Buffalo Wild Wings

Ms*** complaint is valid, and for that I am sorry. However, I just purchased this store right before Christmas and early January she called to inquire on the status of her claim. I assured her that I would talk to the previous owner and get her money. Yesterday I mailed her
refund check. I know her patience with me was short and she thought I was going to do her like the others. I take pride in providing outstanding service to every customer, and she wasn't treated fairly and my goal was to get her refund becuase she deserved it. No customer should be treated like she was and my only hope is she do not hold it against all the honest, hard working, independent owners of the The UPS Store network

We have dealt with the guest directly

Guest was contacted about this visit and offered compensation w/in restaurantHe acceptedJ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The guest has been refunded in full for the mistake our restaurant madeThe guest was informed that his party designated him as the main head of the group and that any open tabs had to be closed by him since it was his birthdayBWW Managements

*** was seen in our office for dental treatmentWe filed her claims with both of her insurance companies as a courtesy to herThe insurance companies did not pay as we had expected them toOur financial policy states that we will allow days for payment and that the patient is responsible
if the insurance does not payWe made every effort to get her claims paid on her behalf and was unable to do soThe balance was moved over to the patient and we made several attempts to contact the patient to notify her of this, and possibly work something outUnfortunately, since *** never paid the balance we had to turn this account over to a collection agency.Have copy of Financial Policy signed by patient states we will file dental claim as a courtesy and allow up to days for payment from insurancePatient responsible for anything NOT paid by insurance.7/- Patient was seen for crowns and build ups.We charged patient her estimated portion of $692.60, and filed the claim to her primary insurance carrier, Aetna.Primary paid zero toward this claim9/27/-We then filed with her secondary insurance carrier, Compdent 2/5/- We reified with Compdent3/3/- We refiled with Compdent, againPatient received Billing Statements on these dates: 8/1/2013, 9/1/2013, 10/01/2013, 11/1/2013, 12/2/2013, 1/2/2014, 2/3/2014, 5/1/2014, 6/1/2014, 7/1/2014, 9/2/2014Patient received Letters on these dates:11/8/2013, 12/3/2013, 1/9/2014, 5/9/2014, 6/5/2014, 9/10/2014Left message for pt to call us regarding account 7/24/and 8/27/20149/10/Spoke to patient, went over balance and where the balance came from Also informed her that the account is well past days overdue, and she is responsible for the balance.9/16/Attempted to contact patient again to let her know she will be going to collections if the balance is not paid.10/27/Patient account sent to Collections

Good afternoon Ms***,My name is Linda and I am writing on behalf of King Buffet in Wausau in response to the complaint we received from you through the Wisconsin Revdex.com (Revdex.com) regarding the extra $you were charged on your last visit to King Buffet.I am writing to you
because my good family friend, who began managing the restaurant a couple years ago, is not comfortable enough with her English level to communicate with you directly and therefore I am writing to you on her behalf.She is deeply sorry about what has happened during your last visit to the restaurantShe understands that is not the correct way a business should be run and will make sure to speak with the restaurant team (cashiers, waiters, waitresses, hosts) regarding the importance of the $differenceShe did not know this was happening in her own establishment, and truly appreciates your bringing it to her attentionShe will make sure this is put to an endAlso, she would like to offer you a full refund of the $for your meal for enlightening her on what has occurredPlease let us know the best way she can get this money refunded to you.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Sub contracted me to do a job over charged the customer and wasn’t clear with her either of what was going onDidn’t get a contract signed with her either and won’t pay me

*** *** was a recommendation on facebook when we were looking for someone to hang drywall in our basementOur basement was already finishedWe just wanted an updated lookWe originally were going to have the entire basement redone but couldn't afford itWe gave him $up frontHe cashed immediatelyHe said it would be a 3-day jobIt started 10/27/and FINALLY ended 12/19/There were such obvious mistakes being made constantly, no drop cloths, the paint job was horribleMy fiancé put up the biggest wall prior to us hiring them and I told them they should take it down because my fiancé had no experienceThey said they could "fix it" and they had to keep coming back to fix it, because it always looked horribleThey left big spots where you could see the old paint vs the new paintHe then asked if we would spend $more to install a dif kind of lighting then originally planned because it would look betterI wrote him back via facebook and said I highly doubt my fiancé will want to spend any more moneybecause we are so upset with how things have went so farWe called him specifically to come over and look at our concerns and he said he went ahead and installed them as a favor for all the troublea month after the work was done he messages me via facebook and tells us we owe $He messaged me or times I never respondedI never received anything in the mailHis messages were threats to put a lien on my homeand send me to collectionsI finally uploaded the album with pics and msgs of our experience to facebook as a reviewThis upset himhe lied and said my credit was bad and they started the job prior to knowing they wouldn't be doing the whole basementWhich was a lieand I have messages to proveHe lied and said he scrubbed my horribly broken up floor that was going to be replaced anyway (we said eventually we would replace it) my floor is outdated but in very good conditionHe just didn't want to clean up all the mud and paint that his guys got all over my floorIt was a nightmarehe was very unprofessionalThey would have us leave our home unlocked and then never show upHE would say someone was coming then they would come 3-hours lateHe was never really genuinely apologeticAnd then to argue back and forth with me on social media didn't make it any betterand then his wife even sent me a hateful message on facebookJust so unprofessional, and a liarI feel we were taken advantage of because he had the $up frontWe are only 27, and new homeownersand he took full advantage

We in the hospitality industry have a commitment to the community to serve alcohol responsiblyThis being said it is our obligation to serve alcohol knowing that it is our discretion on how much one can consume during a visitWhere as these conversations are taken In a personal manner by
individuals who we must refuse the service of alcohol to, we ill continue to do such as trained by the DABCCOur goal is run all of our businesses in a responsible manner and provide the best level of hospitality we can, knowing that in these type situations someone is bound to disagreeOur intentions are never to disappoint any of our guests, but to always do what's expected of us in regards to the service of alcohol

Yes we did go out there and tied the cable under the house and issue is being resolved
We did called Mr*** that we did go out there and resolved the issue and he thanks us
Thanks
Sam

Revdex.com, [Avon] Gentle Dentist, & *** *** ***.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meAnd thus will cure the matter in whole. Will this resolve be sent to the collections agency, of record? [*** *** ***] So they will remove my name/contact information from their mailing list?
Best Regards,
MrS***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The business has offered a full refund, I will be providing them with the details they requested to credit the money back into the account on 02/01/I am disatfised due to the fact that it was such hassle to get my money back, the business offered no solution or options to resolve the matter when first notifiedIt took me having to report them to the Revdex.com to get any response, they have caused defamation of character on my behalf by giving informantionI was never selected as the "main" party guest, it was a group of friends celebrating an engagementThe business has no valid explanation as they continue to lie stating it was my birthday, I can provide documentation on my behalf for my date of birth which is June 4, not December

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to accept their response, however I would like the check to be written out to me and I will pick it up at their restaurantI do not want store credit as I will not be eating there ever again I would also like to know what they are going to be doing about the sign on their door?Thank you*** ***

I made contact with this guest. He was accepting and grateful for the call and follow up. I told him that yes were havingissues, but we should have honored the gift card and ensured he left without Incident. This was completelyunacceptable and I apologized profusely! He said he found it strange that...

as big of a company as we are, that we wouldhave those issues, and If his boss was not there, he probably would not have said anything. Again, I apologized for thissituation and told him we handled this completely the wrong way. I asked what I could do to earn his trust andpatronage back. I started by offering him a refund of the card and complimentary gift certificates. He said that hewould rather a gift card to BWW that we can send In the mail. He said that he eats here 2 times a week and that wouldbe great. I told him no problem and will be sending him a card and certificates. He will be able to keep his current giftcard too. He was very pleased and thanked me before ending the call.He was very pleasant on the phone and said he was absolutely going to return.Hope this helps and let me know if there is anything else I can do.Chad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowi am the owner of the car that was impounded. my belongings including my girlfriends belongings were taken. we didnt demand money we demanded our belonging. u can contact mje personally at [redacted] or my girlfriend [redacted] at [redacted]. its not right what they did to us! they even stole our credit cards!
Regards,
[redacted]

She contacted me about her first tattoo and ideas she wanted to have tattooed and to also cover scars. She said she was wanting to get the work in a month or two but would like to pay the drawing deposit (Which is non-refundable). She came in and met with me about a month and a half before she...

wanted to actually get the work and paid the drawing deposit and we went over the design and traced the area of which she wanted the piece tattooed on. She contacted us weekly asking if the drawing was done yet immediately after dropping the deposit and was explained the piece was being worked on and that a piece of that size and detail will take time. The artists also work 12 hour days and draw the tattoos in the time in between or after work hours. After 2 weeks she came in to see her drawing on a day that the owner, [redacted], had a day off but the tattoo artist, [redacted] was here at the shop and explained to her that the drawing was at home and he would bring it in for her to see the next day. She did not come in the next day, she sent a text and said she was coming in on Monday to see the drawing. Monday is the tattoo artist, [redacted] and the owner, [redacted]s', day off but the drawing was left at the shop with the other two artists on duty for her to look over. She came in and was shown the art and then left. She came again the next Monday, also the owner and artists scheduled day off and was once again shown the piece, said she liked it but there were a few things she would like changed so she was immediately contacted the next Tuesday by the owner via text and scheduled a work day for her to come in and go over the design. She came in and [redacted] and the client went over the design and it was confirmed and scheduled for June 18th at 1pm. The morning before, June 17th at 11am the owners arrived to the tattoo shop to discover it had been robbed and all tattoo tools were stolen, equaling in amounts up to over $20,000. Sacramento County sheriff dept. report #1[redacted]The client was called to confirm appointment, informed of the robbery and explained that we were going to try and go purchase all the materials needed to do her tattoo and keep her appointment. We arrived at the only local tattoo equipment supplier  and they did not have the materials needed to complete the tattoo, so we immediately ordered from another supplier. We received a call from that supplier on the 18th about 3 hours before the 1pm appointment and were informed that they would not be able to bring in our supplies until around 6pm. The client was called immediately and asked if we could move her appointment to later that day or another time so that we have the materials needed to perform her tattoo. She was upset and said she no longer wanted to do the tattoo and demanded her $100 deposit and the additional $100 she paid towards her tattoo.She was informed the deposit is non-refundable as our hourly rate is $120 an hour for our art and we do the deposit for the drawing with the understanding you will be getting the artwork here. It was agreed that she could have her additional $100 paid on top of that in refund and that we will be out for this week on a family emergency but then would be happy to give her that refund. Unfortunately during that week, the family emergency for the owner and her husband, the artist, became quite serious and they were not back into the shop or had any way to contact them, for personal reasons for three weeks. As soon as they returned they found messages and that the client had come in on one occasion and became upset when the employee on duty attempted to explain that the owner was having a serious personal family emergency and that she would get to her as soon as possible. When the owner received this information she contacted the client and set up for the client to come to the shop and pick up her refund on Sunday, July 12th I believe and waited until9:44pm and the client never showed up so since it had been a very slow evening, they closed up 15 minutes early. Immediately, 4 minutes later, the client sent a facebook message cussing the owner out and calling her names etc. The owner said, "Sorry, we did not think or expect you to show up at the very end of a 12 hour shift and you can come in anytime tomorrow from 12pm to 10pm to receive your refund". On the next day the owner had her employees wait all day to give the refund and the client still did not arrive. The next day on July 14th, Tuesday and approximately 5pm, the client arrived and entered the shop with a friend in front of other clientele and announced, practicaly yelling, "Where the F@ is my money?" The owner, in fear of the client due to being a high risk pregnancy handed the money to the artist to return it to the client, at which times the client and her friend continued to be argumentative and use fowl language and threaten the owner, etc in front of other employees and clients.So in short, the client was not able to reach the owner and artist, a married couple for about three weeks for a serious family emergency and no one was avoiding the client, there was just no way to receive her messages or to respond. Also, the appointment was not canceled on her it was attempted to be rescheduled so that we had the tattoo materials back that were stolen in the robbery, otherwords we could not have tattooed her at all. The non-refundable drawing deposit will not be refunded and it was sold for half price to another client, not until the July so to try and recover the lost 6 hours of drawing time on the design, since we charge $120 an hour and the only reason she was not charged that full amount was because we were under the understanding she would be getting the tattoo.Sincerely,Classic Tattoo Club

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We take any actuation of missing property very seriously. This matter has been investigated and here are our findings. The unit in question was impounded through another company. We recovered the vehicle from them for the lien holder. what was in the vehicle at that time we have no idea. The person...

filling this complaint isn't the owner of the vehicle there for I can not discuss the vehicle with her. The owner of the vehicle did come by our office to retrieve his property. At that time he told me of his living conditions being in this vehicle and he had no money to pay the processing fee. I in return cut the processing fee in half and he thanked me. He left our office to get the money and returned 10-15 minutes later. He paid the half price processing fee and received 3 55 gallon bags which had everything that was in the vehicle when we picked it up. He signed for receiving all his personal property thanked us after quickly looking through his bags and left. Shortly after that I received a call from his "girlfriend" demanding more property and or money. I told her I couldn't speak to her about this account because she wasn't on the account and she didn't care. Then she showed up at my office the next day with out the owner of the vehicle demanding money. I told her that this recovery is under investigation because of her complaint and I would call the vehicle owner back at the conclusion of the investigation. I have now questioned my driver that has been with me for over 2 years with out incident, watched our video surveillance of the unit being brought in to our lot and the cleaning out of the property. At this point I haven't seen no wrong doing by either my driver or lot manager who cleaned this unit out for transport. We have now concluded our investigation. Bob [redacted]           Bob [redacted], CEO Bam Recovery LLC 317-802-7860 fax 317-731-4347 [redacted]