This is in response to the Revdex.com complaint # submitted by H [redacted] Moore regarding unauthorized funds that were drafted from his bank account.We had the opportunity to speak with MrMoore regarding his concernMrMoore stated that two different amounts have been drafted from his bank account that was paid to CenterPoint EnergyHe requested a refund as soon as possibleIt was explained to MrMoore that CenterPoint Energy does not keep records of customer’s bank account numbersTherefore in order to locate the account that his money was applied too, we would need the transaction number from each draft in order to trace itOnce we receive the information from the bank the turnaround is anywhere from to business daysMrMoore decided he could not wait that long and requested a stop payment on the drafts through his bank and closed out the bank account.We thanked MrMoore for the opportunity to address his concernRegards,A [redacted] Boswell
This is in response to the complaint # [redacted] submitted by Nicole [redacted] residing at [redacted] ***Please verify the correct company name due to CENTERPOINT ENERGY SERVICES (CES) does not service the state of MichiganOur natural gas distribution business operates in six states:Arkansas, Louisiana, Minnesota, Mississippi, Oklahomaand TexasCenterPoint Energy Services (CES), our competitive natural gas sales and service business, serves approximately 100,customers across states.Regards CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint CNP replied:On 09/08/he executed a payment of $which returned as: No account found(The reason why a payment would return No Account Found is when a customer supplies incorrect bank information into our systemCNP does not manipulate bank data It is the customer’s responsibility to supply correct information In this case, the bank data was entered as follows: Routing: Account: This information is obviously incorrect [which is why it can be shared] because the payment returned A bank cannot find an account within their institution, if the account number is incorrect.)The account information on file was never shared with meThe representative stated I had to contact the Remittance department by faxIt was obviously shared with CNP from the banking institution, but not with the customer for verificationCNP replied: CNP has made every effort to relay this information to the customer We have even waived one of three return payment fees as a courtesy It is the customer’s responsibility to provide accurate bank information-which was not provided It is also the customer’s responsibility to provide a letter from the bank stating that it was THEIR error and not the customer-CNP has not received such documentation.This customer attempted many times to verify correct banking information with CNP, but customer service was unable to do soThis correspondence is the first time that I have been able to see what information the company had on file for meCNP replied: Our CNP Customer Service then waived one of the return fees as a courtesy on 10/27/2016.The company fails to mention here that I paid all previous balances over the phone, and inquired about changing my billing information at this timeI was unable to do so over the phone and was instructed to complete this task on the siteThe company fails to mention that if a customer has a returned payment online, their privileges are disabled online for an extended period of timeThis is an unfair practice when a customer returns, in good faith, to a zero balance with the company because of some sort of errorParticularly an error that has been attempted numerous times to be fixed on the customer's endPlease remember here that I have still yet to hear from the Remittance department throughout these messagesCNP replied: We resolve that the customer contact their bank and ensure that the routing number and account number provided are ones that are to be used for online/ACH payments We also urge the customer to obtain documented proof from the bank that it was THEIR error for not processing the CNP payments......CNP is not at fault if there is a miscommunication between the bank and the customer.This is not the bank's errorThe account information that CNP holds is wrongThis is what has taken months to confirmDuring this amount of time, I have been on the phone with CNP representatives and never once was I informed what information was on fileI also could not change this information electronically because online privileges had been disabled Again, I would like to reaffirm that I, the customer, am willing to pay the balance due for services renderedPayment for another late fee will not be submittedI agree that CNP is not at fault for miscommunication between the bank and the customer, but they are at fault for totally failing to communicate with me what information they had on fileAgain, I tried to determine what information was on file for billing, and they could not provide thisCNP replied: The company should not be held liable for the customer not providing the accurate and requested documentation.The company is liable for not providing the customer with information that they are using to bill Regards, [redacted] ***, MS
This is in response to Revdex.com complaint# [redacted] submitted by MrTodd [redacted] on behalf of [redacted] regarding the premise at [redacted] We truly understand Mr***'s frustration and wish that it was within our control to assist him with his request CenterPoint is the Transmission Distribution (TDSP) and we receive instructions from the electric retail providers (REP)Upon receipt of a Moorder will trigger a Customer Meter order to print based on the “requested date” sent by the REP The order was received on 4/15/with the requested date of 4/22/ CenterPoint Energy has business days from the initial requested modate to install service, weather and workload permitting, and if permit requirements have been meet.Any permits required to install the meter must be received – or the system will not print the pending Customer Meter orderPermit requirements are determined by the respective city where the address is located.Our records confirmed that Mr***’s order was completed on 4/26/16; a day ahead of the allotted time.Regards,Angela [redacted] Tell us why here
This is in response to BBB complaint# [redacted] submitted by [redacted] residing at [redacted] ***. On June 21st, Service Area Manager Charles [redacted] meet with Mrs. [redacted] to discuss the work done by one of CenterPoint Energy’s contractors. On June 8th and again on June 16th contract crews replacing rotten poles de-energized the service to Mrs. [redacted] residence. Mrs. [redacted] was also concerned with the disrespectful manner she was addressed by the crews. It was explained that the crews are required to make arrangements before turning off the service and Mr. [redacted] apologized that the crews did not follow proper procedures. Also, she was assured discussions will be held with their management concerning their failure to notify her of the outages and for the manner in which she was addressed during this time. Mrs. [redacted] was also upset with the way a tree in front of her property was trimmed by our tree contractor. One of the poles to be replaced was in the road right-of way near her front gate and it had an oak tree growing around it. She was very upset with the amount of trimming done to replace the pole and claims we trimmed more then what was required and that we had total disregard for her property. Some of the tree is on her property and some of it is in the road right-of-way and while the customer disagrees with the work done, the crews did what was necessary to replace the pole. In Mr. [redacted] ’s option the tree trimming was not excess. Since there where communication cables on the old pole the crew cut the pole in half, leaving the cables attached to the stub pole. The customer was concerned about the stub pole and it was explained we would contact the communication companies and when they remove their cables from the pole, Mr. [redacted] would make arrangements to remove the stub pole. Mr. [redacted] apologized more than once for the crew’s failure to follow proper procedures and Mrs. [redacted] informed him his apologize was not enough. This event is being discussed with the contract crew management to make sure they follow proper procedures and to prevent this from happening in the future. Respectfully, Ana [redacted] CenterPoint Energy
Dear [redacted] ***, Thank you for contacting CenterPoint EnergyAs one of our valued customers, we want your experience with CenterPoint Energy to be exceptional Our records indicate that your account was never charged a $Same Day Reconnect Fee Your account was charged a $Collection Fee, which was reversed and returned back to you on 07/29/when you spoke to a call-center supervisorSince your service was disconnected, there have been payment transactionsThe most recent transaction was for the total amount of $ Since you are requesting such a large refund, we will need to obtain proof of payment.Unfortunately, we will need to obtain prrof of your payments in the amount of $If this payment has cleared your bank, please forward to us a clear copy of your bank statement showing proof of paymentAfter we receive the copy and complete the necessary research, we can issue a refund check of the remaining credit balance on your accountThis documentation may be faxed to 713-207- Please include your CenterPoint Energy account number on all correspondenceWe apologize for any inconvenience that this may cause you, and we look forward to a prompt resolution Respectfully, CenterPoint Energy Executive Administration Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
This resolution is in reference to complaint #: [redacted] We have investigated the complaint submitted regarding the billing of natural gas service located at [redacted] *** After contacting [redacted] Billing Department, it was found that the customer committed to two payments ($& $56.00) on 4/13/2011, but only the $was receivedThe $Online Payment was cancelled and then reversed in our systemThis allowed the customer to still have $applied to his balance while leaving open a debit (Online Payment Offset) on the account(see attached spreadsheet) As long as [redacted] continued to pay the entire amount of his bill each month, the unbilled balance was not carried overFinally, on 12/19/11, the bill was $and [redacted] only paid $($difference)At that time the $balance begin to show in the checkbook but still would not have shown on the bill because he had previously received a $credit when the full transaction wasn’t reversed in April Overall, this action was a CenterPoint Energy billing/payment errorAs a result, we have issued a $credit towards the account We apologize for the office error and the inconvenience this has caused Respectfully, Ericka M [redacted] Executive Administration Office
Thank you for contacting CenterPoint EnergyWe reviewed the complaint submitted by Ms [redacted] with CenterPoint Energy's Claim Department and it was forwarded the Claims DepartmentThe Claims Department is responsible for investigating and responding to any complaints filed against CenterPoint Energy The Claims Department spoke with Ms [redacted] and explained that the bamboo in question originated on her property and encroached into CenterPoint Energy’s right of way, therefore no adjustment will be warranted Ms [redacted] understood and thanked us for the explanation Kind regards, Angela [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] On June 21st, Service Area Manager Charles [redacted] meet with Mrs [redacted] to discuss the work done by one of CenterPoint Energy’s contractors On June 8th and again on June 16th contract crews replacing rotten poles de-energized the service to Mrs [redacted] residence Mrs [redacted] was also concerned with the disrespectful manner she was addressed by the crews It was explained that the crews are required to make arrangements before turning off the service and Mr [redacted] apologized that the crews did not follow proper proceduresAlso, she was assured discussions will be held with their management concerning their failure to notify her of the outages and for the manner in which she was addressed during this timeMrs [redacted] was also upset with the way a tree in front of her property was trimmed by our tree contractor One of the poles to be replaced was in the road rigway near her front gate and it had an oak tree growing around it She was very upset with the amount of trimming done to replace the pole and claims we trimmed more then what was required and that we had total disregard for her property Some of the tree is on her property and some of it is in the road right-of-way and while the customer disagrees with the work done, the crews did what was necessary to replace the pole In Mr [redacted] ’s option the tree trimming was not excess.Since there where communication cables on the old pole the crew cut the pole in half, leaving the cables attached to the stub pole The customer was concerned about the stub pole and it was explained we would contact the communication companies and when they remove their cables from the pole, Mr [redacted] would make arrangements to remove the stub pole.Mr [redacted] apologized more than once for the crew’s failure to follow proper procedures and Mrs [redacted] informed him his apologize was not enough This event is being discussed with the contract crew management to make sure they follow proper procedures and to prevent this from happening in the future Respectfully, Ana [redacted] CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by Ms [redacted] residing at [redacted] Upon receipt of this complaint the account was reviewed and it was determined that on 2/16/we traveled to the premise to turn gas service on Upon arrival our field representative noted “turned gas on-shut in test ok, lit water heater only – set temperature at 120, central heater electric ignition – working”Please understand lighting of the appliances is done as a courtesyPlease note the same day service was completed when our field representative traveled to the premise on 2/16/ CenterPoint Energy was not found to be negligent regarding the lighting of the appliance and based on the information above we do not believe any adjustments are warranted Respectfully, Ana H [redacted] CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.Thank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once the erroneous items reported by Centerpoint are removed, then we can settle the complaintUntil then, this remains an open complaint Regards,
This resolution is in reference to complaint #: [redacted] The documented proof from the emailed communication proves that the Service Initiation was never an option to be waived Respectfully, CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint LaToya J [redacted] contacted me by phone on 10/while I was travelingIn response to her previous letter, the second account # was not deleted until our service was disconnected and they were made aware that we had two account #'sI declined to hear a previously recorded phone conversation since I was out of state, attending a function, at the time of her phone call and honestly the call is completely irrelevant to the fact that we were provided two account #'s for one addressWhen I mentioned this to MsJ [redacted] she said this occured because I did not provide my social security numberThis seems like a huge flaw in their system, I could have more than one address with one social security # but two account #'s for one address doesn't raise a red flag for them? This business never sent anything in the mail as they state, and on a previous phone call they said they emailed everything to meWhen I asked them to please forward these emails to me they refusedMsJ [redacted] did offer to refund my deposit which really means nothing since it will be refunded to me anywayAlso, as I've already stated I have no proof of the auto pay since they never charged it or emailed anythingI actually have no proof of the current auto pay I have in place with them now for my accountThis business will obviously never admit to any faultThey disconnected our service, left us without service for days, have a system that could not identify that we had two different account #'s for one address and refuse to even refund the reconnect feeI previously contacted [redacted] at the [redacted] where they requested I contact Center Point before proceeding with a complaint through themI have now done this and have given them the opportunity to respond and make this rightI will now contact the [redacted] to proceed further Regards, [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by Mr [redacted] regarding the premise at [redacted] *** We were able to speak with Mr [redacted] to discuss his concernCenterPoint Energy’s Meter Reading department breaks down each area into groupsEach group consists of hundreds of accounts where the meters are read on a scheduled date in order to get the bills mailed out in time for each areaIf one billing date is changed, the whole group would have to be changed in order to keep it on schedule In addition, it was noticed that Mr [redacted] has never requested any type of payment arrangements or asked for an extensionWith that being said, it was explained to Mr [redacted] if he is unable to pay by the due date, he can utilize several options that are already in place to avoid a late feeAlong with payment arrangements and extensions, which you can use the self- service on-line or through the automatize phone system, we also offer Automatic Bank DraftMr [redacted] was receptive and thanked us for calling We thanked Mr [redacted] for allowing us the opportunity to address his concernsWe value Mr [redacted] as our customer and appreciate his business Respectfully, Angela [redacted] CenterPoint Energy
This is response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] ** We have made several attempts to contact [redacted] to get more information on his concerns, however have been unsuccessful If [redacted] ***r still have any concerns he can reach us directly at [redacted] and ask for LaToya [redacted] Respectfully, CenterPoint Energy
This response is in reference to complaint #: [redacted] [redacted] billing dispute with [redacted] and CenterPoint Energy related to his outdoor sports lights is the subject to a pending proceeding at the [redacted] ***, which has exclusive jurisdiction over billing disputes (not the courts) On June 3, 2015, an administrative law judge dismissed [redacted] dispute, but a final decision has not yet been issued by the [redacted] *** We are not at liberty to discuss this matter [redacted] will need to have further communication with the [redacted] and the CenterPoint Energy Legal Department Respectfully, CenterPoint Energy Executive Administration Office
This is in response to the Revdex.com complaint # submitted by H [redacted] Moore regarding unauthorized funds that were drafted from his bank account.We had the opportunity to speak with MrMoore regarding his concernMrMoore stated that two different amounts have been drafted from his bank account that was paid to CenterPoint EnergyHe requested a refund as soon as possibleIt was explained to MrMoore that CenterPoint Energy does not keep records of customer’s bank account numbersTherefore in order to locate the account that his money was applied too, we would need the transaction number from each draft in order to trace itOnce we receive the information from the bank the turnaround is anywhere from to business daysMrMoore decided he could not wait that long and requested a stop payment on the drafts through his bank and closed out the bank account.We thanked MrMoore for the opportunity to address his concernRegards,A [redacted] Boswell
This is in response to the complaint # [redacted] submitted by Nicole [redacted] residing at [redacted] ***Please verify the correct company name due to CENTERPOINT ENERGY SERVICES (CES) does not service the state of MichiganOur natural gas distribution business operates in six states:Arkansas, Louisiana, Minnesota, Mississippi, Oklahomaand TexasCenterPoint Energy Services (CES), our competitive natural gas sales and service business, serves approximately 100,customers across states.Regards CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint CNP replied:On 09/08/he executed a payment of $which returned as: No account found(The reason why a payment would return No Account Found is when a customer supplies incorrect bank information into our systemCNP does not manipulate bank data It is the customer’s responsibility to supply correct information In this case, the bank data was entered as follows: Routing: Account: This information is obviously incorrect [which is why it can be shared] because the payment returned A bank cannot find an account within their institution, if the account number is incorrect.)The account information on file was never shared with meThe representative stated I had to contact the Remittance department by faxIt was obviously shared with CNP from the banking institution, but not with the customer for verificationCNP replied: CNP has made every effort to relay this information to the customer We have even waived one of three return payment fees as a courtesy It is the customer’s responsibility to provide accurate bank information-which was not provided It is also the customer’s responsibility to provide a letter from the bank stating that it was THEIR error and not the customer-CNP has not received such documentation.This customer attempted many times to verify correct banking information with CNP, but customer service was unable to do soThis correspondence is the first time that I have been able to see what information the company had on file for meCNP replied: Our CNP Customer Service then waived one of the return fees as a courtesy on 10/27/2016.The company fails to mention here that I paid all previous balances over the phone, and inquired about changing my billing information at this timeI was unable to do so over the phone and was instructed to complete this task on the siteThe company fails to mention that if a customer has a returned payment online, their privileges are disabled online for an extended period of timeThis is an unfair practice when a customer returns, in good faith, to a zero balance with the company because of some sort of errorParticularly an error that has been attempted numerous times to be fixed on the customer's endPlease remember here that I have still yet to hear from the Remittance department throughout these messagesCNP replied: We resolve that the customer contact their bank and ensure that the routing number and account number provided are ones that are to be used for online/ACH payments We also urge the customer to obtain documented proof from the bank that it was THEIR error for not processing the CNP payments......CNP is not at fault if there is a miscommunication between the bank and the customer.This is not the bank's errorThe account information that CNP holds is wrongThis is what has taken months to confirmDuring this amount of time, I have been on the phone with CNP representatives and never once was I informed what information was on fileI also could not change this information electronically because online privileges had been disabled Again, I would like to reaffirm that I, the customer, am willing to pay the balance due for services renderedPayment for another late fee will not be submittedI agree that CNP is not at fault for miscommunication between the bank and the customer, but they are at fault for totally failing to communicate with me what information they had on fileAgain, I tried to determine what information was on file for billing, and they could not provide thisCNP replied: The company should not be held liable for the customer not providing the accurate and requested documentation.The company is liable for not providing the customer with information that they are using to bill Regards, [redacted] ***, MS
I have forwarded this complaint to Southern Gas Operations as this customer is not located in Minnesota
This is in response to Revdex.com complaint# [redacted] submitted by MrTodd [redacted] on behalf of [redacted] regarding the premise at [redacted] We truly understand Mr***'s frustration and wish that it was within our control to assist him with his request CenterPoint is the Transmission Distribution (TDSP) and we receive instructions from the electric retail providers (REP)Upon receipt of a Moorder will trigger a Customer Meter order to print based on the “requested date” sent by the REP The order was received on 4/15/with the requested date of 4/22/ CenterPoint Energy has business days from the initial requested modate to install service, weather and workload permitting, and if permit requirements have been meet.Any permits required to install the meter must be received – or the system will not print the pending Customer Meter orderPermit requirements are determined by the respective city where the address is located.Our records confirmed that Mr***’s order was completed on 4/26/16; a day ahead of the allotted time.Regards,Angela [redacted] Tell us why here
This is in response to BBB complaint# [redacted] submitted by [redacted] residing at [redacted] ***. On June 21st, Service Area Manager Charles [redacted] meet with Mrs. [redacted] to discuss the work done by one of CenterPoint Energy’s contractors. On June 8th and again on June 16th contract crews replacing rotten poles de-energized the service to Mrs. [redacted] residence. Mrs. [redacted] was also concerned with the disrespectful manner she was addressed by the crews. It was explained that the crews are required to make arrangements before turning off the service and Mr. [redacted] apologized that the crews did not follow proper procedures. Also, she was assured discussions will be held with their management concerning their failure to notify her of the outages and for the manner in which she was addressed during this time. Mrs. [redacted] was also upset with the way a tree in front of her property was trimmed by our tree contractor. One of the poles to be replaced was in the road right-of way near her front gate and it had an oak tree growing around it. She was very upset with the amount of trimming done to replace the pole and claims we trimmed more then what was required and that we had total disregard for her property. Some of the tree is on her property and some of it is in the road right-of-way and while the customer disagrees with the work done, the crews did what was necessary to replace the pole. In Mr. [redacted] ’s option the tree trimming was not excess. Since there where communication cables on the old pole the crew cut the pole in half, leaving the cables attached to the stub pole. The customer was concerned about the stub pole and it was explained we would contact the communication companies and when they remove their cables from the pole, Mr. [redacted] would make arrangements to remove the stub pole. Mr. [redacted] apologized more than once for the crew’s failure to follow proper procedures and Mrs. [redacted] informed him his apologize was not enough. This event is being discussed with the contract crew management to make sure they follow proper procedures and to prevent this from happening in the future. Respectfully, Ana [redacted] CenterPoint Energy
Dear [redacted] ***, Thank you for contacting CenterPoint EnergyAs one of our valued customers, we want your experience with CenterPoint Energy to be exceptional Our records indicate that your account was never charged a $Same Day Reconnect Fee Your account was charged a $Collection Fee, which was reversed and returned back to you on 07/29/when you spoke to a call-center supervisorSince your service was disconnected, there have been payment transactionsThe most recent transaction was for the total amount of $ Since you are requesting such a large refund, we will need to obtain proof of payment.Unfortunately, we will need to obtain prrof of your payments in the amount of $If this payment has cleared your bank, please forward to us a clear copy of your bank statement showing proof of paymentAfter we receive the copy and complete the necessary research, we can issue a refund check of the remaining credit balance on your accountThis documentation may be faxed to 713-207- Please include your CenterPoint Energy account number on all correspondenceWe apologize for any inconvenience that this may cause you, and we look forward to a prompt resolution Respectfully, CenterPoint Energy Executive Administration Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
This resolution is in reference to complaint #: [redacted] We have investigated the complaint submitted regarding the billing of natural gas service located at [redacted] *** After contacting [redacted] Billing Department, it was found that the customer committed to two payments ($& $56.00) on 4/13/2011, but only the $was receivedThe $Online Payment was cancelled and then reversed in our systemThis allowed the customer to still have $applied to his balance while leaving open a debit (Online Payment Offset) on the account(see attached spreadsheet) As long as [redacted] continued to pay the entire amount of his bill each month, the unbilled balance was not carried overFinally, on 12/19/11, the bill was $and [redacted] only paid $($difference)At that time the $balance begin to show in the checkbook but still would not have shown on the bill because he had previously received a $credit when the full transaction wasn’t reversed in April Overall, this action was a CenterPoint Energy billing/payment errorAs a result, we have issued a $credit towards the account We apologize for the office error and the inconvenience this has caused Respectfully, Ericka M [redacted] Executive Administration Office
Thank you for contacting CenterPoint EnergyWe reviewed the complaint submitted by Ms [redacted] with CenterPoint Energy's Claim Department and it was forwarded the Claims DepartmentThe Claims Department is responsible for investigating and responding to any complaints filed against CenterPoint Energy The Claims Department spoke with Ms [redacted] and explained that the bamboo in question originated on her property and encroached into CenterPoint Energy’s right of way, therefore no adjustment will be warranted Ms [redacted] understood and thanked us for the explanation Kind regards, Angela [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] On June 21st, Service Area Manager Charles [redacted] meet with Mrs [redacted] to discuss the work done by one of CenterPoint Energy’s contractors On June 8th and again on June 16th contract crews replacing rotten poles de-energized the service to Mrs [redacted] residence Mrs [redacted] was also concerned with the disrespectful manner she was addressed by the crews It was explained that the crews are required to make arrangements before turning off the service and Mr [redacted] apologized that the crews did not follow proper proceduresAlso, she was assured discussions will be held with their management concerning their failure to notify her of the outages and for the manner in which she was addressed during this timeMrs [redacted] was also upset with the way a tree in front of her property was trimmed by our tree contractor One of the poles to be replaced was in the road rigway near her front gate and it had an oak tree growing around it She was very upset with the amount of trimming done to replace the pole and claims we trimmed more then what was required and that we had total disregard for her property Some of the tree is on her property and some of it is in the road right-of-way and while the customer disagrees with the work done, the crews did what was necessary to replace the pole In Mr [redacted] ’s option the tree trimming was not excess.Since there where communication cables on the old pole the crew cut the pole in half, leaving the cables attached to the stub pole The customer was concerned about the stub pole and it was explained we would contact the communication companies and when they remove their cables from the pole, Mr [redacted] would make arrangements to remove the stub pole.Mr [redacted] apologized more than once for the crew’s failure to follow proper procedures and Mrs [redacted] informed him his apologize was not enough This event is being discussed with the contract crew management to make sure they follow proper procedures and to prevent this from happening in the future Respectfully, Ana [redacted] CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by Ms [redacted] residing at [redacted] Upon receipt of this complaint the account was reviewed and it was determined that on 2/16/we traveled to the premise to turn gas service on Upon arrival our field representative noted “turned gas on-shut in test ok, lit water heater only – set temperature at 120, central heater electric ignition – working”Please understand lighting of the appliances is done as a courtesyPlease note the same day service was completed when our field representative traveled to the premise on 2/16/ CenterPoint Energy was not found to be negligent regarding the lighting of the appliance and based on the information above we do not believe any adjustments are warranted Respectfully, Ana H [redacted] CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.Thank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once the erroneous items reported by Centerpoint are removed, then we can settle the complaintUntil then, this remains an open complaint Regards,
This resolution is in reference to complaint #: [redacted] The documented proof from the emailed communication proves that the Service Initiation was never an option to be waived Respectfully, CenterPoint Energy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint LaToya J [redacted] contacted me by phone on 10/while I was travelingIn response to her previous letter, the second account # was not deleted until our service was disconnected and they were made aware that we had two account #'sI declined to hear a previously recorded phone conversation since I was out of state, attending a function, at the time of her phone call and honestly the call is completely irrelevant to the fact that we were provided two account #'s for one addressWhen I mentioned this to MsJ [redacted] she said this occured because I did not provide my social security numberThis seems like a huge flaw in their system, I could have more than one address with one social security # but two account #'s for one address doesn't raise a red flag for them? This business never sent anything in the mail as they state, and on a previous phone call they said they emailed everything to meWhen I asked them to please forward these emails to me they refusedMsJ [redacted] did offer to refund my deposit which really means nothing since it will be refunded to me anywayAlso, as I've already stated I have no proof of the auto pay since they never charged it or emailed anythingI actually have no proof of the current auto pay I have in place with them now for my accountThis business will obviously never admit to any faultThey disconnected our service, left us without service for days, have a system that could not identify that we had two different account #'s for one address and refuse to even refund the reconnect feeI previously contacted [redacted] at the [redacted] where they requested I contact Center Point before proceeding with a complaint through themI have now done this and have given them the opportunity to respond and make this rightI will now contact the [redacted] to proceed further Regards, [redacted]
This is in response to Revdex.com complaint# [redacted] submitted by Mr [redacted] regarding the premise at [redacted] *** We were able to speak with Mr [redacted] to discuss his concernCenterPoint Energy’s Meter Reading department breaks down each area into groupsEach group consists of hundreds of accounts where the meters are read on a scheduled date in order to get the bills mailed out in time for each areaIf one billing date is changed, the whole group would have to be changed in order to keep it on schedule In addition, it was noticed that Mr [redacted] has never requested any type of payment arrangements or asked for an extensionWith that being said, it was explained to Mr [redacted] if he is unable to pay by the due date, he can utilize several options that are already in place to avoid a late feeAlong with payment arrangements and extensions, which you can use the self- service on-line or through the automatize phone system, we also offer Automatic Bank DraftMr [redacted] was receptive and thanked us for calling We thanked Mr [redacted] for allowing us the opportunity to address his concernsWe value Mr [redacted] as our customer and appreciate his business Respectfully, Angela [redacted] CenterPoint Energy
This is response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] ** We have made several attempts to contact [redacted] to get more information on his concerns, however have been unsuccessful If [redacted] ***r still have any concerns he can reach us directly at [redacted] and ask for LaToya [redacted] Respectfully, CenterPoint Energy
This response is in reference to complaint #: [redacted] [redacted] billing dispute with [redacted] and CenterPoint Energy related to his outdoor sports lights is the subject to a pending proceeding at the [redacted] ***, which has exclusive jurisdiction over billing disputes (not the courts) On June 3, 2015, an administrative law judge dismissed [redacted] dispute, but a final decision has not yet been issued by the [redacted] *** We are not at liberty to discuss this matter [redacted] will need to have further communication with the [redacted] and the CenterPoint Energy Legal Department Respectfully, CenterPoint Energy Executive Administration Office