Bunk Beds & More of Florida, Inc.

ACE records
show the customer requested service December 11, 2014. A $230.00 deposit was
billed due to the unacceptable payment history the customer had established at
another location serviced by ACE. The customersfirst bill
was December 11, 2014 through December 15, 2014. The bill was for...

$236.32.
$230.00 was the deposit.  The next bill
for charges was December 15th through December 17th and
was for $35.83. A request to disconnect service was made by the previous owner
and our records indicated the service was disconnected on December 17th ; a final bill was rendered. Since the customer had paid the $230.00 for the deposit
a credit of $187.87 remained on the account after the two bills for consumption
totaling $42.11 were deducted. Once determined the service was still connected a
new account was established for the customer and he received a bill for the period
between December 17, 2014 and April 21, 2015 (125 days ) based upon the amount
of electricity that had registered on the meter. The Company obtained an actual
reading on December 11th when service began in the customer’s name
and although the final bill up to December 17th indicates it was an estimated
reading, subsequent actual readings were obtained substantiating the amount of
electric the customer has been billed for. The bill from December 17, 2014
through April 21, 2015 was $454.03, an average of $3.63 per day. We are unable
to tell customers what used the service at the location, however; due to the
time of year the usage can most likely be attributed to heating. The credit on account
number [redacted], $187.87, and has been transferred to the new account, account
number [redacted]. The $187.87 posted toward the electric balance and
another deposit was billed in the amount of $195.00. His balance currently
stands at $585.12 (minus the deposit leaves $390.12 for electric usage).

The deposit refund for $185.00 was processed on August 11, 2016.  ACE will be addressing this matter internally with our Credit Department as the first two requests were not completed properly.

ACE's, Psoition remains the same please see previous response.

Atlantic City Electric's position remains the same at this time. The complainant was living here during the time the bill in the name of the roommate was accrued, so that amount is due as well.

We apologize to Mr. [redacted] for the delay.  HE was emailed today verification of his completed application and we have issued the order to change the meter.  Once the meter is changed he will receive a a Permission to Operate notice, informing him he can turn on his solar system

11-2 spoke with [redacted] about deposit of $105. [redacted] sent us letter of credit but end date missing.  She says [redacted]was to resend. Advised will check into that and call her back. Also had an error on her budget.  She set it up online and because she didn't have 12 months of history...

the budget was set at $0. She understands that the $604 was the total amount due and was already set up on a 3 month arrangement for the $604.  She made a $150 payment so I reset her arrangement to bill + $163 3 months.11-3 called [redacted] back and advised we don't have the letter of credit anymore--asked her to have [redacted] fax me one and provided my fax [redacted].  Advised will touch base with her after I receive it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I again ask that the business reviews their complete calls on this case.  At NO TIME did anyone explain to us what was going on; several calls were placed to Green Energy and were met with nothing but a voicemail system with no call backs.  Furthermore, an agent by the name of [redacted] (she would not give her last name) for Atlantic City Electric was extremely rude throughout the call; [redacted] was transferred to [redacted]'s supervisor at [redacted]' request and was specifically told by this supervisor that "it is no business of yours how Atlantic City Electric puts charges on your bill".  The only people that were willing to go over our electric bill with us and explain to us exactly what was going on was the solar company that installed the solar panels.
Regards,
[redacted]

ACE has spoken to the customer and is awaiting documentation to prove there was no fraud at the property. There was false information provided previously at the property, so ACE is trying to differentiate between the previous party and the new party.

I left a voice mail for a return call. Mr [redacted] current balance  is $1636.68, the last payment received was for $140.56 on 9/11, Customer's 12 ,month installment plan set in July is now broken due to lack of payments. Customers was assessed a $235 increase in addition to his current...

deposit of  $120 due to the delinquency of his account and the increase in his electric consumption.  Our records indicate that Mr [redacted] spoke with a CSR on 9/24 who set his deposit on a 3 month installment plan.  ACE will accept $300 (less than 25%) by 10/14 to guarantee service and set the remaining balance on a 12 month installment plan. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they arent asking for...

a protion of the bill to be paid when I spoke to the elertic company again a week ago they told me I have to pay 4856 $ before any services would be restored so how is that a portion that is a combo of my old bill at a old address of 675 and the roomates full bill 
Regards,
[redacted]

I spoke to Mr. [redacted] directly on 2/19/16 and confirmed April and November readings were adjusted due to incorrect readings.  Advised meter was exchanged and tested on 1/22 at 100% out reading confirmed prior months usage was correct.  Current usage on new meter also appears to be...

high.  Issued IO for reread advised would follow up on Tuesday 2/9 with results of IO and complete any adjustments warranted at that time.  Also advised that if current reading is confirmed incorrect would issue a total of 3 SLG credits totaling $15.00.  Will also be referring this matter to Millennium Supervisor as well...updating hold on account pending io results. 3/18/16 - follow up - The investigative order was completed and confirmed the current reading and usage on the new meter is correct.  No additional adjustments are warranted on the account.

Per our Supplier Relations Rep- This has been completed -Constellation updated their records and removed Customer from their collection list. The customer was called yesterday 4/27 to advise the issue has been resolved with Constellation. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Emailed response to customer on 8/19/2015 - - Per the voice mail message I left for you this afternoon, please accept this email as Atlantic City Electric's response to your inquiry from the New Jersey Board of Public Utilities.Attached, please find a monthly breakdown of the usage and charges you...

were billed for.  The items highlighted in yellow reflect the breakdown of the usage that you were bulk billed for on your May 2015 billing for 6327 KWH.  Additionally, due to prior rate adjustments that were not accounted for when the account was previously adjusted, I have placed a credit on the account in the amount of $54.38.  The total balance on the account is currently $1,992.15.  The account has been noted that a minimum payment of $200.00 would be accepted in order to avoid further collection activity and to place the remaining balance of $1,792.15 on a 24 month payment arrangement.  This comes out to approximately $75.00 plus the current bill each month.  Kindly contact our Customer Service Department to report payment and set the above referenced payment arrangement.

This customer has a 5.59 kW system. When they applied for interconnection, they could have used a 11.46 kW system. So they are only meeting about half of their energy needs with the system. It was a hotter summer this year and they will have a bill over the summer months with the use of Air...

Conditioning. A review of the bills shows all of the meter readings were actual. Since the meter readings have been verified to be correct we can assume the usage the customer was billed for is also correct. An adjustment on the account is not warranted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer requested service on 6/29 which requires 24 hour notice an order was issued for 6/30. ACE made 2 attempts to connect service on 6/30, the service tech was unable to activate service due to the load on meter (fuses on).  Customer called on 7/1 and was advised due to the devastating...

 storm 6/23 there were still outages in her area which is 1st priority over any normally scheduled work. Due to the storm restoration and holiday on 7/3 the next available day was on 7/6. Service was connected approx at 12 noon 7/6.  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]