BuySeasons

We apologize for the inconvenience the customer had with her order We do see that the customer did contact us with their concerns We did not intentionally give them misleading information, the CSRs were giving them the best information that we had available at that time We did credit the customer in full for the order that was ultimately cancelled and have emailed a receipt of that creditWe also recommend the customer place a separate order so we could ship the other costumes that we did have so she would get them the rest of their order We did ship order ending in 0075, and for her inconvenience credited that order in full, a $which should compensate the extra shipping she had to pay to get her daughter's costume

We do apologize for the trouble you had with this order It did complete in out system and created a shipping label 1Z883Y65YWon 10/20/ It appears that the order did not ship properly because when you track the package there is no movement Our phones were extremely busy during the Halloween season so I understand that it would have been difficult to reach us We have credited you in full for your order and emailed the credit receipt to you We would like to offer 30% off and free budget shipping on a future order of up to $

Tell us why here...We apologze for the shipping delays and not meeting out delivery guarantee We did cancel the order as requested and have credited the customer in full $

We apologize for not shipping your order on time We have credited the customer in full as requested in the amount of $

One of our Senior Customer Service Representatives, Monica, reached out to the [redacted] , on the day of the complaint and credited back $20.76, the full amount of [redacted] 's order [redacted] indicated that she was satisfied with this resolution

We apologize for all the issues with this order. We have emailed a free UPS return shipping label to the customer today. We have credited not only the shipping but the cost of goods and would appreciate the customer returning the costume and gloves.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response and would have accepted the offer if the refund had indeed been issued to the account alreadyWe have checked several times and it has not shown upI would like the receipt of the refund forwarded to my email and the attached emailOnce we see that it has been issued to us and is posted, we will accept the offerUntil then, I must decline Regards, [redacted]

We do see that the expected delivery on this package is after Halloween None of out international deliveries are "guaranteed" and that is posted on the website We also spoke with this customer before it shipped and explained that we could not guarantee it by the weekend but he wanted it shipped anyway We have credited the customer in full and he does not have to return the costume

We apologize for the inconvenience This customer did receive their order later than the promise date We credited the original shipping $ The order did ship and was delivered and signed for on 4/1/

Tell us why here...We apologize for the inconvenience The cardholder was credited in full $on 10/18/because the order did not ship as expected and would have been too late for their party They were credited thru their [redacted] account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I agree with what you are saying, but have to work with the options I have available We have attempted to make you whole with the store creditI do understand that you followed the instructions provided by Amazon and agree it would be nice if they would link to our return policy, but they don't and although we can make suggestions to Amazon it is ultimately their decision It may be something that you could pursue with Amazon in that you were following their instructionsWe can not dictate what they have on their site, or how the site is set up The offer we made is the option that I have available to rectify this, and apologize if it does not work for you

Tell us why here...We apologize if we did not meet your expectations in regard the customer service we provided It is true that most orders placed before 2pm will ship the same day, the exception is during the Halloween season During this time of year the orders may not ship same day but we will ship them with a ship method to meet delivery expectations The order shipped and we upgraded the ship level, to make sure it was received on time It was deliverd on 10/22/which is within the estimated delivery as stated by the customer

We apologize that we did not meet the promise date on this order We did not ship anything to this customer, originally there was a partial credit applied and since then the balance of the order was credited when cancelled per her request

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My only worry is that the card that I originally used in purchase has been deactivated since it has since been lostAm I able to give the company a different card number or what can I do to make sure that the credit gets back to my account Regards, [redacted]

We apologizeWe originally did not realize that the shipping upgrade was paid for on a credit cardWe had sent the entire credit to [redacted] , but they rejected the $as over the total amount the customer had paidThe $was credited 4/2/to complete the credit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This complaint does not appear to be validThe order number listed in the complaint is not for the amount nor the items the customer discusses within her complainThe amounts are not even closeWe searched out systems using all available information, including the customer name, phone number, and email address and found only one order for this customer, and again it is not for the items or amounts listed in this complaint [redacted] *a senior CSR, then reached out to the customer by email and voice mail to try to gather the details and resolve the issueThe customer still has not responded to [redacted] .As verification, I am attaching a screen shot of the only order in our system form this customerIf the customer will follow up with us we will be happy to investigate further, but as of now we have to assume the customer's dispute must have been with another vendor since we have no record of this transaction and the customer is not responding to us

Customer has received a full credit, in additiona lto a partial orderWe apologize for the inconvenience and hope this resolution satisfies the customer