BuySeasons

We apologize for the inconvenience, your order was delayed and did not process properlyThe shipping was credited on 10/22/in the amount of $ The balance charged $was credited today when the order was cancelled to resolve your complaint As stated you wanted shipping credit and credit for items not delivered The total you were charged on this order was $16.94, and you have been credited in full, and the charge as well as the credit receipts sent you your email

We deeply regret the inconvenience Ms [redacted] suffered do to our shipping her the incorrect sizeWe take every service failure seriously, which is what has allowed us to maintain a A+ rating with the Revdex.com and earn [redacted] 's Circle of Excellence Award for outstanding service each of the past years We are also investing heavily in a new Warehouse Management System that will utilize automated tools to prevent incorrect products being shippedThat enhancement will be complete by January of and holds the promise of insuring 99.9%+ accuracy [redacted] , a Supervisor on our Customer Service Team has been working directly with Ms***He has credited her order in full and requested a check for $to cover the cost of her return shippingI have verified with our Assistant Controller that the check will be mailed on Friday 10/We appreciate Ms***'s willingness to work with us on a resolution and her patience[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has to mail me the item today and to give me the item free (which I did not request) I await the delivery which I expect in a few days Regards, [redacted]

We do apologize for the poor service and broken promises made to our customer The supervisors were relaying information that to the best of their knowledge was accurate, but there obviously was a breakdown We have credited the customer in full for their order ending in Also we are offering the customer 40% off the cost of goods and free standard shipping on a future order This information is documented on the current order ending in Per customer's own acknowledgement this is not for us and we do apologize for not meeting their expectations/promise date on this order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that at least their was a resolution However, I feel like I should have been notified they were out of two of the products prior to shipping and I also had to wait on hold at work for and hour and a half to speak with a representative I also feel as if I should have received some sort of discount on the other products also because of all the hassel and aggravation, but they did not deem that necessary I will never order from this company again, and I would advise no one else to either if you want the products you ordered and in a timely fashion, or if you want any type of updates or customer service Regards, [redacted]

We do apologize for the misinformation given to the customer in regard to the shipping status of his order There was a Presell item on the order and per the order conformation sent to this customer the promise dates are approximations Below is the information provided:How do I Pre-Order an Item?Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock dateJust add the product you want to pre-order to your cart and check out as usualWe will ship the entire order to you when the pre-order item becomes available*Your credit card will not be charged until your order actually ships*Please Note: Orders will ship out after the LAST pre-order item becomes available and not beforeOrders may ship out before the estimated in-stock date if the product becomes available sooner than expected.All in stock items will be held until the last pre-order item becomes availableIf you want these items sooner a separate order must be placed.Pre-Orders are not eligible for the Shipping Guarantee.Expiration Date of the credit card used for the pre-order must be later than the estimated in-stock date of the item.Pre-Order items cannot be added to existing orders.Shipping charges will be based on shipping rates at the time the order is placed.Your credit card will not be charged until the order is shippedThis may be prior to the estimated in-stock date if the product becomes available sooner than expectedThe Pre-Order option is only available on selected products on a first come first serve basis.The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteedProducts may occasionally become available earlier or later than the posted dateSo yes this customer was given incorrect information about when the order would ship but the order was not guaranteed I also apologize for referring to [redacted] as her, that was my error We will credit the customer in full and he is not required to return the order he can donate or use as he sees fit

We do apologize for her troubles We did ship the costume and the spurs separately so the spurs were delivered just later than the costume The costume sent was not an infant costume but we do admit per some of the reviews the vest did run little small but intended for a child of 6-years old This order was already credited in full but we can offer a 40% discount on an order up to $and a free standard shipping on a future order

Tell us why here...We do apologize for the inconvenience, we did have an inventory shortage with these costumes We have already credited in full, the $shipping credit was applied on 10/20/2015, and the cost of the cotumes $was credited on 10/22/

Tell us why here...We apologize for not meeting the customer's expectations There was an inventory error that delayed the order and we were only able to ship of the costumes she ordered We have credited her in full and also shipped the costume we did have

Tell us why here...We are sorry we did not meet your expectations in regard to our customer service We do see the order was cancelled on 10/12/per customer request We have reached out to the customer and will be happy to ship these costumes to her if she would still like them SHe will also be receiving a correspondce from the company as requested

We do apologize for the inventory issues that delayed and ultimately caused your original order to be cancelled and credited in fullWe do/did advertise that we could still get an order delivered by Halloween and the vast majority of all of our orders were delivered on or before the promise dates We did deliver your subsequent order ending in ***, placed on the evening of 10/29/today 10/31/as promised

We apologize that the order was late We did check to see why and per UPS tracking there was a mechanical failure that delayed the order We have credited the customer in full to resolve

We have credited the customer in full on her new order The reason the 2nd order was shipped was that the customer ordered a different size costume It appears on the original order that there was an inventory issue with the size 8, but when the size was ordered it shipped because we did have the size in stock

We do apologize for the delay in credit It appears that the original credit requested failed in our system I have gone ahead and credited in full and emailed a copy of the credit receipt to the email address on your order

We apologize for all the trouble in relation to this order We did request credit on 10/29/but it failed through the automated system We then manually credited the customer on 11/5/ I have emailed a receipt of the credit to the customer to make it easier to verify with the bank/credit card company that the credit has been requested/applied

We first of all would like to apologize for all the trouble you experienced in relation to your order Many of the things that are noted by you coincide with notes/emails/chats related to your order There were issues with the costume you ordered in that the web site stated they were a different size than what we actually had from the distributor Our customer service team did attempt to rectify that by sending a replacement believing it was an error made in the distribution center, only to find out they were sending you the only size of that costume we hadHalloween is our busiest time of the year so the delay in credit is not what we strive for but became a reality for us due to volume Where the crux of this issue seems to digress is with the Return Shipping LabelThe label we sent you, that is attached to your order and is a prepaid label with a tracking # [redacted] was never used by you All of our labels are prepaid, so if you print one from our web site, or have us email you one, you just print it out, tape it to the box and take it to UPS where they scan them and give you a receipt-they can tell by scanning that it is prepaid In your notes, and from the return of the costumes we received from you, the label used had a tracking # [redacted] which is not one of ours That is why UPS charged you for the return Unfortunately we are not able to credit you more than you paid for your order so in order to try and reimburse you for the cost we offered the $on a future order, similar to offering "store credit" which many retailers doOriginally we did try and resolve the problem by sending what we thought would be the costume you ordered, and we did provide a free return labelWe are not sure where the mix up in labels occurred but the one we provided was never scanned by UPSWe still would be more than happy to take an additional $off a future order and will also offer a free economy shipping on that order

We do apologize that there was an inventory issue with the cowboy vest ordered We did reach out to the customer and are sending an alternate costume that includes a similar vest and it has shipped for delivery Friday 10-30-

Hi [redacted] , My apologies for the delay in response, and that you may not have gotten the correct informationUnfortunately in today's fast paced fulfillment world our orders are filled within a very short period of timeOnce an order is sent to be picked there is not a way for us to stop it before it ends up on the trailer for deliveryOur system then waits until the trailer is pulled and scanned at the first location to send any communication so that when you get a shipping confirmation there is data attached to the tracking IDAs for the extra charge, it is clearly described on BirthdayExpress that there are extra fees for shipping to AK which is based on the extra cost involved shipping outside of the lower I have credited your order the entire charge of $29.68, for the inconvenience, and please do not hesitate to reach out to me with any further issuesThanks, [redacted] ###-###-#### x [redacted] Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] The issue has been resolved the day I put in the complaint. I received everthing on time

Tell us why here...We apologize that we did not meet the customer's expectations The customer did order a Presell item and the delivery dates are estimations We did work with the manufacturer to get these costumes as soon as possible so we could ship them to our customers We did cancel the order as requested by the customer and emailed her a credit receipt on 10/20/