Meat does not taste like buffalo, rather tastes like elk!
I have purchased from Buffalo Gal at least 3 other times. I purchased the Western Wrangler package which includes: 2 (8-10 oz) Bison Filet Mignons, 2 (8-10 oz) Bison New York Strip Steaks, 2 (8-10 oz) Bison Ribeye Steaks, 2 (8-10 oz) Bison Top Sirloin Steaks and 1 lb. Ground Bison. When my family and I received the order. The filet mignons were replaced with tenderloins. When my family and I grilled the meat we ordered, the meat was tough and tasted like elk. I wrote in my concerns, and it surprised me that "buffalo gal" are the ones who decides which makes it into their website's comment board. I received no calls, no emails of my concerns. Buffalo gal did the wrong thing! My family and I have been eating buffalo for quite a while now. We know what the meat tastes like and the last order we had is definitely not buffalo! Shame on you buffalo gal! Thank goodness for other Bison meat providers!
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for Mr [redacted] located at the address of [redacted] CNP spoke with Mr [redacted] on June 16, and scheduled an appointment to assess the propertyOn June 18, 2015, our CNP Survey and Right of Way Manager, and field agent determined that the address of [redacted] is a residential lot in the middle of a residential neighborhood It does not back up to a transmission right of way Please note that CNP does have underground facilities in the rear of the lot in a dedicated easement If the entire easement area is low the developer should take care of the drainage problemBut if the problem was the cause of a collapsed trench where CNP buried our facilities and failed to back fill properly, then the problem would have been with CNP However, in our investigation it was discovered that the pull hole is within compliance and was installed at final grade The developer is required to cover and sod over the pull hole Our Manager of Survey and Land of Right of Way contacted the developer yesterday (6/22/2015) and builder agreed to take care of issue If additional information is required please contact me Thank you, Shauntee S [redacted]
This is in response to the complaint # [redacted] submitted by [redacted] residing at [redacted] ***Please know that after a thorough investigation, we discovered that the errors made concerning the returned checks were self-initiated Within the last months all of the payments that cleared were researched to confirm how the payment was made and from what banking institution It was confirmed that the same banking institution was used but not the same checking account information There may have been one too many zeros in the account number enteredUnfortunately there have been two returned items on this account which the account has been flagged to not accept any checks for payments for a months period Other alternatives to make a payment would be to pay in cash at a payment location or with a credit card payment on-line or over the phone Additionally, since the last two payments where returned, the disconnection for non-payment is valid Therefore we would be unable to refund or waive the reconnection feesThe account will be eligible to accept check payments as of January RegardsCenterPoint Energy
This resolution is in reference to complaint #: [redacted] Please be advised that we have reviewed the natural gas account associated with the service address: [redacted] *** After review of the account, the security deposit originally charged to the account on 05/29/ was reversed in full from the account per receipt of a letter of credit from [redacted] on 06/03/ Please be advised that the Service Initiation Fee will not be removed from this account We have provided a copy of the new service confirmation email sent by CNP Online Customer Service Department It states: About Your First Bill A $service initiation fee, along with a $security deposit, will be applied to your first month's invoice The security deposit may be waived by providing one or both of the following documents: • A guaranty agreement signed by another CenterPoint Energy customer who will guarantee your depositThis person must have had service at their home for at least consecutive months and a good credit rating with us in order to guarantee your depositContact us to have the proper documentation mailed to your guarantor • A credit reference letter provided from another natural gas or electric company, showing no more than two late payments, no returned checks and no disconnection orders for nonpayment during the last consecutive months These documents may be faxed to [redacted] or mailed to: CenterPoint Energy [redacted] Houston, TX [redacted] (Attn: Credit/Deposit Clerk, 27th floor) With this proof, we will not waive the service initiation fee If you have any other questions, please feel free to contact our customer Service department directly at [redacted] Executive Administration Office CenterPoint Energy
This is response to Revdex.com complaint# [redacted] submitted by Mr [redacted] residing at [redacted] *** This letter is in response to the complaint sent to your office by [redacted] on January 5, concerning the connection of electrical service at the [redacted] ** On December 18, 2015, SrService Consultant Devin K [redacted] received an escalated inquiry regarding getting a meter set at the [redacted] **for Ms***MrK [redacted] consulted with Operations requesting them to have the meter set at the first available opportunityOn December 21, CenterPoint Energy’s field crews went to set the meter at the above address and found that construction would be required as the customers meter pole had been placed in excess of 270’ from CenterPoint Energy’s existing facilities On December 21, 2015, MrK [redacted] along with the Operations Supervisor met with Mrs [redacted] and discussed options for providing her with serviceAfter meeting with Mrs [redacted] onsite, MrK [redacted] provided Mrs [redacted] with a Service Outlet Location Statement for the construction that CenterPoint Energy would have to complete for the service to be energizedMs [redacted] had not spoken with a Service Consultant regarding the requirements for construction prior to this timeIn addition, MrK [redacted] issued a work order for the construction and sent it to Operations for completion On December 23, 2015, CenterPoint Energy’s field crews were dispatched to [redacted] **to perform the required constructionOn receiving the information that construction was completed, MrK [redacted] contacted Mrs [redacted] to inform her to have the meter order re-issued by her retail energy provider so our crews could also energize the serviceMrs [redacted] did have the order re-issued but the order was not received until after the crews completed construction and left the siteOn December 31, 2015, CenterPoint Energy’s field crews made an additional visit to [redacted] to set the meterAt this time, the field crews identified that the customer owned meter pole did not meet all CenterPoint Energy’s requirements per the Service Standards for Electric Service On January 4, 2016, MrK [redacted] spoke with Mrs [redacted] to inform her that CenterPoint Energy had received a meter order from her retail provider and that CenterPoint Energy’s field crews had attempted to set the meter and explained why the meter install had been turned downThe meter pole is installed, owned and maintained by the customerIt is the customer’s responsibility to have a licensed electrician install the meter pole or the meter pole can in some areas be installed by the owner to CenterPoint Energy’s Service StandardsThese service standards are located on CenterPoint Energy’s website or can be provided by customer service On January 6, 2016, after the necessary corrections were made, CenterPoint Energy received the meter order from the retail providerMrK [redacted] contacted Mrs [redacted] the morning of January 7, to inform her that CenterPoint Energy had received the meter order and that our field crews would be out to set the meterThe meter was set and service energized the afternoon of January 7, CenterPoint Energy values providing our customers with quality electric service commensurate with prudent operating practices and we appreciate the opportunity to address these concernsPlease contact me at 281-561-3201, if you have any further questions Sincerely, Dominic [redacted] Service Area Director [redacted] Service Center
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This company is very shady I have asked for them to pull the phone records to prove that we were NEVER TOLD a $charge would incur and all they can say is "we're not negligent"They Will not even reply to that request which would PROVE that they falsely charged us $It's a very unethical way to get $out of good paying customers TERRIBLE company I will be taking this further Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI understand that this company has a guide to follow but it is not my duty to keep sending anything to this company because they did not follow rules all to well of identification of a customerHowever I can provide supporting detail to the Revdex.com of such claim(see attached) but I refuse to pay for, stamps,fax,or gas that involve such problemI did not open this account as stated before I was IN FACT on military duty and should not be held responsible for anything with this account that I did not do and have explained to the people at this company in the pass.Therefore this should be deleted as being mine!May be the people at this company should take better pride when doing work for this company.Thanks In Advance, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] While I am gratefully pleased with MrC [redacted] offer to pay half the expense to remove the tree and did not expect it I cannot consider this a resolved matter until the repairs are made and my lawn is returned to its original conditionBy no means do I intend to convey that I am dissatisfied with Centerpoint's response simply that things are pretty botched with my lawn losing soil every time it rains and the lawn repair will become more extensive the longer Centerpoint takes to make or complete repairsThis message is the first time I have learned that Centerpoint originally planned to do any further work on my property even after numerous calls for an updateI am grateful to MrC [redacted] for his actions to date in this matter and am sorry that I had to escalate to the Revdex.com and the city regulatory board to get a responseI would like this matter to remain unresolved until repairs are complete and my lawn is back to normalI promise to immediately inform the Revdex.com when that happensA promise to repair is not sufficient for me to consider this matter closed Regards, [redacted]
Thank you for the opportunity to respond CenterPoint Energy’s Credit Department reached out to Mr [redacted] to assist with his concernPlease know that before any information is sent to collections a thorough investigation is doneThere has to be several matches before a debt is connected to a customer and sent to collectionsWhen a customer states that any information is fraud/ID theft and not theirs, a fraud package is mailed to the customerWhen the Credit Department spoke with Mr [redacted] to offer the fraud package, he declined and stated that he hired someone to clear his creditRegards,Angela [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have decided to go ahead with a deceptive trade practices lawsuit against CenterPointAlso another complaint against CenterPoint about their unreasonable rate case will also be filedThanks for your helpIf CenterPoint wants to settle this issue, I am willing to work with them Regards, [redacted]
We thank Mr [redacted] for another opportunity to address his concern His original request was to have his bill corrected in which all of the details were investigated and the bill was corrected As a result, two readings were taken on 2/13/17, one by a contract technician and the other by the electronic meter reader (ERT) which resulted in two different readings The protocol is to make an assessment and determine if adjustments are warranted after a complete and thorough investigationA reading simply cannot be changed at the request of the customerJustification has to be proven to change the records CenterPoint Energy used the ERT reading to adjust Mr***’s invoice based on a review of the account’s previous readings.After a supervisor had Mr [redacted] re-read his meter and determined that the reading was in line, the supervisor decided to further accommodate him by submitting a safety check order which requires the presence of an adult It was instructed that an adult had to be present in order to complete the safety check Mr [redacted] stated that he wasted his time to give CenterPoint Energy access Please understand it was not mandatory that Mr [redacted] be present as long as an adult was there to give access In addition, a minute call before arriving request was offered, which was accepted The supervisor followed the procedures after having Mr [redacted] read his own meterThe reading and results from the safety check confirmed the initial ERT reading was accurate and in line with the previous customer’s usage history.When there is a high volume of calls holding, there is an automated recording that acknowledges the estimated hold time and provides an option to call back at a different time when the hold time is not as long Mr [redacted] chose remain on the line to speak a supervisorPlease know that CenterPoint Energy does not compensate customers for time spent waiting to speak with an agent/supervisor or investigate a potential billing errorMr***’s account dispute was ultimately resolved by completion of a thorough investigation In recognition of Mr [redacted] being an excellent customer, a gesture of goodwill has been applied towards his account in the amount of $as a onetime courtesy.Regards,Angela [redacted]
This is in response to the complaint # [redacted] filed by [redacted] on behalf of [redacted] residing at [redacted] *** We had the opportunity to speak with Mr [redacted] and he disputed the technician never came to their locationWe reached out to the technician’s supervisor to investigateThe investigation with the technician ended when the technician’s response was the order was attempted, the name of the Townhomes is [redacted] and no one answered the door Per our conversation with Mr [redacted] , it was stated that the technicians do not get paid for the orders that are not completedOnce Mr [redacted] realized that CenterPoint Energy had already made one attempt, he rescheduled his order for the same day with the agreement to pay an overtime fee of $The order could have been rescheduled for the next day free of charge but Mr [redacted] chose to reschedule the order for the same dayWith that being said, it is unfortunate that the first order was missed however, Mr [redacted] agreed to pay the overtime fee to reschedule the order for the same day We thank Mr [redacted] for allowing us the opportunity to research this issueWe value Mr [redacted] as our customer and will be unable to waive the overtime fee Kind regards, Angela [redacted]
This is in response to Revdex.com complaint # [redacted] submitted by [redacted] owner of [redacted] ***.We were able to speak with Ms [redacted] to confirm that she was the owner of the property during the time period in question for gas usage Ms [redacted] confessed to using the gas but is unwilling to pay the customer charge because she did not request for service in her name It was explained that the service was already on when she took over andCenterPoint Energy set the account up in her name in order to bill for the usage Unfortunately, the customer charge covers the cost for reading the meters, issuing bills, maintaining facilities and gas lines, postage, etcThese costs occur even if you do not use gas during a billing period CenterPoint Energy has the right to set up an account in the responsible party’s name, and back bill for gas usage once it’s established who’s responsible for the gasAs a courtesy, the deposit was removed from the amount due Please know that after reviewing the account with the credit department, we will be unable to waive any other chargesWe appreciate Ms [redacted] for allowing us to review her concern.Regards,Angela B [redacted] CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by Ms [redacted] regarding the premise at [redacted] After thorough review of our records, we were able to determine that Ms [redacted] spoke to a Supervisor on 07/08/An apology was immediately extended for the amount of time it has taken to receive a response that Ms [redacted] presented in reference to her December 2014, billingThe billing and invoices from December to current were explained in detailThe customer was assured that the disconnection of service did not have any association with the December billing Ms [redacted] was advised that an invoice was sent online on 06/22/15, for $144.00.This amount included a disconnect notice for $with a final payment date of 07/02/15, plus the current bill of $due 07/07/In addition, the disconnect notice was also mailed to the customer at the above service address It was explained to Ms [redacted] that the disconnection of service was a result of a balance forward of $from her April invoice, and a $balance forward from her May invoice for a total of $On 07/05/15, payment was received for $leaving an unpaid balance of $Regrettably, this amount remained unpaid and on 07/07/07/the gas service was disconnected for non-paymentThe customer was quoted $to reconnect serviceThis included a $past due amount, a $collection fee, a $reconnect fee and an $deposit Based on our findings CenterPoint Energy was not negligent in disconnecting Ms [redacted] ’s gas serviceWe were unsuccessful in our attempts to contact Ms [redacted] We regret we are unable to waive the reconnect fees as they are warranted and do applyAdditionally, a supervisor informed Ms [redacted] that we regret we would be unable to waive the $collection fee and $reconnect fee and the customer accepted the reconnect quote of $This amount included a $past due amount, a $collection fee, and a $reconnect feeHowever, in consideration of Ms [redacted] , CenterPoint Energy agreed to waive the $depositIn which the deposit is the greater amountNormally, this fee would have been required to be paid prior to restoring serviceThe reconnect order was executed on 07/09/15, and gas service was restored We sincerely regret any inconvenience Ms [redacted] may have undergone as a result of this matterWe appreciate her for making her concerns known to us and we look forward to serving her better in the future Respectfully, Natalie E [redacted] CenterPoint Energy
Revdex.com: This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/and assigned ID [redacted] Regards,
We are in receipt of the additional informationOn 1/11/2016, Cynthia P***, CenterPoint Energy Service Area Manager, contacted Mrs [redacted] to discuss her concernsMrs [redacted] confirmed that meter is set and workingMsP [redacted] explained that inspections are done by the County and not by CenterPoint EnergyShe also explained that there would be no charges for any additional service poles because the customer’s meter pole was not relocated within dropping distance of the company’s standard installation of facilities Mrs [redacted] explained her frustration came when CenterPoint representatives explained the need to relocate the meter pole and nothing was said about needing the address on the meter can and when order was reissued to the field, the order was turned down for the no addressMsP [redacted] apologized for the inconvenience Respectfully, CenterPoint Energy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint While I acknowledge that the representative from the Houston office was much more polite than the first representative I spoke with, she did not provide a proper solution to the problemCustomers should be able to change their billing date, and billing dates should not disproportionately affect certain neighborhoods more than othersImagine the many living on Social Security that only get paid on the first of the monthI was told that because meter readings fall on certain days, that changing the billing date is not possibleThis is simply falseReading dates and billing dates are not dependent on each otherI also offered an alternative solution of extending the delinquency date to days past the billing date, instead of the 14-day period that exists currentlyI personally will make sure to pay my bill on time in the future and accept responsibility for the sixty dollars I have paid in late charges with this companyHowever, considering the company's privilege as a public utility and natural monopoly, I would like them to cease the unfair billing practices that may disproportionately affect customers in certain neighborhoodsAll other utilities in my community allow a change in billing dateAdditionally, Entergy of Louisiana has similar infrastructure and allows natural gas customers to change billing datesI hope that CenterPoint will strongly consider this service to customers in the future Regards, [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] ***.According to our records a claim has been setup and assigned to an adjuster A message has been left for Mr [redacted] If he has any additional concerns we would recommend he call our Claims Department at 713-207- Respectfully, CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,There was no assessmentThe gentleman called me with CenterPoint and told me the problem was the contractor’s due to the contract with *** He also confirmed [redacted] did not visit me as communicated to CenterPiint yet told me there was nothing he could do The complaint is not resolved [redacted]
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for Mr [redacted] located at the address of [redacted] CNP spoke with Mr [redacted] on June 16, and scheduled an appointment to assess the propertyOn June 18, 2015, our CNP Survey and Right of Way Manager, and field agent determined that the address of [redacted] is a residential lot in the middle of a residential neighborhood It does not back up to a transmission right of way Please note that CNP does have underground facilities in the rear of the lot in a dedicated easement If the entire easement area is low the developer should take care of the drainage problemBut if the problem was the cause of a collapsed trench where CNP buried our facilities and failed to back fill properly, then the problem would have been with CNP However, in our investigation it was discovered that the pull hole is within compliance and was installed at final grade The developer is required to cover and sod over the pull hole Our Manager of Survey and Land of Right of Way contacted the developer yesterday (6/22/2015) and builder agreed to take care of issue If additional information is required please contact me Thank you, Shauntee S [redacted]
This is in response to the complaint # [redacted] submitted by [redacted] residing at [redacted] ***Please know that after a thorough investigation, we discovered that the errors made concerning the returned checks were self-initiated Within the last months all of the payments that cleared were researched to confirm how the payment was made and from what banking institution It was confirmed that the same banking institution was used but not the same checking account information There may have been one too many zeros in the account number enteredUnfortunately there have been two returned items on this account which the account has been flagged to not accept any checks for payments for a months period Other alternatives to make a payment would be to pay in cash at a payment location or with a credit card payment on-line or over the phone Additionally, since the last two payments where returned, the disconnection for non-payment is valid Therefore we would be unable to refund or waive the reconnection feesThe account will be eligible to accept check payments as of January RegardsCenterPoint Energy
This resolution is in reference to complaint #: [redacted] Please be advised that we have reviewed the natural gas account associated with the service address: [redacted] *** After review of the account, the security deposit originally charged to the account on 05/29/ was reversed in full from the account per receipt of a letter of credit from [redacted] on 06/03/ Please be advised that the Service Initiation Fee will not be removed from this account We have provided a copy of the new service confirmation email sent by CNP Online Customer Service Department It states: About Your First Bill A $service initiation fee, along with a $security deposit, will be applied to your first month's invoice The security deposit may be waived by providing one or both of the following documents: • A guaranty agreement signed by another CenterPoint Energy customer who will guarantee your depositThis person must have had service at their home for at least consecutive months and a good credit rating with us in order to guarantee your depositContact us to have the proper documentation mailed to your guarantor • A credit reference letter provided from another natural gas or electric company, showing no more than two late payments, no returned checks and no disconnection orders for nonpayment during the last consecutive months These documents may be faxed to [redacted] or mailed to: CenterPoint Energy [redacted] Houston, TX [redacted] (Attn: Credit/Deposit Clerk, 27th floor) With this proof, we will not waive the service initiation fee If you have any other questions, please feel free to contact our customer Service department directly at [redacted] Executive Administration Office CenterPoint Energy
This is response to Revdex.com complaint# [redacted] submitted by Mr [redacted] residing at [redacted] *** This letter is in response to the complaint sent to your office by [redacted] on January 5, concerning the connection of electrical service at the [redacted] ** On December 18, 2015, SrService Consultant Devin K [redacted] received an escalated inquiry regarding getting a meter set at the [redacted] **for Ms***MrK [redacted] consulted with Operations requesting them to have the meter set at the first available opportunityOn December 21, CenterPoint Energy’s field crews went to set the meter at the above address and found that construction would be required as the customers meter pole had been placed in excess of 270’ from CenterPoint Energy’s existing facilities On December 21, 2015, MrK [redacted] along with the Operations Supervisor met with Mrs [redacted] and discussed options for providing her with serviceAfter meeting with Mrs [redacted] onsite, MrK [redacted] provided Mrs [redacted] with a Service Outlet Location Statement for the construction that CenterPoint Energy would have to complete for the service to be energizedMs [redacted] had not spoken with a Service Consultant regarding the requirements for construction prior to this timeIn addition, MrK [redacted] issued a work order for the construction and sent it to Operations for completion On December 23, 2015, CenterPoint Energy’s field crews were dispatched to [redacted] **to perform the required constructionOn receiving the information that construction was completed, MrK [redacted] contacted Mrs [redacted] to inform her to have the meter order re-issued by her retail energy provider so our crews could also energize the serviceMrs [redacted] did have the order re-issued but the order was not received until after the crews completed construction and left the siteOn December 31, 2015, CenterPoint Energy’s field crews made an additional visit to [redacted] to set the meterAt this time, the field crews identified that the customer owned meter pole did not meet all CenterPoint Energy’s requirements per the Service Standards for Electric Service On January 4, 2016, MrK [redacted] spoke with Mrs [redacted] to inform her that CenterPoint Energy had received a meter order from her retail provider and that CenterPoint Energy’s field crews had attempted to set the meter and explained why the meter install had been turned downThe meter pole is installed, owned and maintained by the customerIt is the customer’s responsibility to have a licensed electrician install the meter pole or the meter pole can in some areas be installed by the owner to CenterPoint Energy’s Service StandardsThese service standards are located on CenterPoint Energy’s website or can be provided by customer service On January 6, 2016, after the necessary corrections were made, CenterPoint Energy received the meter order from the retail providerMrK [redacted] contacted Mrs [redacted] the morning of January 7, to inform her that CenterPoint Energy had received the meter order and that our field crews would be out to set the meterThe meter was set and service energized the afternoon of January 7, CenterPoint Energy values providing our customers with quality electric service commensurate with prudent operating practices and we appreciate the opportunity to address these concernsPlease contact me at 281-561-3201, if you have any further questions Sincerely, Dominic [redacted] Service Area Director [redacted] Service Center
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This company is very shady I have asked for them to pull the phone records to prove that we were NEVER TOLD a $charge would incur and all they can say is "we're not negligent"They Will not even reply to that request which would PROVE that they falsely charged us $It's a very unethical way to get $out of good paying customers TERRIBLE company I will be taking this further Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI understand that this company has a guide to follow but it is not my duty to keep sending anything to this company because they did not follow rules all to well of identification of a customerHowever I can provide supporting detail to the Revdex.com of such claim(see attached) but I refuse to pay for, stamps,fax,or gas that involve such problemI did not open this account as stated before I was IN FACT on military duty and should not be held responsible for anything with this account that I did not do and have explained to the people at this company in the pass.Therefore this should be deleted as being mine!May be the people at this company should take better pride when doing work for this company.Thanks In Advance, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] While I am gratefully pleased with MrC [redacted] offer to pay half the expense to remove the tree and did not expect it I cannot consider this a resolved matter until the repairs are made and my lawn is returned to its original conditionBy no means do I intend to convey that I am dissatisfied with Centerpoint's response simply that things are pretty botched with my lawn losing soil every time it rains and the lawn repair will become more extensive the longer Centerpoint takes to make or complete repairsThis message is the first time I have learned that Centerpoint originally planned to do any further work on my property even after numerous calls for an updateI am grateful to MrC [redacted] for his actions to date in this matter and am sorry that I had to escalate to the Revdex.com and the city regulatory board to get a responseI would like this matter to remain unresolved until repairs are complete and my lawn is back to normalI promise to immediately inform the Revdex.com when that happensA promise to repair is not sufficient for me to consider this matter closed Regards, [redacted]
Thank you for the opportunity to respond CenterPoint Energy’s Credit Department reached out to Mr [redacted] to assist with his concernPlease know that before any information is sent to collections a thorough investigation is doneThere has to be several matches before a debt is connected to a customer and sent to collectionsWhen a customer states that any information is fraud/ID theft and not theirs, a fraud package is mailed to the customerWhen the Credit Department spoke with Mr [redacted] to offer the fraud package, he declined and stated that he hired someone to clear his creditRegards,Angela [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have decided to go ahead with a deceptive trade practices lawsuit against CenterPointAlso another complaint against CenterPoint about their unreasonable rate case will also be filedThanks for your helpIf CenterPoint wants to settle this issue, I am willing to work with them Regards, [redacted]
We thank Mr [redacted] for another opportunity to address his concern His original request was to have his bill corrected in which all of the details were investigated and the bill was corrected As a result, two readings were taken on 2/13/17, one by a contract technician and the other by the electronic meter reader (ERT) which resulted in two different readings The protocol is to make an assessment and determine if adjustments are warranted after a complete and thorough investigationA reading simply cannot be changed at the request of the customerJustification has to be proven to change the records CenterPoint Energy used the ERT reading to adjust Mr***’s invoice based on a review of the account’s previous readings.After a supervisor had Mr [redacted] re-read his meter and determined that the reading was in line, the supervisor decided to further accommodate him by submitting a safety check order which requires the presence of an adult It was instructed that an adult had to be present in order to complete the safety check Mr [redacted] stated that he wasted his time to give CenterPoint Energy access Please understand it was not mandatory that Mr [redacted] be present as long as an adult was there to give access In addition, a minute call before arriving request was offered, which was accepted The supervisor followed the procedures after having Mr [redacted] read his own meterThe reading and results from the safety check confirmed the initial ERT reading was accurate and in line with the previous customer’s usage history.When there is a high volume of calls holding, there is an automated recording that acknowledges the estimated hold time and provides an option to call back at a different time when the hold time is not as long Mr [redacted] chose remain on the line to speak a supervisorPlease know that CenterPoint Energy does not compensate customers for time spent waiting to speak with an agent/supervisor or investigate a potential billing errorMr***’s account dispute was ultimately resolved by completion of a thorough investigation In recognition of Mr [redacted] being an excellent customer, a gesture of goodwill has been applied towards his account in the amount of $as a onetime courtesy.Regards,Angela [redacted]
This is in response to the complaint # [redacted] filed by [redacted] on behalf of [redacted] residing at [redacted] *** We had the opportunity to speak with Mr [redacted] and he disputed the technician never came to their locationWe reached out to the technician’s supervisor to investigateThe investigation with the technician ended when the technician’s response was the order was attempted, the name of the Townhomes is [redacted] and no one answered the door Per our conversation with Mr [redacted] , it was stated that the technicians do not get paid for the orders that are not completedOnce Mr [redacted] realized that CenterPoint Energy had already made one attempt, he rescheduled his order for the same day with the agreement to pay an overtime fee of $The order could have been rescheduled for the next day free of charge but Mr [redacted] chose to reschedule the order for the same dayWith that being said, it is unfortunate that the first order was missed however, Mr [redacted] agreed to pay the overtime fee to reschedule the order for the same day We thank Mr [redacted] for allowing us the opportunity to research this issueWe value Mr [redacted] as our customer and will be unable to waive the overtime fee Kind regards, Angela [redacted]
This is in response to Revdex.com complaint # [redacted] submitted by [redacted] owner of [redacted] ***.We were able to speak with Ms [redacted] to confirm that she was the owner of the property during the time period in question for gas usage Ms [redacted] confessed to using the gas but is unwilling to pay the customer charge because she did not request for service in her name It was explained that the service was already on when she took over andCenterPoint Energy set the account up in her name in order to bill for the usage Unfortunately, the customer charge covers the cost for reading the meters, issuing bills, maintaining facilities and gas lines, postage, etcThese costs occur even if you do not use gas during a billing period CenterPoint Energy has the right to set up an account in the responsible party’s name, and back bill for gas usage once it’s established who’s responsible for the gasAs a courtesy, the deposit was removed from the amount due Please know that after reviewing the account with the credit department, we will be unable to waive any other chargesWe appreciate Ms [redacted] for allowing us to review her concern.Regards,Angela B [redacted] CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by Ms [redacted] regarding the premise at [redacted] After thorough review of our records, we were able to determine that Ms [redacted] spoke to a Supervisor on 07/08/An apology was immediately extended for the amount of time it has taken to receive a response that Ms [redacted] presented in reference to her December 2014, billingThe billing and invoices from December to current were explained in detailThe customer was assured that the disconnection of service did not have any association with the December billing Ms [redacted] was advised that an invoice was sent online on 06/22/15, for $144.00.This amount included a disconnect notice for $with a final payment date of 07/02/15, plus the current bill of $due 07/07/In addition, the disconnect notice was also mailed to the customer at the above service address It was explained to Ms [redacted] that the disconnection of service was a result of a balance forward of $from her April invoice, and a $balance forward from her May invoice for a total of $On 07/05/15, payment was received for $leaving an unpaid balance of $Regrettably, this amount remained unpaid and on 07/07/07/the gas service was disconnected for non-paymentThe customer was quoted $to reconnect serviceThis included a $past due amount, a $collection fee, a $reconnect fee and an $deposit Based on our findings CenterPoint Energy was not negligent in disconnecting Ms [redacted] ’s gas serviceWe were unsuccessful in our attempts to contact Ms [redacted] We regret we are unable to waive the reconnect fees as they are warranted and do applyAdditionally, a supervisor informed Ms [redacted] that we regret we would be unable to waive the $collection fee and $reconnect fee and the customer accepted the reconnect quote of $This amount included a $past due amount, a $collection fee, and a $reconnect feeHowever, in consideration of Ms [redacted] , CenterPoint Energy agreed to waive the $depositIn which the deposit is the greater amountNormally, this fee would have been required to be paid prior to restoring serviceThe reconnect order was executed on 07/09/15, and gas service was restored We sincerely regret any inconvenience Ms [redacted] may have undergone as a result of this matterWe appreciate her for making her concerns known to us and we look forward to serving her better in the future Respectfully, Natalie E [redacted] CenterPoint Energy
Revdex.com: This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/and assigned ID [redacted] Regards,
We are in receipt of the additional informationOn 1/11/2016, Cynthia P***, CenterPoint Energy Service Area Manager, contacted Mrs [redacted] to discuss her concernsMrs [redacted] confirmed that meter is set and workingMsP [redacted] explained that inspections are done by the County and not by CenterPoint EnergyShe also explained that there would be no charges for any additional service poles because the customer’s meter pole was not relocated within dropping distance of the company’s standard installation of facilities Mrs [redacted] explained her frustration came when CenterPoint representatives explained the need to relocate the meter pole and nothing was said about needing the address on the meter can and when order was reissued to the field, the order was turned down for the no addressMsP [redacted] apologized for the inconvenience Respectfully, CenterPoint Energy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint While I acknowledge that the representative from the Houston office was much more polite than the first representative I spoke with, she did not provide a proper solution to the problemCustomers should be able to change their billing date, and billing dates should not disproportionately affect certain neighborhoods more than othersImagine the many living on Social Security that only get paid on the first of the monthI was told that because meter readings fall on certain days, that changing the billing date is not possibleThis is simply falseReading dates and billing dates are not dependent on each otherI also offered an alternative solution of extending the delinquency date to days past the billing date, instead of the 14-day period that exists currentlyI personally will make sure to pay my bill on time in the future and accept responsibility for the sixty dollars I have paid in late charges with this companyHowever, considering the company's privilege as a public utility and natural monopoly, I would like them to cease the unfair billing practices that may disproportionately affect customers in certain neighborhoodsAll other utilities in my community allow a change in billing dateAdditionally, Entergy of Louisiana has similar infrastructure and allows natural gas customers to change billing datesI hope that CenterPoint will strongly consider this service to customers in the future Regards, [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] ***.According to our records a claim has been setup and assigned to an adjuster A message has been left for Mr [redacted] If he has any additional concerns we would recommend he call our Claims Department at 713-207- Respectfully, CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,There was no assessmentThe gentleman called me with CenterPoint and told me the problem was the contractor’s due to the contract with *** He also confirmed [redacted] did not visit me as communicated to CenterPiint yet told me there was nothing he could do The complaint is not resolved [redacted]