Busch Gardens Tampa

Refund Being Refused, Even Though Park Was Closed During Our Ticket Date Due to COVID-19. Ticket Date was 06/30/2020
Two park tickets, one all day meal plan, and two fast passes for Busch Gardens Tampa were purchased on May 16th, 2020. The scheduled date our tickets were to be used was on June 30, 2020, but we were unable due to the park being closed due to COVID-19. The full amount of the purchase was $326.76 via Discover as the payment type.

I was told by a supervisor that Busch Gardens Tampa is unwilling to provide a refund even when the park was closed due to COVID-19, even when the park could not provide the purchased services at the specified date for the tickets, meal plan, and fast passes. I do not want an extension on the tickets. I want a full refund to my Discover card. We will not be traveling back to Florida anytime soon due to the continuing pandemic.

The tickets were purchased under the email ***@gmail.com. The mobile number used on the account is 980-444-8347.

Ezpay contract payment charged despite not being open.
I have been an ezpay pass member of Busch Gardens for at least 5 years now and have never had an issue till the park shut down due to covid. Busch gardens stop operating due to covid on March 16 2020 to June 11th 2020, and my card that was attached to the ezpay expires at the end of May during the shut down. Matthew P, on 8/15/2020 at 6:39 pm helped me with my transaction to get into the park. At that time he said that he showed my last valid payment was for the end of the month of February 2020 and that I would need to pay for the months March -July, I understood July as the park was open but I do not understand how I can be charged for services that they were unable to provide. Once I told him this he said he would cancel my ezpay card, set me up with a new one, and instead charge me $33.64 for my new first month payment. I have a transaction receipt that shows this as well. However today in my bank account I get charged $192.62 that I did not consent to. I do not believe that I should pay for months that they were closed but instead I should of received what normal pass members got, extension on the "yearly pass"

Busch Gardens due to Covid was closed,and they said refunds will be provided. After three conversations and five months no refund yet.
I called Busch Gardens 4/21/20 for a Covid refund and was told by Tony, I'm in the system. Called 5/18/20 spoke with Debra who said I wasn't in the system but now I am, and would have to wait but couldn't tell me how long. On 6/15/20 was on hold for EIGHT HOURS then was disconnected when call center closed. On 7/3/20 I spoke with Rephique. He gave me the so sorry have to wait routine. Tell me how long, I can't. Tell me where I'm in the queue, I can't. Speak to supervisor, no. He gave me a number VXXXXXX As of 8/14/20 STILL NO REFUND. Don't add insult to injury and give me the "Just have to wait" response which I'm rejecting beforehand. Just a refund has been deposited will be accepted!

Refund requested 2 months ago.
Two months ago I bought tickets to busch gardens and then decided not to go once Florida's covid cases started going up again. So I requested a refund and was told it would be processed. However two months later I still get told the they don't know when it will be processed. How ever I just read a comment by another customer where Bush gardens has already refunded their tickets so why is it that my $256 is still not refunded yet?

Got a fun pass for myself and husband. Visited on 6/26/2020 and were forced to wear masks in 98degree weather. They didn't care that I had asthma and the masks with that heat cause hypoxia. Not to mention a lady chased us down telling us to put on the masks or she's calling the security and police even after I explained my husband had just passed out from the mask and I have asthma and we were on our way out. The people at the front refused to help us when we tried to get a refund even though the reason for the refund was a health concern regarding the masks. Then when we finally got some help they said it would take a month to get my refund. It is now over a month and a half. When I call busch gardens they tell me they don't have anyway to get I. Contact with the department that does refunds. Or I just don't get an answer from them at all. I have emailed as well on 7/26/2020 and no one has replied to email yet. This is absolutely unacceptable! I need my $284.64 NOW!!!!!!!

I purchased tickets to BG and was unable to go due to Covid. Florida and my own state of NY mandated quarantines for any travel.
Busch Gardens Order #XXXXXXXXXXXXXXX. I purchased 2 tickets and quick queue passes on 6/16/20 for $281.21. We were suppose to travel on 6/25/20 but it was announced on 6/24/20 of the mandated quarantine of 14 days to travel to and from FL and NY. So our trip was cancelled. So I called BG and waited on hold for almost 4 hours. Not getting through, I waited another 2 hours the next day. asked for a call back and 7 hours later I received a call back and our line got disconnected. I sent an email on 6/24/20 and 6/25/20 and received an email from BG on 7/1/20 from a Marie stating that I would receive a refund. I have heard nothing since. I have sent additional emails to check the status and have had no response.

ME AND MY WIFE HAVE BEEN WAITING ON A REFUND FOR ALMOST 2 MONTHS NOW. THE CUSTOMER SERVICE IS HORRIBLE AND THERE IS NO COMMUNICATION.
MY PARTY OF 15 ARRIVED AT BUSCH GARDENS IN JUNE. WE QUICKLY REALIZED THEY ONLY HAD ONE RIDE OPERATING AND IT LITERALLY WAS NOTHING TO DO. WE ARRIVED AT THE CUSTOMER SERVICE DESK AND WAS ISSUED A REFUND BUT WAS TOLD IT WILL TAKE 30 DAYS. ITS HAS BEEN 7 WEEKS AND WHEN WE CALL CUSTOMER SERVICE, NO EXPLANATION OR RESOLUTION IS GIVING. I AM CURRENTLY OUT OF WORK AND BARELY HOLDING ON AND CAN REALLY USE THE MONEY BACK IN MY ACCOUNT. THIS IS THE MOST FRUSTRATING PROCESS IVE EVER ENDURED. THE PARTY OF 15 HAD 3 ORDER NUMBERS:
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THE PEOPLE AT CUSTOMER SERVICE WILL NOT PROVIDE A FINANCE DEPARTMENT NUMBER TO CALL AND TRY TO GET THIS CONCERN ESCALATED. IM AT MY WITS BECAUSE MY FAMILY CAN REALLY USE THAT MONEY DURING THIS ROUGH TIME.

Booked a camp in February 2020. Busch Gardens cancelled the camp in June 2020. I have made multiple enquires for a refund and never receive a reply.
Booked a two week camp on Feb 6th 2020. For a camp starting on June 20th 2020.
Camp was cancelled and we were notified June 8th 2020
I requested a refund at this time.
7 weeks later I have received no refund and no contact from Busch Gardens despite multiple requests and attempts to contact them by myself
Poor customer service,.

Order number XXXXXXXXXXXXXX
Payment method ***
Payment date February 6th 2020
Payment amount. $1599.00

I have been waiting a month for my refund of $132. I keep calling every week and no one seems to know what's going on. I'm still bitter about only getting up to 3 months of refund because I was on a easy pay month to month! I definitely should be getting a lot more back. I'm pretty sure that last year was my last of going to any Seaworld theme park. How much longer does one have to wait to receive her refund when you guys are quick to take the money out of my account? I'm sure there has to be a law that protects us consumers on refund wait times.

Atrocious that during a global pandemic where Busch Gardens Williamsburg is closed, they will not refund tickets purchased in February. As we can't attend they are only offering extending the expiration of tickets until 2021. Totally unacceptable as that facilitates the need to schedule another trip with hotels and flights and currently there is no end in sight to this pandemic. Essentially I've just donated $320 to Busch Gardens. I will never spend a dime there or at SeaWorld or other parks managed by the same company again. Already was wavering giving money to a company that treats their whales and animals inhumanely, now it's a guarantee.

I have 6 annual passes to Busch Gardens that I paid for upfront and due to covid we can't go to the park.
We can't use the 6 annual passes we have to Busch Gardens and Adventure island. Due to being immunocompromised we are unable to attend the parks due to Covid. Spoke to a supervisor and he said all they are offering is a 3 month extension. That's not right since we can't visit the park due to medical conditions. I would like a refund on all 6 passes from the time they closed in March until the end of my pass. Pass AXXXXXXXXXXXXXXX.

I have been an annual pass holder for 18 years. My account has always been on autopay I never cancelled and it says expired 6/19/20 due to COVID
EZ Pass Member Barcode

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I have been an annual pass holder for 18 years. My account has always been on autopay I never cancelled and I logged in to check my account and it says account expired. I'm sure this is due to COVID and I want to make sure I don't lose my grandfathered pricing. I also have another pass for my wife *** that is on the same grandfathered pricing for 18 years as well. Thank you in advanced.

We had booked a vacation for June, cancelled it in April due to COVID-19. Despite multiple phone calls we have still not received a refund.
By April 24, 2002 we had cancelled the trip planned for Busch Gardens in June due to COVID-19. We have email acknowledgement that this was cancelled and a full refund would be issued. We have been asked by Busch Gardens to be patient as we await the refund, however despite my husband spending multiple times with customer service on the phone following up to get our refund we still have not received the refund or any indication that a refund will be submitted soon. Payment made 02/11/2020. Email confirmation of cancellation and refund request made 04/23/2020.

Travel Itinerary
Reservation Number ***
Departure Date 6/10/2020
Total amount paid: $ 1,370.51 Credit Card

Have not received refund. Was assured over 2 months ago that it would be taken care of.
Good morning, I cancelled my vacation package over 2 montgs ago due to these unforeseen circumstances. I was assured a full refund and have yet to receive it at all. Forgive me if I sound rude, but I really need it. I've tried very hard to be respectful and patient, but this is starting to become a burden on me and my family. Please help me get this resolved. Your help is greatly appreciated. Thank you and Stay safe. Conf.#. JXXXXXS6

Busch gardens refuses to refund me for the months that they were closed!
Busch gardens Tampa refuses to refund me for the months that they were unable to provide a service they were contractually obliged to provide! While I understand we are in the middle of a global pandemic, people like myself are out of work and unable to pay necessary bills. I was told that I was contractually obliged to pay until the end of my commitment yet they committed to providing a service and were unable to do so during this time frame. It's heartbreaking that a company I once loved is taking advantage of its customers and this unfortunate situation.

Waiting on a refund for too long.
I purchased a vacation package in early June and was planning to take my family to my favorite amusement park but after the cases began to surge in Florida I thought it would be best not to risk my grandchildren nor my wife to the virus so I called and canceled my trip towards the end of June. I was told my money would be refunded back to my card shortly after and I was fine with that. It has been about 5 weeks and I could use that money back as we did take a smaller vacation closer to home and was out actually more than I spent on the Busch Gardens package and would appreciate my refund. It wouldn't be as concerning if I could get a answer from someone instead of we can't tell you when you will get it cause they are short staffed. It only took 30 seconds to take my money and I think 5 weeks is long enough! Busch Gardens is my favorite place to go but I am not happy with this and not sure if I will be going back. This customer service is ridiculous!!

I canceled my vacation package with Busch Gardens on 5/11/2020. I was initially suppose to visit the park on 06/09/2020. I have yet to receive my refund. Three months later. I've called only to be told that no one knows when I will receive my money. Me and my family will not be going back there anymore. The lack of empathy and professionalism when it comes down to giving the customer the proper information is mind bothering. This company is by far the worst I've dealt with in regards to their return process. Once I receive my refund which I may receive next year since no one knows, I will never go back!

I purchased season passes prior to Covid shutdown; haven't used them once, and BG refuses to refund my money.
I purchased 3 Fun Card passes and one Annual Pass for my family in February, intending on visiting the park(s) during Spring Break. By that time the parks were shuttered due to Coronavirus. With this happening, and since we had not attended yet, I asked for a refund, to which I was refused. Even though the parks have re-opened, my family and I do not feel comfortable attending any parks, due to the recent surge in cases, and, especailly, since my wife has an auto-immune disorder. I simply do not understand how Busch Gardens can legally hold our money hostage, for a product and services, we have not received.

I would like to receive a refund for 3 passes
Back on 2/24/2020 I purchased 3 passes with parking for 2 days totaling $490.63. Due to the pandemic the park shut down which altered hotel and airfare reservations. Both the hotel and airlines fully refunded my purchase. I then called Busch Gardens 14 times to request a refund from them. On the 15th call they finally responded, some calls had wait times exceeding 1000 minute wait times for call back, which I never received. After speaking with representatives for the park they do not refund purchases, they extended ticket use to 2021. I explained that although it's policy these are unprecedented times and need the money as I'm out of work. I believe a company that size should be able to refund purchases and are as a lot of American companies are receiving help due to this pandemic. These are troubling times for a great many people of the world. Companies throughout America are doing things different to normal policy because these are far from normal times. Also I'm not sure I could even get there next year? Many things have changed already and nobody knows what's to come. My order # is XXXXXXXXXXXXXX

REFUND REQUESTED 6/26/20 AS OF 7/17/20 REFUND NOT PROCESSED
WAIT HOLD TIME MINIMUM OF 45 MINUTES
HAVE SPOKEN TO 3 CUSTOMER SERVICE AGENTS AND 2 SUPERVISORS, 3 OF THE WERE CONDESCENDING AND RUDE. REFUND REQUESTED 6/26/20 STILL NOT PROCESSED 7/17/20. SUPERVISORS STATE THERE IS NOTHING THEY CAN DO EXPEDITE THE PROCESS AND STATE THEY DO NOT HAVE ANYONE ABOVE THEM.

REFUNDS TYPICALLY TAKE 7-10 BUSINESS DAYS, ALLOWING DELAYS 4 WEEKS IS STILL UNACCEPTABLE.