Please advise the customer that at the time she was working with the salesperson regarding the Saturn, she was informed incorrectly by the salesperson that the vehicle had sold ,when in fact it had not sold that dayWe apologize for any confusion on the part of the salesperson for not relaying the correct status of the vehicle at that time If the customer has any additional questions, she may contact ###-###-####Thank you
Although we firmly believe that the dealership is not at fault for the customer's stated vehicle issues, as a goodwill gesture, the dealership is offering to reimburse the customer in the amount of $This offer is extended as a one-time gesture and the customer will need to make arrangements to schedule an appointment to arrive at the dealership to pick up the reimbursement checkUpon picking up the reimbursement check, the customer will be required to sign a release as wellPlease have customer contact ###-###-#### to schedule a pick up timeThank you
The customer spoke with our office via phone this afternoonWe are awaiting the requested documentation from the customer as discussed during the phone callThank you
Correction, *** *** (Lindsay Honda UC Sales Manager) spoke to the husband (Mr*** ***) regarding the dealership not being able to hold vehicles without the full down payment In reference to the credit inquiries pulled for Mrand Mrs***,, the customers authorized the dealership to pull their credit upon a vehicle inquiry to the dealership via an internet lead through our Business Development Center Credit inquiries are submitted by the dealership via social security number, name and address The bank would provide any additional information needed to the credit bureaus
All coupons must be presented before sale negotiations. The vehicle stickers at $29,035, customer purchased vehicle for $27,315. The customer received $1720 in discounts. Coupons cannot be combined with any other offers. If the customer would like to discuss further, please feel free to contact our office at [redacted]. Thank you.
The consumer purchased the vehicle "As-Is" on April 26, 2017. The consumer brought the vehicle in to our service department on June 21, 2017, 2 months and approximately 2,000 miles after initial purchase for a check engine light issue. The service department, as a one time goodwill gesture ran...
diagnosis at no charge to the customer. At this time, the dealership is willing to offer to the consumer as a goodwill gesture, the amount of $195.01 in the form of a service department credit, which may be used for future service related items at our service department.
They did not address my main concern. Forget about the issue with the car, my concern is my credit. I do not work for [redacted], my husband does. When they ran my application through the bank they listed [redacted] as my employer! The only way to fix that is to remove their inquiry from my credit report and think that's the least they can do. On another note, I never dealt with or talked to a [redacted] while at Lindsay. Good luck!!!
I sent this via another e-mail address but cannot tell if it went through. Immediately below is the e-mail I sent requesting the price match. Below that is the text response I got stating they were not matching them because of the high demand. At the very bottom is a screen shot of...
the ad from their website. The ad is a video which runs automatically. It’s the third video that runs. I also included a blow up of the fine print. I appreciate any help you can provide. Thanks,
Coupon verbiage states the following: "Purchase or lease a new Honda and receive $300 worth of FREE Honda Genuine Accessories for your new ride! Must fill out coupon to validate. Offer...
good through Memorial Day Monday. Present before negotiations" Disclaimer also states the following: "Coupon may not be combined with other offers. Void where prohibited. Limit of one (1) coupon applied per vehicle purchase. Other restrictions may apply, see dealer for details."
[redacted] (Used Car Sales Manager) advised the customers that company policy prohibits holding vehicles without full down payment. The vehicle ended up selling prior to customer's return with full down payment. There were additional vehicles on lot that would have worked within the customer's bank...
approval, but, however, none were to the customer's liking. We apologize for any inconvenience, but our company policy does not allow us to hold vehicles without full down payment.
Please advise the customer that per the New Car Sales Manager, the competing offer had to be within our state. The market supply has loosened up dramatically recently and he would be happy to assist the customer with a Honda Pilot purchase. However, please let the customer know that the dealership does not take deposits or hold vehicles. The Sales Manager would be happy to schedule an appointment for the customer to come to the dealership, the customer would need to purchase from the in-stock inventory. Please advise if the customer would like to schedule an appointment.
with an agreement with Lindsay then I would not have had to contact Revdex.com to begin with. They tried to sell me a car and when I went to dealership to buy the car I was told it was sold that morning. Then I was shown cars way over the price I was comfortable in paying. There were condition restrictions that was not told about. The years and mileage on any car I purchased also had restrictions. Wasted almost two hours that evening and left very upset. Next morning a miracle happened over night and I was told the car had not been purchased. Then I was told it needed extensive service/repairs that I would have to pay for and add to loan of car. After I had a fit they then said they would waive the repairs/service on the car and once repairs were made then I could buy car still. After all of that did not feel comfortable buying that car out of fear of something being seriously wrong with car. Did not want problems down the road. After back and forth all day with online sales person, and then his supervisor got disgusted. I just spent $2,000 for a new transmission and breaks on my car in October of 2014. Then in March of 2015 same exact thing happened. Transmission that I had just purchased broke down as well. So I am in need of a reliable but affordable car to get me to and from work. I did not feel that comfortable buying that Saturn after all that had happened in trying to purchase that car. The only way I would buy a car from them at this point would be at no money down. I can pay $500 down at two other dealers. I am in the process of repairing my credit after a foreclosure/modification plan was agreed upon. I chose Lindsay because I heard good things about them. And I did not want to apply for loans all over town so as to not have more on my credit reports. This whole mess was just disappointing and time consuming. No one at Lindsay were on the same page. I have no car and taking bus to and from work. So needless to say I was in great need of car. I still need to make sure I can afford the payments/insurance on the car and need to be comfortable with the car I purchase so I do not end up in the same mess I am in now. The $2,000 I had to put into my car to fix then it still broke down would of made a great down payment. I did nothing wrong and kept in contact with the dealership and it was 3 week process. I did my research, knew what I was comfortable in paying, and comfortable with the down payment I was asked to pay. The fact that I ended up with no car is not my fault - it is the way the dealership handled all of it. I also made a complaint to the Attorney General's office as well. And my coworkers and family all agree that something was not right with that car so did not purchase and still left without a car.
The customer opted to not purchase an extended warranty and/or additional coverage at the time of his purchase, and although the Lindsay Honda dealership warranty was only valid during the first 30 days after the initial date of purchase, if the customer would have initially contacted us when he...
started experiencing issues with the vehicle, we would have, as a goodwill gesture, scheduled for our Service Department to look at the vehicle and possibly try to assist the customer, depending on the issue. We expressed this to the customer several times. We were not contacted until after the customer took the vehicle another dealership service department and already paid for repairs.
Per the New Car Sales Manager (Ernie H[redacted]), at the time of the sales process, the dealership staff always explain to our customers that car washes are free, however, they are only available Monday-Friday during hours of operation, weather permitting.
Manager, the customer brought her vehicle in to the Service Department on November 16, 2015. The Service Department performed all of the updates available by Honda to address concerns. In following up with the customer on November 17, 2015, customer stated everything was fine, and happy with the repair and that it addressed her concerns. Our Service department has not received any further communication from the customer since November 17, 2015.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed a response made by the business in reference to complaint ID [redacted], and all areas of dispute have noe been addressed by manager. Thank you.
Please advise the customer that at the time she was working with the salesperson regarding the Saturn, she was informed incorrectly by the salesperson that the vehicle had sold ,when in fact it had not sold that dayWe apologize for any confusion on the part of the salesperson for not relaying the correct status of the vehicle at that time If the customer has any additional questions, she may contact ###-###-####Thank you
As of June 25, 2015, per Ernie Hyatt (Lindsay Honda New Car Sales Manager), contact has been made with the customer to resolve customer's complaint
Although we firmly believe that the dealership is not at fault for the customer's stated vehicle issues, as a goodwill gesture, the dealership is offering to reimburse the customer in the amount of $This offer is extended as a one-time gesture and the customer will need to make arrangements to schedule an appointment to arrive at the dealership to pick up the reimbursement checkUpon picking up the reimbursement check, the customer will be required to sign a release as wellPlease have customer contact ###-###-#### to schedule a pick up timeThank you
The customer spoke with our office via phone this afternoonWe are awaiting the requested documentation from the customer as discussed during the phone callThank you
Correction, *** *** (Lindsay Honda UC Sales Manager) spoke to the husband (Mr*** ***) regarding the dealership not being able to hold vehicles without the full down payment In reference to the credit inquiries pulled for Mrand Mrs***,, the customers authorized the dealership to pull their credit upon a vehicle inquiry to the dealership via an internet lead through our Business Development Center Credit inquiries are submitted by the dealership via social security number, name and address The bank would provide any additional information needed to the credit bureaus
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
All coupons must be presented before sale negotiations. The vehicle stickers at $29,035, customer purchased vehicle for $27,315. The customer received $1720 in discounts. Coupons cannot be combined with any other offers. If the customer would like to discuss further, please feel free to contact our office at [redacted]. Thank you.
The consumer purchased the vehicle "As-Is" on April 26, 2017. The consumer brought the vehicle in to our service department on June 21, 2017, 2 months and approximately 2,000 miles after initial purchase for a check engine light issue. The service department, as a one time goodwill gesture ran...
diagnosis at no charge to the customer. At this time, the dealership is willing to offer to the consumer as a goodwill gesture, the amount of $195.01 in the form of a service department credit, which may be used for future service related items at our service department.
They did not address my main concern. Forget about the issue with the car, my concern is my credit. I do not work for [redacted], my husband does. When they ran my application through the bank they listed [redacted] as my employer! The only way to fix that is to remove their inquiry from my credit report and think that's the least they can do. On another note, I never dealt with or talked to a [redacted] while at Lindsay. Good luck!!!
I sent this via another e-mail address but cannot tell if it went through. Immediately below is the e-mail I sent requesting the price match. Below that is the text response I got stating they were not matching them because of the high demand. At the very bottom is a screen shot of...
the ad from their website. The ad is a video which runs automatically. It’s the third video that runs. I also included a blow up of the fine print. I appreciate any help you can provide. Thanks,
Coupon verbiage states the following: "Purchase or lease a new Honda and receive $300 worth of FREE Honda Genuine Accessories for your new ride! Must fill out coupon to validate. Offer...
good through Memorial Day Monday. Present before negotiations" Disclaimer also states the following: "Coupon may not be combined with other offers. Void where prohibited. Limit of one (1) coupon applied per vehicle purchase. Other restrictions may apply, see dealer for details."
[redacted] (Used Car Sales Manager) advised the customers that company policy prohibits holding vehicles without full down payment. The vehicle ended up selling prior to customer's return with full down payment. There were additional vehicles on lot that would have worked within the customer's bank...
approval, but, however, none were to the customer's liking. We apologize for any inconvenience, but our company policy does not allow us to hold vehicles without full down payment.
Please advise the customer that per the New Car Sales Manager, the competing offer had to be within our state. The market supply has loosened up dramatically recently and he would be happy to assist the customer with a Honda Pilot purchase. However, please let the customer know that the dealership does not take deposits or hold vehicles. The Sales Manager would be happy to schedule an appointment for the customer to come to the dealership, the customer would need to purchase from the in-stock inventory. Please advise if the customer would like to schedule an appointment.
If we were able to come up...
with an agreement with Lindsay then I would not have had to contact Revdex.com to begin with. They tried to sell me a car and when I went to dealership to buy the car I was told it was sold that morning. Then I was shown cars way over the price I was comfortable in paying. There were condition restrictions that was not told about. The years and mileage on any car I purchased also had restrictions. Wasted almost two hours that evening and left very upset. Next morning a miracle happened over night and I was told the car had not been purchased. Then I was told it needed extensive service/repairs that I would have to pay for and add to loan of car. After I had a fit they then said they would waive the repairs/service on the car and once repairs were made then I could buy car still. After all of that did not feel comfortable buying that car out of fear of something being seriously wrong with car. Did not want problems down the road. After back and forth all day with online sales person, and then his supervisor got disgusted. I just spent $2,000 for a new transmission and breaks on my car in October of 2014. Then in March of 2015 same exact thing happened. Transmission that I had just purchased broke down as well. So I am in need of a reliable but affordable car to get me to and from work. I did not feel that comfortable buying that Saturn after all that had happened in trying to purchase that car. The only way I would buy a car from them at this point would be at no money down. I can pay $500 down at two other dealers. I am in the process of repairing my credit after a foreclosure/modification plan was agreed upon. I chose Lindsay because I heard good things about them. And I did not want to apply for loans all over town so as to not have more on my credit reports. This whole mess was just disappointing and time consuming. No one at Lindsay were on the same page. I have no car and taking bus to and from work. So needless to say I was in great need of car. I still need to make sure I can afford the payments/insurance on the car and need to be comfortable with the car I purchase so I do not end up in the same mess I am in now. The $2,000 I had to put into my car to fix then it still broke down would of made a great down payment. I did nothing wrong and kept in contact with the dealership and it was 3 week process. I did my research, knew what I was comfortable in paying, and comfortable with the down payment I was asked to pay. The fact that I ended up with no car is not my fault - it is the way the dealership handled all of it. I also made a complaint to the Attorney General's office as well. And my coworkers and family all agree that something was not right with that car so did not purchase and still left without a car.
The customer opted to not purchase an extended warranty and/or additional coverage at the time of his purchase, and although the Lindsay Honda dealership warranty was only valid during the first 30 days after the initial date of purchase, if the customer would have initially contacted us when he...
started experiencing issues with the vehicle, we would have, as a goodwill gesture, scheduled for our Service Department to look at the vehicle and possibly try to assist the customer, depending on the issue. We expressed this to the customer several times. We were not contacted until after the customer took the vehicle another dealership service department and already paid for repairs.
Please see attached As-Is Buyers Guide.Thank you,Danielle B[redacted]Executive AssistantLindsay Acura Lindsay Hondap. ###-###-#### f. ###-###-####
Per the New Car Sales Manager (Ernie H[redacted]), at the time of the sales process, the dealership staff always explain to our customers that car washes are free, however, they are only available Monday-Friday during hours of operation, weather permitting.
Per the Service...
Manager, the customer brought her vehicle in to the Service Department on November 16, 2015. The Service Department performed all of the updates available by Honda to address concerns. In following up with the customer on November 17, 2015, customer stated everything was fine, and happy with the repair and that it addressed her concerns. Our Service department has not received any further communication from the customer since November 17, 2015.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed a response made by the business in reference to complaint ID [redacted], and all areas of dispute have noe been addressed by manager. Thank you.