I ordered an item and it was confirmed at 5:19pm on 11/7/but at 4:31pm on 11/8/they said it was out of stock It shouldn't take hours I purchasied an item on 11/7/and got a confirmation e-mail at 5:19pm but on 11/8/at 4:31pm I received an email that the item is out of stock They only offered free shipping for this item Two major complaints is that 1) their website/whomever fills order to have caught this out of stock issue earlier than hours after the order confirmation and 2) only was going to give me free shipping on my next order I don't want any trouble and don't cause any but this is bad business
There are plenty of things that I can say about Under Armour They seem to constantly have orders that they can't fulfill since they don't manage their stock well Plenty of clothes that break on the seams, or have small holes in them and when you wear them, they tear apart Logos that come off after washes in delicates, not even with regular clothing Customer service is non existent They will NOT give you an address for returns, but they will email you links that don't work to open the return labels In the end you will not be able to return the merchandise that is basically trash and be insulted twice, since you still pay for it and not able to use it They are a poorly managed company and it shows They are also using even cheaper materials now that they are creating collections for cheap stores like [redacted] Their Under Armor Box is a JOKE! Very cheap vinyl smelling clothing and shoes and no matter what you do, they will get your money there No communication whatsoever and they will charge your credit card well after the days that they were authorized to They will give you plenty of excuses after holding on the phone for minutes to one hour(since the chat never seems to work)
I did not recieve my merchandise that was shipped and Under Armour and Fed ex both will not own up to itUnder Armour will not refund me Order date: Aug Ship date: Septor Date Fed ex claims they delievered: sept FED EX Tracking # XXXXXXXXXXXX UA Order #P-XXX-XXXX-XXXX Payment method: AMEX Total amount: $
Can you give zero stars?? I placed an online order with UnderArmour on July 18th for a pair a sneakers required by my daughter's sports team After a couple of weeks, the package had not arrived so I began trying to reach customer service The hold time to actually get some one on the phone is close to an hour! After multiple phone calls, I learned that the package was lost in shipping and that they would send a replacement It's been almost a full week later and that replacement package STILL hasn't been sent They just tell me that I'll get an email when it does I cannot possibly understand how in this day and age it would take a week to process a rush/priority/replacement order They've offered no reason BUYER BEWARE!! If you need your merchandise, I would highly recommend shopping elsewhere!!!!
Ordered some gear from the WebsiteCompany isn't refunding my moneyThey've had my return for days and they said it would be to days Ordered some items from the website August 27thI sent the Items back on September 1stThe items were delivered back to Under Armour on September 14th on Fed Ex tracking XXXXXXXXXXXXXXXXXXXXXX After contacting Under Armour, they said it would be to daysWe're now going on days and they have yet to refund me Order # P-XXX-XXXX-XXXX
I placed an online order on 12/& ordered total $I was charged for that amount & an additional $I contacted customer service & I was told that one of the items I purchased would be shipped from a different warehouse which they subsequently charged $in errorI was told it was nothing they could do about it & I would have to wait until it falls off my accountI wasn't offered an apology for the overcharge & a credit Product_Or_Service: Retail clothing Order_Number: P-XXX-XXXX-XXXX
I placed a order in August, never recieved it Asked for a gift card to replace items that had sold out I placed a order with you guys in AUgust, It never came I called and got a gift card issuedI placed another order and the supervisor Steven cancelled the orderI called back to get the gift card reinstated several times, finally got it reinstatedSteven noted my account that only he can take the orderGot transferred to him and he cursed me out, refused to take the order and cancelled the gift cardsNo one will take the order, and now I am out money and gear
Did not receive order after they billed my card two weeks ago Placed an online order,my card was billedAfter a week and still no pkg, I called and was told no record of my orderI gave them my order number and was told, oh sorry must have been a glitch somewhereI told them but you already charged meThey said well we will have to place the order againI told them you fix it and don't charge me againI ordered these cleats for my grandson and that he starts practice Monday and that he had to have themThat is why I ordered so earlySo they assured they would be here Monday(today) morning and still nothingVery dissatisfied!!! with this companyI call three times and was told we are working on it, we will send you a couponI don't want a coupon, I want what I paid for
Placed order with Under ArmourUnder Armour canceled the orderDid not receive my refund after they canceled my order Under Armour did not refund my order after cancelling it
I placed an Order for a pair of shoes for my son for Christmas only to find out hours later they were the wrong shoes so my wife called to see about canceling the order & or exchanging them for the correct shoes & if we had to pay the difference we would gladly do so!The customer service agent said we could not cancel the order because it was being processedI informed that I didn't want the shoes at all because the hassle & how this process was being handleThe agent told me I couldn't cancel my order & that I would have to wait until the shoes shoes were shipped & I receive them then send them back then wait for my refundI informed him I wanted to speak with a supervisor & he said they were all busy on the phone & he would have one call me tomorrowThe way this situation was being handle the UNDERARMOUR staff was very unprofessional & I informed the agent that I would be contacting the appropriate persons to rectify this matter as quickly as possibleIt only took them ten to wi
purchased two tee shirts at for $30.00; attempted to return one and was asked for my name I refused because it was not a condition of the sale I had a receipt, the merchandise had all the tags and had not been worn
Searching for L/XL Under Armour Men's Headline Stretch Fit Cap and received one that fits well, a black logo and black color, the grey logo doesn't I need underarmour to send me the L/XL sized Under Armour Men's Headline Stretch Fit Cap and received one that fits well with a black logo and black color; and another one that does NOT fit well at all with a grey logo and black color Please help me locate the Under Armour Men's Headline Stretch Fit Cap in size L/XL with black logo and black color for the cap
I Bought a pair of boots from Under Armour they said if they do not fit there is a no hassle returnIts been over days and Under Armour refuses to refund my moneyI have called several times regarding this issue with wait times upward of an hour for someone to answer the phoneAs of today still no refundThis was my first purshase with Under Armour and I have told them this but they do not care all of there propaganda is untrustworthy and most oF all unprofessionalI will never wear nor endorse Under ArmourThis is a cheap and untrustworthy company
This was my first time ordering with Under Armour, and I only did so because I had a coupon for itI will NEVER order from them againI ordered on June and picked 3-day shipping, so my order was estimated to arrive on June 20-When June rolled around, I had not even received a shipping confirmation from themMy order did not ship until June 23, after I had contacted customer service times and received little to no explanation about why my order was delayed or when I would receive itOne of the customer service reps told me that my order would be expedited once it shipped due to the delay, but my order is estimated to arrive on June 28, which means it was not expedited AT ALL and the customer service rep flat-out lied to meI am expect to receive my order DAYS after I orderedRidiculously terrible!
Under Armour failed to refund my account after my returning shoes They then charged my account for $63.28, after a billing issue on their end Order Number P-XXX-XXXX-XXXX, was purchased and ordered online from Under Armour Inc, on August 18, in the amount of $ I received the shoes about three and a half weeks ago, later returning them for an exchange by USPS for a bigger size After realizing I would not receive the bigger size sneakers I requested back in time, I decided to cancel my order a little over a week after I initially sent them back I was given Incident Number#XXXXXX-XXXXXX For the last three weeks almost, I have been trying to receive a refund for my cancelled purchase Each time I called I was told that the refund was in que, and that once my refund hit the que, the refund would go back into my account I have been going through this for and a half weeks, and no refund Just today, September 12, 2017, I called for the last time, and was told that
Customer Service Issues: Unable to reach Customer Service about product not received No email address and cannot reach via phone or online chat Called Customer Service last week, held minutes and hung up Went to website and did the online chat Held minutes and when I was next in queue it disconnected me Today I went to online chat and held for over minutes Again when next queue, it disconnected my chat window I called three times and was disconnected each time There is NO EMAIL address for me to reach out to them I have products I ordered that were not received I am very frustrated that such a large company with so many stores, has such horrible Customer Service
Ordered $worth of merchandise as a Christmas gift and did not receive anythingContacted Under Armour and was told there's nothing they can do Placed an order from Under Armour on 12/17/in the total amount of $ The items were Project Rock backpack, Unstoppable Move pants, Unstoppable Move sweatshirt and Dominate water bottleThe order number is P-XXX-XXXX-XXXXI paid with a Visa cardThis order was scheduled to be delivered on 12/or 12/When it did not arrive I contacted Under Armour and spoke with Curtis and for my trouble I was told I would receive a $credit and they would resend the order which would arrive on 12/We even confirmed that FedEx would have to get a signature this time to deliver the packageOnce again the package did not arrive on 12/I contacted Under Armour and spoke to Curtis again and this time he told me no replacement package was sent and that one would not beHe actually said he did not recall our previous conversat
Ordered shoes from store to be delivered to my residentsNever showed and customer service denies refund On August 13, a store associate from the Under Armour store at XXX XXth St SW [redacted] MI XXXXX order a pair of Girls Grade School Rapid Running shoes Sku: XXXXXXX-XXX-X size 4, Overcast Gray/ Order Numberr P-XXX-XXXX-XXXX Total $After not receiving the shoes after a week or an email with an update, I contacted customer service times at X-XXX-XXX-XXXXFinal on 8/31/I once again contacted customer service at the number listed aboveI was told a refund would be made since the shoes where never sentI received an email from Sean Cat customer service that a refund would not be givenReference inquiry XXXXXX-XXXXXXPayment was made on my bank debit Mastercard
Terrible customer serviceSent in shoes for an exchange, it's been 2-months since they received the exchange and keep telling me the order is "being processed" or something like thatWhen I called the customer service rep asked me to confirm a completely incorrect address, and then said they would be in the mail right awayThat was a month ago
Refused to refund full cost of returning a damaged product while using company's own return policy Order ID XXX-XXXXXXX-XXXXXXX which is of Under Armour Men's UA HeatGear(r) Performance V-Neck Undershirt 2-Pack 3XL White The shirts were stained which was clearly visible through the companies packagingI did not even remove from packaging, returned following the companies enclosed instructionsThis cost $I quickly had the product cost refunded but heard nothing about the cost of return shippingI contacted the company and they requested I send them a photo of the product (why? I returned the product) and the receipt of return shipping( clearly shows cost and company address)They replied: Hi ***, Thank you for contacting Under Armour Customer Support Thank you for providing your receiptWe will be issuing a refund of $10.00, which is the maximum amount we are able to refund for return shippingWe will email you when it is processed Nothing on the return i
I ordered an item and it was confirmed at 5:19pm on 11/7/but at 4:31pm on 11/8/they said it was out of stock It shouldn't take hours I purchasied an item on 11/7/and got a confirmation e-mail at 5:19pm but on 11/8/at 4:31pm I received an email that the item is out of stock They only offered free shipping for this item Two major complaints is that 1) their website/whomever fills order to have caught this out of stock issue earlier than hours after the order confirmation and 2) only was going to give me free shipping on my next order I don't want any trouble and don't cause any but this is bad business
There are plenty of things that I can say about Under Armour They seem to constantly have orders that they can't fulfill since they don't manage their stock well Plenty of clothes that break on the seams, or have small holes in them and when you wear them, they tear apart Logos that come off after washes in delicates, not even with regular clothing Customer service is non existent They will NOT give you an address for returns, but they will email you links that don't work to open the return labels In the end you will not be able to return the merchandise that is basically trash and be insulted twice, since you still pay for it and not able to use it They are a poorly managed company and it shows They are also using even cheaper materials now that they are creating collections for cheap stores like [redacted] Their Under Armor Box is a JOKE! Very cheap vinyl smelling clothing and shoes and no matter what you do, they will get your money there No communication whatsoever and they will charge your credit card well after the days that they were authorized to They will give you plenty of excuses after holding on the phone for minutes to one hour(since the chat never seems to work)
I did not recieve my merchandise that was shipped and Under Armour and Fed ex both will not own up to itUnder Armour will not refund me Order date: Aug Ship date: Septor Date Fed ex claims they delievered: sept FED EX Tracking # XXXXXXXXXXXX UA Order #P-XXX-XXXX-XXXX Payment method: AMEX Total amount: $
Can you give zero stars?? I placed an online order with UnderArmour on July 18th for a pair a sneakers required by my daughter's sports team After a couple of weeks, the package had not arrived so I began trying to reach customer service The hold time to actually get some one on the phone is close to an hour! After multiple phone calls, I learned that the package was lost in shipping and that they would send a replacement It's been almost a full week later and that replacement package STILL hasn't been sent They just tell me that I'll get an email when it does I cannot possibly understand how in this day and age it would take a week to process a rush/priority/replacement order They've offered no reason BUYER BEWARE!! If you need your merchandise, I would highly recommend shopping elsewhere!!!!
Ordered some gear from the WebsiteCompany isn't refunding my moneyThey've had my return for days and they said it would be to days Ordered some items from the website August 27thI sent the Items back on September 1stThe items were delivered back to Under Armour on September 14th on Fed Ex tracking XXXXXXXXXXXXXXXXXXXXXX After contacting Under Armour, they said it would be to daysWe're now going on days and they have yet to refund me Order # P-XXX-XXXX-XXXX
I placed an online order on 12/& ordered total $I was charged for that amount & an additional $I contacted customer service & I was told that one of the items I purchased would be shipped from a different warehouse which they subsequently charged $in errorI was told it was nothing they could do about it & I would have to wait until it falls off my accountI wasn't offered an apology for the overcharge & a credit Product_Or_Service: Retail clothing Order_Number: P-XXX-XXXX-XXXX
I placed a order in August, never recieved it Asked for a gift card to replace items that had sold out I placed a order with you guys in AUgust, It never came I called and got a gift card issuedI placed another order and the supervisor Steven cancelled the orderI called back to get the gift card reinstated several times, finally got it reinstatedSteven noted my account that only he can take the orderGot transferred to him and he cursed me out, refused to take the order and cancelled the gift cardsNo one will take the order, and now I am out money and gear
Did not receive order after they billed my card two weeks ago Placed an online order,my card was billedAfter a week and still no pkg, I called and was told no record of my orderI gave them my order number and was told, oh sorry must have been a glitch somewhereI told them but you already charged meThey said well we will have to place the order againI told them you fix it and don't charge me againI ordered these cleats for my grandson and that he starts practice Monday and that he had to have themThat is why I ordered so earlySo they assured they would be here Monday(today) morning and still nothingVery dissatisfied!!! with this companyI call three times and was told we are working on it, we will send you a couponI don't want a coupon, I want what I paid for
Placed order with Under ArmourUnder Armour canceled the orderDid not receive my refund after they canceled my order Under Armour did not refund my order after cancelling it
I placed an Order for a pair of shoes for my son for Christmas only to find out hours later they were the wrong shoes so my wife called to see about canceling the order & or exchanging them for the correct shoes & if we had to pay the difference we would gladly do so!The customer service agent said we could not cancel the order because it was being processedI informed that I didn't want the shoes at all because the hassle & how this process was being handleThe agent told me I couldn't cancel my order & that I would have to wait until the shoes shoes were shipped & I receive them then send them back then wait for my refundI informed him I wanted to speak with a supervisor & he said they were all busy on the phone & he would have one call me tomorrowThe way this situation was being handle the UNDERARMOUR staff was very unprofessional & I informed the agent that I would be contacting the appropriate persons to rectify this matter as quickly as possibleIt only took them ten to wi
purchased two tee shirts at for $30.00; attempted to return one and was asked for my name I refused because it was not a condition of the sale I had a receipt, the merchandise had all the tags and had not been worn
Searching for L/XL Under Armour Men's Headline Stretch Fit Cap and received one that fits well, a black logo and black color, the grey logo doesn't I need underarmour to send me the L/XL sized Under Armour Men's Headline Stretch Fit Cap and received one that fits well with a black logo and black color; and another one that does NOT fit well at all with a grey logo and black color Please help me locate the Under Armour Men's Headline Stretch Fit Cap in size L/XL with black logo and black color for the cap
I Bought a pair of boots from Under Armour they said if they do not fit there is a no hassle returnIts been over days and Under Armour refuses to refund my moneyI have called several times regarding this issue with wait times upward of an hour for someone to answer the phoneAs of today still no refundThis was my first purshase with Under Armour and I have told them this but they do not care all of there propaganda is untrustworthy and most oF all unprofessionalI will never wear nor endorse Under ArmourThis is a cheap and untrustworthy company
This was my first time ordering with Under Armour, and I only did so because I had a coupon for itI will NEVER order from them againI ordered on June and picked 3-day shipping, so my order was estimated to arrive on June 20-When June rolled around, I had not even received a shipping confirmation from themMy order did not ship until June 23, after I had contacted customer service times and received little to no explanation about why my order was delayed or when I would receive itOne of the customer service reps told me that my order would be expedited once it shipped due to the delay, but my order is estimated to arrive on June 28, which means it was not expedited AT ALL and the customer service rep flat-out lied to meI am expect to receive my order DAYS after I orderedRidiculously terrible!
Under Armour failed to refund my account after my returning shoes They then charged my account for $63.28, after a billing issue on their end Order Number P-XXX-XXXX-XXXX, was purchased and ordered online from Under Armour Inc, on August 18, in the amount of $ I received the shoes about three and a half weeks ago, later returning them for an exchange by USPS for a bigger size After realizing I would not receive the bigger size sneakers I requested back in time, I decided to cancel my order a little over a week after I initially sent them back I was given Incident Number#XXXXXX-XXXXXX For the last three weeks almost, I have been trying to receive a refund for my cancelled purchase Each time I called I was told that the refund was in que, and that once my refund hit the que, the refund would go back into my account I have been going through this for and a half weeks, and no refund Just today, September 12, 2017, I called for the last time, and was told that
Customer Service Issues: Unable to reach Customer Service about product not received No email address and cannot reach via phone or online chat Called Customer Service last week, held minutes and hung up Went to website and did the online chat Held minutes and when I was next in queue it disconnected me Today I went to online chat and held for over minutes Again when next queue, it disconnected my chat window I called three times and was disconnected each time There is NO EMAIL address for me to reach out to them I have products I ordered that were not received I am very frustrated that such a large company with so many stores, has such horrible Customer Service
Ordered $worth of merchandise as a Christmas gift and did not receive anythingContacted Under Armour and was told there's nothing they can do Placed an order from Under Armour on 12/17/in the total amount of $ The items were Project Rock backpack, Unstoppable Move pants, Unstoppable Move sweatshirt and Dominate water bottleThe order number is P-XXX-XXXX-XXXXI paid with a Visa cardThis order was scheduled to be delivered on 12/or 12/When it did not arrive I contacted Under Armour and spoke with Curtis and for my trouble I was told I would receive a $credit and they would resend the order which would arrive on 12/We even confirmed that FedEx would have to get a signature this time to deliver the packageOnce again the package did not arrive on 12/I contacted Under Armour and spoke to Curtis again and this time he told me no replacement package was sent and that one would not beHe actually said he did not recall our previous conversat
Ordered shoes from store to be delivered to my residentsNever showed and customer service denies refund On August 13, a store associate from the Under Armour store at XXX XXth St SW [redacted] MI XXXXX order a pair of Girls Grade School Rapid Running shoes Sku: XXXXXXX-XXX-X size 4, Overcast Gray/ Order Numberr P-XXX-XXXX-XXXX Total $After not receiving the shoes after a week or an email with an update, I contacted customer service times at X-XXX-XXX-XXXXFinal on 8/31/I once again contacted customer service at the number listed aboveI was told a refund would be made since the shoes where never sentI received an email from Sean Cat customer service that a refund would not be givenReference inquiry XXXXXX-XXXXXXPayment was made on my bank debit Mastercard
Terrible customer serviceSent in shoes for an exchange, it's been 2-months since they received the exchange and keep telling me the order is "being processed" or something like thatWhen I called the customer service rep asked me to confirm a completely incorrect address, and then said they would be in the mail right awayThat was a month ago
Refused to refund full cost of returning a damaged product while using company's own return policy Order ID XXX-XXXXXXX-XXXXXXX which is of Under Armour Men's UA HeatGear(r) Performance V-Neck Undershirt 2-Pack 3XL White The shirts were stained which was clearly visible through the companies packagingI did not even remove from packaging, returned following the companies enclosed instructionsThis cost $I quickly had the product cost refunded but heard nothing about the cost of return shippingI contacted the company and they requested I send them a photo of the product (why? I returned the product) and the receipt of return shipping( clearly shows cost and company address)They replied: Hi ***, Thank you for contacting Under Armour Customer Support Thank you for providing your receiptWe will be issuing a refund of $10.00, which is the maximum amount we are able to refund for return shippingWe will email you when it is processed Nothing on the return i