BuySeasons

On Fri, Oct 24, at 3:AM, [redacted] < [redacted] > wrote:Re: ID [redacted] At 03:38:on Friday October 24th I received email notification that my credit card was credited for the full amount due, $35.98.Therefore this matter has been resolved as my money was refunded in full.Thank you very much for your assistance Contact me by the method of your choosing if any additional information is required.Sincerely, [redacted]

Tell us why here...We apologize for not meeting the customer's promise date, the order did ship late We have credited the customer in full and he can keep the costumes once received

Tell us why here...We apologize that we did not meet our customer's expectationsThe delivery of the Disney's Descendants: Deluxe Mal Coronation Costume For Girls was delayed by the manufacturer so our Presell order delivery dates were later than expected It appears this caused some confusion and the customer ultimately asked for the order to be cancelled We did credit her in full $on 10-15-15, and on 10-16-reached out to the customer and provided her the credit transaction ID # [redacted]

We did credit in full 10/29/2015, and today email a receipt of the credit transaction to this customer It may take the bank/credit card company a few days to release the funds to the account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I would just like it noted that as of today, Nov2nd, nothing has been credited to my accountI am hopeful it will be soon Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As we are going into our busy season we are working with some seasonal Customer Service agents, and my apologies that they missed this policyWe have put a call into ***, and would like to send him a costume the next size up at no chargeThe representative will be spoken to about situations like this, and it should not be an issue going forward

Tell us why here...We apologize for the inconvenience There was a Presell costume on the order and when we attempted to complete the order the payment failed We did reach out to the customer to obtain a new/different credit card and the 1st attempt failed as well We had to get an alternate card to obtain payment before shipping At this point the customer was skeptical and decided to cancel We have credited in full $and emailed a receipt of the credit transaction to the customer

We do apologize for your inconvenience We have credited you the balance of your order $29.26, $had been credited in conjunction to the return Total credit $

We do apologize for you not receiving your order A shipping label was created and the order packed and sent but appears was lost because never scanned at next checkpoint We have credited you in full and emailed a credit receipt We would like to offer you 30% off a future order up to $and free budget shipping for your troubles

We do apologize for all the trouble with this order The customer is correct that there were inventory issues with the order We have credited the customer in full for the order and they can keep/donate he shield they received

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I placed this order on the 14th of October I have spoken to someone regarding this issue every single day They did not even resolve the issue once I put a complaint in to the Revdex.com I was told that they refunded my money for my trouble and my costume would be here on the 26th Then I received an email that stated the costume was shipped "Premium" and would be here no later than the 27th When my year old daughter and I opened the box, it was a box full of ACCESSORIES and no costume as promised I had a very disappointed little girl as she has been waiting on a costume that was "IN STOCK" and guaranteed by October 20, before her party and before her dance recital and now she doesn't even have a costume for Halloween After we opened the very disappointing box, I called Costume Express ONCE AGAIN and was on hold for over an hour When I was finally able to speak with a live representative he told me that the costume was "OUT OF STOCK" and there is nothing they can do about itWhen I asked to speak with a supervisor he disconnected the call I once again checked online on their site to see if they were actually out of stock and they were in every size except a size I once again called and was on hold for over an hour When I finally got through to a rep she told me that she could not hear me I said no you can because you are answering every question I ask and I can hear you perfectly I asked to speak with a supervisor so that I could have a size costume sent to me and she placed me on hold and never returned As a mother I always order a size up so possibly my child can wear for a while or for play But a size will work I have been given the run around non-stop with all of the rude representatives that guarantee, place you on hold and never return My child has no costume, but all of the accessories I want a size sent to me with shipping so that we receive it BEFORE Halloween For someone paying this amount of money and placed the order in plenty of time with the pay for extra shipping, I do expect for a company to come through on their end of the deal I have been met with lie after lie after lie I have attached the packaging slip that no one knows why the costume had been the only thing cancelled for your review All we want is a costume! Thank you for your time and attention to this very annoying matter Respectfully, [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did see the refund in my account I did not see the 40% off with the free shipping, however, I called Birthday Express and they said that it is noted in my account So ***, the representative, said that after I place my next order, I should contact Birthday Express with my order number and they will deduct the 40% and give free shipping at that time I am satisfied with that I do hope that they can get whatever issues resolved so customers don't have to experience this type of treatment They have great products and great prices - but without great service, the products and prices are meaningless to a consumer Regards, [redacted]

We do apologize for the late delivery and did credit shipping plus an additional discount Per the desired outcome from the original Revdex.com complaint the customer stated "Delivery of order by 10/or I want a full refund The package was delivered on 10/30/@ 9:am, so we did fulfill the customer's desired outcome? We will credit the balance of the order for the customer and he does not have to return the costume, it is unfortunate that there was this misunderstanding of what would have really resolved this issue for the customer

Tell us why here...We apologize for the late delivery, the order did arrive day later than the promise date We have credited the shipping cost as well as the cost for the daughter's costume, wig and wand

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the reason we were here is because I filed this complaint before you decided to do your jobs which you only did because I filed the complaint where I canceled before you shipped the costumes that never came here but I did receive the refund which was what we asked for so the issue is resolved thanks Regards, [redacted]

We do apologize for the inconvenience The customer is correct the order did not ship properly and was ultimately cancelled We did credit in full $and have emailed the credit receipt to the customer

We apologize for the late delivery The customer is correct it did ship late and wait times for the call center were long We have credited the shipping charges because the package did arrive late

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for the inconvenience We did ship the order and it was delivered a day late (10/28/22015) The customer did call and state they were missing itemsWe credited shipping because the order was a day late, and the missing product