Customer Service Issues regarding a Refund This incident is regarding order number P-XXX-XXXX-XXXXI was requesting a return for the items purchasedItems were purchased on 6/14/and arrived 6/19/I dropped my items for return at a USPS on 7/6/My first attempt to reach out was on 7/I chatted with Austin [redacted] He stated that USPS had kept my package and that it was supposed to arrive at the UA facility soonI called on 7/and spoke to BridgetShe apologized and said she would mark this as urgent, seeing it had already been days7/30, I chatted with Robert [redacted] after waiting over minutes for someoneHe was disrespectful and brash and said that Bridget did not mark my case as urgent and informed me that it is supposed to take 7-business days processing in the warehouse before the refund even starts processing (3-additional business days)I tried calling multiple times on 7/31, but UA Customer Service number was down for over an hourWhen I finally was able
Purchased special order Icon shoes @$My yr old played games and no practices in these shoes and the lt heel came loose purchased special ordered shoe (p-XXX-XXXX-XXXX-z) for $ Shoe took weeks to arrive and came in last week 12/13/ My yr old wore the shoes on 12/14/in one varsity game and 1/way through the 2nd game on 12/18/the left heel tore loose $for hrs of use Sounds like a scam The company was impossible to reachI sent an email at a.mon 12/and received a generic email that they would investigate and respons soon Soon is not an acceptable answer that might mean an hour or days I called the number provided on the ICON flier and was on the phone for hr minutes waiting and no response or return call I finally called the number and said I wanted to order somethingImage what, I got right through without waiting minutes I refused to allow them to transfer me to another person that I would again be put on hold
I was mistakenly charged for nearly $worth of merchandise that was never delivered to me, and a refund was refused due to the time passed I am extremely disappointed in the customer service and claims team of Under Armour- A company with whom up to this point I have exclusively shopped for all athletic gearI recently went on to the website to try to re-order a pair of sunglasses I had purchased in the past and, when trying to find them found that I had in fact re-purchased them months prior in September of the last year, and that they, along with three pairs of pure stretch sheer thongs totaling $plus tax had never been delivered to me- though I had been charged for themAt the time, they were listed as "in progress" for delivery- though after correspondence I found that this was because the tracking number was being re-usedI went through multiple correspondences with both Under Armour and Lasership regarding order number P-XXX-XXXX-XXXX, and was told that a claim wa
Under Armour Promised a gift card for for a returned productThey did not issue a gift card Under Armoour promised to issue a gift card for a product that literally fell appartI mailed the product to them as instructed by their customer service rep via chatI recieved a conformation that the item was recieved by themTheir website now says they do not have a record of the returnI have tried all afternoon to reach them by chat on their website and by phonePhone wait times are hr +, chat wait times are 30-minutes and then chat disconects reference inquiry# XXXXXX-XXXXXX Your reference number [redacted] Transcript of Chat with Under Armour Customer Service: Chat By Chat (Jose F.) (11/15/XXXX XX:XX PM) 01:07:PMThanks for choosing Under ArmourMy name is Jose F.., How may I help you? 01:08:PM [redacted] : Hi I have a UA hoodie that I got a while back but haven't worn untill about a week ago, The first time I washed it the logo fell off in th
Security tag left on an item I drove hours to a UA factory outlet located in Woodbridge Va I spent over $in this store only to go all the way home and the associate left a security tag on one of my items If the tags are going to be on items it would be nice for an alarm to go off because then we would have known the associate had left a tag on one of the items I contacted UA online and they offered to spend a replacement but they didn't have that item in stock so now I have to drive hours back just to have this tag removed they also offered for me to mail it back to them to and I could wait for a refund - no that would be weeks and I wanted the item that is why I bought it but I can't wear it with a security tag on it The lease they could have offered a gift card or something since I have to spend gas money to drive back they have to understand that a lot of people that go to these outlet stores don't live close now that I will have to drive back hours I will m
I purchased pairs of joggers off line and my order was shipped but I never received it but my money was taken out of my account On September 19th I placed an order online for pairs of fleece joggers for $to be shipped to my college dormOn 9/I received an email that my order had been shipped on the 22nd and was delivered on the 25th but when I went to check the front desk of my dorm I didn't have a packageSo I called in for a order replacement on the 27th but it never came so I called costumer service again to see what the issue was they sent out another replacementThis time it was delivered but not to the right personAt my dorm we have a package pick up system where the staff signs for it and that same night you get an email that you have a packageSo I looked at the FedEx tracking to see the name that was signed for the package and I talked to the manager at my dorm and there is no one on staff by that nameSo after all this in at the beginning of November I c
Advertised TBsleepwear 30% off until Dec 3rd Closed sale Nov bc oos"Back in stock" sameday reg price I wanted to order more sleepwear and found out on the 29th they falsely stated out of stock to end sale and relisted same day as a talk show pick at regular price bc they obviously wanted the money grab Absolute unethical practiceContacting customer chat was an absolute joke Pretty sure everyone was told to just lie to people Agent stated popular item that needed to be restocked Didn't have answer for why it's relisted at price
I ordered a backpack that never arrived. The company said they would refund my money in 2 -3 business days. Purchase date was July 6th. Item did not arrive so I contacted them on July 15th and was told my refund would be sent to my checking account within 2 to 3 days. It never came. I have tried 11 more times to call and contact them via chat. Each time I ask the status of my refund I get disconnected and can't get back through. Employees are rude and this is just frustrating. I need this matter handled immediately and will never do business with these people again. This has been going on for a week and 2 days now. I was promised 3 different times that I would receive an email confirming that my refund was coming and with an expected date and never got the email. Please help me.
I didn't receive the order #XXX-XXXXXXX-XXXXXXX no May 26, 2016,sold by Under armour at amazon.com I bought Under Armour Men's Alter Ego Captain America Compression Shirt Medium Midnight Navy on May 26th, May 26, 2016,sold by Under armour at amazon.com.The order is XXX-XXXXXXX-XXXXXXX My address is "NE 79th Ct STE 4,Portland" And the FedEx said It was delivered on Jun ,"Your package was left on the dockThe delivery was signed by: X.KN ".The Tracking #: XXXXXXXXXXXX" But I didn't receive the package.If the package delivered to me,I will sign my name"***",but the package sianed by "X.KN" Now days have passed,I still can't find my package I have contact Under Armour three times,they send the same email to me and said that" If the tracking information shows 'delivered-to' or 'signed-for' , they are not responsible for the package" I asked them to help me that "Please contact Fedex to find my package",But they still send the same email to me and said they are not is
On June 27, 2017, I returned merchandiseUA has not refunded meUA customer service line is deadUA "chat" does not connect Order numbers: P-XXX-XXXX-XXXX and P-XXX-XXXX-XXXXI bought running clothesUA charged my credit cardUA never sent one item (running shorts)On June 28, 2017, I returned various items that did not fit, using the box and mailing label provided by UA for free returns UA has not refunded meUA has not contacted meUA customer service line never connects to a personUA chat box on website times out after minutes and never connects
I would like the products I ordered and paid for over a month ago Or give me a refund ASAP! I purchased items online on 11/13/ On 11/14/2018, I received an email confirmation of my order with a delivery date of 12/12/ It seemed very slow to ship small items but I was willing to wait My credit card was charged on 11/16/for $ I never received my shipment on 12/12/and called customer service on or about 12/ They said they don't know what happened to my order and that they would resend the items express to arrive by 12/21/ I did not receive my order on the promised date of 12/so I called again Turns out they did not ship the items but now asking for my home address instead of my P.OBox which was on the original order I provided the information Shortly thereafter I receive a call from Customer Service saying they can't ship the items and I should contact the Post Office They hung up on me before I could get more details
Uder Armour advertised free shipping on returns but charged me for the shipping I bought a hat for $- didn't fit - I returned it by mail the day after I received it - Under Armour advertised free shipping so I used the label that was sent with the hat because to get free shipping you had to use this label - I returned the hat in the first of February and just received a refund of $today March XX XXXX - Under Armor took out $for shipping - this is advertising I paid for the shipping for the hat to be sent to me and I paid for the shipping to return the hat - there is no free shipping and this is advertising
I returned defective merchandise per a supervisor's recommendation for Under Armour to inspect as the merchandise is listed as waterproof but failed On 4/14/2018, I called in to Under Armour's Customer Service & spoke with a Supervisor to discuss the Hunting/Raingear that we purchased a couple years ago that had gently been usedThe jacket had been used maybe 8-times but the bib/overall had been used once as of the day I called as the tags were still attachedThe reason I called in is because the jacket and bib/overall was worn together for the first time on 4/14/and unfortunately, the raingear failedThe person who was wearing the jacket and bib/overall became soaked; his clothes underneath were extremely wetI explained this to the supervisor and she advised to ship items to Under Armour for an inspection with the understanding that it was outside of the day return policyI shipped the items on 4/20/and at that time the items were still wet from 4/14/I c
I have bought a lot of clothes in Under Armour online store.But the packeges are all lost in transition,UA Refuse compensation Order 1#: P-XXX-XXXX-XXXX Order Date: Feb 24, Total: $ Shipped To: LIU [redacted] Suite K New Castle, DE XXXXX Tracking Number (FedEx) XXXXXXXXXXXXXXXXXXXXXX Order 2#: P-XXX-XXXX-XXXX Order Date: Feb 24, Total: $ Shipped To: LIU [redacted] Suite K New Castle, DE XXXXX Tracking Number (FedEx) XXXXXXXXXXXX I have contace the customer service for over times
We love the Under Armour productsHowever, the Armour Box subscription service has been a nightmareFor the 3rd or 4th time, I received an email today stating that an adjustment has been made to a box that I had returned in full and that I was being charged for items that had been returnedI now get to go through another email back and forth with customer service stating all items were returned, they tell me they weren't, I say they were and they finally adjust the order appropriatelyNot only is this the 3rd or 4th time I've had to do this since cancelling the subscription, the last box this happened on had been returned almost a year before and the same with the box before thatIt seems as if they need to train their staff to log returns when they come into the warehouse or how to mark them properly to be resent to the next personEither way, we are highly disappointed with a brand we had come to love and won't be purchasing Under Armour products in the future
I recently purchased several pairs of black athletic socks from Under Armour. After one wash, the bottom of the socks material has started to come off Socks are falling apart after washing one time; I would like a replacement
Ordered pack of two shirtsUpon arrival shirts could be seen as stained through packaging (why would they even ship them) Followed enclosed instructions for return and it cost me $to doReceived credit for shirts, none for shipping even though I requested it on shipping return formContacted company and they had me send photo of stained shirts (why, they had them) and photo of receipt for shippingOnce done they notified me they would only refund $of the $it cost me to returnWhy would I be responsible for any of the cost? Was not a size or style issue they shipped damaged goods which was easily visible
I placed an online order on on 11/1/for an order that totals $They overcharged me by $and still have not refunded me my money Under Armour owes me $for a double charge on their part for my orderMy item that they double charged me for has not even shipped yet so there should not be a hold on my funds anywayI have talked to people in customer service to no avail.I want my money returned to me as they have no right to have a hold on it!
My items are lostI spent over five hours with customer service representatives and the supervisor said "I don't know where your st is" I ordered from UA on December 7th and shipped my items to my parents home for ChristmasUpon arrival yesterday I found only one item was sentI looked at the tracking and it was sent in three segments for some reason and the other two were in transit with a "Package exception" on itI started my adventure online with customer service at around 10:00a.mwhere James Wtold me that I needed to call FedEx to find outHe finally "attempted" to call them and told me he was having technical difficulties and would have some one call me then signed off without my responseThirty minutes later I received a call from Robin Wwho offered me no resolution or location for my current purchase and a gift card with an undisclosed amountWhen I asked her for the amount on the card she responded with "I don't know 20-30$"My package has not been located at
I am writing with regard to order P-XXX-XXXX-XXXXI never received the items I have ordered I am writing with regard to order P-XXX-XXXX-XXXXI did not receive the package although the FedEx tracking shows that it was delivered In fact, the tracking shows that the package was delivered on 12/11:AMHowever, I do have the surveillance video at that time, which shows there was no FedEx personnel around I have contacted FedEx on Dec and they still could not find the packageTherefore, they suggest me to contact UA to file a claim, because the filing procedure requires documents such as FedEx biller account etc However, I have been trying to reach Under Armour for numerous time and they still could not help me
Customer Service Issues regarding a Refund This incident is regarding order number P-XXX-XXXX-XXXXI was requesting a return for the items purchasedItems were purchased on 6/14/and arrived 6/19/I dropped my items for return at a USPS on 7/6/My first attempt to reach out was on 7/I chatted with Austin [redacted] He stated that USPS had kept my package and that it was supposed to arrive at the UA facility soonI called on 7/and spoke to BridgetShe apologized and said she would mark this as urgent, seeing it had already been days7/30, I chatted with Robert [redacted] after waiting over minutes for someoneHe was disrespectful and brash and said that Bridget did not mark my case as urgent and informed me that it is supposed to take 7-business days processing in the warehouse before the refund even starts processing (3-additional business days)I tried calling multiple times on 7/31, but UA Customer Service number was down for over an hourWhen I finally was able
Purchased special order Icon shoes @$My yr old played games and no practices in these shoes and the lt heel came loose purchased special ordered shoe (p-XXX-XXXX-XXXX-z) for $ Shoe took weeks to arrive and came in last week 12/13/ My yr old wore the shoes on 12/14/in one varsity game and 1/way through the 2nd game on 12/18/the left heel tore loose $for hrs of use Sounds like a scam The company was impossible to reachI sent an email at a.mon 12/and received a generic email that they would investigate and respons soon Soon is not an acceptable answer that might mean an hour or days I called the number provided on the ICON flier and was on the phone for hr minutes waiting and no response or return call I finally called the number and said I wanted to order somethingImage what, I got right through without waiting minutes I refused to allow them to transfer me to another person that I would again be put on hold
I was mistakenly charged for nearly $worth of merchandise that was never delivered to me, and a refund was refused due to the time passed I am extremely disappointed in the customer service and claims team of Under Armour- A company with whom up to this point I have exclusively shopped for all athletic gearI recently went on to the website to try to re-order a pair of sunglasses I had purchased in the past and, when trying to find them found that I had in fact re-purchased them months prior in September of the last year, and that they, along with three pairs of pure stretch sheer thongs totaling $plus tax had never been delivered to me- though I had been charged for themAt the time, they were listed as "in progress" for delivery- though after correspondence I found that this was because the tracking number was being re-usedI went through multiple correspondences with both Under Armour and Lasership regarding order number P-XXX-XXXX-XXXX, and was told that a claim wa
Under Armour Promised a gift card for for a returned productThey did not issue a gift card Under Armoour promised to issue a gift card for a product that literally fell appartI mailed the product to them as instructed by their customer service rep via chatI recieved a conformation that the item was recieved by themTheir website now says they do not have a record of the returnI have tried all afternoon to reach them by chat on their website and by phonePhone wait times are hr +, chat wait times are 30-minutes and then chat disconects reference inquiry# XXXXXX-XXXXXX Your reference number [redacted] Transcript of Chat with Under Armour Customer Service: Chat By Chat (Jose F.) (11/15/XXXX XX:XX PM) 01:07:PMThanks for choosing Under ArmourMy name is Jose F.., How may I help you? 01:08:PM [redacted] : Hi I have a UA hoodie that I got a while back but haven't worn untill about a week ago, The first time I washed it the logo fell off in th
Security tag left on an item I drove hours to a UA factory outlet located in Woodbridge Va I spent over $in this store only to go all the way home and the associate left a security tag on one of my items If the tags are going to be on items it would be nice for an alarm to go off because then we would have known the associate had left a tag on one of the items I contacted UA online and they offered to spend a replacement but they didn't have that item in stock so now I have to drive hours back just to have this tag removed they also offered for me to mail it back to them to and I could wait for a refund - no that would be weeks and I wanted the item that is why I bought it but I can't wear it with a security tag on it The lease they could have offered a gift card or something since I have to spend gas money to drive back they have to understand that a lot of people that go to these outlet stores don't live close now that I will have to drive back hours I will m
I purchased pairs of joggers off line and my order was shipped but I never received it but my money was taken out of my account On September 19th I placed an order online for pairs of fleece joggers for $to be shipped to my college dormOn 9/I received an email that my order had been shipped on the 22nd and was delivered on the 25th but when I went to check the front desk of my dorm I didn't have a packageSo I called in for a order replacement on the 27th but it never came so I called costumer service again to see what the issue was they sent out another replacementThis time it was delivered but not to the right personAt my dorm we have a package pick up system where the staff signs for it and that same night you get an email that you have a packageSo I looked at the FedEx tracking to see the name that was signed for the package and I talked to the manager at my dorm and there is no one on staff by that nameSo after all this in at the beginning of November I c
Advertised TBsleepwear 30% off until Dec 3rd Closed sale Nov bc oos"Back in stock" sameday reg price I wanted to order more sleepwear and found out on the 29th they falsely stated out of stock to end sale and relisted same day as a talk show pick at regular price bc they obviously wanted the money grab Absolute unethical practiceContacting customer chat was an absolute joke Pretty sure everyone was told to just lie to people Agent stated popular item that needed to be restocked Didn't have answer for why it's relisted at price
I ordered a backpack that never arrived. The company said they would refund my money in 2 -3 business days. Purchase date was July 6th. Item did not arrive so I contacted them on July 15th and was told my refund would be sent to my checking account within 2 to 3 days. It never came. I have tried 11 more times to call and contact them via chat. Each time I ask the status of my refund I get disconnected and can't get back through. Employees are rude and this is just frustrating. I need this matter handled immediately and will never do business with these people again. This has been going on for a week and 2 days now. I was promised 3 different times that I would receive an email confirming that my refund was coming and with an expected date and never got the email. Please help me.
I didn't receive the order #XXX-XXXXXXX-XXXXXXX no May 26, 2016,sold by Under armour at amazon.com I bought Under Armour Men's Alter Ego Captain America Compression Shirt Medium Midnight Navy on May 26th, May 26, 2016,sold by Under armour at amazon.com.The order is XXX-XXXXXXX-XXXXXXX My address is "NE 79th Ct STE 4,Portland" And the FedEx said It was delivered on Jun ,"Your package was left on the dockThe delivery was signed by: X.KN ".The Tracking #: XXXXXXXXXXXX" But I didn't receive the package.If the package delivered to me,I will sign my name"***",but the package sianed by "X.KN" Now days have passed,I still can't find my package I have contact Under Armour three times,they send the same email to me and said that" If the tracking information shows 'delivered-to' or 'signed-for' , they are not responsible for the package" I asked them to help me that "Please contact Fedex to find my package",But they still send the same email to me and said they are not is
On June 27, 2017, I returned merchandiseUA has not refunded meUA customer service line is deadUA "chat" does not connect Order numbers: P-XXX-XXXX-XXXX and P-XXX-XXXX-XXXXI bought running clothesUA charged my credit cardUA never sent one item (running shorts)On June 28, 2017, I returned various items that did not fit, using the box and mailing label provided by UA for free returns UA has not refunded meUA has not contacted meUA customer service line never connects to a personUA chat box on website times out after minutes and never connects
I would like the products I ordered and paid for over a month ago Or give me a refund ASAP! I purchased items online on 11/13/ On 11/14/2018, I received an email confirmation of my order with a delivery date of 12/12/ It seemed very slow to ship small items but I was willing to wait My credit card was charged on 11/16/for $ I never received my shipment on 12/12/and called customer service on or about 12/ They said they don't know what happened to my order and that they would resend the items express to arrive by 12/21/ I did not receive my order on the promised date of 12/so I called again Turns out they did not ship the items but now asking for my home address instead of my P.OBox which was on the original order I provided the information Shortly thereafter I receive a call from Customer Service saying they can't ship the items and I should contact the Post Office They hung up on me before I could get more details
Uder Armour advertised free shipping on returns but charged me for the shipping I bought a hat for $- didn't fit - I returned it by mail the day after I received it - Under Armour advertised free shipping so I used the label that was sent with the hat because to get free shipping you had to use this label - I returned the hat in the first of February and just received a refund of $today March XX XXXX - Under Armor took out $for shipping - this is advertising I paid for the shipping for the hat to be sent to me and I paid for the shipping to return the hat - there is no free shipping and this is advertising
I returned defective merchandise per a supervisor's recommendation for Under Armour to inspect as the merchandise is listed as waterproof but failed On 4/14/2018, I called in to Under Armour's Customer Service & spoke with a Supervisor to discuss the Hunting/Raingear that we purchased a couple years ago that had gently been usedThe jacket had been used maybe 8-times but the bib/overall had been used once as of the day I called as the tags were still attachedThe reason I called in is because the jacket and bib/overall was worn together for the first time on 4/14/and unfortunately, the raingear failedThe person who was wearing the jacket and bib/overall became soaked; his clothes underneath were extremely wetI explained this to the supervisor and she advised to ship items to Under Armour for an inspection with the understanding that it was outside of the day return policyI shipped the items on 4/20/and at that time the items were still wet from 4/14/I c
I have bought a lot of clothes in Under Armour online store.But the packeges are all lost in transition,UA Refuse compensation Order 1#: P-XXX-XXXX-XXXX Order Date: Feb 24, Total: $ Shipped To: LIU [redacted] Suite K New Castle, DE XXXXX Tracking Number (FedEx) XXXXXXXXXXXXXXXXXXXXXX Order 2#: P-XXX-XXXX-XXXX Order Date: Feb 24, Total: $ Shipped To: LIU [redacted] Suite K New Castle, DE XXXXX Tracking Number (FedEx) XXXXXXXXXXXX I have contace the customer service for over times
We love the Under Armour productsHowever, the Armour Box subscription service has been a nightmareFor the 3rd or 4th time, I received an email today stating that an adjustment has been made to a box that I had returned in full and that I was being charged for items that had been returnedI now get to go through another email back and forth with customer service stating all items were returned, they tell me they weren't, I say they were and they finally adjust the order appropriatelyNot only is this the 3rd or 4th time I've had to do this since cancelling the subscription, the last box this happened on had been returned almost a year before and the same with the box before thatIt seems as if they need to train their staff to log returns when they come into the warehouse or how to mark them properly to be resent to the next personEither way, we are highly disappointed with a brand we had come to love and won't be purchasing Under Armour products in the future
I recently purchased several pairs of black athletic socks from Under Armour. After one wash, the bottom of the socks material has started to come off Socks are falling apart after washing one time; I would like a replacement
Ordered pack of two shirtsUpon arrival shirts could be seen as stained through packaging (why would they even ship them) Followed enclosed instructions for return and it cost me $to doReceived credit for shirts, none for shipping even though I requested it on shipping return formContacted company and they had me send photo of stained shirts (why, they had them) and photo of receipt for shippingOnce done they notified me they would only refund $of the $it cost me to returnWhy would I be responsible for any of the cost? Was not a size or style issue they shipped damaged goods which was easily visible
I placed an online order on on 11/1/for an order that totals $They overcharged me by $and still have not refunded me my money Under Armour owes me $for a double charge on their part for my orderMy item that they double charged me for has not even shipped yet so there should not be a hold on my funds anywayI have talked to people in customer service to no avail.I want my money returned to me as they have no right to have a hold on it!
My items are lostI spent over five hours with customer service representatives and the supervisor said "I don't know where your s
t is" I ordered from UA on December 7th and shipped my items to my parents home for ChristmasUpon arrival yesterday I found only one item was sentI looked at the tracking and it was sent in three segments for some reason and the other two were in transit with a "Package exception" on itI started my adventure online with customer service at around 10:00a.mwhere James Wtold me that I needed to call FedEx to find outHe finally "attempted" to call them and told me he was having technical difficulties and would have some one call me then signed off without my responseThirty minutes later I received a call from Robin Wwho offered me no resolution or location for my current purchase and a gift card with an undisclosed amountWhen I asked her for the amount on the card she responded with "I don't know 20-30$"My package has not been located at
I am writing with regard to order P-XXX-XXXX-XXXXI never received the items I have ordered I am writing with regard to order P-XXX-XXXX-XXXXI did not receive the package although the FedEx tracking shows that it was delivered In fact, the tracking shows that the package was delivered on 12/11:AMHowever, I do have the surveillance video at that time, which shows there was no FedEx personnel around I have contacted FedEx on Dec and they still could not find the packageTherefore, they suggest me to contact UA to file a claim, because the filing procedure requires documents such as FedEx biller account etc However, I have been trying to reach Under Armour for numerous time and they still could not help me