Our office has been in communication with the customer regarding concerns. Customer stated she will contact our office by 4pm today to schedule arrangements to re-sign paperwork with the corrected tax code.
We do not have a written policy regarding the car wash operation. However, customers may take advantage of the car was anytime during business hours Monday-Friday during normal business hours (weather pending) . Customers may go to the receptionist desk and someone will be happy to assist.
I reviewed the response made by the business in reference to complaint ID 12568357, and find the resolution is satisfactory to me. I still believe that Lindsay Honda needs to completely redesign their forms describing the warranty and insurance products they sell with vehicles. The forms merge products among small print line items, hand-written monthly payment amounts that hide the true cost of the products, and a verbal presentation that does not clarify to the customer what they are buying or how much it costs. Furthermore, the forms that clearly delineate the products and cost per product are not reviewed with the customer; they are folded up and handed to the customer on their way out the door. The entire add-on sales process is designed to be deceptive to the customer. If this process is not made more clear to customers, this dealer will continue to defraud customers and risk similar complaints like this one.
Per the New Car Manager, we do not take deposits or hold Touring Pilots due to demand. We offered to do the deal if the customer met the criteria in the disclaimer. The customer refused. We called [redacted] Honda because it was the only Touring Pilot on their website at that price. The others were listed at MSRP. When we inquired the informed as it was sold, the customer refused to accept the answer. All the customer has to do is meet the criteria in the disclaimer and we will be happy to do the deal with him.
Mr. B[redacted] in the F&I department has been in contact with the customer as of today (7/28/2015) and is in the process of resolving the customer's complaint. Thank you.
The customer may choose to cancel the extended warranty. In order to do so, please have the customer can go online to www.hondacancel.com. Upon cancellation, funds will be sent to the lien holder and applied toward the customer's loan. All details regarding the cancellation process are noted at...
The customer reached out to us the same day of the review. We have since responded to the customer's email in hopes that we have better clarified her response to her recent experience at the dealership. With the recent manufacturer's airbag recall, vehicles are added daily to the list and...
unfortunately, sometimes we are notified from the manufacturer late. Please know that we work diligently to relay information to our customers as quickly as it becomes available to us. We apologize for any inconvenience this may have caused the customer. If customer has any questions, please contact 614-864-5[redacted], a Sales Manager will be happy to answer any additional questions/concerns.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
the chain of events is not correct and the emails that were sent proved that. It was a three week process and when I went to buy the car was told it was sold. Then the next day it appears, however it has to have major service on it and the price of car will increase because of it. It says in the original ad that it was serviced. So then a few days later it has all these issues with the car and needed serviced again? Yes they said they would cover it but not until I had a fit. And like I pointed out - was not going to be stuck with a car that may have significant issues with it. My family and coworkers all agree with me. The whole experience was shady and then it was take that car as is or get a car at a higher cost, mileage restrictions, year restrictions, higher down payment, etc. that I was never made aware of either. Had nothing happened then I would not have made a complaint with Revdex.com and the AG's office. I was prepared and had my $500 down and ready to buy a car that was not available to me when I went to pick it up. Was showed cars much higher in price, and with major issues that had to be fixed in the car. Had I been able to work with them I would not have to make a complaint. So since I have contacted the Revdex.com and AG's office, will go on other sites to let them know how this company operates and trests its customers.
I did mention the issue with the air conditioning to both my salesperson, Tyler W[redacted] and the service consultants who were there on 8/27 - Ron S[redacted] and Matthew P[redacted]. Matthew was the one who took my information and when they completed the work, instead of talking to me and having me sign the service form, he told me that they had put a spark plug in the car and that I would get a copy of the "receipt" in the mail. I was assuming that whatever was being mailed to me would have info that addressed the spark plug and what they found with the air conditioning. But I never got anything regarding either issue in the mail and since I had previously left voicemail messages for Matthew that were never returned, I was contacting Tyler instead to find out what I should do next and he advised me to contact Wes Campbell instead. When I finally spoke to Wes, he was very rude and unwilling to really listen or offer any assistance and told me that there was nothing he could do for me.
I circled back to our Accounting Department regarding Ms. [redacted]' complaint. The check for payoff was sent upon the customer's deal being finalized/funded. To my understanding, the day the customer came in to the dealership and traded out of her previous vehicle, a payment on her trade was due the...
same day, that may be why/if she was receiving communication from her previous lender in reference to her account.Thank you,
The final price of the vehicle was clearly stated and confirmed and agreed upon by the customer prior to purchase and delivery. It was not until after the customer purchased and took delivery of the vehicle that she mentioned pricing from another dealership.
Our office has been in communication with the customer regarding concerns. Customer stated she will contact our office by 4pm today to schedule arrangements to re-sign paperwork with the corrected tax code.
We do not have a written policy regarding the car wash operation. However, customers may take advantage of the car was anytime during business hours Monday-Friday during normal business hours (weather pending) . Customers may go to the receptionist desk and someone will be happy to assist.
I reviewed the response made by the business in reference to complaint ID 12568357, and find the resolution is satisfactory to me. I still believe that Lindsay Honda needs to completely redesign their forms describing the warranty and insurance products they sell with vehicles. The forms merge products among small print line items, hand-written monthly payment amounts that hide the true cost of the products, and a verbal presentation that does not clarify to the customer what they are buying or how much it costs. Furthermore, the forms that clearly delineate the products and cost per product are not reviewed with the customer; they are folded up and handed to the customer on their way out the door. The entire add-on sales process is designed to be deceptive to the customer. If this process is not made more clear to customers, this dealer will continue to defraud customers and risk similar complaints like this one.
Per the New Car Manager, we do not take deposits or hold Touring Pilots due to demand. We offered to do the deal if the customer met the criteria in the disclaimer. The customer refused. We called [redacted] Honda because it was the only Touring Pilot on their website at that price. The others were listed at MSRP. When we inquired the informed as it was sold, the customer refused to accept the answer. All the customer has to do is meet the criteria in the disclaimer and we will be happy to do the deal with him.
Mr. B[redacted] in the F&I department has been in contact with the customer as of today (7/28/2015) and is in the process of resolving the customer's complaint. Thank you.
The customer may choose to cancel the extended warranty. In order to do so, please have the customer can go online to www.hondacancel.com. Upon cancellation, funds will be sent to the lien holder and applied toward the customer's loan. All details regarding the cancellation process are noted at...
hondacancel.com. Thank you.
The customer reached out to us the same day of the review. We have since responded to the customer's email in hopes that we have better clarified her response to her recent experience at the dealership. With the recent manufacturer's airbag recall, vehicles are added daily to the list and...
unfortunately, sometimes we are notified from the manufacturer late. Please know that we work diligently to relay information to our customers as quickly as it becomes available to us. We apologize for any inconvenience this may have caused the customer. If customer has any questions, please contact 614-864-5[redacted], a Sales Manager will be happy to answer any additional questions/concerns.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
the chain of events is not correct and the emails that were sent proved that. It was a three week process and when I went to buy the car was told it was sold. Then the next day it appears, however it has to have major service on it and the price of car will increase because of it. It says in the original ad that it was serviced. So then a few days later it has all these issues with the car and needed serviced again? Yes they said they would cover it but not until I had a fit. And like I pointed out - was not going to be stuck with a car that may have significant issues with it. My family and coworkers all agree with me. The whole experience was shady and then it was take that car as is or get a car at a higher cost, mileage restrictions, year restrictions, higher down payment, etc. that I was never made aware of either. Had nothing happened then I would not have made a complaint with Revdex.com and the AG's office. I was prepared and had my $500 down and ready to buy a car that was not available to me when I went to pick it up. Was showed cars much higher in price, and with major issues that had to be fixed in the car. Had I been able to work with them I would not have to make a complaint. So since I have contacted the Revdex.com and AG's office, will go on other sites to let them know how this company operates and trests its customers.
I did mention the issue with the air conditioning to both my salesperson, Tyler W[redacted] and the service consultants who were there on 8/27 - Ron S[redacted] and Matthew P[redacted]. Matthew was the one who took my information and when they completed the work, instead of talking to me and having me sign the service form, he told me that they had put a spark plug in the car and that I would get a copy of the "receipt" in the mail. I was assuming that whatever was being mailed to me would have info that addressed the spark plug and what they found with the air conditioning. But I never got anything regarding either issue in the mail and since I had previously left voicemail messages for Matthew that were never returned, I was contacting Tyler instead to find out what I should do next and he advised me to contact Wes Campbell instead. When I finally spoke to Wes, he was very rude and unwilling to really listen or offer any assistance and told me that there was nothing he could do for me.
I circled back to our Accounting Department regarding Ms. [redacted]' complaint. The check for payoff was sent upon the customer's deal being finalized/funded. To my understanding, the day the customer came in to the dealership and traded out of her previous vehicle, a payment on her trade was due the...
same day, that may be why/if she was receiving communication from her previous lender in reference to her account.Thank you,
The final price of the vehicle was clearly stated and confirmed and agreed upon by the customer prior to purchase and delivery. It was not until after the customer purchased and took delivery of the vehicle that she mentioned pricing from another dealership.