Byrider Sales of Indiana S, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question. *** *** is upset regarding her account. As a result, she would like to be able to purchase another vehicle*** *** purchased a Chevrolet
Cobalt on June 25, from the company-owned J.DByrider located in Indianapolis, IN. In February 2016, *** ***’s vehicle was in an accident and subsequently deemed a total loss. Following the accident, CNAC attempted to place *** *** into a new vehicle. However, the income she provided could not be used. In order to proceed, *** *** will need to provide better proof of income. Account notes also indicate that *** *** mentioned that she may be filing for bankruptcy. *** *** should be aware that the bankruptcy would need to be discharged before she can be considered for a new vehicle. J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider/CNAC was sorry to learn of *** ***’s dissatisfaction as expressed in her complaint to your officeManagement will be contacting *** *** in order to discuss re-applying for a vehicle. The company-owned J.DByrider/CNAC would like to apologize to *** *** for any inconvenience, and looks forward to assisting her Thanks,J.DByrider/CNAC Customer Service

In the case of *** Hetherington, we have reviewed this matter fully. Mr*** is upset regarding the application process for auto-financing. J.DByrider/CNAC was sorry to learn of Mr. *** dissatisfaction as expressed in his complaint to
your office. Although it is the goal of J.D. Byrider and CNAC to assist every potential customer in securing auto-financing,this cannot always be accomplished. J.D. Byrider/CNAC would like to apologize to Mr*** for any inconvenience he experienced. In the event that his circumstances change, J.DByrider/CNAC would gladly revisit the application process with MrHetherington. J.D. Byrider/CNAC appreciates Mr*** interest, and looks forward to hearing from him in the future.Thanks,J.DByrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response does not adress the largest issue with the companyMy largest complaint is the deceptive nature in which I was sold a product by jd byriderIf the proposed resolution were to accept the trade with a lower balance, this would provide no restitution for the unfair and deceptive practiced of jd byrider and the sales forceI was instructed that the vehicle had condition, when in reality it was anotherHow would It be justifiable to say "trade with a lower balance" when the balance is not justified due to the pretenses the vehicle was presented under? I have no interest for the issue I be closed without some form of restitutionMy honest believe is the bussiness has not attempted to resolve any issues, and hopes the consumer would be negligent and miss the option to reply I the response, resultin in a closed complaintI stand by the fact that I was lied to (given information with no possible way for a sales person to know, given the information provided by auto check) and deceived into purchasing a vehicle for much more that it turned out to be worth.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. The action is to be taken on 3/26/and we will be dropping off the vehicle on 3/25/JD Byrider has agreed to replace both front tires, send the car out for an alignment and correct the computer error code that popped up when we went there on 3/20/15. Once the work is completed and we are satisfied, then I can close out the complaint
Regards,
*** ***

I have attached the notes from *** *** account as well as the only record we have of service for this vehicle. We were not aware of all the problems that were wrong with this vehicle prior to the vehicle being stolen. We have had very little contact with *** between the time
of the initial service appointments through mid December of when the payments stopped on the vehicle. We have picked up the vehicle from the *** state police and have sent *** letters stating that we were repossessing the vehicle. As part of this process *** was sent a letter stating that all personal items that were in the vehicle were removed and are being stored at our location, these items are available for pickup during business hours. We would be willing to work with the customer however as you can see from notes on the account, *** never responded to any of our calls. Thank you,Katie F*Office Manager

In the case of *** ***, we have reviewed this matter with full cooperation of the company-owned J.DByrider in question. Mr*** is upset regarding his vehicle. As a result, he is requesting a new tireMr*** purchased a Chevrolet Malibu on June 14, from the
company-owned J.DByrider located in Columbus, OH. The vehicle is covered by a 12 month or 60,000mile limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued useJ.DByrider strives to achievethesatisfaction of each customer. Thecompany-ownedJ.DByrider wassorryto learn of Mr***’sdissatisfaction as expressed in his complaint to your office. In a show of goodwill, management has agreed to place a new tire on his vehicle. At this time, it is recommended that Mr*** contact the service center at 614-575-8542. The company-owned J.DByrider would like to apologize for any inconvenience, and is committed to ensuring that Mr*** has safetransportation Thanks,J.DByrider Customer Service

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question. *** *** is upset regarding her account/vehicle. As a result, she would like to return the vehicle and receive a refund*** ***
purchased a Kia Optima on January 25, from the company-owned J.DByrider located in Indianapolis, IN. Prior to purchase, she went through a closing procedure where the contract was reviewed. During this time, the purchase price and financing terms were explained to her. Once she stated that she understood the agreement, she then signed her name to the contract. Please note that the sales process is designed to assist customers in fully understanding their contractual obligations, and that *** *** had several opportunities to ask questions or have the contract explained in further detail. Comparing the purchase of a vehicle through the J.DByrider program to the pricing listed through a third-party is not an accurate measurement of vehicle value. The vehicles that are sold through J.DByrider undergo not only a comprehensive pre-sale inspection, but also a significant reconditioning process prior to sale. A third-party’s estimated resale value of the vehicle would not take these factors into consideration J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider/CNAC was sorry to learn of *** ***’s dissatisfaction as expressed in her complaint to your office. Nevertheless, CNAC is unable to adhere to her requested resolution. If *** *** has any further questions or concerns regarding her account, it is recommended that she contact CNAC management at 317-354-4460. The company-owned J.DByrider/CNAC will continue to accommodate *** *** to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question. Mr*** is upset regarding his vehicle. As a result, he would like to have the vehicle repaired. Mr*** purchased a Oldsmobile
Silhouette on July 14, from the company-owned J.DByrider located in Pittsburgh, PA. The vehicle was covered by a month or 36,mile limited warranty which mainly covered the major components of the power train. Unfortunately, the limited warranty is no longer valid due to both time elapsed since purchasing and Mr*** exceeding the 36,mile limitation. While the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use. Since filing the complaint, management has contacted Mr*** and set a service appointment. The company-owned J.DByrider stands behind their service center, and is committed to ensuring that Mr*** has safe transportation. Mr*** has also set a sales appointment to discuss the option of getting into a new vehicle. J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider was sorry to learn of Mr***’ dissatisfaction as expressed in his complaint to your office. The company-owned J.DByrider will continue to accommodate Mr*** to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider Customer Service

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question. *** *** is upset regarding her previous account. As a result, she would like her travehicle returned and a refund. *** ***
purchased a Saturn Aura on June 23, from the company-owned J.DByrider located in Columbus, OH. *** *** was listed as the co-buyer on the account. At the time of purchase, *** *** was wearing a Crowne Plaza uniform and had paystubs from Crowne Plaza. Following a missed payment, CNAC attempted to contact Crowne Plaza regarding *** *** employment status. At that time, it was discovered that he no longer worked there. *** *** did state that he worked at *** ***, however, he was not there for the requisite 30-day period so CNAC relied on the Crowne Plaza income to qualify him. *** *** was also not on the job for days, so CNAC did not use her income. After unsuccessfully attempting to bring the account current with *** *** and *** *** and in order to protect the collateral, CNAC deemed the vehicle eligible for repossession. The vehicle was subsequently repossessed and CNAC released *** *** and *** *** from their contractual obligations. J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider/CNAC was sorry to learn of *** ***’s dissatisfaction as expressed in her complaint to your office. Nevertheless, they are unable to adhere to her requested resolution. The company-owned J.DByrider/CNAC appreciated *** ***’s business and wishes her all of the best in her future endeavors.Thanks,J.DByrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** The salesperson who is employed by Company J.DByrider made an error, by presenting a vehicle to me under pretensesThe vehicle, which was purported to be, by the sales person, the only wheel drive vehicle on the sales lotThis was my main incentive and reason to to purchasing said vehicle with the 4WD capabilities The Company should rectify the problem whether it was caused by error in judgement, or fraudulent sales tactics, and right the wrong.In response to taking it to a mechanic of my own choosing, I was not given that option at the time of purchasing.I would also like to say, the importance of the 4WD option in a vehicle is critical to me I suffer from an anxiety disorder, which causes me a great deal of turmoil while I am driving in adverse conditions, such as snowThe safety and assurance of having a 4WD vehicle is not only a want, it is a necessityI limit my driving to local, as well as work because anxiety effects my lifeI have many people who will attest to this fact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Inthe case of *** ***, we have reviewed this matter with the fullcooperation of the company-owned J.DByrider/CNAC in question. Ms*** is upset regarding heraccount. As a result, she would like to be placed into a different vehicle and have her March payment
refunded. Ms. *** purchased a Lincoln Town Car on October 29, from thecompany-owned J.DByrider located in Toledo, OH. On February 25, 2015, Ms*** called thecompany-owned CNAC stating that she had been in an accident and that hervehicle had been impounded. After being notified of the accident, it was discovered that Ms*** did not have fullcoverage insurance. Seeing as she was uninsured, the company-owned CNAC told Ms*** that they would considergetting the vehicle out of impound based on the condition following aninspection. Unfortunately, they were unable to inspect the vehicle at the impound lot. Ms*** then provided pictures of thevehicle to CNAC. The pictures were reviewed and the decision was made to not recover the vehicle. CNAC management has reviewed several of Ms.***’s phone calls, and at no time was she told that her vehicle would berecovered if she made her March payment. Ms*** should be aware that it is her responsibility to retrieve hervehicle from impound as well as maintain her account. J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider/CNAC was sorry to learn of Ms***’sdissatisfaction as expressed in her complaint to your office. Nevertheless, the company-owned J.D.Byrider/CNAC is unable to adhere to Ms***’s requested resolution to placeher into a different vehicle and refund her March payment. If Ms*** has any questions or concernsregarding her account/vehicle, it is recommended that she contact CNAC management directly at 419-842-1755.Thanks,J.DByrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider in question. Mrs*** is upset regarding her vehicle. As a result, she would like to have the vehicle repaired or be placed into a different vehicleMrs*** purchased
a Chevrolet Trailblazer on March 31, from the company-owned J.DByrider located in Dayton, OH. The vehicle is covered by a month or 36,mile limited warranty which mainly covers the major components of the power trainWhile the company-owned J.DByrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use. Per management, the service center is waiting on a new fuse block. Once it arrives, Mrs*** will be notified and the repair will be performed free of charge. The service center would like to apologize to Mrs*** for any inconvenience that she may have experienced. J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider was sorry to learn of Mrs***’s dissatisfaction as expressed in her complaint to your office. The company-owned J.DByrider will continue to accommodate Mrs*** to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider Customer Service

At this time, the position of the company-owned J.DByrider has not changed.Thanks,J.DByrider Customer Service

In the case of *** ***, we have reviewed this matter with the fullcooperation of the company-owned J.DByrider in question. Ms*** was upset regarding hervehicle. Please note that since filing the complaint, both parties have come to an agreeable
resolution.Charles Tillett purchased a Saturn Astra on December 6, from thecompany-owned J.DByrider located in Parma, OH *** *** is listed as the co-buyer onthe account. The vehicle is covered by a month or 36,mile limited warranty which mainly covers the majorcomponents of the power trainWhile the company-owned J.DByrider understandsthat dealing with any mechanical issue can be frustrating, a used automobile,like any mechanical device that is subject to wear and tear, will requireregular maintenance and repairs in order to ensure its continued use. Account notes indicate that a technician completeda test drive with Ms*** on March 20, 2015. Following the test drive, the service center agreed to replace the fronttires on the vehicle as well as perform a wheel alignment. Ms*** agreed to the work and wassatisfied with the proposal. The service center is currently waiting on Ms*** to schedule the appointment. The company-owned J.DByrider will continueto stand behind their limited warranty, and would like to apologize to Ms. *** for any inconvenience that she may have experienced.J.DByrider strives to achieve the satisfaction of each and every customer. Thecompany-owned J.DByrider was sorry to learn of Ms***’s dissatisfaction asexpressed in her complaint to your office. The company-owned J.DByriderwill continue to accommodate MrTillett and Ms*** to the best of their abilities, and hopes to moveforward amicably in their relationship with them.Thanks,J.DByrider Customer Service