Buffalo Wild Wings

I this matter we tried to repossess a vehicle from the customer in which we gave them an opportunity to get their belongings out of the vehicle. At this time the customers husband jumped into the unit and refused to get out. Our agent then called the police on them. Do to the Breach of Piece...

occurring we are obligated by State Law to leave the unit in which we did. No damage to the property ever took place and the only violent person on the seen was the customers husband which was not listed as a owner of the vehicle. Our Recovery Agents are held to a stick policy to treat all customers as if they were paying customers. Which can be seen on our part by giving the debtor a chance to clean their vehicle out instead of running off with it, even though it cost us a repossession.   I'm sorry that the customer is unhappy but in all repossessions it is a tough time for everyone involved.            Bob [redacted] CEO Bam Recovery LLC 317-802-7860 fax 317-731-4347 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At the end of the day, this entire complaint could have been avoided had this location treated their customer with a little more compassion. The organization should train their employees to offer a receipt with a tracking number. That is poor training and policy. When a customer asks if they need anything else, and the employee says, "Nope, you're good". The customer is lead to believe that they are in fact good. So, better training will solve this problem.Finally, customer relations can also be improved through training. Being treated like a liar and someone who is trying to run a scam is not the way a customer should feel when interacting with management. In the future, please treat your customers with a little more civility. Try to help them. If [redacted] had offered assistance upfront and failed, I would have understood; but instead he chose to avoid the situation and when he did offer assistance it was only to cover himself and he did so in a very condescending manner. We can speculate all day whether or not [redacted] provided quality customer service. But what we know for a fact is that I will never return to this store.
Regards,
[redacted]

[redacted] should be ashamed of himself sending a complain to Revdex.com. When he signed the agreement he suppose to pay half which he did and other half completing the job when we finished the job he didn't pay all the money and he told me Sam it's ok you don't have to give him the certificate, now...

for some reason he wants the warranty he has to pay the remaining balance and remove this complained and apologize to me and we will make an arrangement so he can pay the remaining balance and get his warranty. He was suppose to see me at the job site which he never call or show up, about the diagram he was giving when he signed the agreement but I don't have any problem giving him the warranty as long he pay the
balance and remove this complain which he shouldn't sent on first place.
Thanks
Sam
Texas foundation repair

Initial Business Response /* (1000, 5, 2014/06/24) */
Contact Name and Title: Melissa Whitworth
Contact Phone: 708 922 9453
Contact Email: [email protected]
On Monday 6/16/2014 I received a letter in the mail from Tiaunna Dickens. The same letter that was submitted to the Revdex.com. On...

Tuesday I received a guest comment over the Buffalo Wild Wings Internet stating she had sent a letter (same letter to corporate office. I called Mrs Dickens and spoke with her on the situation. I explained to her I 21 and older policy after 8 PM. I told her you have to be 21 or older after 8 PM or accompanied by a parent or guardian. She than informed me that it was not explained to her that way. We spoke briefly for a few moments as we were hanging up she seemed to understand the policy and ok with it. I assured I will discuss with my staff on the policy and how to explain it to our guest so that nothing like this happens again.
Melissa Whitworth
Managing Partner
Initial Consumer Rebuttal /* (2000, 7, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Melissa Whitworth because she assured me that nothing like this would happen again. I am going to visit the restaurant in the future to ensure that the same thing doesn't happen again.

My
name is [redacted], I am a manager at Buffalo Wild Wings in [redacted] Ohio. I
am writing in response to an inquiry to your bureau concern a gentleman, Matt
Kiepper. The complaint number is [redacted]. On the date of the occurrence, [redacted]
debit card was overcharged $10.00 more than what was...

intended. We received his
complaint and mailed him $20.00 in compensation. I understand Mr. [redacted] is
demanding a full refund for his bill for the inconvenience. I will follow up
with him immediately. I am sorry for the misunderstanding and hope to resolve
this issue. Please contact me with any further questions.Sincerely,[redacted]Co-General Manager Buffalo
Wild Wings [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The story that Mr. B[redacted] had stated was exactly – a story. This response from Buffalo Wild Wings does not adequately address my concerns.
We ended up leaving after Mr.
B[redacted] started arguing with us and asked us to leave. We wasted 2 hours of this
place and I told him that I was going to make a complaint.
 
I am requesting a
gift card or some kind of compensation because of the 2 hours I wasted there
Regards,
[redacted]

The customer needs to contact [redacted] and advise them that she did not receive her order.  The [redacted] Store #[redacted] has nothing to do with the delivery of this package. A claim for a lost package needs to be filed with [redacted] by the shipper of the package (in this case [redacted]). The [redacted] Store is an...

independent franchise and the local store only handles out bound packages for customers, we do not have handle local package deliveries.

Hi [redacted] I just was checking my balance for my account and found that BWW credited my account as follows:  10/21/2014  Debit Card TransactionBUFFALO WILD WINGS 0407 MILWAUKEE WI 10/15  $59.86  They did not call or say anything and I just happened to see this....

 I was seeking a credit for the $9 dollars but they credited the whole bill. I am letting you know that I am satisfied with this response, even though they didn't tell us. I do want to thank you and Revdex.com of Wisconsin for helping me out. I think they responded because you all got involved.Thanks again.[redacted]

Revdex.com:At this time, I have not been contacted by Buffalo Wild Wings regarding complaint ID [redacted].Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

BWW’s complaint

This review is about the Buffalo Wild wings located on Starkey Road, Roanoke VA. This BWW’s used to be my favorite place to take my family and friends. Within the last few months the management has been horrible. (If you have a larger party it's almost impossible to get seated in a timely manner if not at all. A two to three hour wait is their new normal. If you are at BWW’s and have a large party pay attention to the smaller parties checking in after you arrived. You will notice that after a couple hours wait the manager will seat small parties that have just arrived. They will continue to seat smaller new parties even when larger existing parties leave. They break up the joined tables to seat other small parties that arrived much later than you. How can they ever expect to seat larger parties if they have such poor seating skills?) The management problem is partially due to a new inexperienced manager that has no people person skills. This new manager is rude, cocky and has no idea how to seat customers according to when they arrive. Month before last and last month (Jon Jones and Cormier fight) the restaurant was dangerously crowded. This new manager was seating nine people at tables designed to seat four. There were young children sitting randomly in the floor. If this restaurant ever had a fire or a major situation you would get trampled by people trying to maneuver through the overcrowded restaurant. If you plan to visit this restaurant I would recommend a party of nine or less. As I said they can seat nine at a table for four. If you want to be comfortable while dining I would recommend a party of four or less. Don't get me wrong, I love going to BWW's. I just don't like the way we’re being treated be the new management, the dangerous conditions and the lack of management when it comes to seating parties of nine or more. I hope that BWW’s can improve on the issues I've mentioned. I sent an email to what I thought was BWW's main headquarters and so far the response I’ve received from the management of BWW’s if very negative. No one from upper management has contacted me. The only person that contacted me from BWW's is one of the managers that were listed in the complaint. His name is Blake Powell. Blake is upset with me for mentioning the Roanoke Fire Marshall to his new manager. Blake told me that night in his restaurant that if I ever mentioned the Fire Marshall in HIS store that he would have my party of nine and myself removed from HIS store. When he said this to me the Roanoke County fire marshals best friend was sitting right beside us when he made the threat. I understand that the fire marshals friend filed a complaint that same evening. If you need to speak to fire marshals friend I can get his phone number for you. He was a witness to everything in my complaint and the dangerous conditions. Here is Blake's emailed response:

Mr. Etter,

I know that you and your family have patronized the Tanglewood location for quite some time now for UFC events. After the last few incidents during your visits, it is apparent to me that we continue to fall short of your expectations and are no longer able to accomodate you. I appreciate the feedback that you have provided, and will keep it in mind moving forward. With that being said, I am going to respectfully ask that you not come back to our location. I sincerely hope that you are able to find another business that can meet your needs so that you and your family can continue to enjoy the fights.

Best wishes,


Blake Powell
General Manager
Buffalo Wild Wings
4335 Starkey Road
Roanoke, VA 24018
Phone - (540)725-9464

My response to Blake’s email.
PS, I don't think Blake should throw us out of this restaurant due to my complaint that involves the safety and comfort of their customers!

I would like for the Revdex.com to contact me so I can request my resolution to my problem with BWW's on Starkey Road, Roanoke, VA

Thanks, Ray Etter
540-293-5569

I have sent the paperwork for their refund on 5/14/16.  I resent it again today and copied the Revdex.com so you would have proof that I sent it.

12/28/2015 
Dear [redacted],In response to the complaint that was submitted to you for the incident that occurred with [redacted] on 12/7/2015 at my restaurant, Buffalo Wild Wings, Whitehall, PA, I would like to fill you in on key information that [redacted] has seemed to...

leave out, There was an issue with the service that night (it was very busy) so that part is true, but the events that he described after the fact happened a lot different then he explained, After the service issue, Shawnn R[redacted] (Manager) explained to the table that we would remake ail of the food and they would not receive any charge at the end of their visit. While the food was being remade, he came up to myself and Shawnn (standing by the kitchen talking about the issue) and stated "Shawnn forget it, we do not want it now"*We took this as cancel their order and they were going to leave, I sent Shawnn over to talk to the table again (since he was the one dealing with the issue), Shawnn then came back to the office and stated that they changed their mind and wanted the food to be remade. As) was walking back to the kitchen to fire the new food for their table, an employee came up to me and said they were people up front that wanted to talk to me. it was the table- "They stated that they were not waiting any longer and were going to leave, what happened to our order?" I explained to the women that the man (John) at the table came up to us and told us to "forget it", but we would remake it right now, she asked John if he said that and he said that's not what I meant, I meant I didn't want to speak with the General Manager (Myself), I explained there was a miscommunication and we were very sorry and would like to remake the food* Him and another women began to become very irritable and starting pointing and yelling at me asking "how stupid are you" said John, then the woman said "You guys all need to be drug tested, you guys are sucking on too much of that glass [redacted]"(Please excuse my language, but I want to accurate and these people started to be very crude) at that point with their language and behavior, I asked them to leave, we had kids in the waiting area where this was going on. The woman left but the man proceeded to yell and curse at me, I told him that I would have security remove him he did not leave, He said "call them* and walked towards the door, I picked up the phone, he interrupted and asked for my card and corporates phone number, I gave them both to him, he stated "he was going to take care of this and that he had something for me as well"????, He then walked out screaming [redacted] you and [redacted] this place(again sorry), I followed him out to the front door assuring him that security was on the way and the police if necessary, and that he'd better leave.Thanks,Michael B.General Manager

I have attached information from our collections agency. While the account was sent to our collections agency, it was not reported to credit bureau's and is considered paid in full.  We believe this satisfies the desired settlement from Mr [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the end of the day, this entire complaint could have been avoided had this location treated their customer with a little more compassion. The organization should train their employees to offer a receipt with a tracking number. That is poor training and policy. When a customer asks if they need anything else, and the employee says, "Nope, you're good". The customer is lead to believe that they are in fact good. So, better training will solve this problem.Finally, customer relations can also be improved through training. Being treated like a liar and someone who is trying to run a scam is not the way a customer should feel when interacting with management. In the future, please treat your customers with a little more civility. Try to help them. If [redacted] had offered assistance upfront and failed, I would have understood; but instead he chose to avoid the situation and when he did offer assistance it was only to cover himself and he did so in a very condescending manner. We can speculate all day whether or not [redacted] provided quality customer service. But what we know for a fact is that I will never return to this store.
Regards,
[redacted]

Desired Settlement was for the our office to honor the verbal agreement that was agreed on.  The verbal agreement was for Mr [redacted] to pay 35.00 on Feburary 28, 2018.  Mr [redacted] did not comply.  When our office received the payment on March 2, 2018, we contacted our collections agency and...

the account was marked as paid.  Mr [redacted] has not been in collections with our office since Feb 28, 2018.  Because the collections agency already has the status of paid, we cannot rescind.

Complaint: 11101075
I am rejecting this response because:
Regards,
Garrett Wiseman I didn't even get a real apology.  The person...

who called me who didn't even tell me who they were. Said the only thing he would do it offer me a order of wings. Even thought my compiaint was about how bad thy were in the first place. As well As I don't even live near the store. As I live about 45 minutes away.

Mr [redacted] miss guiding, he called me and I told him give me couple of days or by next week we will come and tied the electric wire, we went to his house yesterday prior to the complaint he sent to Revdex.com,
under his house the plumber was there and told us under the house has 6" of water, that's were we...

suppose to work, so I told plumber and the house owner we will be back when the water gets dry.
We are going to tied down the wire but Mr. [redacted] didn't have to miss guide Revdex.com and apparently from our side he shouldn't have to file this complain. He not mentioning we did extra work for his mother without even charging extra and excellent job we did leveling the floor. I ask Mr [redacted] to write a letter to apologize to me Sam for miss guiding Revdex.com
Thanks Sam

We can speculate all day long as to whether or not the package was dropped off at The UPS Store or whether or not it was delivered to the correct address, but the bottom line is that Mr. [redacted] does NOT have a tracking number, a...

receipt, and does not even know the exact date he dropped the package off.
The UPS tracking number is NOT generated by UPS it is generated by [redacted] and provided to their customers for free returns.  As I have told Mr. [redacted] numerous times he must contact [redacted] to get the tracking number.  He claims he dropped of the package but was not provided a receipt. Many of our drop-off customers ask for a receipt when dropping off package but many do not, it’s certainly available if they ask for one.
I realize that Mr. [redacted] is very upset and frustrated but the bottom-line is that without a tracking number UPS can’t determine anything about the package including: 1) its existence,  2) when / where it was dropped off, 3) when / where it was delivered,  4) open a missing package trace or  5) file a lost package claim. Again the tracking number is NOT generated by UPS, it’s generated by [redacted] and [redacted] must provide it to Mr. [redacted], if they are unwilling or unable to provide him the tracking number then perhaps Mr. [redacted] should be filing a Revdex.com complaint against [redacted].

font-family: inherit; font-weight: inherit; font-style: inherit; font-variant: inherit; border: 0px;">
Dear Ladies & Gentlemen at the Revdex.com,
 
My complaint against Buffalo Wild Wings (ID [redacted]) has finally been resolved. I received an e-mail yesterday from Executive Assistant, [redacted], stating that they have refunded me the full amount of my bill ($33), which should show in my account in 3-5 business days. I am including Ms. [redacted] contact information below, if needed. Thank you for your help.
 
[redacted]
Executive Assistant
Buffalo Wild Wings
Food Management Partners
120 Chula Vista
San Antonio, TX 78232
Phone:  ###-###-####
 
Best Regards 
[redacted] R. [redacted]###-###-####