BuySeasons

Restitution: refund of all shipping charges

We apologize that the customer had trouble reaching us, because of the time of year call volumes have been very high We did ship her order on 10/19/2015, and per UPS tracking it was delivered 10/22/ ONce the customer notified us that she did not receive the package we initiated a trace investigation with UPS We have also credited her in full for her order

Tell us why here...We do apologize that we did not meet the customer's expectations The order ending in [redacted] did a contain Presell item, and Presell orders had an estimated delivery dates The manufacturer did push back the delivery of the product to us which affected the delivery estimations We did ship the order overnight to the customer once we received the Presell item, we also requested an additional 5% credit for her inconvenience to bring her discount on the order to 30%

We do understand the frustration and time the customer invested in relation to this order We did experience some delivery delays this Halloween season, and customer service was trying not to exasperate the problem by making additional promises We know this is not the customer's concern and do accept that fact that we did not meet the promise date or the customer's expectations In relation to the company as a whole the vast majority of ours orders are delivered on or before the promise date, and regret that this order was not

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also had to purchase other costumes locally due to the last minute of their update, I do appreciate their attempt to make this unpleasant situation betterI was not able to return my local purchase (purchased before receiving any information from online business) but my children were able to wear the costume they really wanted from this online costume companyThank you for your help Regards, [redacted]

Tell us why here...We do apologize for your inconvenience The order contained a Presell item and per the conformation email "The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteedProducts may occasionally become available earlier or later than the posted date." We do know that the hold time on calls is high due to call volumes We have shipped your costumes and you will receive a tracking email later today, the tracking # 1zxxxxxxxxxx We have also refunding shipping because we did not meet the estimated delivery date, or customer expectations

Tell us why here...We apologize if we did not meet the customer's expectations One of the items on the order was a Presell item so the delivery date is an estimated date The order did ship on 10-22-and was delivered today 10-23- We also provided an additional 10% discount on the order for her inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have stated my case previously and still disagree with the resolution offered Regards, [redacted]

We apologize for the inconvenience, the order did not ship on time Because we can not get the entire order to you in time for Halloween you have been refunded in full We are not able to refund more than the cost of the order, but if the customer would like to place a future order with us we will offer 50% off of up to a $(before discount) order This will be noted on the order ending in *** We have had some late deliveries this Halloween season, but the vast majority of orders are delivered on or before the promise date

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still have not received a credit from this companyUnless there is a check in the mail there is no refund Regards, [redacted] ***

We do apologize that the order did not ship in time to meet this customer's promise date We have credited the customer in full for the order and if she would ever like to place another order with us we are offering her a 40% discount on a future order up to $and free standard shipping

We apologize that you did not receive your order for Halloween We have credited you in full and completed the trace information If/when you place another order with us we are offering you a 40% discount on an order of up to $

We do apologize for not meeting the customer's promise date The customer did contact us a number of times in regard to the status of the order On 10/27/we were told that she did not want to wait any longer and wanted the order cancelledWe have refunded the customer in full through her Paypal account

We apologize for the inventory issue that prevented us shipping both costumes We have credited the customer in full for their order, and delivered the costume that was available

We do apologize that the customer will not receive the costume for Halloween We have credited him full for the order Premium deliveries can only ship to a physical address and because the system reads both lines of the shipping address and a PO Box # was listed in the second line it did not ship Premium delivery

We apologize for not being able to fulfill this order, there was an inventory error that allowed the order to be placed when the costume was out of stock we have credit the customer in full and if/when they would place another order with us we would honor a 40% off cost of on an order up to $before discount

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We did credit the customer on 11/5/and emailed the credit receipt to the customer We have resent the email with the credit transaction ID # which can be verified with the bank/credit card company The bank/credit card company policy may be to hold the funds for 24-hours, but we did request the refund 11/5/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope in the future, Buy Seasons does not make a habit of waiting for Revdex.com complaints before they address there apparent inability to fulfill their commitments I find their message disingenuous at best-this issue has less to do with inventory problems and everything to do with falsely representing my entire order was sent And then doing nothing about it until a Revdex.com complaint was filed I hope the Revdex.com takes a hard look at how many Buy Seasons customers this happened to and considers reducing their business rating so that other people do not fall victim to a morally compromised company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received an email at 6:AM on October I don't know that the order will be delivered that day I work from AM to 7:PM that day and have my paycheck stubs to prove itNothing was at my front door and I'm not surprised since it is the day when strangers come to your house and ask for candy so I was not expecting one since I was not advised someone would be delivering a package until I was already at workI called today to complain again and chatted with someone named Jeffrey since no one picks up the phone and he advised my money would be refunded I am not going to proceed until I get my refund this is not resolved Regards, [redacted]