Ordered items, returned items within days and I have been waiting for refund for over weeks Hello, I ordered items on Boxing day - items were lost in shipping and the UA sent me a replacement I spoke to UA and told them I have was not happy at all and wanted to return my items They helped set up the return on the items I sent all items back and it was signed for on Dec 17th by UA ( tracking info) canadapost XXXXXXXXXXXXXXXX I have been calling and emailing I have been told that my items were processed for a return but I have yet to be given my money back My last emails are the following: Hi Aaron, You recently contacted us concerning a return for order #C-XXX-XXXX-XXXX Your request has been approved, and we have processed a refund in the amount of $to the method of payment on file Funds will be posted back to your account in 2-business days, depending on your financial institution Thank you for choosing Under Armour! UA Customer Ser
I placed a special ICON order cleats in August and UA site states it will delivered with in weeksIn week and still co cleats or a delivery date I want to know where is my product and I want it nowI had to buy extra cleats and in m son last season of youth football he still doesn't have his cleats Order Date 8/4/ Order Number - P-XXX-XXXX-XXXX-Z Online order Paid credit card $
DO NOT ORDER FROM THEM ONLINE! This is absolutely one of the worst companies I have ever dealt with, I ordered over $worth of items, after returning them and weeks passed [redacted] I only received a refund for one item Could not get through to ANYONE through the phone, their phone system would either drop the call or would say that no one was available to take the call, and they have no email address for communications! I finally got someone through chat on their site, they gave me the run around claiming that I only returned a single item when in fact I returned over items, spent over an hour waiting to get this person on chat to begin with I gave up and call my CC and put a stop payment, overall hours wasted during the process, I will never buy anything from them online For a public traded company, this is absolutely horrible, I see other reviews also having the same issue, obviously they have major issues with returns and customer service in general, UA get it together!
Just bought Under Armour Men's Tech Short Sleeve Tee, Black ,MD. It already has a tear on the back. Send me a brand new proper one. Just bought Under Armour Men's Tech Short Sleeve Tee, Black ,MD. It already has a tear on the back. Send me a brand new proper one. I wear it to the gym. I have 4 others of the same make and this is the only one that has a tear. I will not be sending it back to you, UNLESS, YOU SEND ME TWO IN EXCHANGE. THE REASON: IT TAKES ME TIME TO HEM IT UP AND ADJUST IT FOR MY SIZE. This is insulting as it takes me time and labor to adjust this shirt and hem it up. I do not have time to waste and I expect your shirts to last a good 6months to a year considering the price. I have tons of sears tee shirts that I use in the gym and they cost $5 each and have lasted 2 years so far. Quite frankly, for the number of your shirts I need you to send me two. It takes me time which I don't have a lot of to adjust hem up the shirt, and I need some compensati
items were purchased from Under Armour on 3-2-2018, (Store 0251, Register 03, Transaction XXXXXX, associate XXXXXX) and was charged twice for the first item on the list, the spring terry long sleeve jacket XXXXX, by the sales associate and I wish to be refunded $as I was overchargedI purchased items and was charged for I am not from the area and attempted to contact the store and the gentlemen who picked up the phone was less than helpful Product_Or_Service: XXXXXXXXXXXX Order_Number: XXXXXX
Worst customer service I have ever experiencedCustomer service rep repeatedly lied and was unwilling to help I placed an order online on 12/10/and was calling customer service because the card I used was a gift card and there was not enough money in the gift card for the full purchaseI called customer service and after waiting minutes got hung up on by the first repI called again and was on hold for minutes and when I reached a customer service rep, I asked if it was possible to do a split payment on the order and she said no, they can't do split payments so I asked if she could cancel the order and she said no because the system was down and to call again tomorrowI called again today, 12/11/and the customer service rep I spoke with, Rhonda, was extremely rude and unprofessionalI asked about canceling the order and she stated there was no way of canceling the order and they don't do split paymentsShe then stated the card I used was charged for the partial
Ordered P-XXX-XXXX-XXXX, 11/29/16. Asked to cancel several times. 12/6 live chat told me "out of stock" Bought elsewhere CANCEL PAYPAL TRANSACTION! I ordered item on 11/29/16. Website indicated same day ship before 1:00 p.m. Still no shipping by Friday 12/02/16. Tried to cancel. Was told by agent tracking upload in a "couple of hours" 12/05/16 tried to cancel again. Agent said "too far into warehouse shipping, cannot cancel. Now 12/06/16, live chat agent tells me the item is out of stock and hangs up chat without canceling. THIS PAYMENT IS STILL IN CUE FOR PAYPAL PAYMENT. PLEASE CANCEL THIS ORDER AND PAYPAL PAYMENT!
Order not received & UA stated otherwise.FedEx reimbursed UA and deny receipt of payment and my refund.Documentation supporting non-receipt attached See Attached
Lied/ misled on exchange policy.Sold item told was held until defective item received.Tried to exchange for different .Never sent return ship label Told Oct 30th can return defective item,exchange for new which will be put on hold.Will mail return ship label.I asked if they cant hold I will buy now ,do credit later.Told definitely on hold.Call Nov label wasnt sent until 4th ,pants on hold were sold.Told cant hold & agent gave me bad information.Pants now sold out.Wanted to issue credit for sale price and wanted to exchange for totally different style.Oct 8th & return label never received.Asked several times to resolve with a manager, got one on phone after attempts.Again told nothing they can do until return is received but STILl dont have label.Told to arbitrate
product defect I am m complaining against Under Amour because their sandals slip up my leg causing a fall riskThis is a manufacture defectI had included photos of the sandals in my complaintI emailed this company after tweeting them and several phone call attemptsThis company has ignored me
I have a shirt that ripped for no reason I have a shirt for about four months that was cared for well, washed on light setting and air-dried, which now has a ripPlease note this is a Under Armour Men's Tactical Combat T-Shirt that should hold up especially if it was developed and designed for our troops abroad, as I have once wasI contacted the business and they are only wanting to play gamesI just want the shirt exchanged
Ordered items, returned items within days and I have been waiting for refund for over weeks Hello, I ordered items on Boxing day - items were lost in shipping and the UA sent me a replacement I spoke to UA and told them I have was not happy at all and wanted to return my items They helped set up the return on the items I sent all items back and it was signed for on Dec 17th by UA ( tracking info) canadapost XXXXXXXXXXXXXXXX I have been calling and emailing I have been told that my items were processed for a return but I have yet to be given my money back My last emails are the following: Hi Aaron, You recently contacted us concerning a return for order #C-XXX-XXXX-XXXX Your request has been approved, and we have processed a refund in the amount of $to the method of payment on file Funds will be posted back to your account in 2-business days, depending on your financial institution Thank you for choosing Under Armour! UA Customer Ser
I placed a special ICON order cleats in August and UA site states it will delivered with in weeksIn week and still co cleats or a delivery date I want to know where is my product and I want it nowI had to buy extra cleats and in m son last season of youth football he still doesn't have his cleats Order Date 8/4/ Order Number - P-XXX-XXXX-XXXX-Z Online order Paid credit card $
DO NOT ORDER FROM THEM ONLINE! This is absolutely one of the worst companies I have ever dealt with, I ordered over $worth of items, after returning them and weeks passed [redacted] I only received a refund for one item Could not get through to ANYONE through the phone, their phone system would either drop the call or would say that no one was available to take the call, and they have no email address for communications! I finally got someone through chat on their site, they gave me the run around claiming that I only returned a single item when in fact I returned over items, spent over an hour waiting to get this person on chat to begin with I gave up and call my CC and put a stop payment, overall hours wasted during the process, I will never buy anything from them online For a public traded company, this is absolutely horrible, I see other reviews also having the same issue, obviously they have major issues with returns and customer service in general, UA get it together!
Just bought Under Armour Men's Tech Short Sleeve Tee, Black ,MD. It already has a tear on the back. Send me a brand new proper one. Just bought Under Armour Men's Tech Short Sleeve Tee, Black ,MD. It already has a tear on the back. Send me a brand new proper one. I wear it to the gym. I have 4 others of the same make and this is the only one that has a tear. I will not be sending it back to you, UNLESS, YOU SEND ME TWO IN EXCHANGE. THE REASON: IT TAKES ME TIME TO HEM IT UP AND ADJUST IT FOR MY SIZE. This is insulting as it takes me time and labor to adjust this shirt and hem it up. I do not have time to waste and I expect your shirts to last a good 6months to a year considering the price. I have tons of sears tee shirts that I use in the gym and they cost $5 each and have lasted 2 years so far. Quite frankly, for the number of your shirts I need you to send me two. It takes me time which I don't have a lot of to adjust hem up the shirt, and I need some compensati
items were purchased from Under Armour on 3-2-2018, (Store 0251, Register 03, Transaction XXXXXX, associate XXXXXX) and was charged twice for the first item on the list, the spring terry long sleeve jacket XXXXX, by the sales associate and I wish to be refunded $as I was overchargedI purchased items and was charged for I am not from the area and attempted to contact the store and the gentlemen who picked up the phone was less than helpful Product_Or_Service: XXXXXXXXXXXX Order_Number: XXXXXX
Worst customer service I have ever experiencedCustomer service rep repeatedly lied and was unwilling to help I placed an order online on 12/10/and was calling customer service because the card I used was a gift card and there was not enough money in the gift card for the full purchaseI called customer service and after waiting minutes got hung up on by the first repI called again and was on hold for minutes and when I reached a customer service rep, I asked if it was possible to do a split payment on the order and she said no, they can't do split payments so I asked if she could cancel the order and she said no because the system was down and to call again tomorrowI called again today, 12/11/and the customer service rep I spoke with, Rhonda, was extremely rude and unprofessionalI asked about canceling the order and she stated there was no way of canceling the order and they don't do split paymentsShe then stated the card I used was charged for the partial
Ordered P-XXX-XXXX-XXXX, 11/29/16. Asked to cancel several times. 12/6 live chat told me "out of stock" Bought elsewhere CANCEL PAYPAL TRANSACTION! I ordered item on 11/29/16. Website indicated same day ship before 1:00 p.m. Still no shipping by Friday 12/02/16. Tried to cancel. Was told by agent tracking upload in a "couple of hours" 12/05/16 tried to cancel again. Agent said "too far into warehouse shipping, cannot cancel. Now 12/06/16, live chat agent tells me the item is out of stock and hangs up chat without canceling. THIS PAYMENT IS STILL IN CUE FOR PAYPAL PAYMENT. PLEASE CANCEL THIS ORDER AND PAYPAL PAYMENT!
Order not received & UA stated otherwise.FedEx reimbursed UA and deny receipt of payment and my refund.Documentation supporting non-receipt attached See Attached
Lied/ misled on exchange policy.Sold item told was held until defective item received.Tried to exchange for different .Never sent return ship label Told Oct 30th can return defective item,exchange for new which will be put on hold.Will mail return ship label.I asked if they cant hold I will buy now ,do credit later.Told definitely on hold.Call Nov label wasnt sent until 4th ,pants on hold were sold.Told cant hold & agent gave me bad information.Pants now sold out.Wanted to issue credit for sale price and wanted to exchange for totally different style.Oct 8th & return label never received.Asked several times to resolve with a manager, got one on phone after attempts.Again told nothing they can do until return is received but STILl dont have label.Told to arbitrate
product defect I am m complaining against Under Amour because their sandals slip up my leg causing a fall riskThis is a manufacture defectI had included photos of the sandals in my complaintI emailed this company after tweeting them and several phone call attemptsThis company has ignored me
I have a shirt that ripped for no reason I have a shirt for about four months that was cared for well, washed on light setting and air-dried, which now has a ripPlease note this is a Under Armour Men's Tactical Combat T-Shirt that should hold up especially if it was developed and designed for our troops abroad, as I have once wasI contacted the business and they are only wanting to play gamesI just want the shirt exchanged