Had my order canceled times even though I provided the correct billing information and when I called UA was rudely treated I had to placed an order of two pairs of shoes on Under Armour online store times because they were all canceled saying that there was a billing problemWhen I called Under Armour, I was very rudely answered by a lady who sarcastically kept doubting my will to verify my infoI tried explaining all my life to her and said that I could provide anything that she neededShe would not let me speak and pretended that was not hearing meThe order number is: P-XXX-XXXX-XXXX placed on Feb 19,
Shipment did not include complete order No explanation provided Order number P-XXX-XXXX-XXXX Order placed on December 19, Four items were ordered and only three of the four were shipped Style number XXXXXXX was missing from my shipment No explanation for such was provided by customer service The item appears to have been stolen and was never packaged and sealed in the warehouse along with the other purchased items Checklist was included in the shipment As such, the missing item does not appear to have been an oversight but a deliberate theft
Ordered online, order was shipped in two packages, only one arrive, no help from [redacted] or Under Armour I placed an order on 2/with Under armour online, order #P-XXX-XXXX-XXXX This order was for items totaling $ On 2/27, of those items were shipped, tracking number XXXXXXXXXXXXXXXXXXXXXX Tracking show this package was delivered (left at front door) on 2/but this package was never received The remaining items were also shipped on 2/with tracking number XXXXXXXXXXXXXXXXXXXXXX and were delivered 3/ This package was left at my front door, no knock or anything Please note that shows that signature service was not requested for either order I contacted FedEx about not receiving one of the packages (tracking #XXXXXXXXXXXXXXXXXXXXXX) and was told to check with neighbors I have a lot of neighbors and I was never told if it was a specific neighbor I did check with the neighbor beside me and he did not receive it The house on the other side of me is an emp
I placed order for shirts guaranteed delivery by Christmas dayI never received 2/shirtsUA failed times to send them to meUnacceptable f-up Around December 20th 2018, I ordered Christmas gifts on the Under Armour Website, consisting of athletic shirts, guaranteed to be delivered on Christmas dayThe order number was P-XXX-XXXX-XXXX and was shipped in parts, first shipment had black shirt,2nd shipment had shirts, red and grey By December 24th, only the black shirt was deliveredTherefore I was unable to provide a gift to family members and was [redacted] The UA website showed my order as completely delivered! I followed up with them right after Christmas by phone (I believe around the 27th), the rep said they are putting a claim with the post office and shipping the missing items right awayShe said I would get a confirmation email with tracking numbers announcing the new shipmentI waited and no email or shipment was receivedAfter waiting over a week,
Lack of response to question from Little League and myself regarding NOCSAE certification of batting helmets used with C-flap Little League contacted Under Armour on 5/18/requesting information regarding the use of C-flaps with the Under Armour helmets and whether the NOCSAE certification would upheld if both products were used together I contacted Under Armour through chat on 5/30/and spoke with Jesse Minquiring about the same issue I was told that Under Armour's "baseball team" was currently working on the issue I asked to speak to a representative about the issue and was told there was not one My son has a C-flap that connects to holes in his helmet that were put there by the manufacturer We did not damage or remove anything from the helmet in order to attach the C-flap While I cannot understand why Under Armour would void the NOCSAE certification of their helmet if it is left unaltered, I'm even more concerned with the lack of response from Under Armour regard
Mailed malfunctioned boots 7/have been accepted by under ArmourSpoke multiple times to customer service nothing has been done Customer service stayed gift card "team" has to email Me gift card this was over a week agoCalled yesterday and had a differ t story asking for pictures when I sent pics on 07/24/I am getting different answers from everyone
Under Armour Giving out other peoples personal information I have placed a few orders with Under Armour thru their website Today 12/, I received part of my order When I opened the box , I found that my order was correct , HOWEVER , Rather than seeing my invoice , the box was filled with multiple invoices of other Under Armour Customers Their Names , Addresses , and what they ordered .I immediately call Under Armour Customer Service and was pretty much brushed aside I was basically told that " Things happen that are out of our control " Umm , this was IN YOUR CONTROL Anyways I gave them the order numbers and names and addresses of just of the invoices that I received He wanted the names of EVERYONE that I had received in my box He then wanted screenshots from me When asked what he was going to do for me , and the others that had their personal information given out to strangers..............HE DID NOTHING!!!!!
Order was placed on July 24, 2017, at 10:32pm central (order#P-***-***-5906)Added two shirts to the cart: Men's UA Baseball Crack The Bat T-Shirt XXXXXXX-X Carbon Heather (CBH)MD x Men's UA Freedom Maltese Cross T-Shirt XXXXXXX-X Dark Navy Blue (DNB)MD x Signed into shoprunner day shipping and troop ID discountWent through the rest of the checkoutChecked out confirming it was around $after discounts and taxes Once I received the confirmation, the total was $UA.com added a fleece to the order without me even knowing Men's UA Storm SweaterFleece 1/Zip XXXXXXX-X Academy (ADY)MD x Then I noticed they removed the Shoprunner day shipping and my troop ID discount Contacted customer service through chat the next morning at approximately 9:30am CentralCustomer service agent informed that that it was too late to cancel, but I could return the items after I received themThey just updated the system and they were experiencing glitches in their system A glitch that adds $to an order without a person knowing is a serious glitch, especially when you're budgetingNow I have to wait close to three weeks to see the money refunded
I returned items to U.Aover a month ago and have not received my refundI have called times, and each time have been told it would be processed I returned my items to Under Armour in late June and have not received my refund After conversations, I have confirmed that they have received it Each time I am told that "They changed systems, so the refund is caught-up." The customer service staff will follto say they have sent this to Accounting as a priority, but nothing is handled
UA.com refused to reload my gift card balance after they canceled my order UA refuse my coupon issued to me by their corporate Regarding to my order number P-XXX-XXXX-XXXXI placed the order online on 7/19/with two gift cards worth $totalUA.com canceled my order but charged my gift cards after they canceled my order When I realized the order was cancelled, I contacted UA.com customer support and spoke with Antonio Mon July 26, He stated that the funds should have been returned to my gift cards and that I could contact customer support at any time to reapply my discount to any order before August 31stThe transcript of the conversation is available upon request As of today my gift card balance remains zero so I called UA.com service againThe person I spoke to today is Steve Wand the case number is XXXXXXX-XXXXXX They will not reload my cards nor issue new cardsClaiming security issues In this order I used a $off $promo code issued
I have not received a refund on goods returned to Under Armour that they received on 24th July -goods were ordered on uk website I have been advised to contact you by our trading standards in the UK as Underarmour is a US company I ordered a pair of trainers using the uk underarmour website on 23rd June the order number is EU_XXXXXXXX and they cost £and I paid on a visa debit card I returned the goods as they didn't fit and they were logged back to Underarmour on 24th July A refund should take two weeks It transpires the customer service is in the Netherlands and I have rung them three times and sent countless emails I had one email on 11th August promising a refund and two conversations with Claudia and Kew saying that the refund will be made But still nothing, it is very distressful constantly chasing and not getting anywhere They advised they had a problem with their refunds in July but still nothing - thank you
Returned Underwear and requested Online credit and replacementI Paid $for each Underwear and the credit was issued $for all the return I called and and I received an email that if I am not happy with the items send us the items back for exchange or online credit towards the itemsI mailed the Underwesrs (UA Original Series 9" Boxerjock) to the company with Online free shipping formI mailed back Brand new Underwear priced $and underwear (UA Original Series 9" Boxerjock) with Defects/Size issuesAfter sending the items and waited almost weeks I received and email that my Items were received and the Online Shopping credit was issued for $I reached out to the company and requested an explanation to how the value was calculatedI paid close to $and I was given $creditWhat a JokeI have emailed and its been over a week and I have not heard backI called and I was told that my case is in reviewI am not sure what is that about
Web discrepancy and Terrible customer service I have purchased many products from UA past a few monthsI was checking on UA website and I found one product that I would like to purchaseOn the page, same style number, same color number, I saw different color options, so I got confusedI contacted UA customer service to make sure before placing my orderThey told me that I would receive the product I want by clicking the style number and the color I received a wrong product (which was a wrong color, not what I asked for)I contacted UA customer service that I made sure how I could get the product I wanted, however, I received a wrong productThey told me that was a web discrepancy and there was no pictured product availableThey just told me that I was welcome to return the product and UA would refund me REALLY? I double checked before I placed my order and they just told me, oh a web discrepancy and welcome to return the product? What about my effort? what about my time?
Two orders placed on 7/10/and 8/5/Entire order returnedCompany acknowledgedRefund not issued Order # p-153-3676-($898.85) placed on 7/10/(paid for with store credit) returned all items unworn the next day Order # p-154-7822-(159.98) placed on 8/5/(paid for with store credit) returned all items unworn the next day Items were purchased for sizing evaluation as I am a police officer and my department was ordering uniformsI was trialing different vendors/colors for a department purchaseItems were not available in store to try on I was aware the company was upgrading their computer system per the message on their webpageOn 7/27/I contacted them via email inquiring the status of my refundOn 8/1/I received a response apologizing for the delayThis email acknowledged receipt of the items stating the refund is processingOn 8/14/I contacted them via email indicating I still did not receive a refundOn 8/14/I was again told it is pr
OMGWorst customer service everI ordered online shorts and shoesReturned both in augustIts almost November and they have not refunded my moneyI have contacted customer support times ! They blamed the hurricanes, the weather and everything else on the slow processingFinally last month they refunded my shorts but no shoesI called last month and they promised last month I would get refundDid I get it?noThen called today and they want to refund part of my moneyWill they do it ? Probably notWhy partly ? I emailed them and no responseThey are crooks
TERRIBLE customer service Apparently I'm not the only one with these issues, after reading the previous complaintsMy fiance and I are EXTREMELY loyal UA customers - I'm talking thousands of dollars in gearWe don't bother with [redacted] or any other performance gear company as we just love UAReceived some items that didn't fit correctly, etcand submit an exchangeAlmost an entire month went by and we had not heard back about our exchange, I tried to call customer service MANY times and was on hold for a minimum of minutes every time I calledFinally got on chat with a customer service representative who told me they received the exchange, but could I provide ALL of the info againno problem, I didHe assured me that the exchange was high priority and we would hear about it soondays later and still nothing, I contact customer service again and am met with a load of excuses about systems and the exchange policyall of that to say she can only refund the rest and we ca
Gift Card issue My son purchased this gift card on 12/20/and gave it to me on 12/25/as a Christmas gift I went to use the card in 5/19/and was told that it was used already I called the customer service and was told that it was used in the same store it was purchased on 12/22/ How was it used before I got it? The gift card number is XXXX XXXX XXXX XXXX
Under Amour did not issue refund for defective sunglasses after being returned ON September I contacted Under Amour about my defective sunglassesThe customer service representative told me to return my sunglasses for a refund and provided me with returning instructions.The reference number to this case is XXXXXX-XXXXXXI shipped my sunglasses that same day and they indicated it was received on SeptemberAfter an email follow up I was told that it was going to take a "few business days" to process the return and that I should be receiving an electronic gift card via email addressOn October 3rd I contacted Under Amour via email again to check the status of my refund and I was told that I should wait longer for my refundOn October I contacted Under Amour again via phone call and I was told I should received my refund within hoursThat has passed and still didn't received my refund
Ony received one item out of order Need a refund they wont refund ORDER NUMBER IS: P-XXX-XXXX-XXXX only received this one item SHIPPED ON JUN 9, 2016Boys' UA Brawler Knit WaPants Never received rest of order spoke with them on three occasions per contacting online help They wont refund
My complaint is with the customer Service deparment and My return that was lost I had sent a pair of shoes back to Underarmour.comIt has been weeks and I haven't received anythingSo I tried calling on separate times to speak to some oneI waited on hold at least hour each time then it would cut offI tried the online chat with over minute waits and when I finally speak with someone they take over minutes to respond back They told me they can not find my return and there is nothing they can doi also tried the customer service email with no success
Had my order canceled times even though I provided the correct billing information and when I called UA was rudely treated I had to placed an order of two pairs of shoes on Under Armour online store times because they were all canceled saying that there was a billing problemWhen I called Under Armour, I was very rudely answered by a lady who sarcastically kept doubting my will to verify my infoI tried explaining all my life to her and said that I could provide anything that she neededShe would not let me speak and pretended that was not hearing meThe order number is: P-XXX-XXXX-XXXX placed on Feb 19,
Shipment did not include complete order No explanation provided Order number P-XXX-XXXX-XXXX Order placed on December 19, Four items were ordered and only three of the four were shipped Style number XXXXXXX was missing from my shipment No explanation for such was provided by customer service The item appears to have been stolen and was never packaged and sealed in the warehouse along with the other purchased items Checklist was included in the shipment As such, the missing item does not appear to have been an oversight but a deliberate theft
Ordered online, order was shipped in two packages, only one arrive, no help from [redacted] or Under Armour I placed an order on 2/with Under armour online, order #P-XXX-XXXX-XXXX This order was for items totaling $ On 2/27, of those items were shipped, tracking number XXXXXXXXXXXXXXXXXXXXXX Tracking show this package was delivered (left at front door) on 2/but this package was never received The remaining items were also shipped on 2/with tracking number XXXXXXXXXXXXXXXXXXXXXX and were delivered 3/ This package was left at my front door, no knock or anything Please note that shows that signature service was not requested for either order I contacted FedEx about not receiving one of the packages (tracking #XXXXXXXXXXXXXXXXXXXXXX) and was told to check with neighbors I have a lot of neighbors and I was never told if it was a specific neighbor I did check with the neighbor beside me and he did not receive it The house on the other side of me is an emp
I placed order for shirts guaranteed delivery by Christmas dayI never received 2/shirtsUA failed times to send them to meUnacceptable f-up Around December 20th 2018, I ordered Christmas gifts on the Under Armour Website, consisting of athletic shirts, guaranteed to be delivered on Christmas dayThe order number was P-XXX-XXXX-XXXX and was shipped in parts, first shipment had black shirt,2nd shipment had shirts, red and grey By December 24th, only the black shirt was deliveredTherefore I was unable to provide a gift to family members and was [redacted] The UA website showed my order as completely delivered! I followed up with them right after Christmas by phone (I believe around the 27th), the rep said they are putting a claim with the post office and shipping the missing items right awayShe said I would get a confirmation email with tracking numbers announcing the new shipmentI waited and no email or shipment was receivedAfter waiting over a week,
Lack of response to question from Little League and myself regarding NOCSAE certification of batting helmets used with C-flap Little League contacted Under Armour on 5/18/requesting information regarding the use of C-flaps with the Under Armour helmets and whether the NOCSAE certification would upheld if both products were used together I contacted Under Armour through chat on 5/30/and spoke with Jesse Minquiring about the same issue I was told that Under Armour's "baseball team" was currently working on the issue I asked to speak to a representative about the issue and was told there was not one My son has a C-flap that connects to holes in his helmet that were put there by the manufacturer We did not damage or remove anything from the helmet in order to attach the C-flap While I cannot understand why Under Armour would void the NOCSAE certification of their helmet if it is left unaltered, I'm even more concerned with the lack of response from Under Armour regard
Mailed malfunctioned boots 7/have been accepted by under ArmourSpoke multiple times to customer service nothing has been done Customer service stayed gift card "team" has to email Me gift card this was over a week agoCalled yesterday and had a differ t story asking for pictures when I sent pics on 07/24/I am getting different answers from everyone
Under Armour Giving out other peoples personal information I have placed a few orders with Under Armour thru their website Today 12/, I received part of my order When I opened the box , I found that my order was correct , HOWEVER , Rather than seeing my invoice , the box was filled with multiple invoices of other Under Armour Customers Their Names , Addresses , and what they ordered .I immediately call Under Armour Customer Service and was pretty much brushed aside I was basically told that " Things happen that are out of our control " Umm , this was IN YOUR CONTROL Anyways I gave them the order numbers and names and addresses of just of the invoices that I received He wanted the names of EVERYONE that I had received in my box He then wanted screenshots from me When asked what he was going to do for me , and the others that had their personal information given out to strangers..............HE DID NOTHING!!!!!
Order was placed on July 24, 2017, at 10:32pm central (order#P-***-***-5906)Added two shirts to the cart: Men's UA Baseball Crack The Bat T-Shirt XXXXXXX-X Carbon Heather (CBH)MD x Men's UA Freedom Maltese Cross T-Shirt XXXXXXX-X Dark Navy Blue (DNB)MD x Signed into shoprunner day shipping and troop ID discountWent through the rest of the checkoutChecked out confirming it was around $after discounts and taxes Once I received the confirmation, the total was $UA.com added a fleece to the order without me even knowing Men's UA Storm SweaterFleece 1/Zip XXXXXXX-X Academy (ADY)MD x Then I noticed they removed the Shoprunner day shipping and my troop ID discount Contacted customer service through chat the next morning at approximately 9:30am CentralCustomer service agent informed that that it was too late to cancel, but I could return the items after I received themThey just updated the system and they were experiencing glitches in their system A glitch that adds $to an order without a person knowing is a serious glitch, especially when you're budgetingNow I have to wait close to three weeks to see the money refunded
I returned items to U.Aover a month ago and have not received my refundI have called times, and each time have been told it would be processed I returned my items to Under Armour in late June and have not received my refund After conversations, I have confirmed that they have received it Each time I am told that "They changed systems, so the refund is caught-up." The customer service staff will follto say they have sent this to Accounting as a priority, but nothing is handled
UA.com refused to reload my gift card balance after they canceled my order UA refuse my coupon issued to me by their corporate Regarding to my order number P-XXX-XXXX-XXXXI placed the order online on 7/19/with two gift cards worth $totalUA.com canceled my order but charged my gift cards after they canceled my order When I realized the order was cancelled, I contacted UA.com customer support and spoke with Antonio Mon July 26, He stated that the funds should have been returned to my gift cards and that I could contact customer support at any time to reapply my discount to any order before August 31stThe transcript of the conversation is available upon request As of today my gift card balance remains zero so I called UA.com service againThe person I spoke to today is Steve Wand the case number is XXXXXXX-XXXXXX They will not reload my cards nor issue new cardsClaiming security issues In this order I used a $off $promo code issued
I have not received a refund on goods returned to Under Armour that they received on 24th July -goods were ordered on uk website I have been advised to contact you by our trading standards in the UK as Underarmour is a US company I ordered a pair of trainers using the uk underarmour website on 23rd June the order number is EU_XXXXXXXX and they cost £and I paid on a visa debit card I returned the goods as they didn't fit and they were logged back to Underarmour on 24th July A refund should take two weeks It transpires the customer service is in the Netherlands and I have rung them three times and sent countless emails I had one email on 11th August promising a refund and two conversations with Claudia and Kew saying that the refund will be made But still nothing, it is very distressful constantly chasing and not getting anywhere They advised they had a problem with their refunds in July but still nothing - thank you
Returned Underwear and requested Online credit and replacementI Paid $for each Underwear and the credit was issued $for all the return I called and and I received an email that if I am not happy with the items send us the items back for exchange or online credit towards the itemsI mailed the Underwesrs (UA Original Series 9" Boxerjock) to the company with Online free shipping formI mailed back Brand new Underwear priced $and underwear (UA Original Series 9" Boxerjock) with Defects/Size issuesAfter sending the items and waited almost weeks I received and email that my Items were received and the Online Shopping credit was issued for $I reached out to the company and requested an explanation to how the value was calculatedI paid close to $and I was given $creditWhat a JokeI have emailed and its been over a week and I have not heard backI called and I was told that my case is in reviewI am not sure what is that about
Web discrepancy and Terrible customer service I have purchased many products from UA past a few monthsI was checking on UA website and I found one product that I would like to purchaseOn the page, same style number, same color number, I saw different color options, so I got confusedI contacted UA customer service to make sure before placing my orderThey told me that I would receive the product I want by clicking the style number and the color I received a wrong product (which was a wrong color, not what I asked for)I contacted UA customer service that I made sure how I could get the product I wanted, however, I received a wrong productThey told me that was a web discrepancy and there was no pictured product availableThey just told me that I was welcome to return the product and UA would refund me REALLY? I double checked before I placed my order and they just told me, oh a web discrepancy and welcome to return the product? What about my effort? what about my time?
Two orders placed on 7/10/and 8/5/Entire order returnedCompany acknowledgedRefund not issued Order # p-153-3676-($898.85) placed on 7/10/(paid for with store credit) returned all items unworn the next day Order # p-154-7822-(159.98) placed on 8/5/(paid for with store credit) returned all items unworn the next day Items were purchased for sizing evaluation as I am a police officer and my department was ordering uniformsI was trialing different vendors/colors for a department purchaseItems were not available in store to try on I was aware the company was upgrading their computer system per the message on their webpageOn 7/27/I contacted them via email inquiring the status of my refundOn 8/1/I received a response apologizing for the delayThis email acknowledged receipt of the items stating the refund is processingOn 8/14/I contacted them via email indicating I still did not receive a refundOn 8/14/I was again told it is pr
OMGWorst customer service everI ordered online shorts and shoesReturned both in augustIts almost November and they have not refunded my moneyI have contacted customer support times ! They blamed the hurricanes, the weather and everything else on the slow processingFinally last month they refunded my shorts but no shoesI called last month and they promised last month I would get refundDid I get it?noThen called today and they want to refund part of my moneyWill they do it ? Probably notWhy partly ? I emailed them and no responseThey are crooks
TERRIBLE customer service Apparently I'm not the only one with these issues, after reading the previous complaintsMy fiance and I are EXTREMELY loyal UA customers - I'm talking thousands of dollars in gearWe don't bother with [redacted] or any other performance gear company as we just love UAReceived some items that didn't fit correctly, etcand submit an exchangeAlmost an entire month went by and we had not heard back about our exchange, I tried to call customer service MANY times and was on hold for a minimum of minutes every time I calledFinally got on chat with a customer service representative who told me they received the exchange, but could I provide ALL of the info againno problem, I didHe assured me that the exchange was high priority and we would hear about it soondays later and still nothing, I contact customer service again and am met with a load of excuses about systems and the exchange policyall of that to say she can only refund the rest and we ca
Gift Card issue My son purchased this gift card on 12/20/and gave it to me on 12/25/as a Christmas gift I went to use the card in 5/19/and was told that it was used already I called the customer service and was told that it was used in the same store it was purchased on 12/22/ How was it used before I got it? The gift card number is XXXX XXXX XXXX XXXX
Under Amour did not issue refund for defective sunglasses after being returned ON September I contacted Under Amour about my defective sunglassesThe customer service representative told me to return my sunglasses for a refund and provided me with returning instructions.The reference number to this case is XXXXXX-XXXXXXI shipped my sunglasses that same day and they indicated it was received on SeptemberAfter an email follow up I was told that it was going to take a "few business days" to process the return and that I should be receiving an electronic gift card via email addressOn October 3rd I contacted Under Amour via email again to check the status of my refund and I was told that I should wait longer for my refundOn October I contacted Under Amour again via phone call and I was told I should received my refund within hoursThat has passed and still didn't received my refund
Ony received one item out of order Need a refund they wont refund ORDER NUMBER IS: P-XXX-XXXX-XXXX only received this one item SHIPPED ON JUN 9, 2016Boys' UA Brawler Knit WaPants Never received rest of order spoke with them on three occasions per contacting online help They wont refund
My complaint is with the customer Service deparment and My return that was lost I had sent a pair of shoes back to Underarmour.comIt has been weeks and I haven't received anythingSo I tried calling on separate times to speak to some oneI waited on hold at least hour each time then it would cut offI tried the online chat with over minute waits and when I finally speak with someone they take over minutes to respond back They told me they can not find my return and there is nothing they can doi also tried the customer service email with no success