Buffalo Wild Wings

My Cheese burger was put together sloppy and it was greasy WAS not worth $12.00. Maybe .12¢

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to accept their response, however I would like the check to be written out to me and I will pick it up at their restaurantI do not want store credit as I will not be eating there ever again I would also like to know what they are going to be doing about the sign on their door?Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.At the end of the day, this entire complaint could have been avoided had this location treated their customer with a little more compassionThe organization should train their employees to offer a receipt with a tracking numberThat is poor training and policyWhen a customer asks if they need anything else, and the employee says, "Nope, you're good"The customer is lead to believe that they are in fact goodSo, better training will solve this problem.Finally, customer relations can also be improved through trainingBeing treated like a liar and someone who is trying to run a scam is not the way a customer should feel when interacting with managementIn the future, please treat your customers with a little more civilityTry to help themIf [redacted] had offered assistance upfront and failed, I would have understood; but instead he chose to avoid the situation and when he did offer assistance it was only to cover himself and he did so in a very condescending mannerWe can speculate all day whether or not [redacted] provided quality customer serviceBut what we know for a fact is that I will never return to this store Regards, [redacted]

Revdex.com:At this time, I have not been contacted by Buffalo Wild Wings regarding complaint ID [redacted] .Sincerely, [redacted]

Hi *** I just was checking my balance for my account and found that BWW credited my account as follows: 10/21/ Debit Card TransactionBUFFALO WILD WINGS MILWAUKEE WI 10/ $ They did not call or say anything and I just happened to see this I was seeking a credit for the $dollars but they credited the whole billI am letting you know that I am satisfied with this response, even though they didn't tell usI do want to thank you and Revdex.com of Wisconsin for helping me outI think they responded because you all got involved.Thanks again[redacted]

My name is [redacted] ***, I am a manager at Buffalo Wild Wings in [redacted] OhioI am writing in response to an inquiry to your bureau concern a gentleman, Matt KiepperThe complaint number is [redacted] On the date of the occurrence, [redacted] debit card was overcharged $more than what was intendedWe received his complaint and mailed him $in compensationI understand Mr [redacted] is demanding a full refund for his bill for the inconvenienceI will follow up with him immediatelyI am sorry for the misunderstanding and hope to resolve this issuePlease contact me with any further questions.Sincerely, [redacted] ***Co-General Manager Buffalo Wild Wings [redacted]

12/28/ Dear [redacted] ***,In response to the complaint that was submitted to you for the incident that occurred with [redacted] on 12/7/at my restaurant, Buffalo Wild Wings, Whitehall, PA, I would like to fill you in on key information that [redacted] has seemed to leave out, There was an issue with the service that night (it was very busy) so that part is true, but the events that he described after the fact happened a lot different then he explained, After the service issue, Shawnn R [redacted] (Manager) explained to the table that we would remake ail of the food and they would not receive any charge at the end of their visitWhile the food was being remade, he came up to myself and Shawnn (standing by the kitchen talking about the issue) and stated "Shawnn forget it, we do not want it now"*We took this as cancel their order and they were going to leave, I sent Shawnn over to talk to the table again (since he was the one dealing with the issue), Shawnn then came back to the office and stated that they changed their mind and wanted the food to be remadeAs) was walking back to the kitchen to fire the new food for their table, an employee came up to me and said they were people up front that wanted to talk to meit was the table- "They stated that they were not waiting any longer and were going to leave, what happened to our order?" I explained to the women that the man (John) at the table came up to us and told us to "forget it", but we would remake it right now, she asked John if he said that and he said that's not what I meant, I meant I didn't want to speak with the General Manager (Myself), I explained there was a miscommunication and we were very sorry and would like to remake the food [redacted] Him and another women began to become very irritable and starting pointing and yelling at me asking "how stupid are you" said John, then the woman said "You guys all need to be drug tested, you guys are sucking on too much of that glass ***"(Please excuse my language, but I want to accurate and these people started to be very crude) at that point with their language and behavior, I asked them to leave, we had kids in the waiting area where this was going onThe woman left but the man proceeded to yell and curse at me, I told him that I would have security remove him he did not leave, He said "call them [redacted] and walked towards the door, I picked up the phone, he interrupted and asked for my card and corporates phone number, I gave them both to him, he stated "he was going to take care of this and that he had something for me as well"????, He then walked out screaming [redacted] you and [redacted] this place(again sorry), I followed him out to the front door assuring him that security was on the way and the police if necessary, and that he'd better leave.Thanks,Michael B.General Manager

The customer needs to contact [redacted] and advise them that she did not receive her order The [redacted] Store # [redacted] has nothing to do with the delivery of this packageA claim for a lost package needs to be filed with [redacted] by the shipper of the package (in this case ***)The [redacted] Store is an independent franchise and the local store only handles out bound packages for customers, we do not have handle local package deliveries

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

I have attached information from our collections agencyWhile the account was sent to our collections agency, it was not reported to credit bureau's and is considered paid in full We believe this satisfies the desired settlement from Mr ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The story that MrB [redacted] had stated was exactly – a storyThis response from Buffalo Wild Wings does not adequately address my concernsWe ended up leaving after Mr B [redacted] started arguing with us and asked us to leaveWe wasted hours of this place and I told him that I was going to make a complaint I am requesting a gift card or some kind of compensation because of the hours I wasted there Regards, [redacted]

I made contact with this guestHe was accepting and grateful for the call and follow upI told him that yes were havingissues, but we should have honored the gift card and ensured he left without IncidentThis was completelyunacceptable and I apologized profusely! He said he found it strange that as big of a company as we are, that we wouldhave those issues, and If his boss was not there, he probably would not have said anythingAgain, I apologized for thissituation and told him we handled this completely the wrong wayI asked what I could do to earn his trust andpatronage backI started by offering him a refund of the card and complimentary gift certificatesHe said that hewould rather a gift card to BWW that we can send In the mailHe said that he eats here times a week and that wouldbe greatI told him no problem and will be sending him a card and certificatesHe will be able to keep his current giftcard tooHe was very pleased and thanked me before ending the call.He was very pleasant on the phone and said he was absolutely going to return.Hope this helps and let me know if there is anything else I can do.Chad

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowi am the owner of the car that was impoundedmy belongings including my girlfriends belongings were takenwe didnt demand money we demanded our belongingu can contact mje personally at [redacted] or my girlfriend [redacted] at [redacted] its not right what they did to us! they even stole our credit cards! Regards, [redacted] ***

Complaint: I am rejecting this response because: Regards, Garrett Wiseman I didn't even get a real apology The person who called me who didn't even tell me who they wereSaid the only thing he would do it offer me a order of wingsEven thought my compiaint was about how bad thy were in the first placeAs well As I don't even live near the storeAs I live about minutes away

Mr [redacted] miss guiding, he called me and I told him give me couple of days or by next week we will come and tied the electric wire, we went to his house yesterday prior to the complaint he sent to bbb, under his house the plumber was there and told us under the house has 6" of water, that's were we... suppose to work, so I told plumber and the house owner we will be back when the water gets dry. We are going to tied down the wire but Mr. [redacted] didn't have to miss guide BBB and apparently from our side he shouldn't have to file this complain. He not mentioning we did extra work for his mother without even charging extra and excellent job we did leveling the floor. I ask Mr [redacted] to write a letter to apologize to me Sam for miss guiding BBB Thanks Sam

For starters, our greeter was hardly talking loud enough for us to hear herDespite the fact that it was busy, there seemed to be no organization or direction for the employeesThere were waiters and waitresses just leaning on the walls and talking to each other, which makes me wonder why I had to wait minutes for ONE drinkWe had a quite yet wonderful waitress who did all she could to bring us our food and drinksWe requested to switch seats because the high-top table we were originally seated at was wobbling like a rocking chair and would never be able to eat a meal off itOur beers were brought out in a timely manor but when it comes to our food, it's a completely different storyWe had to wait almost minutes for our foodWe ordered a side salad and two medium boneless chicken wing mealsNothing moreonce I was done with my beer I ordered a very simple and small cocktail drinkI finally got it minutes laterI could tell our waitress was frustrated like we were that she had to wait so long at the bar to bring my drink to meNow, the cherry on top is that I got food poisoningThis is the second time in the last months that I've gotten food poisoning from a Buffalo Wild WingsBoth locations were in Milwaukee and I can honestly say that I will never be a customer at a Buffalo Wild Wings againI'm disappointed because I used to really enjoy boneless wings from BWW- A very disappointed former customer

We can speculate all day long as to whether or not the package was dropped off at The UPS Store or whether or not it was delivered to the correct address, but the bottom line is that Mr*** does NOT have a tracking number, a receipt, and does not even know the exact date he dropped the package
off
The UPS tracking number is NOT generated by UPS it is generated by *** and provided to their customers for free returns. As I have told Mr*** numerous times he must contact *** to get the tracking number He claims he dropped of the package but was not provided a receiptMany of our drop-off customers ask for a receipt when dropping off package but many do not, it’s certainly available if they ask for one
I realize that Mr*** is very upset and frustrated but the bottom-line is that without a tracking number UPS can’t determine anything about the package including: 1) its existence, 2) when / where it was dropped off, 3) when / where it was delivered, 4) open a missing package trace or 5) file a lost package claimAgain the tracking number is NOT generated by UPS, it’s generated by *** and *** must provide it to Mr***, if they are unwilling or unable to provide him the tracking number then perhaps Mr*** should be filing a Revdex.com complaint against ***

Contractor was hired for projectsA small bathroom repair and a large lower level finishThe bathroom job cost was time and materials and separate from the basement projectThere was no contract for the bathroomI gave a $5K deposit for the basement project to be started the middle of next monthNo work has been even started on the basementContractor did such a terrible job with the bathroom which is still not completed that there was no way we wanted him to work on the lower levelWe asked to cancel the basement contract and return the $5K deposit and were willing to pay for the bathroom out of that deposit and any materials he may have ordered He refused and is keeping the entire deposit again, with no work being started on the contracted basement project

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***