Bunk Beds & More of Florida, Inc.

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Weather conditions have nothing to do with me in the leastSecondly they still have not shown me anything from the meter reading that they claim was done on 7/22/I do not have any physical proof on paper that this is the correct information after I filed this complaintThird I am not the only person that lives on this messy unkept complexThere are many other people that live here who are complaining about the same problems that I am having with Atlantic City Electric as wellHow is is possible that I lived in a three bedroom home and the electric bill there on the highest level was around $per monthThat includes using an air conditioner through out the summer due to having animals in the house as wellPlus we used two fans in the downstairs living room areaWe were using the Atlantic City Electric at that location as well and our bill was never over $a monthThis company is taking advantage of to many people besides myself that also live in the complexThey are over pricing a lot of people that live here and they should b e held responsible for their actionsI do not accept their meager response to a major issue and problem we are have each monthA verbal response is not proof to me that they processed a accurate meter reading on this apartmentI will not accept that as proofI want physical proof in writing, on paper that shows me when they came, what time they were here and a photo showing our meter numbers to match the one on the bill sent to us each monthI want a complete break down of all of itI have my rights as a consumerThis is not acceptable to me
Regards,
*** ***

Our records indicate that the billing was corrected on this account and the corrected bill was issued on March 1, 2016. The account was adjusted based on the reading provided by Mr***. The account was initially billed from 12/16/- 1/20/KWH. That bill was corrected
to KWH The billing for 1/21/to 2/18/was corrected from KWH to KWH. The corrected total balance on the account is currently $which includes the current March charges as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is PARTIALLY satisfactory to me
I spoke with *** at AC Electric on December 8th when I continued to get calls from ACE and then a notice they would shut off the electric on 12/I had already made arrangements with *** *** of their Community Outreach on November 18th and she arranged for the $security deposit to be waived until April and I would make payments then*** spent a lot of time and found out that *** *** had not properly annotated the file and she corrected everything immediately. I had already paid my December payment so there was nothing showing dueI could not get back into this complaint so I emailed Revdex.com with my praises for ***'s help and thought this was closed out.Now this resolution says I am paying installments starting nowAlso it says I received late notices I received two, the first dated 8/saying "Please note that once service is disconnected, service will not be restored until a payment of (past due amount)and a restoration charge of up to $is madeA deposit may also be required." I made the payment required before the date in the letter so service was never disconnected so I figured this was a non issue since it wasn't disconnected and this letter implies one follows the other. The other late notice said the same thing and I also paid that before the disconnection date.I need clarification on why they changed to installments and now and did not notify me.
Regards,
*** ***

I spoke with the customerAfter reviewing the account no documentation was found indicating *** *** called to disconnect service or to place service in another parties name at ** * *** *** ** in October ACE would not be able to place service in another parties name based on a request
from *** *** The new party would need to call for serviceThe account does show documentation from 10/15/indicating *** *** called to discuss a payment arrangementThere was no mention of *** *** moving from the location and no final bill address was ever providedService continued in her name until 02/25/Documentation shows a call to Customer Service by *** *** on 02/25/in which she stated she moved form the property on 10/27/and the landlord was supposed to call to transfer service to his nameI advised *** *** ACE has no way of knowing when a customer has moved or no longer wishes to be responsible for the billing at a location unless we are notifiedThe account balance is $1,A payment of $will be accepted to to grant new serviceThe remaining balance will be transferredand placed on a month installment plan

I have reviewed Mr***'s filing and account Please relay our apologies as an error was made by the representative who reviewed his SJG letter of credit ACE does accept letters of credits from any electric or gas utility I have waived the deposit and his balance is a credit
of $

Customer was over estimated based on a 3/rereadHer account was only adjusted back to her January bill in the new billing systemHer over estimated usage from her November and December Billneeded to be adjusted manually because it was billed in the old billing systemI spoke with
Ms. *** and advised the adjustment was complete and she was credited for $318, a corrected bill will be mailed on 5/ *** ***

The tree limbs were removed and the reclosure restored on 6/27/

I
spoke with the customer on 4-21-He is no longer residing at the
location. The Company sent an investigation order to verify the meters in
December 2015. The order was completed 1-6-16. The service person
found the meter the customer was being billed for
in the meter socket
marked 58B, the same unit the customer had requested service. I called to
speak with the property manager to request he arrange to have the meter sockets
marked properly so we are able to determine if there is a meter mix up I did not get an answer; I left a message
requesting a return call. The marking of meter sockets is the
responsibility of the electrician, builder, owner or manager of a
property. The Company does not mark the meter socketsTo date I have not
had a return call

I spoke with *** *** in response to his Revdex.com rebuttal He did not review the statement I provided with my initial response I emailed him a copy today.I explained the $balance that he was quoted in Oct represented the budget balance after he paid the $Oct Budget Oct bill reflected a budget amount due of $less $payment = $ This balance was then set up on a payment plan.Payment plan set up in Jul was set by *** *** on 7/26/when he called our Customer Care office, and he discussed that payment plan with the csr during his Oct call.Confirmed total electric balance is currently $ He does not want to be on the winter termination plan "WTP", which requires a budget Cancelled the budget and confirmed the payment plan of the bill + $for 12-months starting as of Jan bill Explained Jan bill goes out 1/16/17, will list the monthly charges plus the $installment, and will be due beginning of Feb

This matter has been directed to a Senior Analyst from our Green Power Connection Team. She will be reaching out to Mr*** directly to address any additional billing concerns he may have. She will also be following up with him via email as well

The customer in question was living at the property as a roommate to the account holder prior to services being disconnectedACE has requested a portion of the overall balance be paid before services be reconnected

Atlantic City Electric is a regulated utility, we are unable to raise or lower rates without approval from the New Jersey Board of Public UtilitiesThe rates have not been raised since the stormChanging rates is a lengthy processWhen customers experience an outage there is no electric
being used and therefore no electric consumption registers on the meterMeter's work like car odometers, they are continuousIf a meter reading or estimated reading is higher or lower then what was used the billing automatically adjusts with the following readingThe customers bills were higher during the summer months this year over lastThe customer states they have no central air, could they have been using window air conditioners? If they installed a pool, above or in-ground, the usage would increase with the use of a pumpThere are other reasons a bill can increase ie: additional family members in the household or broken and/or inefficient appliances to name a fewThe customers average bill during the months of July, August and September was $not $or $Now that the weather is becoming cooler the bill dropped to $Unfortunately, we are unable to tell customers what is using the service inside their homeAs a regulated utility we bill customers for the usage that registers on the meter servicing their property

As previously explained, the turn around time for a meter change, which is a physical replacement of the meter, is not an immediate actionThere is other work performed by our service personnel as their sole job is not just changing meters for solar installations All customer work must be scheduled and worked accordingly Mr*** may feel that two weeks is a delay; however, this is turn around time to complete such service requests

A old balance was transferred in error to the customers accountHe provided information showing proving the bill had been paidA hold was placed on his account so there would be no interruption until the balance was removed from his accountThe correction was made on July 20,

Customer's $security deposit has been waived as a one time only courtesy Customer has been sent disconnect notices due to the delinquency of the account since April To avoid being assessed a deposit customer must pay the bill by the due date each monthIf customer is does
not pay his electric charges in full by due date and receives one more disconnect notice a deposit will be assessed and the account will not be eligible to have the deposit waivedIf the customer is out of town, ACE offers an online website which the customer can access and create My Account to view the monthly charges and make payments, ACE also accepts advance paymentsCustomer current has a credit balance of $after the $deposit was applied back to the account*** ***

Customer contacted ACE 5/14/to request for new service aat *** *** *** *** I reviewed the call from 5/14, the CSR specifically asked ** *** if she wanted to disconnect the service at her current location *** *** *** and the customer stated to leave the
service onCustomer requested information about her deposit at her Clementon address and was advised she would be eligible for a refund in August or if she requested service disconnected prior to August the deposit would be applied to her final bill Customer still did not request the service disconnectedCustomer called back on 7/and stated she requested the service disconnected the same day she requested service at the new addressCustomer did request a disconnect during that call ACE's position remains the same she did not request to have the service disconnected until she called back on 7/Unfortunately there will be no adjustment to her account Also, any request to obtain ACE's records will need to be Subpoenaed including the recorded call

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me except the issues have still not been corrected when I call the automated account information service or speak to an actual customer service repThe information in the system still states the deposit is $It is supposed to be 25% less and the information is not updated in the systemI called customer service this past week and the customer service rep sent a system request to Ms*** for her to call me back regarding this issue and I have not received a call backPlease fix this in the system so account payments are processed properlyI can be reach M-F from 9am-5pm at ###-###-####
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The security deposit on the account was assessed due to late payment on the accountAfter review, the deposit has been waived with the understanding if there are any late or missed payments on the account, another deposit may be assessed and would not be waivedThere was previously a letter of
credit from another utility company that was received, so this would be an exception