This is in response to Revdex.com complaint# [redacted] submitted by MsCheryl A [redacted] regarding the premise at [redacted] Upon receipt of the complaint, we immediately forwarded Ms [redacted] ’s request to our CenterPoint Energy Claims Department for handlingWe regret this office is not at liberty and does not have the jurisdiction to overturn and/or grant any claim made against CenterPoint Energy We received a confirmation email that the claim was assigned on 07/20/15, to Claims Representative, Molly ***On 07/22/15, Ms [redacted] informed our office that she was working in a collaborative effort along with CenterPoint Energy’s contractor North Houston Pole Line to resolve Ms [redacted] ’s concerns North Houston Pole Line communicated to the customer if she would like to have a plumber come out and look at the repairs that were made they would reimburse her for the cost of the plumber Ms [redacted] followed up with Ms [redacted] and the customer advised she is not going to have a plumber come out at this time as there appears to be no further issuesHowever, Ms [redacted] was provided Ms***’s direct contact information as well as North Houston Pole Line and she will contact Ms [redacted] directly if any further issues arise We sincerely apologize for any inconvenience that this matter may have caused Ms [redacted] and we thank her for allowing us the opportunity to address her concernsWe value Ms [redacted] as our customer and we look forward to serving her better in the future Respectfully, Natalie [redacted] CenterPoint Energy
This is in response to Revdex.com complaint #submitted by [redacted] Brooks [redacted] ** *** We were able to contact MrBrooks to schedule an order to level the transformer and fill the hole by the end of the weekMrBrooks was receptive and thanked us for calling Regards, CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] and performed work in the alley installing electrical facilitiesThe contractor removed a plant from in front of the transformer and replaced the area with sandA [redacted] representative contacted [redacted] and agreed to install grass in the area where the sand was placed The grass will be installed on 8/19/Respectfully, LaToya J [redacted] CenterPoint Energy
This is in response to the Revdex.com complaint # [redacted] submitted by Mr [redacted] regarding the premise of [redacted] *** We have researched Mr***’s account and found there has been a disconnection notice each month since December Mr [redacted] has been paying only the past due amount for the last five monthsWe show the account balance was $as of 4/3/On 4/20/17, a new invoice was mailed with a disconnection notice for the past due amount of $($+ late fee $2.71) to be paid by 4/28/Also the current charge of $was due on 5/10/The total bill due was $which $was paid on 5/1/The past due balance of $($+ late fee $1.98) carried over on 5/19/creating another disconnection noticeAccording to our records, the previous balance was due no later than 5/27/Also the current charge of $was due on 6/8/(Please refer to attachment) As a courtesy, before the disconnection took place, an automated outbound overdue bill call was made on 5/15/at 4:pm to 318-780-On 5/19/17, a shut-off notice was mailedOn 5/26/an automated outbound service termination call was made at 4:pm 318-780-In order to have the service restored, the past due amount, reconnection fees and if there is no security deposit on the account, one would be required to be paid before the service is reconnectedBased on our findings, we are unable to waive the fees as Mr [redacted] requestedWe encourage Mr [redacted] to call in and report his payment anytime he pays on or after the cut-off notice due date to avoid future occurrences such as this incident Regards, Angela [redacted]
This is in response to the Revdex.com complaint # [redacted] submitted by Chris [redacted] for the premis of [redacted] *** regarding an power outage chargePlease review the script below when a customer calls to report an power outage: If you are calling to report a power outage, press Option – Power Outage If an emergency condition exists, such as wires down or a pole on fire, please press and your call will be transferred to emergency personnel Otherwise, please remain on the linePress 0, routes to an agent (remain on the line) You have requested to report a power outage If this is correct, press 1, if incorrect press (timeout) transfers to agent Press 1, (routes to IVR) “Please be advised if our field personnel determine that the service problem you are reporting was caused by the customer’s equipment, CenterPoint Energy may bill a $service charge to your Retail Electric Provider” In order to process your outage report, we’ll need help identifying your location Please select one of the following location identifiers: To enter your telephone number, press To enter your eight digit Texas Driver’s License number, press To enter your digit social security number, press 3To enter your digit EZID number, press Our records reveal we received a trouble call ( [redacted] ) through our automated system (IVR) on 2/19/17, at 5:p.m., reporting “lights out” from [redacted] We traveled to this premise but did not find any problem with our equipment Our field representative noted “reset breaker” Our records reveal we received a second trouble call ( [redacted] ) through our automated system (IVR) on 2/19/17, at 9:p.m., reporting “lights out” from [redacted] We traveled to this premise but did not find any problem with our equipment Our field representative noted “went out there earlier, breaker keeps tripping” The $service charge for this call was waived Please know that when Mr [redacted] called through the IVR, he provided his address as being without powerHe stayed on the line after he reported the power outage to speak with an agentHe stated that he saw lights on in the hallway and at the building across from him but his apartment was not onThe agent informed him that our records showed that he was the only one affected Based on this information we do not believe any further adjustments are warranted Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/11/10:10:PM and assigned ID [redacted] .Centerpoint Energy contacted me on the morning of 8/12/2015, apologized for the inconveniences, established an evening appointment, and restored my gas services as scheduled on 8/12/ Regards, ***
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for [redacted] located at the address of [redacted] CenterPoint Energy contractor, MP Technologies (MPT), has accepted liability for damaging the [redacted] Water Main while installing underground electrical facilities [redacted] has stated they will pay the bill if one is received from the *** Our CNP Claims Department has spoken with Mrand Mrs [redacted] and they have no damage to their water/drain lineTherefore, there is no reimbursement for repairs to the [redacted] They were also concerned about a hole left across the street from their residence [redacted] is aware of the holeOnce the [redacted] repairs the water main, [redacted] will fill in the hole [redacted] left the hole covered with two boards and a cone [redacted] contractor is still working in the area with final completion day by Wednesday, August 12, Please let me know if you have any questions regarding the above information Thank you, Shauntee [redacted]
The response is in reference to complaint number: [redacted] Please be advised that our Credit/Remittance department has reported that the initial refund check of $has been voided and the credit was applied back to the customer's account on 06/08/ The account currently has a zero balance as the customer has already made a payment of $24.16.If there are any further questions regarding this matter, please contact our Customer Service department at 800-752- Respectfully, Executive Administration OfficeCenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] regarding the premise at [redacted] *** Thank you for the opportunity to address your concerns A deletion request has been submitted to the credit bureaus and a confirmation deletion letter was emailed to [redacted] at [redacted] on 07/23/ [redacted] was contacted by a CenterPoint Energy Credit Department representative and was receptive to the information provided Respectfully, Natalie E [redacted] CenterPoint Energy
This is in response to the Revdex.com complaint # [redacted] submitted by [redacted] regarding the refusal to set an appointment for service at [redacted] *** and rude behavior.Our executives have people in positions eager and dedicated to investigate customer concerns on their behalfWe show that you spoke with an Administrative Executive Member on 7/7/2017, who made the requested accommodations for your order, which was completed on the same dayWe appreciate you for allowing us the opportunity to address your concerns in regards to the level of service you have receivedAfter carefully reviewing the calls, we acknowledge the unprofessional behavior and errors made by the CenterPoint Energy employees handling your callsWe can assure you that your dissatisfaction is not taken lightly.Please be assured the matter has been addressed and expectations for improvement have been clearly communicated to each representative involved Additionally, we have taken steps to ensure our workforce understands the scheduling procedures available in your area.Again, we sincerely regret any inconvenience the experience may have caused youWe appreciate you as a customer and look forward to providing you better service in the future.Sincerely,Angela [redacted] CenterPoint Energy
The complaint submitted by Ms [redacted] to the Revdex.com has been forwarded to CenterPoint Energy for a response CenterPoint Energy's findings are the same and the records show the technician responded to [redacted] at 10:am.Regards
In response to the Revdex.com complaint # [redacted] submitted by [redacted] residing at [redacted] disputing disconnection of service for non-payment.We were unsuccessful with reaching Ms [redacted] to explain what took place According to our records, we did not find where CenterPoint Energy was negligent in providing Ms [redacted] with adequate notification regarding the disconnection for non-payment.Please know that CenterPoint Energy has tried everything possible to get Ms***’s attentionThe invoice of $was issued on 8/4/and was originally due on 8/22/ The day after the due date an automated courtesy call was made on 8/23/as a reminder that the bill was due on 8/22/ On 9/2/the new invoice was generated and a payment had not been received therefore a shut-off notice was included with the new invoice asking for the past due of $be paid before or on 9/16/ The payment was not received and the order to disconnect the service was assigned to a technician Once the disconnection order is assigned, it is too late to cancel the order The technicians do not have up to date data in the fieldIf a payment is made on the same day of the disconnection, the technician has no way to see the payment With that being said when Ms [redacted] made the payment, the technician had not completed the disconnection order This is why the payment is requested to be made before the disconnection date After speaking with customer service, Ms [redacted] was asked to make her payment online or over the phone via Bill Matrix, because agents do not take payments for security reasonsOnce the payment was made, the agent advised Ms [redacted] to call customer service back so a reconnection order could be scheduled Because of the circumstances the reconnection order would have had to be manually entered in the system for the next business dayHowever Ms [redacted] did not call back and the order was not processed for 9/20/ Ms [redacted] called on 9/20/and tried to get the order scheduled for the same day We do not issue same day orders unless an overtime/same day (OT) fee of $is paid Ms [redacted] was not interested in paying the OT fee and the order was scheduled and completed on 9/21/ We would like to recommend for Ms [redacted] to check with her post office in regards to not receiving her gas bills According to our records, Ms [redacted] has a P.OBox listed for her mailing address In addition, all CenterPoint Energy customers have hour self-service access to their account information through Telephone self-services and Online self-serviceWe sincerely appreciate your business and thank you for the opportunity to respond to your concern.Regards,Angela [redacted]
This is in response to the Revdex.com complaint # [redacted] submitted by [redacted] regarding the premise of [redacted] *** We have researched Ms [redacted] ’s account and found there has been no payment received since 4/12/Once the account has been disconnected for non-payment, the system does not have a threshold amountThe records show the service at the referenced address has been disconnected for non- payment in When a disconnection notice is issued, regardless of the amount, the customer is at jeopardy of being interruptedAs a courtesy, an automated outbound overdue bill call was made on 5/11/at 4:pm to [redacted] According to our records, the previous balance of $was due no later than 6/3/(Please refer to attachment) In order to have the service restored, the past due amount, reconnection fees and if there is no security deposit on the account, one would be required to be paid before the service is reconnected We did not find where a previous deposit was applied to the accountBased on our findings, we are unable to waive the fees as Ms [redacted] requestedWe encourage Ms [redacted] to use our automated phone service to extend her account anytime she is unable to pay after receiving a disconnection notice to avoid future occurrencesRegards,Angela [redacted]
Revdex.com:This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/27/5:33:PM and assigned ID 10881211.Regards, Stephane [redacted]
This is response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] Dear Mrs [redacted] : This letter is in response to your Revdex.com complaint wherein you allege a contractor, [redacted] , working on behalf of CenterPoint Energy damaged your driveway on or about April 7, The indemnity clause in the contact CenterPoint Energy has with [redacted] states, [redacted] will investigate any and all claims that arise out of the work they perform for CenterPoint Energy As you are aware, your claim was forwarded to [redacted] for their investigation [redacted] investigated your claim and are of the opinion that the driveway was not damaged by the work performed at your residence Site inspections conducted by [redacted] revealed that the damage to your driveway appeared to be pre-existing MPT has thoroughly investigated this claim and concluded that the machinery they used operated approximately 3’ to 3-1/2’ deep The depth in which this equipment was operating would not have caused the driveway to raise or lower Based upon the above information, CenterPoint Energy stands behind the denial of [redacted] Sincerely, CenterPoint Energy Olga M [redacted] Claims Representative III [redacted] Fax: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I'm still disturbed that no one has been able to explain to me why the customer service rep told me that an email with [redacted] Without an explanation for why I was told that if it's not true, I don't trust their assurances that my personal information was not compromised However, since CenterPoint has a monopoly on natural gas service and I have no choice but to do business with them, I'll accept this resolution as an appropriate gesture of goodwill from them
This response is in reference to complaint #: [redacted] We are not at liberty to discuss this matter [redacted] will need to have further communication with the [redacted] and the CenterPoint Energy Legal Department Respectfully, CenterPoint Energy Executive Administration Office
This is in response to the Revdex.com complaint # [redacted] filed by [redacted] residing at [redacted] ***We had the opportunity to speak with [redacted] and found that his address was listed incorrectly in our recordsWe have apologized personally and would like to include this letter as an apology for the inconvenience and frustration you encountered regarding the interruption of your gas service for the above referenced addressWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We appreciate you for allowing us the opportunity to address your concerns in regards to the level of service you have receivedAfter carefully reviewing your concerns, we acknowledge and take full responsibility for the error that was made by CenterPoint Energy in handling your concern We can assure you that your dissatisfaction is not taken lightly.Our records revealed the address for your gas service was not set up properly in our systemIt was discovered that the wrong street name was entered with the original file for your meter information therefore making it hard to locate in our system We regret this caused confusion with the many attempts you made to establish service in your nameThe error was corrected as well as the gas and your account has been activatedAgain, we sincerely regret the inconvenience we caused youAs a courtesy, we have waived the service initiation fee of $ We appreciate you as a customer and look forward to providing you better service in the future.Sincerely,Angela [redacted] Executive Administrative Office
This is in response to Revdex.com complaint# [redacted] submitted by Ms [redacted] Upon receipt of this complaint the account was reviewed and it was determined that our technician did knock on the door two separate times and no one answered Ms [redacted] was advised that she would be responsible to pay the $overtime fee – which was billed to her as a courtesy CenterPoint Energy was not found to be negligent and based on the information above we do not believe any adjustments are warranted Respectfully, Ana H [redacted] CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by MsCheryl A [redacted] regarding the premise at [redacted] Upon receipt of the complaint, we immediately forwarded Ms [redacted] ’s request to our CenterPoint Energy Claims Department for handlingWe regret this office is not at liberty and does not have the jurisdiction to overturn and/or grant any claim made against CenterPoint Energy We received a confirmation email that the claim was assigned on 07/20/15, to Claims Representative, Molly ***On 07/22/15, Ms [redacted] informed our office that she was working in a collaborative effort along with CenterPoint Energy’s contractor North Houston Pole Line to resolve Ms [redacted] ’s concerns North Houston Pole Line communicated to the customer if she would like to have a plumber come out and look at the repairs that were made they would reimburse her for the cost of the plumber Ms [redacted] followed up with Ms [redacted] and the customer advised she is not going to have a plumber come out at this time as there appears to be no further issuesHowever, Ms [redacted] was provided Ms***’s direct contact information as well as North Houston Pole Line and she will contact Ms [redacted] directly if any further issues arise We sincerely apologize for any inconvenience that this matter may have caused Ms [redacted] and we thank her for allowing us the opportunity to address her concernsWe value Ms [redacted] as our customer and we look forward to serving her better in the future Respectfully, Natalie [redacted] CenterPoint Energy
This is in response to Revdex.com complaint #submitted by [redacted] Brooks [redacted] ** *** We were able to contact MrBrooks to schedule an order to level the transformer and fill the hole by the end of the weekMrBrooks was receptive and thanked us for calling Regards, CenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] and performed work in the alley installing electrical facilitiesThe contractor removed a plant from in front of the transformer and replaced the area with sandA [redacted] representative contacted [redacted] and agreed to install grass in the area where the sand was placed The grass will be installed on 8/19/Respectfully, LaToya J [redacted] CenterPoint Energy
This is in response to the Revdex.com complaint # [redacted] submitted by Mr [redacted] regarding the premise of [redacted] *** We have researched Mr***’s account and found there has been a disconnection notice each month since December Mr [redacted] has been paying only the past due amount for the last five monthsWe show the account balance was $as of 4/3/On 4/20/17, a new invoice was mailed with a disconnection notice for the past due amount of $($+ late fee $2.71) to be paid by 4/28/Also the current charge of $was due on 5/10/The total bill due was $which $was paid on 5/1/The past due balance of $($+ late fee $1.98) carried over on 5/19/creating another disconnection noticeAccording to our records, the previous balance was due no later than 5/27/Also the current charge of $was due on 6/8/(Please refer to attachment) As a courtesy, before the disconnection took place, an automated outbound overdue bill call was made on 5/15/at 4:pm to 318-780-On 5/19/17, a shut-off notice was mailedOn 5/26/an automated outbound service termination call was made at 4:pm 318-780-In order to have the service restored, the past due amount, reconnection fees and if there is no security deposit on the account, one would be required to be paid before the service is reconnectedBased on our findings, we are unable to waive the fees as Mr [redacted] requestedWe encourage Mr [redacted] to call in and report his payment anytime he pays on or after the cut-off notice due date to avoid future occurrences such as this incident Regards, Angela [redacted]
This is in response to the Revdex.com complaint # [redacted] submitted by Chris [redacted] for the premis of [redacted] *** regarding an power outage chargePlease review the script below when a customer calls to report an power outage: If you are calling to report a power outage, press Option – Power Outage If an emergency condition exists, such as wires down or a pole on fire, please press and your call will be transferred to emergency personnel Otherwise, please remain on the linePress 0, routes to an agent (remain on the line) You have requested to report a power outage If this is correct, press 1, if incorrect press (timeout) transfers to agent Press 1, (routes to IVR) “Please be advised if our field personnel determine that the service problem you are reporting was caused by the customer’s equipment, CenterPoint Energy may bill a $service charge to your Retail Electric Provider” In order to process your outage report, we’ll need help identifying your location Please select one of the following location identifiers: To enter your telephone number, press To enter your eight digit Texas Driver’s License number, press To enter your digit social security number, press 3To enter your digit EZID number, press Our records reveal we received a trouble call ( [redacted] ) through our automated system (IVR) on 2/19/17, at 5:p.m., reporting “lights out” from [redacted] We traveled to this premise but did not find any problem with our equipment Our field representative noted “reset breaker” Our records reveal we received a second trouble call ( [redacted] ) through our automated system (IVR) on 2/19/17, at 9:p.m., reporting “lights out” from [redacted] We traveled to this premise but did not find any problem with our equipment Our field representative noted “went out there earlier, breaker keeps tripping” The $service charge for this call was waived Please know that when Mr [redacted] called through the IVR, he provided his address as being without powerHe stayed on the line after he reported the power outage to speak with an agentHe stated that he saw lights on in the hallway and at the building across from him but his apartment was not onThe agent informed him that our records showed that he was the only one affected Based on this information we do not believe any further adjustments are warranted Regards
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/11/10:10:PM and assigned ID [redacted] .Centerpoint Energy contacted me on the morning of 8/12/2015, apologized for the inconveniences, established an evening appointment, and restored my gas services as scheduled on 8/12/ Regards, ***
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for [redacted] located at the address of [redacted] CenterPoint Energy contractor, MP Technologies (MPT), has accepted liability for damaging the [redacted] Water Main while installing underground electrical facilities [redacted] has stated they will pay the bill if one is received from the *** Our CNP Claims Department has spoken with Mrand Mrs [redacted] and they have no damage to their water/drain lineTherefore, there is no reimbursement for repairs to the [redacted] They were also concerned about a hole left across the street from their residence [redacted] is aware of the holeOnce the [redacted] repairs the water main, [redacted] will fill in the hole [redacted] left the hole covered with two boards and a cone [redacted] contractor is still working in the area with final completion day by Wednesday, August 12, Please let me know if you have any questions regarding the above information Thank you, Shauntee [redacted]
The response is in reference to complaint number: [redacted] Please be advised that our Credit/Remittance department has reported that the initial refund check of $has been voided and the credit was applied back to the customer's account on 06/08/ The account currently has a zero balance as the customer has already made a payment of $24.16.If there are any further questions regarding this matter, please contact our Customer Service department at 800-752- Respectfully, Executive Administration OfficeCenterPoint Energy
This is in response to Revdex.com complaint# [redacted] submitted by [redacted] regarding the premise at [redacted] *** Thank you for the opportunity to address your concerns A deletion request has been submitted to the credit bureaus and a confirmation deletion letter was emailed to [redacted] at [redacted] on 07/23/ [redacted] was contacted by a CenterPoint Energy Credit Department representative and was receptive to the information provided Respectfully, Natalie E [redacted] CenterPoint Energy
This is in response to the Revdex.com complaint # [redacted] submitted by [redacted] regarding the refusal to set an appointment for service at [redacted] *** and rude behavior.Our executives have people in positions eager and dedicated to investigate customer concerns on their behalfWe show that you spoke with an Administrative Executive Member on 7/7/2017, who made the requested accommodations for your order, which was completed on the same dayWe appreciate you for allowing us the opportunity to address your concerns in regards to the level of service you have receivedAfter carefully reviewing the calls, we acknowledge the unprofessional behavior and errors made by the CenterPoint Energy employees handling your callsWe can assure you that your dissatisfaction is not taken lightly.Please be assured the matter has been addressed and expectations for improvement have been clearly communicated to each representative involved Additionally, we have taken steps to ensure our workforce understands the scheduling procedures available in your area.Again, we sincerely regret any inconvenience the experience may have caused youWe appreciate you as a customer and look forward to providing you better service in the future.Sincerely,Angela [redacted] CenterPoint Energy
The complaint submitted by Ms [redacted] to the Revdex.com has been forwarded to CenterPoint Energy for a response CenterPoint Energy's findings are the same and the records show the technician responded to [redacted] at 10:am.Regards
In response to the Revdex.com complaint # [redacted] submitted by [redacted] residing at [redacted] disputing disconnection of service for non-payment.We were unsuccessful with reaching Ms [redacted] to explain what took place According to our records, we did not find where CenterPoint Energy was negligent in providing Ms [redacted] with adequate notification regarding the disconnection for non-payment.Please know that CenterPoint Energy has tried everything possible to get Ms***’s attentionThe invoice of $was issued on 8/4/and was originally due on 8/22/ The day after the due date an automated courtesy call was made on 8/23/as a reminder that the bill was due on 8/22/ On 9/2/the new invoice was generated and a payment had not been received therefore a shut-off notice was included with the new invoice asking for the past due of $be paid before or on 9/16/ The payment was not received and the order to disconnect the service was assigned to a technician Once the disconnection order is assigned, it is too late to cancel the order The technicians do not have up to date data in the fieldIf a payment is made on the same day of the disconnection, the technician has no way to see the payment With that being said when Ms [redacted] made the payment, the technician had not completed the disconnection order This is why the payment is requested to be made before the disconnection date After speaking with customer service, Ms [redacted] was asked to make her payment online or over the phone via Bill Matrix, because agents do not take payments for security reasonsOnce the payment was made, the agent advised Ms [redacted] to call customer service back so a reconnection order could be scheduled Because of the circumstances the reconnection order would have had to be manually entered in the system for the next business dayHowever Ms [redacted] did not call back and the order was not processed for 9/20/ Ms [redacted] called on 9/20/and tried to get the order scheduled for the same day We do not issue same day orders unless an overtime/same day (OT) fee of $is paid Ms [redacted] was not interested in paying the OT fee and the order was scheduled and completed on 9/21/ We would like to recommend for Ms [redacted] to check with her post office in regards to not receiving her gas bills According to our records, Ms [redacted] has a P.OBox listed for her mailing address In addition, all CenterPoint Energy customers have hour self-service access to their account information through Telephone self-services and Online self-serviceWe sincerely appreciate your business and thank you for the opportunity to respond to your concern.Regards,Angela [redacted]
This is in response to the Revdex.com complaint # [redacted] submitted by [redacted] regarding the premise of [redacted] *** We have researched Ms [redacted] ’s account and found there has been no payment received since 4/12/Once the account has been disconnected for non-payment, the system does not have a threshold amountThe records show the service at the referenced address has been disconnected for non- payment in When a disconnection notice is issued, regardless of the amount, the customer is at jeopardy of being interruptedAs a courtesy, an automated outbound overdue bill call was made on 5/11/at 4:pm to [redacted] According to our records, the previous balance of $was due no later than 6/3/(Please refer to attachment) In order to have the service restored, the past due amount, reconnection fees and if there is no security deposit on the account, one would be required to be paid before the service is reconnected We did not find where a previous deposit was applied to the accountBased on our findings, we are unable to waive the fees as Ms [redacted] requestedWe encourage Ms [redacted] to use our automated phone service to extend her account anytime she is unable to pay after receiving a disconnection notice to avoid future occurrencesRegards,Angela [redacted]
Revdex.com:This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/27/5:33:PM and assigned ID 10881211.Regards, Stephane [redacted]
This is response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] Dear Mrs [redacted] : This letter is in response to your Revdex.com complaint wherein you allege a contractor, [redacted] , working on behalf of CenterPoint Energy damaged your driveway on or about April 7, The indemnity clause in the contact CenterPoint Energy has with [redacted] states, [redacted] will investigate any and all claims that arise out of the work they perform for CenterPoint Energy As you are aware, your claim was forwarded to [redacted] for their investigation [redacted] investigated your claim and are of the opinion that the driveway was not damaged by the work performed at your residence Site inspections conducted by [redacted] revealed that the damage to your driveway appeared to be pre-existing MPT has thoroughly investigated this claim and concluded that the machinery they used operated approximately 3’ to 3-1/2’ deep The depth in which this equipment was operating would not have caused the driveway to raise or lower Based upon the above information, CenterPoint Energy stands behind the denial of [redacted] Sincerely, CenterPoint Energy Olga M [redacted] Claims Representative III [redacted] Fax: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I'm still disturbed that no one has been able to explain to me why the customer service rep told me that an email with [redacted] Without an explanation for why I was told that if it's not true, I don't trust their assurances that my personal information was not compromised However, since CenterPoint has a monopoly on natural gas service and I have no choice but to do business with them, I'll accept this resolution as an appropriate gesture of goodwill from them
This response is in reference to complaint #: [redacted] We are not at liberty to discuss this matter [redacted] will need to have further communication with the [redacted] and the CenterPoint Energy Legal Department Respectfully, CenterPoint Energy Executive Administration Office
This is in response to the Revdex.com complaint # [redacted] filed by [redacted] residing at [redacted] ***We had the opportunity to speak with [redacted] and found that his address was listed incorrectly in our recordsWe have apologized personally and would like to include this letter as an apology for the inconvenience and frustration you encountered regarding the interruption of your gas service for the above referenced addressWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We appreciate you for allowing us the opportunity to address your concerns in regards to the level of service you have receivedAfter carefully reviewing your concerns, we acknowledge and take full responsibility for the error that was made by CenterPoint Energy in handling your concern We can assure you that your dissatisfaction is not taken lightly.Our records revealed the address for your gas service was not set up properly in our systemIt was discovered that the wrong street name was entered with the original file for your meter information therefore making it hard to locate in our system We regret this caused confusion with the many attempts you made to establish service in your nameThe error was corrected as well as the gas and your account has been activatedAgain, we sincerely regret the inconvenience we caused youAs a courtesy, we have waived the service initiation fee of $ We appreciate you as a customer and look forward to providing you better service in the future.Sincerely,Angela [redacted] Executive Administrative Office
This is in response to Revdex.com complaint# [redacted] submitted by Ms [redacted] Upon receipt of this complaint the account was reviewed and it was determined that our technician did knock on the door two separate times and no one answered Ms [redacted] was advised that she would be responsible to pay the $overtime fee – which was billed to her as a courtesy CenterPoint Energy was not found to be negligent and based on the information above we do not believe any adjustments are warranted Respectfully, Ana H [redacted] CenterPoint Energy