay Honda on September 6th
Regards,
*** ***
The customer purchased a Acura TL on October 21, with aftermarket wheels, and with 135k+ miles on the vehicle The customer spoke to MrC*** on January 19, and MrC*** advised the customer that the vehicle was purchased five months ago and that the dealership is
not responsible for replacing rims/wheelsIf you have any additional questions, please feel free to contact my office at ###-###-####Thank you
I am rejecting this response because: The Dealership put an incorrect oil filter during the Oil change processThis situation has nothing to do with a warrantyA BMW car has a standard, if as a dealership they do not put the standard it will always come up with this kind of situation.I am aware of the warranty which was a daysThe days has expired and for me I should be responsible for any repair, but if an issue happen due to a lack of experience of maintaining a BMW from Lindsay Honda , I think the dealer is responsible for the expense.I told the business that I do not know nothing about carSo since the warranty was expired I took the car to Kelly Service for repairIt is from there we found out that the cause was due to an incorrect filter that was put during the oil change done by Linday HondaThe advisor from Kelly BMW was even willing to explain the cause to Lindsay Honda manager,but he refused to contact Kelly to find outI even dropped the sheet showing the diagnostic to the dealer, but they refused to understand the problem
Regards, *** ***
First, I believe the whole point of
this complaint is being missed. There is sooo much more involved here than, "The final price of the vehicle was clearly stated and confirmed and agreed upon by the customer prior to purchase and deliveryIt was not until after the customer purchased and took delivery of the vehicle that she mentioned pricing from another dealership"; which is their response.First; As stated in the original complaint, I responded to a advertisement in a commercial stating; "Huge Clearance on all models to make room for new 2018's".......I was immediately contacted by the dealership when I inquired online and also talked to the sales person (dwight) 8/prior to coming into the dealership 8/and specifically asked about the mark down on the HRV that I was inquiring about and instead of him saying, "we are not offering any mark downs", he said, "I'm sure we can work something out." When I came into the dealership 8/22 "the final price of the vehicle" as noted above was the sticker price of $27,180. They didn't take anything off the sticker price as was promised over the phone with Dwight prior to coming in. Yes, I accepted but had I known the savings I could have received by going to another dealership; as advised by a friend, that I should have gotten something off the sticker price; that deal (because as it turns out, that was a deal for lindsay honda and not for me) would have never happened. It was then and the same evening of 8/22, after talking to a friend, that I contacted Honda *** and was offered the sale price right away via email which is attached of $1,immediately off the sticker price of the same cost of $27,180. I feel that it is only fair, considering all the circumstances, that lindsay honda reconsider and honor the sale price of $1,that I would have received from another Honda dealership and reimburse the amount to me to maintain their good standing (so they say) and their reputation. It is my understanding that once it has been tarnished it is very hard to get it back. dwight stated that their only profit was $400; but I question is why advertise "clearance" if you're not going to give one!! Good luck lindsay Honda. I just hope I never have to stump to such low levels to acquire anything
The customer has spoken with Wes C*** todayPer Wes, because the customer's warranty company is not willing to cover the cost to repair the vehicle, the dealership is offering a one time goodwill gesture in covering the cost of laborThe customer, however, is responsible for covering the cost
of partsMrC*** has spoken with the customer and customer is satisfied with the resolutionThank you
I am rejecting this response because: The updates were performed for the second time. Initially the vehicle did seem to run slightly better but now it is running rough. The vibration is still very noticeable in the driver and passenger seat. I do plan on contacting service for the third time. If I do not get a resolution I may attempt to contact an attorney and possible look into a class action suit that is being filed in California