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Busch Gardens Tampa

3000 E Busch Blvd, Tampa, Florida, United States, 33612-8734

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Reviews Amusement Parks Busch Gardens Tampa

Busch Gardens Tampa Reviews (%countItem)

Bush gardens refuses to refund me any payment. They said since I got a contract since Jan 2020 I'm not allowed to cancel. Instead they upgraded all pass holders passes. I advised them I can not afford to keep paying due to loss of wages during the pandemic and I like out of my contract. They keep charging me monthly for something j can no longer afford. I also do not want to go back to may theme park when they open due to my son has health issues and I do have small child and I don't see the risk of risking my kids to attend any theme parks. They refuse to help in any matter due to changes of work and the way things are going right now. I am not to thrilled with the business they are carrying out. This is unfair to those like my family who can no longer attend or afford any theme park.

Desired Outcome

Refund I would like all my money for the months I have been charged and I would like my contract to be cancels at no charge .

Busch Gardens Tampa Response • May 25, 2020

We have reached out to the guest regarding their concerns.

I got 5 tickets on 3/2/2020 for Busch gardens . The park closed because of COVID -have been trying for a refund ever since ! Order # XXXXXXXXXXXXXX
Ordered 5 tickets for Busch gardens on 3/2/2020 . We planed to go for spring break but needless to say corona virus appeared and plans were canceled and the park closed. I called a couple of weeks later the closure and finally got through to a person who took my information and told me she was putting the refund back on my bank card right then . I have checked just about every day for a week or so went on line and wrote to Busch gardens and it said they would get back with me in 24 hours , but of course they didn't. I have tried to call and been told they have too many calls and to call back another time. The same thing happened again today. A recording came on And said that they are too busy and to call back another time. This has been going on now for weeks and weeks. I have my order number #XXXXXXXXXXXXXX. It is from 3/02/2020. Please help, thank you !

Desired Outcome

Refund of $579.69 !

Busch Gardens Tampa Response • May 25, 2020

We have reached out to the guest confirming that their refund request was received.

Customer Response • May 26, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I was told I was getting a refund way before 5/14/2020. That is not when I first requested it. It should have been Completed over a month ago at least. I know this is a tough time for everyone with the corona virus, but we could use the money now . Thank you

Busch Gardens Tampa Response • May 27, 2020

We have reached out to the guest confirming that their refund request was received. We are unable to provide additional information.

Customer Response • May 28, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
It has already been 2-3 months that I have been waiting, but I will try to be patient for a week longer. I know y'all might be over whelmed. You might need to have extra people working
Thank you

Busch Gardens Tampa Response • Jun 06, 2020

We have reached out to the guest with additional information regarding their request.

Customer Response • Jun 08, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I am waiting for the refund to show up in my bank account !thanks

I am on a month-to-month annual passholder agreement because my 12-month initial period is over. Thus, I am paying monthly for my annual passes.
Being that I am now month-to-month, I cannot get months added on to my pass, my inital 12 month period is over. I also had VIP tickets for a concert in March and Safari tickets and the passholder sampler card for food and/or drinks. I reached out to the specific email that I was directed to on the busch gardens website on two seperate occasions without a response. I would like for a refund for the two months (and as many forward that you will be closed), and a refund for the VIP tickets, Safari tickets, and my sampler lanyard for the food festival . Here are my two emails I sent to you:

***
Mon, Apr 27, 9:37 AM
to SEAGuestRelationsTeam, ***

Good morning,
I am being instructed to contact this email since we met our 12-month requirement for payments and now we are on the monthly renewal. How will you handle this situation? Please help us with the following three issues:

1. We have already been charged now twice without the option of entering your parks.
2. We had two VIP tickets for a concert event at Busch Gardens Tampa that was canceled due to COVID-19.
3. We had a passholder sampler card to get food and drinks during the event.

My family has Platinum passes and our home park is Busch Gardens Tampa, below are our barcodes:

***-***
XXXXXXXXXXXXXXXX

***
XXXXXXXXXXXXXXXX

***
XXXXXXXXXXXXXXXX

***
XXXXXXXXXXXXXXXX

Thank you!

***

XXX-XXX-XXXX

***
Mon, May 4, 4:41 PM (8 days ago)
to SEAGuestRelationsTeam, ***

Good morning,
This is my second attempt to get in touch with you...

I was instructed to contact this email from your website since we met our 12-month requirement for payments and now we are on the monthly renewal. How will you handle this situation? Please help us with the following four issues:

1. We have already been charged now twice without the option of entering your parks.
2. We had two VIP tickets for a concert event at Busch Gardens Tampa that was canceled due to COVID-19.
3. We had a passholder sampler card to get food and drinks during the event.
4. We had four safari tickets booked for the same day as the concert, can these be added back to our account?

My family has Platinum passes and our home park is Busch Gardens Tampa, below are our barcodes:

***-***
XXXXXXXXXXXXXXXX

***
XXXXXXXXXXXXXXXX

***
XXXXXXXXXXXXXXXX

***
XXXXXXXXXXXXXXXX

Thank you!

***

XXX-XXX-XXXX

Desired Outcome

I would like to get refunded for the last two months I haven't been able to use my annual pass. I would like a refund for the VIP tickets and the food lanyard for the festival that was in March. I would like the Safari tickets re-applied to my pass so that we may use it once you are opened.

Busch Gardens Tampa Response • May 25, 2020

We have reached to the guest regarding their concerns. They may continue corresponding with us via email for additional information.

request a refund due to the park being closed on the day/time we were planning to go from Michigan!
Our tickets were for 4/3 I have called and emailed numerous times, the email has been no response, the phone has been not that pleasant, they are giving refunds , until I requested I talk to a supervisor then manager. Then after some complaint and almost tears she said ok yes we will refund you but could take awhile to issue it. A couple weeks later I called again as no refund was received, with the same run around. This time a month has passed *** I kept records of the day and time I called (April 2 4:34pm) still no refund! How can they not give refunds during their shut down due to the pandemic! We are from Michigan and our whole vacation was canceled we received a refund on everything else! Please help

Order date March 11
Order # XXXXXXXXXXXXXX
Amount $ 551.73
Visa XXXXXXXXXXXXXXXX

Desired Outcome

Full refund of $551.73

Busch Gardens Tampa Response • May 25, 2020

Guest was contacted confirming that their refund request was received.

Customer Response • May 26, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
What kind of response is that? All they are saying is that they received my request for a refund! There has been no mention that I will be receiving a refund, just they received my request ugh!
As Per my last phone call to them on April 2 2020 I was told I would receive a refund and I still have not got one or heard anything else from them that is why I contacted Revdex.com to help!
I am out of a job unable to work during this crisis and they are withholding my $551.73. That I desperately need back.
Thank you

Busch Gardens Tampa Response • May 27, 2020

We have reached out to the guest with additional clarification regarding their order.

Customer Response • Jun 03, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told since before 4/2/2020 (this date I was the last time I talked to a supervisor) that I will get a refund, over two months I have been waiting for this refund to happen. I want a date on file that I will receive my refund so I am stating I need my refund by June 15! Thank you

Busch Gardens Tampa Response • Jun 10, 2020

We have reached out to the guest with additional information regarding their refund request.

I bought park tickets and experience tickets in early March. I called for a refund 2 months ago after the park closed- never received a refund.
Order # XXXXXXXXXXXXXX
4 single entry ticket purchased under *** on 3/8/2020. Total $378.87.
AND
Order # XXXXXXXXXXXXXX
7 Sarengeti Safari tickets purchased by *** 3/8/2020. Total $379.68

Grand Total of $758.47.

We called for a refund when the park closed due to the pandemic. We waited on hold for hours, were jerked around, lied to, and eventually told a refund would take six weeks. We still have not received a refund. This is disgraceful. I want a refund issued immediately plus interest. They are using our money to earn interest and that should be paid back to us.

What a terrible way for a corporation to behave during a pandemic when so many people are out of work. My husband is a first responder, putting himself at risk for others everyday during this pandemic. We don't have endless funds for Busch Gardens to use our money at time of crisis so they can earn interest while they hold off for months refunding people's hard earned money. I am absolutely disgusted by this behavior and we will not ever patronize Busch Gardens now. This company should be ashamed of their behavior. So many other amazing companies stepping during a crisis to help out and Busch Gardens is hoarding refund money. Disgusting.

Desired Outcome

I would like a full refund plus interest and an apology from the company.

Busch Gardens Tampa Response • May 25, 2020

We have reached out to the guest confirming that their refund requests have been received.

Busch Gardens Tampa Response • May 27, 2020

BGA Guest Information
Mon, May 25, 1:00 PM (2 days ago)
to me

Hi ***,

Thank you for contacting our SeaWorld Parks & Entertainment(r) family of parks.

We truly apologize you are unhappy with your experience. We can confirm your refund request has been received. However, due to the high volume of requests and interruptions COVID-19 has had on our operations, there may be a delay in reviewing and processing your request. We thank you for your patience during this time.

We are committed to the health and safety of our guests, Ambassadors, and animals in our care and look forward to welcoming you back to our parks soon.

Best Regards,

Guest Relations and Services

Busch Gardens Tampa Bay and Adventure Island

Customer Response • Jun 03, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I have still not received a refund from them and their excuse is ridiculous. It is now June, I asked for a refund in March. I have received refunds from other companies for event tickets, summer camps, airplane tickets, hotels, and others. Every other business in America seems capable of issuing a refund. This is absolutely ridiculous. They can't behind covid as an excuse to take hard earned money from people during a pandemic. It's disgusting behavior.

Customer Response • Jun 22, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally receive a refund after about 12 weeks. However, it is not acceptable to take this long to process a refund. They should be paying interest on the money they refused to refund for 12 weeks. Due to the pandemic, I canceled 3 events (2 large parties and a group outing), tickets to a show, 2 round-trip flights, 2 hotels, 2 summer camps, and 2 rental cars. Most of these places had far fewer resources at their disposal than Busch Gardens to issue refunds to everyone, yet every single place (except Busch Gardens) managed to issue a refund expeditiously. I think it is reprehensible to hide behind a pandemic as an excuse to take advantage of people and hold their money at a time when people are possibly out of work or struggling to keep their businesses running. The excuse that they were backed up because of Covid is an outright lie. It takes only a couple of minutes to issue a refund. Busch Gardens should be held accountable for taking advantage of their customers during a pandemic.

On April 7th I was told that if I canceled my pass I would be issued a refund in 7-10 days. I still have not received it.
In March I was told I would not be charged for our April pass member charge. On April 6 I was charged the fee. When I called on the seventh to ask why I was charged since I was told I would not be charged, I was told if I cancel my pass they could issue a refund. The refund was supposed to come in 7 to 10 business days. It is now May 1 and I still have not received my refund. It should be two transactions one is $98.88 and the other is $24.72. I have called on several occasions, and they say they have submitted the refund even though I still have not received it. During this time more than any other every penny is important. I need that money back like I was told I would.

Desired Outcome

I want the money refunded to my card as I was told I would.

Busch Gardens Tampa Response • May 25, 2020

We have contacted the guest confirming that we have received their refund request.

Customer Response • May 26, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because it does not settle well with me. The response is slightly different from what they sent me and it should not take two months to get a refund. We are at almost two months now. I will take this further if necessary. I will file a lawsuit if need be. I just want my money back.

Busch Gardens Tampa Response • May 27, 2020

We have reached out to the guest confirming that their refund has been received. We are unable to provide a time frame for estimated completion. Due to the high volume of requests and interruptions COVID-19 has had on our operations, there may be a delay in reviewing and processing requests.

12 family members from UK & I were going to Orlando in March 2020 Busch is refusing to refund my money have no plans on attempted trip.They are CLOSED
Going to Busch in March 2020 with other family members everything had to be canceled due to Covid 19, I called Busch Garden they refused to refund my money, I had Disney, rental car, airline tickets, hotels etc. EVERYONE has returned my money except Busch I do not plan to go back this was a once in a lifetime probably for all of us to get together and go! Plus I am not in greatest health either!
I do NOT believe we should be held captive by them if I decided I did not want to go that would be one thing but EVERYTHING is closed peoples plans had to change and even if I could go THEY are closed.. the money should be refunded! I disputed with American express but they still refused to release my money

Desired Outcome

I want a full refund

Busch Gardens Tampa Response • May 28, 2020

We have reached out to the guest with a resolution.

Customer Response • May 29, 2020

Re: Revdex.com Complaint Case# *** (Ref#X-XXXXX-XXXXXXXX-X-XXX)
Inbox
x

BJ Vee
Thu, May 28, 10:55 PM (10 hours ago)
to me

I just got this tonight
thank you for you help
I know crazy times & business are hurting but so are people.
again thank you & had filed with my credit card as well 1st time they denied them, I believe having you help inquire helped
***

BGA Guest Information
4:12 PM (5 hours ago)

to me

Hi ***,

Thank you for contacting our SeaWorld Parks & Entertainment(r) family of parks.

We have submitted your order for a refund request. As you might imagine, given the current environment we are experiencing an unusually high volume of requests. Your request is extremely important to us and will be processed in the order in which it was received.

Please reach out if you have any additional questions.

We are committed to the health and safety of our guests, Ambassadors, and animals in our care and look forward to welcoming you back to our parks soon.

Best Regards,

Guest Relations and Services

Busch Gardens Tampa Bay and Adventure Island

Have Not Received Refund
Confirmation number is ***

We called on 3/31 to request a refund. This is was done by the rep but no confirmation was given for that as the rep told me to just check periodically. First of all I find that odd and fishy now that I still have not gotten my refund. I realize things are different due to this pandemic, but I want my money back just like any other person due the situation. We were actually advised by the rep when we called to do the full refund and that they were also waiving the $100 cancelation fee bc of the circumstances. I have received no word other than a please wait email once about 3 weeks ago.

Can someone at the Revdex.com please intervene?

Thank you.

Desired Outcome

I want my money back.

Busch Gardens Tampa Response • May 26, 2020

We have reached out to the guest requesting additional information.

Customer Response • May 27, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
My bank took care of the situation as I opened up a dispute of the charges. You can close the ticket. But the business didn't really take care of anything.

Need refund for vacation that was cancelled due to COVID, no response from Busch Gardens
Due to Covid our Aprl 25th through may 1st vacation is cancelled. We called on March 27th to get ou refund. They said expect 7-10 business days. It has been 20 business days and there is no refund. Their call center is CLOSED so there is no one to contact. I have submitted an 'email' through their website, no response. I tried 'private messaging' through their Facebook page, no response. It's unacceptable to not issue a refund, not have any customer service to contact at all during this time.I need my refund.

Desired Outcome

I'm hoping to bring awareness to this issue, how can they close their customer service 100% when people are due refunds? This is unacceptable. If Revdex.com can assist with the refund, that would be helpful.

Busch Gardens Tampa Response • Apr 25, 2020

Given the current environment we are experiencing an unusually high volume of requests and email response times may be delayed but we are available to assist via phone with our contact center, email, and social media. We have contacted the customer directly regarding the status of their refund.

Customer Response • Apr 27, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Their call center is closed. So how can they say I can contact them there?

Busch Gardens Tampa Response • May 25, 2020

We have reached out to the guest confirming that their refund request has been received.

Customer Response • May 26, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve my issue, what will resolve the issue is issuing the actual refund that was due to me in early April at the latest.

Busch Gardens Tampa Response • May 27, 2020

We have reached out to the guest with additional clarification regarding their concerns.

Why is Seaworld Parks and Entertainment charging monthly fees for parks that are CLOSED???
I have two annual passes for my daughter and myself for two of seaworld's parks. They have been closed since Mid March. I am on a month to month plan since I am out of the 12 month period (therefore unlike annual passholders within that first 12 months, my passes will not be able to be extended for free like they are offering other customers). Sea world and Busch gardens have been closed since Mid March. Yet, they still are charging 39.14 monthly for my passes. I called them over 30 times, emailed them and reached out to them numerous times on social media before FINALLY getting a call back today. I spoke with a very nasty representative named Emily. She said they "will not be offering refunds. You should have called before we charged you and cancelled your pass". I dont want to cancel my pass, but I dont want to be charged for something that I can not use currently due to them being closed. Emily just repeated they will not refund me and that it was my responsibility to cancel it. I would have cancelled gladly if I had known that they had such shady business practices. I had NO idea that they would continue to charge for something that they can't deliver. If they have 500,000 annual passholders between the parks, which my guess is a gross underestimate, they would be STEALING TWENTY MILLION DOLLARS monthly. How in the world is this legal??? I hope they get slapped with yet another class action lawsuit.

Desired Outcome

I demand a refund for the entire month of April, charged on 3/27 and a partial refund from the date of closure to the date of my next payment.

Busch Gardens Tampa Response • Apr 25, 2020

We have emailed the customer directly regarding her account.

I purchased tickets, they closed the park,I was told I would receive refund in 2 weeks.It's been over a month and they have now closed their call ctr
I purchased tickets on 2/27 for a future date. The park closed. They called me and said the animal excursion was also closed so they refunded the animal exclusion. I asked them at that time to cancel the park tickets to. I did not receive the refund and called back, they said it would take 2 weeks. It's been over a month and now the call center is closed and they are not returning calls or email. I would like my refund.

Order Number Order Date
XXXXXXXXXXXXXX 2/27/2020

Desired Outcome

I would like a refund asap

Busch Gardens Tampa Response • Apr 25, 2020

We have contacted the customer via email regarding the status of their refund.

Customer Response • Apr 27, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
the email received from Busch Gardens states they have received my request but to this date have still not reviewed my request or made a determination. To hold on to money paid in good faith for product not rendered for six weeks in the current situation is unconscionable.

Busch Gardens Tampa Response • May 26, 2020

We have reached out to the guest confirming that their refund request was received.

Customer Response • Jun 03, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Business has made no effort to resolve the issue and has only repeated the statement that they are working on it.

Busch Gardens Tampa Response • Jun 10, 2020

We have reached out to the guest confirming that their refund request was received. Refunds are processed in the order they are received.

Customer Response • Jun 23, 2020

Busch Gardens Has still not refunded my money for tickets purchased 4 months ago. Horrible customer service.

Busch Gardens Tampa Response • Jun 30, 2020

We have reached out to the guest confirming that their refund request was received. Refunds are processed in the order they are received.

Customer Response • Jul 02, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
This is an unacceptable amount of time to refund money from a cancellation that Busch Gardens made. The tickets were purchased in February and it is now July.

Busch Gardens Tampa Response • Jul 09, 2020

We have reached out to the guest regarding their concerns and provided a resolution.

Customer Response • Jul 10, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Busch Gardens now says the refund was processed on 6/9 but has not been received by me. The last to correspondence with them were after 6/9 and they made no mention of the request being processed. Very poor customer service. I will not visit any of their business in the future. I still do not have a refund for tickets canceled 4 months agao.

Busch Gardens Tampa Response • Jul 17, 2020

We have responded to the guest regarding their concerns and provided a resolution.

I bought VIP tickets when the park closed I called for a refund the gentleman said 5/7 days it's been a month and still nothing.
In February I bought Vip tickets to the food and wine festival for Taking back Sunday on March 29th. The total was 108 and change. The park closed on the 16th of March and I believe I called on the 18th or 19th for a refund to be issued. The gentleman I spoke to said it would take about 5/7 days. Well it is April 10th and I have still yet to receive my refund. No responses back to numerous emails sent and wait times are 180 minutes. I decided to file a dispute with my bank to get my money back and was told by my bank that Busch Gardens doesn't owe me a credit. What do you mean you don't owe me a credit you took a payment for a service and did not provide that service. I am beyond upset I want my money back at this point I deserve an apology and probably something else.

Desired Outcome

I would like my money back an apology and they can figure something else out to make this annoying situation up to me.

Busch Gardens Tampa Response • Apr 25, 2020

We have contacted the customer directly via email regarding the status of her refund.

Customer Response • May 11, 2020

Document Attached***
I have not heard anything from them besides an email stating that it's taking some time to issue refunds. It is now almost 2 months since the show was cancelled.... How can a refund take that long? No other offer was made to makeup for the long process or the complete lack of customer service.

Busch Gardens Tampa Response • May 25, 2020

We have reached out to the guest confirming that their refund request has been received.

Bought tickets on Busch gardens williamsburg website on Febr 26.. I asked for a refund they refused, it's for a spring bounce pass.I paid $344.
I spent $344 on 4 spring bounce passes & food tickets, they said I could use the food tickets in 2021 but the passes expire this year. Everyone is broke with no vacation left because of the pandemic..they wont extend the tickets until 2021 or give me back my money..I called multiple times & they hung up on me & said no refunds.

Desired Outcome

I submitted a screenshot shot of my etickets

Busch Gardens Tampa Response • Apr 17, 2020

We have contacted the guest via email to assist with her Busch Gardens Williamsburg order.

I am a season pass holder. Due to COVID-19 as you well know the parks have been closed but I was still charged for April & they will not refund me.
I am a season pass holder. Due to COVID-19, as you well know, the parks have been closed but I was still charged for April & they will not refund me. I am NOT an essential worker and I am out of work. To be charged by a multi million dollar company during such hard times is honestly disgusting! They offered to extend my 12 month pass but I don't need an extension! I need my money back!

Desired Outcome

I want the month of April refunded.

Busch Gardens Tampa Response • Apr 17, 2020

Please contact us directly at *** so that we may review your account.

This Fast Pass *** was purchased for Senior Cut Day. Park is closed. We will not have an opportunity to go in the future. I would like a refund.
March 17,2020 ticket date, Order#XXXXXXXXXXXXXX, Voucher#XXXXXXXXXXXXXXXXXX, Credit card ending ***, Ticket purchased online, February 24, 2020, amount $145.60. I was told by the CSR on the phone that no refunds can be given that we have until 8/27/20 to use the ticket. This ticket was for a senior class cut day. We will not have an opportunity to go to the park again. My son will be going out of state of college. I would like a refund.

Desired Outcome

I would like a refund of the original charges for the ticket and fast pass, $145.60.

Busch Gardens Tampa Response • Mar 19, 2020

Guest has been contacted regarding their concerns and may reach back out to us at ***@seaworld.com for additional assistance.

Customer Response • Mar 19, 2020

I have just received an email from Sea World Parks & Entertainment dated 3/19/20. "For guests who have in-park experiences that are date specific that will be not be able to be used...........we will be able to reschedule through 2021." I want my monies back. The park was closed on March 17, 2020 which was my specific date and now I want my monies refunded.

Busch Gardens Tampa Response • Mar 26, 2020

We have requested additional information from the guest. They may contact us at ***@seaworld.com.

Customer Response • Mar 26, 2020

Document Attached***
I am submitting the requested documentation.

Customer Response • Mar 27, 2020

Busch Gardens should be ashamed of themselves preying on our hard earned monies during a Global Healthcare Crisis. I have written reviews on Yelp and Trip Advisor telling about your unscrupulous business practices. The ticket was for Senior Skip Day the park was closed and a refund is due. Your organization is an absolute disgrace upon humanity.

Busch Gardens Tampa Response • Apr 02, 2020

We regret to say that we are unable to process a refund at this time as the charge was disputed with the credit card company.

Customer Response • Apr 03, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, Busch Gardens left me with no recourse but, to dispute the charge since they would not do the honorable thing and refund my son his monies. I have told as many online media outlets as I could think of about how Busch Gardens was deplorable during a Worldwide Health Pandemic. You should be ashamed of your company and its leadership. Disgraceful and disgusting.

Busch Gardens advertises that the price of season passes was increasing on March 12th. The price of the platinum pass decreases by $75 on March 12th.
Busch Gardens dent repeated emails and had advertisements on their website to hurry and buy a season pass before the price increases on March 12th. I purchased the platinum pass for $400 on February 29th to avoid the price increase. On March 12th the price of a platinum pass was $325. I contacted Busch Gardens regarding this. They admitted that they did advertise pass increases, but since the price actually decreased on March 6th instead of March 12th they refused to refund the difference.

Desired Outcome

I would not have bought the season pass when I did if not for the repeated emails and ads that the price was increasing. I request the refund the price difference of $75.

Busch Gardens Tampa Response • Apr 09, 2020

We spoke with the customer and have agreed on a resolution which includes a refund for the difference in price.

Customer Response • Apr 10, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with a representative from Busch Gardens on 4/9/2020. We were able to resolve the dispute. I am satisfied with the way the situation was handled on 4/9/2020. The company agreed that my issue was not properly handled by the people I had initially dealt with. The company agreed that my complaint was valid and offered to refund the difference I had asked for.

Terrible food made my wife and I sick.
After the concert on Saturday night my wife and I wanted to eat something so we got some maple bacon rolls. We waited for a long time, even though we were the only ones in line (there were 10 people working there). We were on our way out and just wanted a quick bite. When we got the bacon it was cold and in a little plastic cup with cold maple syrup. The bun was also cold. Since we were wanting to get home we went ahead and ate it. But we were nauseas after we ate them. I just think for the cost we paid this was terrible/awful.

Desired Outcome

I think we should get a refund and some kind of compensation for this. It ruined what was a good concert otherwise.

Busch Gardens Tampa Response • Mar 03, 2020

We are sorry to hear about the guest experience. Guest has been contacted to provide additional information.

Customer Response • Mar 03, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
They asked me for the receipt, which I sent to them. The matter is to this point not resolved. I am waiting for their reply. I dont understand how this is resolved when they asked for more info that we have not discussed yet.

Busch Gardens Tampa Response • Mar 06, 2020

Guest has been contacted with a resolution.

Very disappointed that the rides have had their storage lockers covered up with canvas in an attempt to get more people to rent lockers. We brought our BG cup specifically because we knew we could store it and were surprised to find that all the storage cubbies have been covered up. There is no storage for anything anymore. Either rent a locker, leave it with a non-roster, or throw it away. This seems like an obvious cash grab, as BG had not even removed the cubbies, but have simply covered them. It's like a big F U when you're standing in line. You were made to pay for a locker when the storage cubbies are STILL in plain view, right where theyve always been. This is a very 'dbag' move from my point of view as a longtime passholder. I'd like to see this reversed back to how it's always been. The lockers are too annoying to keep going back and forth to. We had 7 people come with us, one bought a ticket specifically for today. Stupid cash grabs like this makes me want to reconsider renewing my pass at the end of the year. I know I wont be bringing my cup, nor ordering beverages in the park anymore, which is sad because I love my cup. I refuse to get forced into renting a locker or buying a full priced drink every time.

We really enjoyed the zoo and rides at Busch Gardens and its a wonderful family experience, however, this time we attended the Ice Skating event and were very disappointed. The brochure reads that is is a celebration of music and dance and it looks very family friendly. Several of the songs included seductive dancing with minimal clothing and song lyrics about sex and even women undressing from their robes to show lingerie beneath. I had my husband and young son with me and wish there had been some notice of the raunchy atmosphere of the show on the brochure. It felt more like a nightclub than a family friendly theme park ice skating show....

months waited
no follow up calls
informed rep. that originally helped was fired
the poorest customer service ever experienced
original refund date issued: November 5th.
advised to take into concern the holidays
never received follow up from amusement park
followed up only to hear that the rep. that help me and my spouse originally was "fired"
rep. only had knowledge of previous notation which did not indicate much
reps. did not want to disclose there names
supervisor finally assisted with no explanation as to why the delay has taken so long with out any explanation.
were instructed to simply wait but when its time to purchase a ticket it almost happens instantly.

Desired Outcome

refund and possibly some sort of compensation if they actually care about "Florida residents" and citizens in general that spend hard earned money to enjoy a moment in life.

Busch Gardens Tampa Response • Jan 06, 2020

We are sorry to hear about the guest's experience. We were not able to locate any orders under the guest's name, phone number, or email address. If guest is reaching out on behalf of someone else, we would recommend the credit card holder reach out to us directly at ***@seaworld.com for further assistance. We can only provide financial information to the credit card holder for security purposes.

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Address: 3000 E Busch Blvd, Tampa, Florida, United States, 33612-8734

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