Burts Auto Shop

Complaint: ***
I am rejecting this response because:
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*** *** ** * ***Good evening, * *** *** *** ** *** ** *** * *** *** *** *** * *** *** *** *** * *** *** *** *** *** *** *** *** ** ** *** *** ** ***
*** *** *** *** *** *** *** * *** *** ***"Clearly you guys are not reading what we are saying correctlyWhat we are asking is for the remainder of our rent that we paid for the month of FebruaryHow does wear and tear not include carpet that you clean before someone rents it anyway? And the ledger states that $is for carpet replacement, so did you replace the carpet or clean the carpet?It should be noted that when *** *** went into the office to get pictures and a final bill, *** told her that the apartment was filthy and they were going to charge for a deep clean but I have included a picture that *** had in our folderIt states that the apartment was only due a small cleaningSo again, which is it? Deep clean or small clean?Regarding the three bedrooms, *** *** was told to put in a request so that they could hold the apartment for us when it was coming up for vacancy in a couple of months(Picture of the letter with date included)He was also told everything would transfer over for us, we would have to pay the difference in the deposit and prorated rent if we moved in after the firstWhere would we pull this information from if it had not been told us? Finally, the clogged sink was discussed when we called and told them verbally about us choosing to take them up on their offer to let us out of our leaseAfter days of not getting it fixed, we put in a request in the online portal so that we would have the proofThis apartment complex likes to try to cover things up constantly(picture of the phone log from 2/13/2017) We asked to be let out of our lease on 2/13/and discussed the plumbing issueWhy would we have been on the phone for three minutes just for you to okay us being let out of our lease?On 2/3/2017, we paid our rent, we were given a $concession due to having a hole in our ceiling for more than a month and no one had come to fix it(Picture of rent being paid on the 3rd and ledger where they had to take off the $on 2/13/2017)Taking the above into consideration, *** *** *** *** *** DO NOT agree to Towne Oaks Apartment Homes/ The Lynd Company desired resolution."Thank you for your help in this matter!

Management spent numerous hours attempting to work with Mr*** Other apartment options were offered but rejected by Mr*** The application fee compensates for this time and it is clearly stated that it is nonrefundable; therefore the desired resolution is declined

Complaint: [redacted]
I am rejecting this response because:  I was lied to by your sales person and your management team.  The only reason I submitted an online application and $475 payment was because I was told apartment 1908 was available.  One hour after submitting my application online I was told the apartment was not available, so I asked them not to process the $475 payment.  I want a FULL refund in the total amount of $475.  I was misrepresented and only submitted payment based on false information.  You do NOT get to keep $100 because of your mistake.  Please send the FULL amount of $475. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never had a notice placed on my car about a decal AND like I said, I just renewed my lease and management/staff did not mentioned then about a decal...As far as the property manager walking on the property, I have never seen that either except for valentine, when they passed out goodie bags... Is there not a log book of residents that have/do not have a decal? If the company is compassionate about taking care of their residents, why did someone do an audit on the decals?
Regards,
[redacted]

We are sorry for Ms. [redacted] dissatisfaction with her rental experience at [redacted].  The Lynd Company and the owner both rent to, and employ, many veterans (to include myself), and every effort is made to ensure that they are treated with the respect that they deserve.  In this situation, however, the tag was clearly expired and the property is contractually bound to the third party towing company to tow vehicles with expired tags.  Although the manager's license plates are from another state, they are not expired. In the event that a car is wrongfully parked in the handicapped parking, it will be towed by the third party towing company.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

It is management's understanding that [redacted] did not submit this complaint.  Mr. [redacted] has reques[redacted] a transfer and management is working with him to transfer.

Although the request for early termination was granted, this did not release [redacted] from rent due up until the termination date and damage to the apartment unit.  More particularly, [redacted] was assessed charges for damages, that were beyond normal wear and tear:Stove drip pans. Partial...

carpet replacement. Window blinds. Damaged sheet rock. Closet door knob missing.It should be noted that cleaning charges were waived.  Photos of the damage are available.  In regards to the other concerns, when the 3 bedroom unit was discussed, [redacted] was informed that it had already been rented pending background screening.  When the tenants wanted to transfer to a 3 bedroom I never told them their deposit and lease transfer to the new unit. I also told them the 3 bedroom I have coming available had a deposit on the unit just waiting to see if the screening came back approved. And it was approved.  As standard practice, and pursuant to [redacted]'s lease, a 3 day notice to vacate is sent when rent is not timely paid.  It was sent on 2/7/17 because rent had not been paid.  Finally, the clogged sink was never discussed.   Taking the above into consideration, Towne Oaks does not agree to [redacted]'s desired resolution.

Complaint: [redacted]
I am rejecting this response because: I have visited the office several times, I have called several times. Still nothing has been done. Management never finds anything when a formal complaint is filed. The only thing we haven't done is get a work order on paper, and that's not an option. 
Regards,
[redacted]

As General Counsel for The Lynd Company, agent for owner, and executive at The Lynd Company's corporate office, I'm writing to confirm that Copper Creek's position remains the same.

Can you please provide the name of the property you are referring to so that we can properly investigate these issues.

Complaint: [redacted]
I am rejecting this response because: All the work orders that I have put in have been over the phone. I have never submitted a hand written request since I have lived at this ridiculous apartments. I have always called, and presented my problem over the phone. I have also went in the office and I get the same reply, okay we will send someone out. I know exactly what my lease states however I was never given an option to submit anything in writing. I have asked this question and the response I get is, "we will do it right now". 
Regards,
[redacted]

Thank you for the reply. I am very shocked on the response. I would not have been calling and calling the office if the AC were to be fixed in the first place. The apartments changed companies in June / July to Lynd. I am not sure where the old work orders are. I think that every phone call should be recorded by the Lynd company including there apartment leasing offices. My AC is now working because my father in law came to fix it. Coils were never cleaned, my thermostat was never replaced. My boyfriendwas there the last two times they went to check on it. They ordered the back part of my AC unit in July and I never got a new one. It is still black and full of dust. They never replaced my filter because all they did was take it out and they told me to not put a filter on. I am not allowed to record other people but if I could this story would have been dealt with. The last time on  August 18th, the maintenance told my boyfriend " which AC unit is yours". When they came the past times they were always working on the AC unit outside my porch when in realty it was not the right AC unit it was the one on the corner of the building. They told him they were going to order a new AC unit because it needed to be replaced. I have not seem that AC unit since then, that day were were going to replace the back part of where the filter goes and informed us they did not want to replace it because it will make the problem worst. It is really upsetting me that I have seen many AC units be replaced around the complex and they are being replaced at night. I feel like I am being taken advantage of because of how young I am. My work orders have not been closed only one was closed they others are still open. I am tired of fighting this. They never cleaned coils, replaced a thermostat. All they did was add fee on and add free-on and add free-on. The solution should of been to clean the AC unit out free of any free-on and place the correct amount on free-on. Adding to much free-on can freeze the unit. I had an inch thick of ice three times already. I would not be going this far into arguing if any of the things they said they did were actually done. I have a friend who lives in the same apartments and she has mold in her apartment and she is now sick because of the mold that has not been fixed, she also had water in her light bulb in the restroom and she had other people come fix it because it seemed to not be an emergency. I have court and I will be going with an attorney. I have proof that my AC unit was never working after these so called work orders were finished when I had to call and call because my work order was never finished. Thank you. Have a nice day.    Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11682667, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning, I have looked into the deposit refund and was notified by our corporate accounting team that  Ms. [redacted] contacted them. They were able to notify her that her refund was returned by the mail carrier to our corporate office. She provided a valid remittance address and they...

notified her it would be going out in the mail yesterday. If there are any further issues please feel free to contact our corporate office.

The online application completed by Mr. [redacted] clearly states that the application fee is nonrefundable and the application deposit is nonrefundable as liquidated damages if a lease is not signed after approval.  Nonetheless, simply to resolve this disputed matter, Mr. [redacted] Application...

Deposit in the amount of $375 was refunded.

Complaint: [redacted]
I am rejecting this response because:
I am glad that the State of Security Deposit Accounts for my account could be found. I never received this document but had I received it in a timely manner, it still does not contain anitemized list of damages as required by statute. I believe that I am entitled to a full refund of my security deposit.I am also concerned about a few details in the document. I did consent to being charged a $10 renter's insurance fee and a $150 refundable security deposit when I signed my lease. However, I was never subject to an additional month-to-month fee of $150 and I never paid $690 at one time. I find your statement worrying because, as per the "On Hand" list, it claims that I paid a month-to-month fee that I was never subject to. I only resided on the property during my leasing term. My brother and I promptly moved out of the apartment unit at the same time with the same vehicle on 7/31/14. We each filled out a forwarding address form at the time of move out, and I believe that we both provided the management office with our separate pairs of keys. I was not made aware of any missing keys at the time of my moving out.Do you still have a copy of my lease in your files? I believe that a copy of that lease document will corroborate my position. I only ever paid $510 per month (utilities included) to lease Unit #[redacted] as per an online receipt that I found for my last month of residence, July 2014. The information included in the provided Statement of Security Deposits Accounts is glaringly incorrect. Is there a signed copy of this statement available?
Regards,
[redacted]

The Lynd Company manages several properties in Houston.  The property complaint of cannot be determined by this complaint.  [redacted] is no longer with The Lynd Company.

Again, we manage several properties in the Houston area.  Until Ms. [redacted] identifies the property the matter will not be resolved.

An ownership and management change occurred December 1, 2011.  The Lynd Company has not managed Terraces at Riveroaks since December 1. 2011.  Therefore, nothing can be done to assist in this matter.

In an effort to assist, please provide the name of the property you are referring to. Once that information is received we will be more than happy to look into your claim.