Bunk Beds & More of Florida, Inc.

The service at the customer's new location was set up in *** *** name. The letter of credit was sent to ACE and was in *** *** name. The letter was not accepted because of the two different names. Originally *** *** name was not on the account
His name was added on July 6, 2015. The deposit has been waived

Complaint: ***
I have spoken multiple times with Atlantic City Electric about this matter. The company has been stating that the
refund check, payable to me, was issued and mailed on June 16. The company says they mailed it to a different address. The person at that address was watching for the check to come in, but he insists that he never received it. So, now the company has been telling me that they would investigate further, and if the check was not cashed, then they would stop payment on it and mail me another check to my address. As of this date, I'm still waiting for the refund. Thank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:For the record- to date I have yet to hear from a supervisor after being promised times one would call me backYou have admitted that ACE grossly, strike that, failed to readjust my budget amount causing me to be billed $on top of my monthly usageYou stated that a payment plan was set up on 7-26-which was not to my knowledge nor did I know the rules of the planHow was I to know that the plan would be "automatically canceled"? On 10-26-I spoke with representative Chad who informed me the back amount owed was $He then set me up on another plan $307+to catch upI admit the next payment was late by dayI made payments on 10-10-($400), 12-6-($374), and 12-28-($300+fee) so how could I possible owe more than the amount Chad quoted me? Also, if he set me up on a $307+due 12-5-then where did this $amount come from? I don't believe anyone at ACE knows what the other is doingThis is why I am still waiting for a supervisor to call me back. I suggested to representative Marta on, who was not very friendly at all, that I just pay what I owe and switch to paying my usage each month since clearly ACE cannot calculate payments either correctly OR in a timely mannerAll this causing the customer to have an exorbitant bill to catch up onWhen she gave me an amount that was approximately $more than expected, that is when I asked for a supervisor (again...still waiting.) It is my belief that ACE designs their statements to be so difficult to read that the customer would have to hire an accountant to decipher itMarta should not have completed the "third payment plan" as I did not formally approve itI asked to speak to a supervisor which never happenedI wanted to simply pay my back amount owed which did not agree with the amount quoted by Chad in October. This is all I am askingHow did you arrive at $when I was quoted $in October? All I want to do is pay what I owe (and understand the amount) and switch to paying only my usage amountNo more budgeted amounts as I feel cheated by your methodsI switched back to ACE from a third party because I felt I would be better taken care ofClearly I should have stayed with themAt least I knew what they were charging me
Regards,
*** ***

ACE position remains the same*** *** 10/29/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: my landlord had been trying to connect the electric the week before the storm and was not able to I was lied to several times about what needs to be done and especially that we had appointments on assignment When power was finally restored the actual worker needed to go to our meter attached to our house When I was told, after all the fuses were out, I was someone was coming out againThat has to be a lie because we would have obviously heard someone at our house, especially at night
Regards,
*** ***

Our records indicate that the account was assessed a security deposit in the amount of $on September 12, The account was assessed a security deposit as the account has recieved two disconnection notices within the past months. Per NJAC 14:3-(d) A utility may require an
existing customer to furnish a deposit or increase their existing deposit if the customer fails to pay a bill within days after the due date printed on the bill. Our records indicate that this account has not been paid in full since March and thus the deposit is warranted and would remain on the account

I spoke to *** *** directly this afternoon and advised that all rental properties in *** *** Township are required to be registered and inspected by the township. I provided him with my fax number and advised him to have the property owner fax me a copy of the rental
registration and inspection on file with the Township. Once received and it is confirmed this is an actual rental property and the owner is not residing at the location service can be granted for *** ***

Complaint: [redacted]
I am rejecting this response because: Neighbors meter readings for March were not estimated, why was mine, and because my meter reading was estimated very low for March, I was penalized in April and charged more because I was over so many kWh??? Yes I used the space heater a few times, but I also used it in Jan.($95.29) and Feb.($111.30) and  March ($70.92)   APRIL'S BILL ($339.24) You don't see something wrong here??  May ($71.99)   June ($72.26)  July ($82.63)  Aug ($143.96) My electric has never been that high, even this month when I have been running the air conditioner. There is a different meter on the house and I believe when they changed the meter they messed up the reading.
Regards,
[redacted]

Letter of Credit received and deposit was reversed on 7/30/15.

In or around November 2014 ACE notified all customers that we were switching to a new billing system and their account numbers would change. The new billing system went into effect January 2015.  [redacted] was assessed a $230.00 security deposit on 12-4-15 due to two returned...

payments in a 12 month period from June and December 2014.  Additionally, the change in account numbers did not cause any delay in posting payments—the system wasset up to recognize the old account number and post the payment accordingly.  Below are a list of payments amounts and posting dates:12-5-14                 $150.001-5-15                   $200.002-5-15                   $185.003-16-15                 $160.004-9-15                   $160.505-7-15                   $140.006-8-15                   $115.007-8-15                   $120.00The balance is $350.59.  [redacted] has had 10 late payments in the past 12 months.  The deposit of $230.00 will remain until the account is closed or an satisfactory payment history is established.

Settlement was reached with the customer and check was mailed 08/04.

A review of the customers account shows that a balance is carried most months. There are times that bills go out back to back with no payment in between. Bills are due to be paid on time in full each month. If a customer is in default in payment of their bills the Company is able to assess a...

deposit. This information is available on line in Atlantic City Electric's Tariff and in the New Jersey Administrative Code, [redacted] (d). The amount of the deposit billed is an average bill over a 12 month period plus one. Deposits are refunded after 12 consecutive payments in full from the date the deposit was paid in full.

A $285.00 deposit (based on a two-month average bill at the property) was assessed in accordance with NJ regulations.  A letter of credit from another gas or electric utility showing that the customer had at least 12 months of service within the past 24 month period can be submitted;...

however,  a letter from an association or complex does not qualify and cannot be accept to waive the deposit.  ACE is billing the deposit in three installments.

II spoke with Mr. [redacted], advised that I thoroughly reviewed his account and based on the actual read of his final bill ant the actual September 2015 read, his billing is correct.  Customer’s final bill was for $3004.83, includes final bill from 8/11 to 8/28 was $828.40 for 17 days, his...

previous balance which included his past due August bill from  July 11 – August 10 for $1492.93 and his corrected July Bill from June 10 – July 10 of $1289.01.  Customer’s July bill was under estimated at $620.41 and corrected to $1289.01 based on the August 10 actual read, which left a balance due of $683.60.  Customer stated his house was empty during the above billing periods.   Advised customer due to the final August 28 read and the September 10, actual  read, the usage that registered on the meter  was correctly billed.   Although customer’s house was vacant there was usage registering on the meter.   There are factors that may cause an increase such as weather conditions, new or faulty appliance or a change in the use appliances.  Sometimes there are issues with an appliance that customers are not aware of until their usage increase such as their heating/cooling system, well pumps, leaking pipes, swimming pool filters/ heaters and hot tubs, etc.  Below is the usage comparison from the past 3 years for Mr [redacted]’s property. Also if the property is vacant and heating or cooling is being utilized the usage would be higher due to the open area being heated or cooled.. 2015 2014 2013 Month KWH Days Billed Month KWH Days Billed Month KWH Days Billed June 3333 32 $614.57 June 1501 30 $238 June 2003 30 $355.07 July 6663 31 $1,289.01 July 3662 32 $660.26 July 6095 30 $1,201.06 August 7710 31 $1,492.83 August 5526 29 $1,001.80 August 6265 30 $1,257.34 Final Bill 4278 17 $828.40 Sept 4341 30 $787.89 Sept 3410 32 $679.81 Total 21984 111 $4,224.81 Total 15030 121 $2,688 Total 17773 122 $3,493.28

Atlantic City Electric accepts applications for electric service over the telephone or on line. It is unfortunate when a customer is a victim of identity theft. We understand how stressful identity theft can be and will work with a customer that is able to provide proof of residency at the time...

service was in their name without their authorization. The customer spoke with customer service and was provided the fax number to forward a copy of a criminal complaint and proof of residency. Once received the information will be reviewed and appropriate steps taken.

I have reviewed [redacted] account.  A $370 deposit, which
is based on her average bill times two, was assessed due to delinquency.  In the past 12 months [redacted] has been
late 12 times.  Although we empathize
with [redacted] situation, we are unable to waive the...

deposit.  Deposits are reviewed every 12 months from
when they are paid in full for possible refund. 
Once [redacted] establishes a satisfactory payment rating the deposit,
and its interest, can be returned.

spoke with TODD [redacted] about [redacted]
[redacted] # 2FL--explained service was not connected 12-11 because no order was issued. showing he called 12-9 to request service but rep was having pc issues and said she had to transfer him. can't locate who he spoke...

to after that for the move-in request but no move-in was entered and the ref [redacted] he was given is not a valid order #. also confirmed the mailing address has been corrected for this account apologized for errors and advised I waived the $15 connect fee [redacted] E PINE--was assessed $285 due to an internal credit worthiness ("CW") score.. The CW score is being impacted by an outstanding balance for a prior account [redacted] that has an unpaid balance of  $246.15. This was for [redacted] but covered services from Dec 2014-Mar 2015. Service was transferred into [redacted] name by [redacted] who was a handyman at the location and did not have authority to make such requests.  There was some confusion  about this account and the bills were being sent to a post ffice box in Millvile and not the Virginia Beach address.  It appears that Mr. [redacted] may have been living at the property unbeknownst to Mr. [redacted] until after the fact; however, Mr. [redacted] accepts that [redacted] would have been responsible for the service during this time period.  Since there was some quesiton surrounding Mr. [redacted] setting up the service, ACE will remove half of the balance making Mr. [redacted] responsible for $123.  [redacted] is agreeable to this and a new updated bill will be sent to him. I have also waived the $285 deposit since all his other accounts are in good standing.