Byrider Sales of Indiana S, Inc.

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. Ms*** is upset regarding her previous account. As a result, she is requesting a refundMs*** purchased a Kia Optima on November 17,
from the J.DByrider franchise located in Richmond, VA. Shortlyafterpurchasing, she becamedelinquentduring the deferreddownpayment portion of her contract. The delinquencycontinued into her contractually obligated bi-weekly payments. After unsuccessfully attempting to bring the account current and with no definitive payment arrangements, *** deemed the vehicle eligible for repossession. Following the repossession *** offered Ms*** a mutual release, however, she refused. Per the terms of the agreement, both parties would be released from any further claims related to the transaction. Per management, the mutual release was recently emailed to her. Records indicate that the account was backed-off on March 16, due to non-payment. While the account is backed-off, Ms*** is still responsible for the balanceJ.D. Byrider strives to achieve the satisfaction of every customer. The J.D. Byrider/***franchise was sorry to learn of Ms***’ dissatisfaction as expressed in her complaint to your office. Nevertheless, they are unable to adhere to her requested resolution. If Ms*** would like to move forward with the mutual release, it is recommended that she contact *** management at 804-918-9600.Thanks,J.DByrider/*** Customer Service

Per accounting, a check for TCB Auto Service was issued on 6/28/ The company-owned J.DByrider would like to apologize for any inconvenience.Thanks,J.DByrider Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Records indicate that Mr. [redacted] visited the J.D. Byrider dealership located at 8581 Beechmont Ave. Cincinnati, OH on October 24,...

2017 to apply for auto-financing.  At that time, his application was not approved.  Mr. [redacted] should be aware that the promotional deal also includes sales tax, as is standard with any vehicle sale.  Records indicate that he was informed of the $500 down payment before he came back to the dealership for the second time.  The company-owned J.D. Byrider/CNAC welcomes Mr. [redacted] to contact the dealership directly to further discuss the application process, and answer any questions that he may have.  Please call 513-407-4111and ask to speak with the Sales Manager. The company-owned J.D. Byrider/CNAC would like to apologize to Mr. [redacted] for any inconvenience, and looks forward to hearing from him.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding her previous account.  As a result, she is requesting to have her credit bureau updated. Ms. [redacted]...

purchased a 2004 Chevrolet Trailblazer on November 19, 2014 from the company-owned J.D. Byrider located in Madison, TN.  Records indicate that shebecame delinquent on her contractually obligatedbi-weekly payments.  In November 2015 Ms. [redacted] notified the dealership that she no longer wished to maintain possession.  The vehicle was subsequently repossessed and sold at auction.  The proceeds were then applied to her account, all per proper procedures.  Following the sale of the vehicle, all the appropriatedocumentationwassent to the address on file.  The dealership denies her claim that the service center refused to fix her vehicle.  J.D. Byrider strives to achieve the satisfaction of each customer.  The company-owned J.D. Byrider/CNAC wassorryto learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, they are unable to adhere to her requested resolution.  After athoroughreview, it has been determined that her creditbureau is accuratelyreporting the account status.  The account is reporting as a voluntary surrender charge-off with a remaining balance.   If Ms. [redacted] has any further questions or concerns, it is recommended that he contact the credit reporting agencies to dispute the account.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/[redacted] in question.  Mr. [redacted] is upset regarding his vehicle.  As a result, he is requesting to have the vehicle repaired or receive another vehicle. Mr. [redacted] purchased a...

2006 Chevrolet Trailblazer on January 29, 2018 from the company-owned J.D. located in Bedford, OH.  The vehicle is covered by a 36 month or 36,000 mile limited warranty which mainly covers the major components of the power train.  While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. Account notes indicate that the vehicle has only been in to the service center once since purchasing.  J.D. Byrider strives to achieve the satisfaction of every customer. The company-owned J.D. Byrider/[redacted] was sorry to learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your office.  At this time, it is recommended that Mr. [redacted] contact the service center at 440-399-0510.  The company-owned J.D. Byrider will continue to stand behind their limited warranty, and is committed to ensuring that Mr. [redacted] has safe transportation. Thanks,J.D. Byrider/[redacted] Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] was upset regarding her account/vehicle.  Please note that since filing the complaint, this matter has been addressed. ...

   Ms. [redacted] purchased a 2012 Chevrolet Impala on [redacted] from the company-owned J.D. Byrider located in Indianapolis, IN.  Per management, Ms. [redacted] has been contacted and is set to visit the dealership on June 12, 2017.  At that time, her contract will be rewritten.  She also will be scheduling a time to have her windshield fixed. J.D. Byrider strives to achieve the satisfaction of every customer.  Thecompany-ownedJ.D. Byrider/CNAC wassorryto learn of Ms. [redacted]s dissatisfaction as expressed in her complaint to your office.  The company-owned J.D. Byrider/CNAC would like to apologize to Ms. [redacted] for any inconvenience,and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

Records indicate that Ms. [redacted] was a co-signer on an account that was charged-off.  She later filed bankruptcy.  Giver her history, the underwriting team is requiring a larger down payment.  This is not to satisfy the previous debt, but rather to show commitment on the new...

deal.  If Ms. [redacted] has any further questions or concerns, it is recommended that she contact the dealership at 216-398-7000 and ask to speak with the Sales Manager.  Thanks,J.D. Byrider/[redacted] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They lied canc  they sold us junk and no is wasnt wearing a uniform and they got the payment and my car I want my stuff back they scammed me 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding her previous account.  As a result, she would like to be able to select another vehicle.  Ms. [redacted]...

purchased a 2007 Chevrolet Trailblazer on August 3, 2015 from the company-owned J.D. Byrider located in Columbus, OH.  Records indicate that Ms. [redacted] fell behind on her initial contractually obligated payments.  After unsuccessfully attempting to bring the account current with Ms. [redacted] and with no definitive payment arrangements, CNAC decided to end their business relationship with her.  Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, CNAC is unable to adhere to her requested resolution.  The J.D. company-owned Byrider/CNAC appreciated Ms. [redacted]’s business, and wishes her all of the best in her future endeavors.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider in question.  Ms. [redacted] is upset regarding her vehicle.  As a result, she would like to have the vehicle repaired and be provided a rental vehicle in the...

meantime.  Ms. [redacted] purchased a 2007 Dodge Caliber on November 25, 2014 from the company-owned J.D. Byrider located in Florence, KY.  The vehicle is covered by a 24 month or 24,000 mile limited warranty which mainly covers the major components of the power train. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Per management, Ms. [redacted] was recently provided a rental vehicle at no cost as a one-time courtesy.  At the time, she was made aware that this would not be an option in the future.  Account notes indicate that Ms. [redacted] schedule a service appointment for August 5, 2015, however, she failed to bring her vehicle in.  The service center has since attempted to contact Ms. [redacted] in order to reschedule.  The company-owned J.D. Byrider would like to remind Ms. [redacted] that her vehicle can only be serviced once it is made readily available. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  At this time, it is recommended that Ms. [redacted] contact the service center directly at 859-538-1200 to schedule an appointment.  The company-owned J.D. Byrider will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

At this time, it is recommended that Ms. [redacted] contact management at 317-354-4444.  Thecompany-ownedJ.D. Byrider/CNAC will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

Ms. [redacted] - Please find enclosed the response for [redacted]. Also attached is a copy of the AutoCheck title check report, as outlined in the response. If you have any questions feel free to email me or call me directly at 317­249-[redacted].
Thanks,
Chris [redacted]
J.D. Byrider...

Systems
In the case of [redacted], we have investigated this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question. Mr. [redacted] is upset regarding his vehicle/account. As a result, he would like to trade his vehicle in and receive a different one.
Mr. [redacted] purchased a 2006 Chrysler Sebring on June 28, 2013 from the company-owned J.D. Byrider located in Columbus, OH. At the time of purchase, Mr. [redacted] was provided with an AutoCheck title check report dated June 13, 2013. At that time, the title check found no indication of any major undercarriage damage. However, it was noted that the vehicle was a rental/fleet vehicle at some time. When presented to Mr. [redacted], the company-owned J.D. Byrider offered the vehicle for sale in good faith based on the information provided in the AutoCheck title check report. Please find attached a copy of the AutoCheck title check report provided at the time of purchase.
J.D. Byrider strives to achieve the satisfaction of each and every customer. The company-owned J.D. Byrider/CNAC was sorry to learn of Mr. [redacted]'s dissatisfaction as expressed in his complaint to your office. Unfortunately, the company-owned J.D. Byrider/CNAC is unable to adhere to Mr. [redacted]'s requested resolution to accept his vehicle as a trade in. Management has notified Mr. [redacted] that in order to trade his vehicle in, he will need to lower his overall balance. The company-owned J.D. Byrider/CNAC will continue to accommodate Mr. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owed J.D. Byrider/CNAC in question. [redacted] is upset regarding her vehicle.  As a result, she would like to have the vehicle repaired or be placed into another vehicle.[redacted] purchased a...

2005 Ford Freestar on August 22, 2013 from the company-owned J.D. Byrider located in Monroeville, PA.  The vehicle was covered by a 36 month or 36,000 mile limited warranty which mainly covered the major components of the power train. Unfortunately, the limited warranty is no longer valid due to [redacted] exceeding the mileage limitation. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Please note that the service center has been diligent in addressing [redacted]'s mechanical concerns, with the limited warranty being upheld in full.J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of [redacted]'s dissatisfaction as expressed in her complaint to your office.  Account notes indicate that [redacted] has declined a number of repairs to her vehicle, including having the radiator replaced.  The service center would like to remind her that failure to address the radiator issue could lead to transmission failure.  Even though the limited warranty is no longer valid, [redacted] should be aware tat J.D. Byrider offers a reduced labor rate and no markup parts policy for non-covered repairs.  If [redacted] would like to schedule a service appointment, it is recommended that she contact the service center at [redacted].Thanks, J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider in question.  [redacted] is upset regarding his vehicle.  As a result, he is requesting the vehicle be repaired free of charge. [redacted] purchased a 2003 Chevrolet...

Tahoe on January 14, 2015 from the company-owned J.D. Byrider located in Madison, TN.  Thevehiclewascoveredby a 24 month or 24,000 mile limited warranty which mainlycoveredthe major components of the power train. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use. Unfortunately, the limited warranty is no longer valid due to [redacted]exceedingthemileagelimitation.  In fact, he has placed over 50,000 miles on the vehicle since purchasing. Please note that the service center has upheld theirlimitedwarranty obligations in full. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry to learn of [redacted]’s dissatisfaction as expressed in his complaint to your office.  Nevertheless, they are unable to adhere to his requested resolution.  Service records show that [redacted] was given an estimate in June 2016 regarding the mechanical issues with his vehicle.  The repairs were broken down by severity and he declined them all.  Since filing the complaint, management has attempted to contact [redacted] to review his options regarding the vehicle.  The company-owned J.D. Byrider will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.D. Byrider Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider in question.  Ms. [redacted] was upset regarding her vehicle.  Please note that since filing the complaint, this matter has been addressed. Ms. [redacted] purchased a 2007...

Chevrolet Equinox on August 15, 2015 from the company-owned J.D. Byrider located in Columbus, OH.  The vehicle is covered by a 24 month or 24,000 mile limited warranty which mainly covers the major components of the power train. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Per management, the vehicle is currently in the service center and Ms. [redacted] has been contacted regarding the needed repairs.  A number of the repairs are covered under the limited warranty, and Ms. [redacted] was made aware that she may be responsible for a diagnostic fee.   J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  The company-owned J.D. Byrider will continue to stand behind their limited warranty, and is committed to ensuring that Ms. [redacted] has safe transportation.  Please note that the service center has upheld theirlimitedwarranty obligations in full. The company-owned J.D. Byrider will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her. Thanks, J.D. Byrider Customer Service

In the case of [redacted], we have reviewed this matter with the fullcooperation of the company-owned J.D. Byrider in question.  Ms. [redacted] is upset regarding hervehicle.  As a result, she would like for the vehicle to be repaired or be placed into a different vehicle. ...

 Ms. [redacted] purchased a 2005 Ford Explorer on August 19, 2014 from the company-ownedJ.D. Byrider located in Mishawaka, IN.  The vehicle is covered by a 24 month or 24,000 mile limited warranty which mainlycovers the major components of the power train. While the company-owned J.D.Byrider understands that dealing with any mechanical issue can be frustrating,a used automobile, like any mechanical device that is subject to wear and tear,will require regular maintenance and repairs in order to ensure its continueduse.  Per management, the company-owned J.D. Byrider has scheduled a service appointment at a local Ford dealership forWednesday January 21, 2015.  The Mishawaka J.D. Byrider service center will work with the Ford dealership to resolve Ms. [redacted]’ mechanical concerns. The company-owned J.D. Byrider would like to apologize to Ms. [redacted] for any inconvenience that she may have experienced. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry tolearn of Ms. [redacted]’ dissatisfaction as expressed in her complaint to your office.  The company-owned J.D. Byrider will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/[redacted] in question.  Ms. [redacted] is upset regarding her previous account.  As a result, she is requesting that hercreditbureaubeupdated.  Ms. [redacted] purchased a 2002...

Pontiac Grand Prix on February 5, 2009 from the now closed company-owned J.D. Byrider located in Marietta, GA. Whilethedealershipisclosed, the company-owned [redacted] is still operating and maintaining customer accounts.  Account notes show that shevoluntarilysurrenderedthe vehicle in October 2011.  As such, the vehicle was subsequently sold atauction.  The proceeds were then applied to her account, all per proper procedures. Following the sale of the vehicle, [redacted] sent the appropriatedocuments to the address on file. Records indicate that Ms. [redacted] has disputed the account status several times in the past.  After multiplethoroughreviews, it was determined that her credit bureau is accurately reporting theaccount status.  Ms. [redacted] should be aware that her account was charged-off in 2011, meaning that the seven year rule would not take place until 2018.  The company-owned [redacted] was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, they are unable to adhere to her requested resolution. Records indicate that after the dealership closed, Ms. [redacted]’s account was sold to[redacted] in November 2016.  At this time, it is recommended that she contact[redacted] at[redacted]to discuss her account status.  The company-owned J.D. Byrider/[redacted] would like to apologize to Ms. [redacted] for any inconvenience, and wishes her all the best in her future endeavors.Thanks, [redacted] Customer Service