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Busch Gardens Tampa

3000 E Busch Blvd, Tampa, Florida, United States, 33612-8734

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Busch Gardens Tampa Reviews (%countItem)

Dining pass was not what we were told it would be :( what a waste of money. False advertising, regret this decision and feel ripped off.
We were told "buy the dining pass, super quick and easy..." needless to say we waited in line for an hour to get a pop. Then tried to get a meal :( the line was even longer, terrible experience considering we saved for years to go on vacation and it will be some time before we can go again. I attached a picture of our wristbands, please look up all of our use :(

Desired Outcome

I want the $100 back, I get waiting in line for rides, which we did. But every sales person talked up the dining pass as so quick and easy, and it was none of that. We left hungry, which was on Christmas, and not much was open on the hour drive back to our hotel.

Busch Gardens Tampa Response • Jan 11, 2020

We have reached out to the guest inquiring more information 01/06/2020. We have not received a response at this time. Guest may reach out to us directly at ***@seaworld.com for further assistance.

The worst experience ever happened on Monday the 30th of December!
VERY UNPROFESSIONAL AND UNACCEPTABLE!!
It all started when we arrived to the park and getting ready to park our car and right at the entrance we were told that I cant park in the preferred parking as it's being used for handicap and am a platinum pass member and this is one of my benefits that I pay for and they denied it on Monday giving us this excuse which doesnt make sense and when I asked if we can still drive down there to check if there is any open spaces they said no they won't let you in and they forced us to park at the very front of the park and on top of that they made us walk all the way to the 2nd tram station because the 1st one was closed although the park was at full operation they even had the over flow parking at adventure island and yet they where not staffed enough or able to handle such a busy day with a high demand.

As we started walking towards the tram station we saw lots of open spots to park closer the the station to be precise we spotted about 30 to 40 open spots and they are telling people that you cant park back there and denying us our benefits. it was really frustrating and very disappointing as my mom has some permanent back injuries and she cant walk long distances very well and therefore we always park close to the tram station or main entrance.

The main event that shocked us all and left us speechless happened while leaving the park and as we get ready to take the tram heading back to the parking lot and as we assumed that all stations will be open that the tram will stop at all stations going back until they reach the 2nd park also to bear in mind that guests have parked all the way up until the 2nd park so logically they would have to drop them in order so they can get their cars. the tram moves from the park entrance and no word was said by the tram controller or driver as they usually do so there was no communication what so ever and the tram stops at the 1st station and then he takes off towards the the 2nd park and still no announcements made to the guests on board of the tram. the tram skips the 2nd station and at this point we were really shocked that this have happened we tried to grab the drivers attention or the controller but they denied to stop and we kept telling them that we parked upfront by the entrance and that we need to get off to get to our car and right at the intersection between the 2 parks the tram stops before crossing and we tried to get off they came running and told us no you cant get off here it's a safety issue and they held us against our will on a public property which is very unacceptable because this was a public street and not a private property. we were forced on the tram again and were promised that the driver will stop at the 1st station on the way back so we wait until he drives all the way to the 2nd park and turns back and we are preparing ourselves to get off at the 1st station as we head back but it never happened the driver kept going all the way to the park entrance again and we had to wait our turn again to head back to the parking lots, about 20 mins were wasted in such a process. worst experience ever and worst customer service!

Desired Outcome

There was no respect from any of the staff at the park to the guest and no common sense at handling situations. I was denied my benefits that I pay for as well as we were forced against our will on a public property which is illegal. The staff treated us in a very bad manner and promised us for something to happen and it never happened. No MANAGER OR SUPERVISOR ON SIGHT ANYWHERE!!!! I WANT A FULL REFUND OF MY MONEY THAT I PAID!! I was denied service and was treated with disrespect and offended by the staff members, very unprofessional and unacceptable by all means.

Busch Gardens Tampa Response • Jan 03, 2020

Please accept our apologies for your experience. Busch Gardens Tampa Bay provides disabled parking on a first come first served basis and does not permit preferred parking to utilize disabled parking. We value the feedback from all of our guests and have forwarded the feedback to the Guest Arrival leadership team for their review and planning. Thank you for allowing us an opportunity to address your concerns.

Customer Response • Jan 05, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I want a full refund of my money as you did not keep your promise and your staff treated us badly and we were offended by such manners, very unprofessional and disappointing. I will accept nothing but the termination of the agreement we have as you guys broke it by such actions. this was by far the worst experience ever and it's not even the first time that I have complained about your parks and the way your staff treat people. We are humans and should be treated as humans!

Busch Gardens Tampa Response • Jan 06, 2020

We are sorry to hear about the guest experience. Guest was contacted with information regarding preferred parking policy and was informed that their comments were communicated to leadership for review. We have not received a response to our initial correspondence.

Customer Response • Jan 06, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I want a full refund of my money as you did not keep your promise and your staff treated us badly and we were offended by such manners, very unprofessional and disappointing. I will accept nothing but the termination of the agreement we have as you guys broke it by such actions. this was by far the worst experience ever and it's not even the first time that I have complained about your parks and the way your staff treat people. We are humans and should be treated as humans!

Busch Gardens Tampa Response • Jan 06, 2020

Guest has been contacted via email and has not responded to correspondence.

Customer Response • Jan 12, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
No one has contacted me yet as they assume, they only said that they informed their management about my experience and promised that someone would call and nothing yet. they don't care about their customers or their feedback, no professional
way of handling guests with really bad experience as this is a very serious matter. This case will remain open until I get my money back from this establishment.

Busch Gardens Tampa Response • Jan 14, 2020

We have informed the guest of our policies and regret to say that we are unable to accommodate their request for a refund. The guest may reach back out to us via email for additional assistance.

Customer Response • Jan 16, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
If you really care about me as a customer and your reputation then someone has to call me from your executive office before I escalate this with the Federal Trade Commission and file a formal law suit against your establishment and towards the actions that took place on that day from your staff and the violations they made. this review will be shared to the public to be viewed and will even contact the media about what happened to make sure that everyone knows how you treat people at your parks.

NO BODY IS ABOVE THE LAW!!

Busch Gardens Tampa Response • Jan 17, 2020

We do apologize; we are not able to continue further communication due the mention of legal action.

I use to love Bush Gardens-when I first went -I was greeted by people who represented their counntry, Italy Spain, China etc and each place had their own food to sell-I was about 26, also they had Sea world I could watch that or a country show with singers and dancers now at 60 -there is nothing but hot rides.
What happened???

I called to get information on their passes and the customer representative specifically told me that I could order passes for myself and my boyfriend and call back later to separate our accounts and payment information. My boyfriend did not have a debit card at the time and the representative assured me that I would be able to remove him from my account and put his card in his name so he is financially responsible for the contract.
When we broke up and my ex refused to pay for his portion they would not allow me to remove him from my account or transfer his account to him even after I told them that their representative is the one who told me I could.. otherwise I would have waited until he had a card to purchase the pass. They refused to let me change the name of the person on the second pass and basically said tough luck you have to pay for his pass so he can continue going and if you dont you will be liable for the money.

this is *** and you need to be very careful when getting a pass from this theme park. they have zero customer service and they auto-renew contracts that cost over $500.

I had temp custody of my grandsons. Was undervthe understanding that when they moved to wyoming with their father I could cancel their membership..
I called and added my grandsons 2 mi Busch Garden passes. Was under the understanding that they could be removed if I did not keep them in florida. They moved to their dads in wyoming court ordered. Now busch gardens doea not want to yake them off my pass. I pay 80.32 a month and my phone number is *** This took place on nov 22. 2019..

Desired Outcome

Remove from my pass

Busch Gardens Tampa Response • Nov 23, 2019

We have reached out to the guest directly for assistance.

I was lied to by your guest services in park who told me that as a season pass holder who paid the past year in full that I would be able to switch to easy pay as a gold pass member and cancel whenever without penalty during the 2nd year which you currently offer to easy pay season pass holders the 2nd year of membership. Unlike insurance companies you offer no discount to those who pay in full compared to paying monthly and instead penalize the paid in full members who switch to easy pay the 2nd year because we cant cancel whenever and if we do we get penalized for it!! This is ridiculous and its the opposite of what you should be trying to do. Youre basically giving an incentive to those who pay month to month versus those who pay in full for a season pass. So ill be reporting you to consumer affairs and the Revdex.com and also writing a blog about this which has 400,000 current subscribers. I also wont ever be coming to busch garden's pr sea world again after being lied to by your guest services Department in Busch Gardens Tampa if this is not rectified.

Staff Being rude and disrespectful.
10/19/2019 Williamsburg Busch Gardens.howl-o-scream .. my mother and I took my kids to howl-o- scream , who are 6 and 11. It was a Saturday it was so packed bout time we finally got it the lines was long and the first ride I took my kids on . Staff there was fighting with guess and using profanity . It was like the young lady that work there was frustrated And taking her angry out on guest . My kids was so scared from the guest and working arguing They wanted to go home when we just got there . It was so sad they couldn't even enjoy they self because of the staff there . Please train your staff better with handling situations .and this happen Saturday and today Monday and my kids are still shaking up because of it and don't want to come back and we love this place it's so sad .

Desired Outcome

I would like my kids and I and my mky mom enjoy a day there skip the line and not be scared of staff . I try to by a fun card for all of us every year but this year I might not cause there scared of staff .

Busch Gardens Tampa Response • Oct 23, 2019

Reached out to the guest directly and informed her she reached out to the wrong park. We have provided her the email address to Busch Gardens Williamsburg.

My Busch Gardens Annual Quick Que pass shows used/invalid. Told it's an IT issue. A new Quick Que pass has to be reissued with every visit to the park
In May, 2019, I purchased a Busch Gardens Annual Quick Que pass *** addition to my Annual Gold Pass park admission. The Quick Que pass *** supposed to allow front of the line access to all of the major rides at Busch Gardens.

Everything had been working great until about a month or so ago. One day I went to Busch Gardens and much to my surprise, I was told that my Annual Quick Que pass was no longer valid. It showed that it had already been used and that I was no longer able to use it for the rides. I informed the ride operator that I had purchased my pass (at that time) less than 60 days ago and showed them my receipt. The ride operator then told me that I would have to walk all the way back to the front of the park to have the issue resolved. So, upon walking to the front of the park, I stood in line to speak to someone about the issue and see what could be done to get this taken care of. The guest services representative told me that a lot of people have been having the same problem and that it is an IT issue. She then reissued me a new Annual Quick Que pass and assured me that this would resolve the issue. However, on my very next visit, the same thing happened again. So, back to the front of the park I went. And once again I was told that it is an IT issue and they reissued me another new Annual Quick Que pass.

Now, after a total of 5 visits, and a total of 5 new Annual Quick Que passes having been reissued, I am beyond understanding how this can keep happening! It would seem to me that if this is an IT issue, it should have already been resolved. Instead it has been over 1 1/2 months and the issue still persists!

When a guest pays for an Annual Quick Que pass, we expect that it is valid for one year from the date of purchase, as advertised in the park and online. Instead, what we are now getting for the money that we have spent is that we have to stop what we are doing, walk all the way back to the front of the park, STAND IN LINE so that we can have our Annual Quick Pass reissued, and then do it all over again on our next visit.

On my most recent visit to Busch Gardens on 9/2/2019, I went to guest services first, just to have them scan my Annual Quick Que pass to see if it was working properly before trying to ride a ride. They scanned my pass and told me that everything looked fine and that I should have no problems. So, thinking that I had averted the aggravation of going to my first ride and finding out that My Annual Quick Que pass showed used and invalid again, I went in to the park and tried to ride a ride, only to find out that the ride's card reader showed my Annual Quick Que pass *** being used and invalid once again, and that I would have go back to where I had just been; the front of the park and have my Annual Quick Que pass reissued.

As you can well imagine, I have lost my patience with this whole situation! Every time that I have had my Annual Quick Que pass reissued, I have been told that the park staff was sending a notice to IT to look in to the issue. So yesterday, after my Annual Quick Que pass was reissued for the 5th time, I called corporate headquarters to express my frustration to them personally. They looked at my account but they could NOT find ANY messages from the park staff to the IT department about any issues. They also told me that this was the first time they were hearing about any such issues regarding problems with the Annual Quick Que passes. I do not know where the breakdown in communication is between the park staff and the IT department but there is obviously a problem here that needs to be resolved. I am sure that I am not the only one who has had enough of this situation. I do not think that it is asking too much to expect that my Annual Quick Que pass work properly, for 12 months from the date of purchase, as advertised. I think I can speak for everyone who has experienced this same problem: we want to have this situation resolved once and for all!

Desired Outcome

I would like to see this situation resolved once and for all. I do not know if the park staff needs to be properly trained on how to issue these Annual Quick Que passes OR if the individual ride operator card readers need to be modified to correctly read the Annual Quick Que passes correctly. Whatever needs to be done needs to happen sooner rather than later. I would also expect that, according to one manager, he told me that he was going to modify the date shown on when I purchased my Annual Quick Que pass to show now show the purchase date of 8/2019, thus putting my new expiration date to 8/2020 for the aggravation that I have experienced. However, on 9/2/2019, when my Annual Quick Que pass was once again reissued, the expiration date still shows 5/2020. Let me guess ... another IT issue?!?!?

While riding the ride DaVinci's Cradle, I was told that the having my bag on the ride would be okay, however, my metal water bottle fell off
while riding on the DaVinci's cradle at Busch Gardens Williamsburg, I was told that having my bag would be okay. I understand that Busch Gardens has no responsibility for lost or damaged items, however I feel like in this situation, guest safety was not a priority, and I am very upset by this. when getting on the ride, I tried to give my bag to an attendant, but my lap bar was already down. I was told that it would be okay. during the ride, my bag opened, and everything spilled out. a metal water bottle fell out, nearly hitting people outside the ride in the line. the things were flying off the ride and I was putting my arms up to get the attendant to stop, and yelling to stop the ride. my things were flying around and off the ride, and there was no way that with many people in line and on the ride yelling to stop, they didn't notice. I am very upset as I feel that the attendant had little regard for guest safety. many people on the ride were putting their hands up, in an effort to get the attendant's attention so that they would stop the ride, but these efforts were failed. Once again, I feel like the attendants had little to no regard for guest safety in this situation

Desired Outcome

I hope that I will be contacted by Busch Gardens so that there is a way that this can be improved in the future. I don't want anything like this happening to anyone again. It was one of the scariest things that has ever happened to me, and I'm sure other people on and around the ride as things were being flung everywhere feel the same way.

Busch Gardens Tampa Response • Aug 30, 2019

We see the guest concerns are regarding Busch Gardens Williamsburg and have advised the guest of the contact information for the correct park.

After they made a mistake by charging me, they want me to wait 30 days for a refund.
My annual pass was expiring 8/13/2019 so my last ACH payment was scheduled for 7/13/2019. I noticed a payment was pending in my bank account from them on 8/13/2019. I contacted them and explained the issue and the rep was very understanding and nice went ahead and cancelled the transaction. She even had me refresh my screen to make sure that Pending transaction was no longer showing under my Transaction History. It was not so I was happy. Well 2 days later that Pending transaction went through my bank account causing an overdraft fee. I contacted them again explaining what had happened. This rep wanted to tell me I have to wait 30 days for a refund!! I asked to speak to her Supervisor. He was no help at all. All he kept telling me was how their transactions are processed. I understood that aspect of it because I use to work in banking for 5 years. So when the first rep "cancelled" the transaction she literally deleted it on their end and didn't CANCEL the actual transaction. If a transaction is pending on your bank account and then cancelled before the hold is processed that transaction actually goes away and never gets processed. I was so irate!! So someone somewhere dropped the ball and never cancelled that transaction in which they were never suppose to take. The Supervisor tried telling me that after your contract is up it automatically rolls over and keeps charging you monthly. I told him when I checked in July (my last scheduled payment) it showed that my passes were expiring effective 8/13/2019 so why would I ever think they would still take my money?! If my passes are expired what would I be paying for? Expired passes can't use?!?! I was so frustrated that I got no where with even the Supervisor. At times during our conversation he would put me on Mute. At one point after there was a few second pause after I asked him a question I finally told him that he could take me off of Mute now and answer my question. Unfortunately due to this experience I don't believe I will ever again purchase Annual Passes from ANY of their amusement parks. This is sad for me considering we reside in FL and love our little weekend getaways but not anymore. Their customer service really sucks. So now I have to wait 30 days for them to fix a mistake they made. Absolutely ridiculous! Warning to all, they like to change their procedures without notifying you and they like to charge you for expired passes. BEWARE!

Desired Outcome

I'm seeking a refund for the transaction which was $34.24 along with my overdraft fee which was $36!

Busch Gardens Tampa Response • Aug 22, 2019

As stated in the EZ Pay contract, EZ Pay payments will continue on a month by month basis until the 12 month commitment has been met. Renewal continues automatically after the commitment is met on a month to month basis until you advise us you wish to end your membership. Since we were not advised by the guest to end her pass, the guest was charged per her contract. We offered to refund the payment as a guest service. We explained it may take up to 30 business days depending on her banking policies. This time frame is based her bank and not Busch Gardens. Guest stated she did not want us process the refund and will dispute with her bank. If the guest has changed her mind, she may reach out to us directly at ***@seaworld.com.

Customer Response • Aug 23, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
First off, I never said to not process my refund. I said to the Supervisor since it's going to take 30 days to refund the money through you guys I will talk to my bank to see if their process will be any faster. An inquiry to my banking institution, not a submission of a refund request. If the renewal continues automatically then why were my passes stamped as expired in red font for 8/13/2019!! I am a single mom and I have an excel spreadsheet to keep my finances in check because I can't afford to have any surprises. This was a major inconvenience for me and my child. The transaction was cancelled prior to it being Processed. So how do I still have to suffer from that not being fully taken care of when I first reached out in attempts to avoid this whole thing.

Customer Response • Aug 29, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The refund process should have already started from the day I called and cancelled since the transaction wasn't Processed yet. Now I have to wait additional days up to 30! Absolutely ridiculous!!!

Busch Gardens Tampa Response • Aug 31, 2019

The refund request was processed per the guest request. The guest will receive the refund based on the policies of her banking institutions.

I have received a false information from Busch Garden´s customer service when I contracted the vacation package.
Before I contracted my vacation package with Busch Gardens I have sent the following email to customer service on May 15th 2019´s (look the 4 points asked):

...Good afternoon. I´m from *** and looking to visit Tampa for 3 days (June 30th/July 3rd) with my family (me, my wife, my daughter 9 years old, my boy 3 years old)
I want to ask the following point:

1)Kids free package: this one includes Hotel for 3 days for all our family (4 persons) +4 tickets to Busch Gardens and/ or Adventure Island for all our family (1 ticket for one day and other 1 ticket for second day, I can choose if I want to go to differents parks each day or repeat the same park at second day) + free parking on each park for two days?? Is correct?

2)Eat Free Vacation Package: this one includes Hotel for 3 days for all our family (4 persons) +4 tickets to Busch Gardens and/ or Adventure Island for all our family (1 ticket for one day and other 1 ticket for second day, I can choose if I want to go to differents parks each day or repeat the same park at second day) + free parking in each park for two days + free all day dining deal per person for boths parks: BuschGardens + Adventure Island for two days.? Is correct????

3)About free all day dining deal: include 1 entrée platter, side or dessert and soft drink or bottled water once per hour at any of the following locations: Zagora Café, Serengeti Overlook Café, Sheikra Eats, Bengal Bistro, Dragon Fire Grill and Zambia Smokehouse. That´s means only drink is 1 per hour , but not about meals. About meals is each time through the line.

4) can I enter with a Therm with mineral water for my childrens (like a Stanley therm, individual )?....

On May 17th, Mss Kimberley from customer service, answer me the follwing mail:

...Hi ***
Thank you for contacting SeaWorld Parks & Entertainment(r).

1. Yes, you may visit the same park or a different park.

2. Yes, you may visit the same park or different park and you will receive free parking at both park. The All Day Dining only applies to one park, the first park you visit. You may purchase an additional All Day for the additional visits.

3. The whole meal is once every 60 minutes. You may purchase drinks throughout the day, only the meal is every hour.

4. Yes, you may bring a thermos.

Again thank you for contacting us at SeaWorld Parks & Entertainment(r).

Best regards,
Kimberly
Guest Correspondence
3605 East Bougainvillea Ave
Tampa, FL 33612

........

Finally I decide to contracted the package # 1: "Kids free package" with booking confirmation # ***
The first day of my stay in Tampa,I have visited Busch gardens with no problem. The second day I want to enter to Adventure Island and not allowed me to enter with the ticket printed. so that, I have tried to call customer service but nobody answer me , so I sent an email. Wait few minutes and sent a second mail. Nobody answered. So that I have to paid the ticket again.
The following day I called to customer service from the hotel and the girl who answered the phone check during few minutes all the information and look that Mss Kimberley has got a mistake and give me a false information on point 1. She told me that Kimberley will send me an e mail soon and they will refund me the money.
Now they don´t want to refund me the money but nobody can answer me what they understand about my ask on point 1 and kimberley´s answer also about point 1.
I have all the proof by mail and it´s very clear.

Desired Outcome

First of all an apologize from the company for false information and for not recognize the mistake of the employee (Mss kimberley). Then a refund of the ticket i have paid again on Adventure island of USD 249,50. Also a compensation for my bad experience with all my family at the entrance of the "Adventure Island park" and the 2 hours waste trying to contact someone under the sun and the hot day.

Busch Gardens Tampa Response • Aug 05, 2019

We are sorry to hear about the guest's experience. We have responded to the guest's email explaining since he purchased a different package than he asked about the same benefits would not apply. Due to the guest's statements via email, we are not able to assist further.

Customer Response • Aug 07, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Dear all, thanks for your help. It looks like Busch Gardens not accept its responsability of its employees (customer service). I think it´s very clear my questions to Mss Kimberley and her answers. If not, please ask them what they understand on the questions/answers I have copy/paste on the first time (first complaint). I write below again:

-THIS IS MY MAIL SENT TO KIMBERLEY:

...Good afternoon. I´m from *** and looking to visit Tampa for 3 days (June 30th/July 3rd) with my family (me, my wife, my daughter 9 years old, my boy 3 years old)
I want to ask the following point:

1)Kids free package: this one includes Hotel for 3 days for all our family (4 persons) +4 tickets to Busch Gardens and/ or Adventure Island for all our family (1 ticket for one day and other 1 ticket for second day, I can choose if I want to go to differents parks each day or repeat the same park at second day) + free parking on each park for two days?? Is correct?

2)Eat Free Vacation Package: this one includes Hotel for 3 days for all our family (4 persons) +4 tickets to Busch Gardens and/ or Adventure Island for all our family (1 ticket for one day and other 1 ticket for second day, I can choose if I want to go to differents parks each day or repeat the same park at second day) + free parking in each park for two days + free all day dining deal per person for boths parks: BuschGardens + Adventure Island for two days.? Is correct????

3)About free all day dining deal: include 1 entrée platter, side or dessert and soft drink or bottled water once per hour at any of the following locations: Zagora Café, Serengeti Overlook Café, Sheikra Eats, Bengal Bistro, Dragon Fire Grill and Zambia Smokehouse. That´s means only drink is 1 per hour , but not about meals. About meals is each time through the line.

4) can I enter with a Therm with mineral water for my childrens (like a Stanley therm, individual )?....

-THIS IS KIMBERLEY´S ANSWER BY EMAIL On May 17th:

...Hi ***
Thank you for contacting SeaWorld Parks & Entertainment(r).

1. Yes, you may visit the same park or a different park.

2. Yes, you may visit the same park or different park and you will receive free parking at both park. The All Day Dining only applies to one park, the first park you visit. You may purchase an additional All Day for the additional visits.

3. The whole meal is once every 60 minutes. You may purchase drinks throughout the day, only the meal is every hour.

4. Yes, you may bring a thermos.

Again thank you for contacting us at SeaWorld Parks & Entertainment(r).

Best regards,
Kimberly
Guest Correspondence
3605 East Bougainvillea Ave
Tampa, FL 33612

According that, what do you understand about Kimberley´s answer number 1 and what do you understand about my questions number 1?

Thanks again and waiting for your reply

Customer Response • Sep 19, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Dear *** thanks for your help.
But Really, I don´t understand the answer of Busch Gardens. But it looks like very clear that they don´t want to accept the mistake on Kimberley´s answer. Don´t you think?
Please, I only want to know what means Kimberley´s answer to my question number 1.

Is that possible from BUsch gardens? Is very clear my point.

Please tell me how we can go on with this.

Thanks for your help.

Busch Gardens Tampa Response • Sep 19, 2019

We have responded to this complaint. The person requesting this information is not the owner, landlord or holds any position with company. I have spoked directly to the owner on several occasions and have been instructed by him not to provide this person any

I tried to buy online tickets from Busch Gardens. Service did not work and then they charged credit cards four times for tickets that were not used.
We tried to buy tickets at Busch Gardens online. The service did not work. We went through the process a few times on different cards to try to get it to work. But it did not. Ultimately we had to buy tickets at the kiosk. Yet, we noticed on our credit card bills we had been charged four additional times for tickets in excess of $1200. We called customer service and put in a queue with an hour long way. Gave number for call back. Still awaiting the call.

Desired Outcome

We need a refund on the duplicate charges immediately.

Busch Gardens Tampa Response • Jul 14, 2019

Guest was assisted by our Customer Care Center and a resolution was provided.

They advertise a $64.99 sale, charge my bank and no tickets Chat Serv take 3 hrs and say just wait, the delete comments on face book.
I ordered my tickets online 64.98 plus 9.99 convenience fee they charged my bank account and they do not deliver tickets. I called and had to wait over 3 hrs. They said I just have to wait for email or go to guest services at park. I don't live near the park. It's been 3 days, but they did charge my bank account. When I try to warn others not to buy the tickets on social media if they need them right away they hide my comments and any other comments about it and start the sale again. Very dishonest practice, what did I pay convenience fee for then, still 3 days later no tickets yet.

Desired Outcome

I jus want them to stop doing this promotion if they can't deliver, and stop deleting the comments *** not right.

Busch Gardens Tampa Response • Jul 08, 2019

We are sorry to hear about the guest experience. Due to unforeseen complications with our website, email confirmations could not be sent. Guest was advised she was able to redeem her order at the park if visiting in the near future. Since the order was not fully processed, we have issued a refund back to the guest. Our promotion was extended to allow guests to purchase these promotions due to our systems issues. We have advised the guest that they may still purchase the promotion at the park or online for their upcoming visit. Refund times will vary depending on the guest's banking policies.

Customer Response • Jul 09, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)It took 5 days and several calls to get my refund, you need to write on your website that customers may not get their tickets via email as promised. I am not the only customer going through this. Do not hide comments in social media, it can help other people that need tickets right away. Have enough staff and a back up plan for these situations do no tell people to just wait 5 days to get ticket or refund, they already paid to get tickets by email. Stop promoting what you are not delivering or give people a warning of the fact that threat will not get their tickets right away. Also please explain your supervisors that they can't hang up in customers. I hadn't emails saying that the order was ready for pick up and right after that is didn't go through. Very confusing.

I applied for my 4yr old Autistic son to received the pre-school pass *** the year 2019. they could not see him in the system and denied pass.
I applied for my son to received the preschool pass for the 2019 year. I did the registration online months ago. I called today in order to verify the pass and he was not found in the system. since the promotion is already over now I was told that I needed to purchase a funticket or a day pass. I dont believe that it is fair that I registered my son months ago for a free pass and now have to pay 100-150 dollars for a one day park to park ticket. I have called 4 different times and cant even get someone in higher management to help me. im very disappointed because we bought 2 annual passes and been to howl o scream 4 yrs in a row to receive this type of customer service. my son is 4 and will be 5 in less than 6 months. they cant ever honor the pre school pass for the 4 months my son still has left before turning 5. icredible. with all the money busch gardens makes its riddiculous that they would be so difficult for a childrens pass. its almost as if I have to send a letter to anheiser busch himself.

Desired Outcome

honor prescool pass for a 4 year old autistic boy that will be turning 5 in less than 6 months!!!!!

Busch Gardens Tampa Response • Jun 28, 2019

We are sorry to hear about the experience. Guest received a resolution on 06/27/2019.

Horrible racist, rude, disrespectful employees throughout the entre Park. They honestly do not even deserve one star but unfortunately I have to give them one to be able to submit my review. Disgusting place to visit what a shame.

Very frustrated with the customer service at Busch Gardens. I have made 4 calls to resolve this issue and still don't have a resolution.
On 3/21/19 I went on the Busch Gardens-Tampa website to purchase an annual Platinum pass for family coming down in June. I filled out all the information and when I got to the end, it wanted names for the pass, like I was buying the tickets today. I didn't want the passes for that day, so I called the Customer Service # X-XXX-XXX-XFUN, I spoke to a female,didn't write down her name. She told me to back out of the information on the computer and I could book the pass with her. I wanted to pay using the monthly payment plan. So I did. I gave her my information and she gave me a confirmation number-Order # XXXXXXXXXXXXXXX. She told me not to accept the email information for the pass I started to book on line and it would cancel out. Well it did not, I got charged twice-$35.81 (monthly fee plus fees) as I thought I would. I called back on 3/28/19, spoke to Abdul, to let them know I had been double charged and to confirm I only wanted ONE pass. He told me to go back to the website and cancel the order for the one I did not want. The website is very confusing because it says to complete the order, for the one I didn't want-Order # XXXXXXXXXXXXXXX but when I click on it, there is no information there to cancel. So to avoid being charged a third time, I told him I wasn't going to click anymore boxes. They could do it on their end. I was told he would take care of it and issue the credit within 5-7 business days. I didn't think much about it after that because I trusted it would be done. However, I checked my account on 4/16/2019 and it still had not been done. I called and spoke with Rochelle, I explained the whole thing again and she assured me I would have the credit in 30 business days because they had to manually cancel the transaction and it would then go to the finance dept for the credit. So something that was supposed to be credited in 5-7 days is not going to take 30 because it wasn't done right! I was very upset and thought this process was ridiculous but what could I do? I waited the 30 days and on 5/18/19 there still was not credit so I called again and spoke with a supervisor Abigail a Supervisor. She put me on hold several times during this conversation to speak with someone else and all she could say was the credit would be issued in 5-7 business days but could take up to 30, the finance team would take care of it in less time than usual because of this issue. I asked for additional compensation, like free meal passes for 4 people, she refused saying I was already getting a refund. Well it's been 5 days, no resolution AGAIN! I am so beyond frustrated. I have family coming this Friday and I really wanted this to be a good first experience for them and I have such a sour taste in my mouth that I am not sure that will be possible at this time.

Desired Outcome

I would like the $35.81 credited to my account and some sort of additional compensation, such as the four free meal passes for my family coming. If that is not possible, i want to cancel the pass I currently have and want all my money refunded. I have made 2 monthly payments of $25.79 and the two charges of $35.81 = $123.20. And I will take my business elsewhere.

Busch Gardens Tampa Response • Jun 02, 2019

We are sorry to hear about the guest experience. Guest has been contacted with a resolution.

Customer Response • Jun 12, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)I did get my money back but the additional compensation for the anguish of doing so I do not accept. Two meal tickets, really! I need to be done with this so just happy my money was finally returned. Thanks.

Got charged twice.I had old passes that was out of date due to non payment. I paid for new tickets,they made me pay for the old ones too. She hung up
I purchased tickets on 8/25/18. For My daughter, her dad and I. My banking acct. got compromised. Later on in that year. The acct was cancelled. I thought the tickets got cancelled too. I went to purchase to purchase a gold member pass on Friday 5/18/19 for just me. At the end of the processing screen it says to enter a guest name. I enter *** name. Some how the tickets ended up in *** name. ( I saw the confirmation ticket with his name on it ) I call them soon as it came in to my email and told them what happened. The nice lady switched it over to my name( resend the ticket with my name on it) And said since it comes with two guest passes. I can just bring them two along with me and add them along on a later date. We get to the park. Have issues at the kiosk. Because the ticket she was supposed to have fixed didn't go through and the ticket I had on my phone had my name on it but I'm the computer it had ***. So we go to the gate. They send *** (the other pass holder in). And said you already have tickets and need to pay, you have three tickets on there. He says ok and pay the 205 and change that was required to enter the gate. They tell him they need to use a guest pass for *** ( I don't understand why becuase *** has her own ticket with her name on it. which her dad just paid the past due balance on) we go into the park. Already frustrated because it took so long with them. He told me had to pay the overdue balance (which I understand ) I ask why didn't they take into consideration that I paid 80 dollars on Friday and subtract it off. I stated I will call them tomorrow. Let's just have fun. I call them and ask them to cancel the one purchased on Friday since *** paid He over due balance on previous acct. and they used that ticket to get in. I call today ( the next day ) the auto voice said it'll be a 40 min wait. So they'll call me back . A lady called me and I sat on the phone for an hour and a half with a lady who didn't need understand me. She kept telling me the park used the wrong ticket. Instead of them using the pass that had three tickets on it. They used the tickets that was purchased on Friday and put *** name on it. Because they said they needed to use a guest pass for our daughter. (I don't understand why would my daughter need a guest pass when she already have a pass with her name on it). I asked her why and they said because that was the one most recent. I said how when he just paid money on the last one. Shouldn't that be more recent. The lady told me it was because they needed to get my daughter in. I keep telling her that my daughter had her own pass. Once they seen we had two accounts they should've cancelled the new one I paid 80 for on Friday. But instead they use the new acct to swipe *** in. Now they're stating I can't get a refund because the Park people used he wrong ticket. Her words not mine. So you're telling me I can't get my money back because of their mistake?! . I ask to speak to a supervisor she places me on another long hold. The supervisor was very short and snappy with me. She said she wasn't giving me my money back because he swiped the card to get in. When that's the card they gave him. I ask her to speak to someone else. Maybe a different supervisor. And she told me no. That she could handle it. I again ask her to speak to someone else and then she hangs up on me. I need to speak with the general manager this is unacceptable, rude , and down right unfair!

Desired Outcome

I either want my 79 dollars and change back or I want that 79 dollars to go towards my next few months bill. Or a park credit!

Busch Gardens Tampa Response • May 21, 2019

We are sorry to hear about the guest experience. Guest has been contacted with a resolution.

Customer Response • May 22, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)All I wanted was my money back . She provided me with that

We came to the park and the parking was completely full it took us 45 min to park and another 45 min to get to the park because all the trolleys were so full. upon entering the park we tried to get on a ride. we stood in line for 45 min to an hour and the ride was closed. we went to go get food again waited in line for about an hour. after we ate we attempted to get on another ride which was also closed when we stood in line for 45 min. we also attempted to go to the elephant animal exhibit and we were there to late the people who were doing it were closing the doors. we did not get what we paid for and I would like a full refund. it was a very disappointing day and the whole family was exhausted and frustrated.
Product_Or_Service: tickets

Desired Outcome

Refund $400.55 full refund we did not get what we paid for and i would like a full refund. it was a very disappointing day and the whole family was exhausted and frustrated.

Busch Gardens Tampa Response • May 16, 2019

We are sorry to hear about the guest experience. Ride and attraction updates are available on our website and may be viewed prior to arriving at the park. If a guest has feedback during their visit, we encourage all guests to speak with a leader at the Adventure Outpost before leaving for the day. Guest feedback has been forwarded to the appropriate leadership teams for review and the guest has been contacted with a resolution.

Customer Response • May 16, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

I am very saddened with this theme park. I brought my husband here for his Birthday and we have been here 5 hrs and have not been able to ride a ride.
Good afternoon,
My name is ***, I brought my husband to Busch Gardens for his birthday. I purchased the all day pass with the all day dining option. We decided we would purchase the 39.99 quick queue pass to ride the rides quicker just to find out that all the passes were sold out and the only other option was to pay $99 per person (the cost of or ticket) to do the one pass per ride option. So many people were upset. More so I was saddened bc this was my birthday gift to my husband. We decided to pass the $99 option and wait in line. The first ride we chose to ride was a 2 hour wait. After waiting for 2 hours the ride was closed right before we were to get our turn and they dismissed everyone. We are currently at the park and we are waiting in yet another line and I have time to write this letter to you. We have been at this park for 5 hours and the only thing we have accomplished was to eat a chicken sandwich that really cost us $99.00 admission fee each. This makes me more sad than anything because I feel that I have failed my husbands birthday plans. He just mentioned to me that we will never go to Busch Gardens again. We almost purchased the annual resident pass as well.

Desired Outcome

I am kindly and respectfully seeking replacement of these tickets being that this was a surprise Birthday Gift to my husband and I would like the chance to make it up to him and give him the experience he deserved. He feels that he will never come to Busch Gardens again and I am hoping you can help me change his mind.

Busch Gardens Tampa Response • May 17, 2019

We are sorry to hear about the guest experience. Ride and attraction updates are available on our website and may be viewed prior to arriving at the park. If a guest has feedback during their visit, we encourage all guests to speak with a leader at the Adventure Outpost before *** for the day. Guest feedback has been forwarded to the appropriate leadership teams for review. We have attempted contact directly with the guest via email and phone with no response. The guest may reach us directly at ***@seaworld.com for resolution.

Received email stating Fun Card blackout date passes *** be puchased for $5 off the $20 price if purchased online. Unable to receive discounted price
I am a long time pass holder and due to the major reduction of pass benefits, have chosen to purchase a Fun Card for 2019. Received email on 17 April 2019 stating "DON'T MISS THIS WEEKEND GET BLOCKOUT DATE TICKET FOR ONLY $20 Fun Card holders can visit Busch Gardens on a single blockout date for only $20. Remaining Festival blockout dates are April 19-27. Buy online and save $5! Maximum one blockout ticket per Fun Card holder per year." Attempted to purchase the Fun card blockout date ticket on 19 April 2019 online for $15 as advertised. As I was unable to do so, I called Busch Gardens at 8:06am Eastern and received a return phone call at 8:15am. The rep was unaware any blackout date pass and had to research the promotion. I offered to forward the email to her and she declined. She eventually found the promotion and advised me the ticket is actually $25 and is available online for $20. Her surly supervisor was also unwilling to view the email and was unable to show me where on the email or the website Busch Gardens says the tickets are $25. I am submitting a complaint due to Busch Gardens' deceptive and fraudulent advertising and false claims provided by customer service.

Desired Outcome

I want Busch Gardens to honor their email and allow to purchase a Fun Card blackout date pass for $15 as advertised or provide a mutually acceptably resolution.

Busch Gardens Tampa Response • May 13, 2019

We are sorry to hear about the guest's experience. We see that the guest has reached out to us directly and their issue has been resolved. If the guest would like additional information, they may contact us at ***@BuschGardens.com

Customer Response • May 14, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was not resolved. No resolution was offered by Busch Gardens, hence the reason for the Revdex.com complaint.

Busch Gardens Tampa Response • May 20, 2019

We have attempted to reach out to the guest via email. The guest may reach us at ***@buschgardens.com.

Customer Response • May 24, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Busch gardens made agreement to allow attendance on any fun card block out date of my choosing.

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Address: 3000 E Busch Blvd, Tampa, Florida, United States, 33612-8734

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