Burts Auto Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Six notices were provided by e-mail and hand delivered. Therefore, management has nothing else to add.

After reviewing Mr. [redacted]'s tenant file, Resident Portal, and Pest Control log, Management has found no record of a pest control request.  Management has scheduled Bug Me Not to treat Mr. [redacted]'s apartment on Monday, February 22, 2016.  Management will continue to have Mr. [redacted]'s...

apartment treated until the pest problem is resolved.

Complaint: [redacted]
I am rejecting this response because:I would like an explanation, I am not just taking no for an answer. If I would have stayed in the first apartment and something would have happened to me how would y'all have gone about that. Still not have done anything because I signed a lease? Even thoughYOU ALL are at fault for having someone stay in the apartments that is not on the lease y'all don't even know what kind of people you all have living here.
[redacted]

At no time has management not responded in a timely manner.    1.      Ms. [redacted] states that her AC issues started in April of 2016; however, the first work order received was June 1, 2016 for an AC unit that would not turn off.  In response,...

maintenance replaced the thermostat.   2.      On July 06, 2016 a work order was submitted again for an AC unit that would not turn off.  Maintenance changed the thermostat and a wire was replaced inside the unit.  3.      On July 08, 2016, a work order was submitted for an AC unit that was not cooling. The work order stated that it was not cooling in the afternoon and evening; however, it was actually not cooling in the morning.  Maintenance checked the Freon and the AC was working properly.  4.      On August 3, 2016, a work order was submitted again for an AC that was not cooling.  Maintenance cleaned all of the coils and changed the filter.  The temperature coming out of the vents was also checked and found to be at the correct temperature.  5.      On August 14, 2016, a work order was submitted again for an AC that was not cooling.  Maintenance checked the compressor, fan motor, inside and outside coils.  On this visit the coil was actually replaced and everything was working when maintenance left the unit.  Ms. [redacted] is currently delinquent in rent for August and September.   Management’s policy is to file eviction by the 10th of the month if payment is not received, or a payment arrangement has not been agreed upon.  Management is willing to discuss a payment arrangement for the outstanding balance.

Ms. [redacted] did not report any bed bug issues when she moved in as indicated on her move-in checklist.  In fact, her first work order was not submitted until a month after she moved in.  Therefore, she cannot claim that the bed bugs were caused by the previous resident.  In accordance...

with the bed bug addendum signed by Ms. [redacted], management is entitled to charge her a fee when her unit is not prepared for treatment.  Photos that were provided by the pest control company illustrate clothes scattered over the floors.  This by no means constitutes being prepared.  Therefore, management was within its rights to charge the fees. Ms. [redacted] may terminate her lease early by paying the re-let fee stated in the lease.

After reviewing the tenant file for [redacted], and the Resident Portal, management has no record of any maintenance request for involving mold. Per the TAA Lease Agreement, it is the resident's obligation to immediately notify management of mold issues.  In regards to the tires being...

slashed, The Beaumont Police Department investigated the tire slashing claim and concluded that there was no evidence that it was anything other than a slow leak.  Finally, management must have a work order in order to enter the apartment.  Taking the above into consideration, management does not agree to the desired resolution.

The check was delivered via usps on May 9th at 10:39 a.m.

Complaint: [redacted]
I am rejecting this response because: Regardless of change in management/staff, the issue at hand should have been properly handled. I expect regional supervisor to contact me regarding this issue. 
Regards,
[redacted]

Ms. [redacted] will be issued a refund in an effort to amicably settle this matter, and not as any admission of liability, which is expressly denied.

The owner is aggressively working to address the issues.  A response will be submitted when resolved.

Based on our research we believe that this was an eviction judgment.  Because The Lynd Company no longer manages the property or serves as agent for the owner of the apartments we have no authority to do anything with the judgment.  I recommend filing a motion to vacate the judgment....

 It won't be challenged.  She can contact the credit agencies directly to resolve with them.