Busch Gardens Tampa

Bought tickets 1 week before they closed and weren't able to use them. Want refunded because I'm not taking my kids there with the risk of Covid-19.
I purchased 2 fun cards and then did the ezpay for a silver pass. This was all done 1 week before Busch Gardens announced they were closing due to the Covid-19. With the restrictions at their parks and the risk of catching Covid-19 and bring it home to family and friends, we are trying to get refunded what we've paid. I've tried calling and have been on hold for several hours at a time. I've tried the "keep your place in line and we will call you back" method and haven't been called back. I've sent emails and have only gotten an immediate response email saying due to higher than normal volume, responses may take longer than usual.
I get all of that, I just want a refund for our 3 passes and for them to stop taking the monthly payment out for the silver pass. I don't want extensions put on our passes, I don't want extra stuff added to our passes. We are not going to go due to the risk. We just want refunded. Especially since we've never gotten a chance to use the passes at all.
The order # is: XXXXXXXXXXXXXX
Barcode for silver pass: AXXXXXXXXXXXXXXXXXX
Barcode for fun card: AXXXXXXXXXXXXXXXXXX
Barcode for fun card: AXXXXXXXXXXXXXXXXXX

Please assist us with this issue. I hear of others getting refunds and I hear of others getting jerked around like we are.

I'm unsure why Busch Gardens refuses to have in place a refund policy for people whose vacations have been impacted by Covid-19.
I live in Oklahoma and had flights to Tampa booked in order to take a cruise July 17 - 23. We had an extra day free in Tampa - so 5 days ago (6/12) I went online and booked tickets in advance for 4 people, the total was $534.

Today (6/17) Carnival called me to inform me that my cruise was cancelled, all cruises were cancelled through July due to Covid-19. There are no more cruises available until October out of Tampa. My kids start back to school in August.

I need the $534 refunded to me so that I can take them somewhere this summer. I understand the standard policy is that the tickets are non-refundable, but it seems every other business understands the pandemic and has a policy in place to address issues caused it. Both American Airlines and Carnival Cruise lines have exceptions for their rules due to Covid, but not Busch Gardens.

I will not be travelling to Tampa, if I ever do rebook a cruise I have no idea at this point what port it will be out of, I need my money back now to take my kids on a vacation.

Do the RIGHT thing, stop holding my money as leverage to MAKE me come back to your park. Give me a refund and the next time I consider a park I will be more likely to go with you again. Force me to come back and if I do, it will be very begrudgingly and certainly NEVER again.

Additionally, I had to hold for over 3 hours to talk to your customer service. The supervisor would not answer my questions as to where the corporate office is to lodge an official complaint - she simply escalated the call so she could justify hanging up on me, which she did - after a total of 4 hours on the phone.

I would be embarrassed to work for a company that offers such pitiful customer service. I played by all your rules, booking online, making a reservation, etc - it was super easy for you to take my money - but now you've made me jump through more hoops than a circus monkey to get a refund. Do what is right. Keep the customers you have.

My order number is XXXXXXXXXXXXXXX

We had 3 months left on our passes to Busch Gardens, Adventure Island, Seaworld, and Aqutica before covid took place. We want a refund.
We paid cash for our passes for our family of 4. We had 3 months left to enjoy Busch Gardens and the 3 other parks... Now due to covid and you are making mask mandatory which my fiance and I will not wear in the summer heat in florida nor my 3 children!! We were looking forward to the new rides at the parks that now aren't open!!! As well as any rides worth riding!! Not to mention now lines are long due to new rules and regulations! We aren't a rich family and this was a huge treat for our family so if we could please be reimbursed for the money the last 3 months that would be awesome.

I was charged more than once for the tickets I purchased. Can't resolve through phone or email
Hello

I'm contacting you in hopes to get an issue resolved. I purchased tickets a few weeks back and noticed I was charged and extra $284.67. This was on top of the 7 tickets I purchased on order number XXXXXXXXXXXXXX.

I tried to resolve this on the phone and thought I had done so but I never received the credit. I called again and didn't receive a call back. I emailed multiple times without a response. The day we were at the park, I thought this would be cared for at the guest relations window but it wasn't. I ended up spending an additional $173 for quick queue and never received the money I was overcharged. I tried once again to call today and did receive a call back. The representative was quick to cold transfer me to the accounting department. I waited on hold for about an hour and hung up.

Can someone please help? This has been ridiculous trying to get this handled.

They stole money from me . I purchased annual passes *** canceled my membership without explanation! I want my money back
I went to the park today 6/13/2020 to only get denied and embarrassed to have to tell my kids we can't go in because my membership was canceled ! They claim I owe them money but I don't owe a dollar to nobody ! They owe me back my money and an apology to my children for the embarrassment we went through today . Then I tried calling emailing and it's like trying to reach *** personally! I'm exaggerating but they have poor customer service and I'm *** extremely upset ! I want my money back or free for a year !

My family and I very much enjoy using our annual passes to Busch Gardens, Sea World, Adventure Island and Aquatica. I give 4 STAR RATINGS to each of those parks based on our experiences (not thrilled with the prices of cabanas). However, mainly because of the unrealistic policy changes due to Covid19, we are canceling our memberships. To force people to wear masks all day in Florida's scorching heat and humidity is asinine, especially when there is 0 proof that cloth and paper masks prevent transmission of the virus. I forsee many guests of these parks passing out from heat stroke and breathing problems. On a lghter note, I also foresee many half sunburned faces. What a sight THAT will be!
My big issue is that I have been calling the call center daily for the last month to cancel said passes, only to reach a recording stating they cannot take my call. During my most recent attempt, I was given an automated option for them to call me back, yet, here I am 2 days later, and have yet to recieve a call. I DO NOT want to keep paying for passes we are not using, yet, I cannot cancel them due to *** customer service. Its beyond me why there are no other options to cancel, especially when the call center was apparently closed during the "pandemic." Very frustrating and unprofessional.

I have been calling and emailing Busch Gardens since June 8th. I have been placed on hold for a total of 8 hours over 2 days & both times, hung up on.
My family and I would like to go to Busch Gardens but the barcode for our annual passes came back as invalid. Our passes are supposed to be in deferment so I tried calling to see about getting our passes our of deferment.

I have been calling customer service since Monday, June 8, 2020. On Monday, the call center was full so I was hung up on my the automated service. On Tuesday, I was told there was a 1507 minute wait, but I could hold my place in line...I'm still waiting (It's Thursday, by the way). On Wednesday, we call again, only to be told by the automated service that there is a 2873 minute wait but it doesn't give me the option to hold my place because I'm still holding my place from YESTERDAY! Today is Thursday, June 11, 2020, we call from my husband's phone and the automated man says the hold time is 92 minutes...hooray for us! Well, it's be 3 hours (I'm still on hold and being offered the hold you place in line thing) and I'm still waiting.

Today, June 12, 2020, I spent spent more than three hours on hold waiting for you all to answer the phone and I was hung up on again. I was told 93 minutes, instead I was on the phone for more than three hours and I still haven't spoken with anyone! The automated service HUNG UP!

Every email has been returned with "Thank you for contacting Busch Gardens Tampa Bay. Your message is very important to us. As part of our continued commitment to the safety of our guests and Ambassadors, and in accordance with guidance from state and local officials, our theme parks will remain temporarily closed. We deeply apologize for any inconvenience.

Given the current environment we are experiencing an unusually high volume of requests and email response times may be delayed.

We are committed to the health and safety of our guests, Ambassadors, and animals in our care and look forward to welcoming you back to our parks soon." However, they aren't closed. We've gotten false wait times and I'm still waiting for a call back from Tuesday when they were supposedly holding my place in line.

My Busch Gardens Passes (3) annual pass ending in Feb 2020, the cards show inactive yet they are still charging me $64.47 per month thru the EzPay.
I have sent message thru Web, wait line on the phone is over 2 hrs and I've only had 1 call back and it was an automated response that hung up on me. I tried to delete my card info on the website but it won't allow me to do that. I responded in Feb that I wasn't renewing and all 3 of our passes show they are no longer active.

I'm needing to get a refund on my trip.
I cancelled my trip due to the corona virus on April 12th and I have not received my refund back yet and it's been 2 months. I need that money back. I have called and called and they keep saying it's just gonna take time but no date can they they give me!!! I want me refund soon!!

I bought two e-tickets from Busch Gardens on November 13,2019 and due to the COVID-19 Pandemic, I was unable to use them as the park is closed.
I filed for a refund May 8,2020 and I still and still haven't received my refund as of June 10th. It has been over thirty days and I am not able get through and contact anyone about this matter. Below is my purchase cost:Item Qty Unit Price Subtotal
Same Day Ticket to Busch Gardens Tampa Bay 2 $94.99 $189.98
Sub Total: $189.98
Shipping: $0.00
Tax: $16.16
Service Fee: $9.99
TOTAL: $216.13

I was Charged but it showed a message on the screen that an error has occured
on June 10, 2020 at 12:51 I was placing an order for two park admission ticket and as soon as I pressed purchase it showed me an error but I was still charged $335. This is no small amount I am a student I have worked hard for my money and then this happens, please resolve this because I am really stressed out over this. I have attached proof down below.

Re: cancelled concert tickets. Said would be refunded over 2 1/2 mos ago. Hundreds of $$$. STILL nothing & cant tell us when to expect it. Really, BG?
No...we've done this SOOOO many times on the phone with you. Please just refund our $$$.

Call us at *** or ***.

We have wasted enough time on the phone with you across the past 2.5 months.

Not fair. Busch Gardens. You're a big business and small businesses are doing a heck of a lot better than you. You still take out our monthly fee for our annual membership... But taking months to return our money for April concert tickets. Wow. Very disappointed.

Promised full refund. More than two months, still no refund.
Purchased 3 two park tickets and 3 quick que tickets 02/27/2020, totalling $481.98. Spoke with Donnie (CSR) 3/31/2020 about issuing a refund due to Covid 19. She stated a full refund of $481.98 is authorized and will be issued. Donnie said it may take a week or two for the refund to be issued. It has now been more than two months and I still have not been issued my refund. I had spoken with a CSR on 04/14/2020, he said "the refund is authorized, although due to the large amount of refunds being issued it may take an additional two weeks." Spoke with another CSR on 04/22/2020 and they stated the same thing as the representative I talked to on 04/14/2020. I have also sent two emails and received generic canned replies. Busch Gardens call center now has an automatic message stating "due to our high call volume, we are unable to take your call at this time." So, now I can't even speak with anyone at SeaWorld/Busch Gardens. I am furious with Busch Gardens about the absolute lack of concern for their customers. I didn't spend $481.98 for 6 pieces of paper, that I printed with my printer, ink and paper. Payment rendered for services never received. I need my money back! It's mine!

Purchased fun passes before virus in February. Haven't been and no refund. Stole $600 from me!!
I purchase five fun cards for adults and one child a total of $606 in February before we knew about the virus. I emailed three times with no response called twice with long hold waits only third time waited an hour spoke to somebody for a refund of our fund passes that we never used and that was purchase before the virus was serious and was it really thought of at that time. I asked for a refund and was basically told no and I'm pretty much out of luck from the way I took it. I have the worst customer service experience. All I want is my money back after losing my job and struggling and explain to them and they didn't care this is wrong by all means especially for people that have lost their jobs It could really use that money to pay the important bills to take care of their family thank you so much Busch gardens for taking my money especially when I have two teenagers and a baby I need to take care of you should really have a little compassion on people that are struggling right now like myself I really hope you understand and refund me my money order number *** It's just February 29th 2020.

This company has been promising a refund to me for over 60 days. No one helps when you call and now I can't even get them on the phone anymore.
We purchased season passes for the year 2020. The park never opened due to the pandemic and now we are moving. I requested a refund for the passed back in March and was told it would be processed but they asked I give them until the end of the month. We are now in June and I have not received the refund. Every time I call they keep apologizing and asking me to be patient. I paid over 600 dollars for tickets I have not been able to use and want my money back. It should not take over 60 days to get my refund. Now when I call it says all circuits are busy and to please try back, so I cannot even get someone on the phone.

The ez-pay passes will not be cancelled even though Busch Gardens is not able to keep their end of the contract.
Busch gardens cannot guarantee that I will be able to be in the park before the passes expire. With the pandemic they have had to make concessions and limited capacity and cannot guarantee that I will be able to use the passes and so if they cannot keep their end of the contract with no limitations due to the pandemic, they should not be holding me to my end and I should be able to cancel them without penalty.

I purchased tickets for concerts. Park closed and I would like a refund

I purchased tickets to a special function called the beer and wine festival but the park closed and was unable to provide the concerts due to covid19. I would like a refund since we could not attend. XXXXXXXXXXXXXXX Order number on 2/6/20. $ 195.24 on my visa bank card
I called and tried to speak with someone at Busch Gardens but they refused to give me a refund and hung up on me.

Flights were cancelled and I am unable to make use of my tickets.
Tried to contact email and phone, no resolution.
Tried to contact through email, no response received after a month. Tried to contact through phone, was disconnected multiple times, the hold music would stop and the associate would disconnect before anything was said. Got to a supervisor and was not offered a solution that is feasible given that I am unable to get to the park since my flights were cancelled.

Refund for Canceled Festival
2/6/2020 I purchased VIP packages for four concerts also a 15 punch sample lanyard for food on 2/29/2020. I attended one concert on 3/15/2020 and was able to use 7 of the 15 punches on the food sample card ,after that the Festival was canceled due to Busch Gardens closing due to the corona virus.On 4/4/2020 I sent an email requesting a refund for the amounts I was not able to attend or samples not received due to no fault of my own.I received a response back stating Busch Gardens wasn't reading any e-mails to call XXX-XXX-XXXX which I did on 4/6/2020 and received a call back on 4/7/2020 at 8:30 a.m. I spoke with Debra from customer relations and she said I would receive a refund in the amount of $273.34 and that it would take a little longer to receive it but I would get it I agreed and hung up it is now 5/24/2020 and haven't received the refund or any response from this business I am an annual pass holder and have been for several years and don't feel this is the way this company should be treating their loyal guests.

Tried to request a refund for annual membership since they are closed.
Requested a refund since I cannot use the membership I bought since they are closed. They said they're not going to give me a refund since already paid in full up front. They should not be allowed to keep people's money if they can't provide the service that their customers paid for