Byrider Sales of Indiana S, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am so done with this lemon, I picked up the car on Friday, “supposedly fixed” attached her is a picture of the lights that came on and have remained on since I Picked it up. Also they test drove it before I picked it up, when I got in the car, the air conditioning was on. My first issue with this car was the air/heat system was leaking in the passenger floor board, so we stopped using the heat/air or defrost, due to issue. So when I got in the care on Friday, I turned it off, and you could still feel cool air coming out of the top and bottom vents, there for the passenger floorboard is soaked. With all these electrical issues and water, I am seriously afraid this thing will catch on fire and and hurt someone. I just want a different vehicle, I fear for our lives.Thank You [redacted]  [redacted] 
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the fullcooperation of the company-owned J.D. Byrider/CNAC in question.  Mr. [redacted] is upset regarding hisaccount.  As a result, he would like to have his vehicle returned to him.   Mr. [redacted] purchased a...

2005 Hyundai Elantra on May 24, 2014 from the company-ownedJ.D. Byrider located in Monroeville, PA.  Account notes indicate that Mr. [redacted]’s vehicle was repossessed due tonon-payment.  Per management, Mr. [redacted] will have to visit the Monroeville location to sign the appropriate paperwork toreclaim possession of the vehicle.  The problem is that Mr. [redacted] is currently on house arrest and has been unable toschedule a time to come in.  Mr. [redacted] should be aware that the company-owned CNAC is unable to complete the reclaimprocess with his wife, as she is not a buyer or co-buyer on the account. J.D. Byrider strives to achieve the satisfaction of each and every customer. The company-owned J.D. Byrider/CNAC was sorry to learn of Mr. [redacted]’sdissatisfaction as expressed in his complaint to your office.  The company-owned J.D. Byrider/CNAC iscurrently awaiting Mr. [redacted] to schedule an appointment.  Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider in question.  Ms. [redacted] is upset regarding her vehicle.  As a result, she would like to have the vehicle repaired. Ms. [redacted] purchased a 2005 Ford Five Hundred on...

February 8, 2014 from the company-owned J.D. Byrider located in Indianapolis, IN.  The vehicle was covered by a 24 month or 24,000 mile limited warranty which mainly covered the major components of the power train. Unfortunately, the limited warranty is no longer valid due toMs. [redacted]exceedingthe mileage limitation. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Account notes indicate that the service center has been diligent in addressing Ms. [redacted]’s mechanical concerns.  Further, service records show that she has had zero out of pocket expenses in the servicingofher vehicle.  Please note that the service center has upheld their limited warranty obligations in full. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office. In a show of goodwill, the service center has agreed to make the appropriate repairs at no cost to Ms. [redacted].  At this time, it is recommended that she contact the service center at 317-354-4470 to schedule an appointment.  The company-owned J.D. Byrider will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  [redacted] is upset regarding her vehicle.  As a result, she would like a rental vehicle and for her vehicle to be repaired at no cost to her.  ...

[redacted] purchased a 2004 Chevrolet Malibu on June 4, 2014 from the company-owned J.D. Byrider located in Columbus, OH.  Account notes indicate that the company responsible for repossessing [redacted]’s vehicle was 3D Recovery.  Please understand that 3D Recovery is not affiliated with the company-owned J.D. Byrider/CNAC, they are simply a third-party vendor.  Any damage caused during the repossession process is the responsibility of 3D Recovery, who can be contacted at 614-397-6510.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of [redacted]’s dissatisfaction as expressed in her complaint to your office.  At this time, it is recommended that she contact 3D Recovery to discuss their policies regarding rental vehicles and vehicle repairs.  The company-owned J.D. Byrider/CNAC would like to apologize to [redacted] for any inconvenience, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  [redacted] is upset regarding his account.  As a result, he would like to have his contract cancelled.  [redacted] purchased a 2009 Honda...

Civic on March 14, 2016 from the company-owned J.D. Byrider located in Columbus, OH.  Prior to purchase, [redacted] went through a closing procedure where the contract was reviewed.  During this time, the purchase price and financing terms were explained to him.  Once he stated that he understood the agreement, he then signed his name to the contract.  CNAC denies misleading [redacted] in any way regarding his purchase.  In a sales survey conducted after purchasing, [redacted] stated that he received good customer service and that his overall purchase experience was positive.  Account notes from April 1, 2016 indicate that [redacted] was attempting to trade his vehicle in at a local Honda dealership.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of [redacted]’s dissatisfaction as expressed in his complaint to your office.  Nevertheless, CNAC is unable to adhere to his requested resolution.  If [redacted] would like to further discuss his account, it is recommended that he contact CNAC management at 614-575-8375.  The company-owned J.D. Byrider/CNAC will continue to accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.D. Byrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that the response partially resolves my complaint.  For your reference, details of the offer I reviewed appear below.I feel that the business should refund my late fee of 12% for my rent here at the shop, since I received payment today, 16 days after I was told it would go out in the week of the 19th's of June check runs.  As I've stated we run a small shop and our operating is in/out concept.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with the result of this attempt to resole my issue. I feel that $2,000 should be taken off the price of my vehicle since I have had to take this vehicle into JD Byrider several times and they were unable to do what that said would be fixed. I feel that I am being cheated and that I will be taking legal action if this does not come to a better resolution. I fear for my families safety in this vehicle and have had to repeated bring this vehicle in for the same problem over and over and they still have not gotten right and I just bought it this summer.
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperationof the company-owned J.D. Byrider in question.  Ms. [redacted] is upset regarding her vehicle. As a result, she would like to be placed into a different vehicle. Ms. [redacted] purchased a 2007 Hyundai...

Tucson on October 18, 2014 from the company-ownedJ.D. Byrider located in Monroeville, PA. Management has already spoken with Ms. [redacted] and notified her that theywill not be exchanging her vehicle.  At the time of purchase, Ms. [redacted] had ample time to inspect the vehicle and evenhad the option to have the vehicle inspected prior to sale.  The company-owned J.D. Byrider deniesmisleading Ms. [redacted] in any way regarding the functionality of her vehicle. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry tolearn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, the company-ownedJ.D. Byrider is unable to adhere to Ms. [redacted]’s requested resolution to place her into a different vehicle.  Thecompany-owned J.D. Byrider will continue to accommodate Ms. [redacted] to the best oftheir abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

At this time, no further payment will be made to Ms. [redacted].  Again, the company-owned J.D. Byrider would like to apologize for any inconvenience.Thanks,J.D. Byrider Customer Service

In the case of [redacted] we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider in question.  Ms Bell is upset regarding her vehicle.  At this time, it is recommended that she contact the Madison service center at 615-860-3885 to schedule an...

appointment. The service center would like to remind Ms Bell that her vehicle can only be serviced once it is made readily available.J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry to learn of [redacted] dissatisfaction as expressed in her complaint to your office.  The company-owned J.D. Byrider will continue to accommodate Ms Bell to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks, J.D Byrider Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They still aren't giving me an good reason why my income wont be accepted telling me it wont isn't an liable reason when I make more then I was when I got my car. What should be accpetable for income, I am entitled to know. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you...

are not satisfied with this resolution.]
Regards,
[redacted]

please provide invoices for the work and reconditioning done to the vehicle so that I may present them to support the vehicle value to a potential 3rd party. All invoices should correspond to the vehicle VIN and should include, in detail, separate parts and labor costs. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]By the advice of ABC’ 6’s “Ask the Attorney” line at 614-481-6848 I contacted the Revdex.com and The Ohio Attorney General’s office to file a complaint on behalf of [redacted]. A few days after Devin had purchased this car I heard about it and asked him some simple questions about the car and the purchase details and here are the questions and his response. I am sharing this so that all involved can understand why I maintain that Devin did not fully comprehend what he was signing even if he said he did during the closing procedure that was video and audio taped according to the Consent Form.1. What is the year, make, model and details of the car? He said Salesman told him it was a 2009 Honda Civic Si Luxury Model with 2 hi performance chips in it. Blue exterior with 111, 000 miles. (It was not an Si Luxury model but a Basic LX. As far as the Hi Performance chips we don’t know but I highly doubt it.)2. What is the NADA and the Kelly Blue Book Retail Value? He said I don't know. (NADA Fair Market Retail Value was $8225.00) (KBB.com = $7215) 3. What was the Purchase Price of the car? His response was I think $14,000. (This was close to the $14, 895.00, almost double the value)4. What is the interest rate and terms? His response was I don't know the rate but my 1st payment is $225. (Actually he has to make 5 bi-weekly payments of $225 to pay the deferred down and Document service charge)5 How many years or months do you pay? His response was the 1st payment of $225 pays the rest of my down payment and then it drops to $175 every 2 weeks.  (Actually he has to make 116 bi-weekly payments of $203.48 which = $23, 603.68)6. What about the physical damage insurance? His response was I don’t know but I think it is in my bi-weekly payment. (Actually it is a separate bi-weekly payment of $42)7. Devin did you read the Purchase Agreement? His response was no.What I see is a young 18 year old that wanted his 1st car and was sucked in by advertisement of a Buy Here-Pay Here trap.He initially went to this location to look at a 2009 Scion TC but found out it sold the night before. The salesman did his job by finding a 2 door coupe that might appeal to a young man.Devin said he was told it was a 2009 Honda Civic Si Luxury model with 2 Hi Performance Chips. But after I looked at it I showed him it was just a Basic LX Model with steel wheels and cloth interior.Devin also told me the salesman told him he had 30 days to return the car if he was not happy with the purchase. So he called the salesperson and asked to return the car. He was told it was not possible.Devin then did a Google search on what to do if you didn’t like a car you just purchased and found a suggestion that you take it to a local dealer of the same make and trade it in.So he went to John Hinderer Honda in Heath OH and talked with their sales staff. They offered him $7000 for the car if he traded it for another used car with the sale price of 10,500.00.They would attach the negative equity to the deal if he found a qualified Co-Signer. This was not a feasible plan and he can’t find a co-signer willing to take this risk.     In recap J.D Byrider charged this impressionable young man twice the value of the vehicle. This caused him to pay almost double the State of Ohio Sales Tax.Doubling the price also causes him to pay much more and much longer the interest charges. The % interest rate he is being charged is not declared on any of the documents given to him. Only the amount per payment and the total payments are spelled out. At the age of 58 and after purchasing many vehicles I have never ran into such a predatory auto sales place that even has a consent form to audiotape and videotape the closing.I am convinced that Devin Chase McKnelly did not understand the whole deal at closing but he is beginning to understand much better after the fact.I am asking J.D. Byrider / CNAC a large business to have mercy on this disadvantaged young man and reconsider to negotiate a better deal with Devin.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/[redacted] in question.  Mr. [redacted] is upset regarding his previous account.  As a result, he would like his trade-in vehicle returned and a refund.  [redacted]...

purchased a 2007 Saturn Aura on June **, 2016 from the company-owned J.D. Byrider located in Columbus, OH.  [redacted] was listed as the co-buyer on the account.  At the time of purchase, Mr. [redacted] was wearing a [redacted] uniform and had paystubs from [redacted].  Following a missed payment, [redacted] attempted to contact [redacted] regarding Mr. [redacted] employment status.  At that time, it was discovered that he no longer worked there.  Mr. [redacted] did state that he worked at [redacted], however, he was not there for the requisite 30-day period so [redacted] relied on the [redacted] income to qualify him.  Ms. [redacted] was also not on the job for 30 days, so [redacted] did not use her income.  After unsuccessfully attempting to bring the account current with Mr. [redacted] and Ms. [redacted] and in order to protect the collateral, [redacted] deemed the vehicle eligible for repossession.  The vehicle was subsequently repossessed and [redacted] released Mr. [redacted] and Ms. [redacted] from their contractual obligations.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/[redacted] was sorry to learn of Mr. [redacted]’ dissatisfaction as expressed in his complaint to your office.  Nevertheless, they are unable to adhere to his requested resolution.  The company-owned J.D. Byrider/[redacted] appreciated Mr. [redacted]’ business and wishes him all of the best in his future endeavors.Thanks,J.D. Byrider/[redacted] Customer Service

In the case of [redacted], we have reviewed this matter with the fullcooperation of the company-owned J.D. Byrider in question.  Ms. [redacted] is upset regarding hervehicle.  Please note that Ms. [redacted]’scomplaint is a continuation of concerns previously addressed through...

theIndiana Attorney General’s Office.  Thecompany-owned J.D. Byrider has gone above and beyond in assisting Ms. [redacted]with her vehicle.   Ms. [redacted] purchased a 2002 Chrysler PT Cruiser on March 12, 2012 from the company-ownedJ.D. Byrider located in Indianapolis, IN. The vehicle was covered by a 24 month or24,000 mile limited warranty which mainly covered the major components of thepower train. Unfortunately, the limited warranty is no longer valid due to bothtime and exceeding the mileage limitation. Prior to the expiration of Ms. [redacted]’slimited warranty, service records show that the company-owned J.D. Byriderupheld their coverage obligations.  Asoutlined at the time of purchase, Ms. [redacted] was made aware that any repairsneeded to the vehicle following the expiration of the limited warranty would beher responsibility.  A used automobile,like any mechanical device that is subject to wear and tear, will requireregular maintenance and repairs in order to ensure its continued use. Records indicate that the company-owned J.D. Byrider recently made an exception, asrequested by Ms. [redacted] to the Indiana Attorney General’s Office, to have hervehicle serviced at Eastgate Chrysler. Upon conclusion of the inspection by Eastgate Chrysler, they did notdetect any mechanical concerns with Ms. [redacted]’s vehicle.  However, they did state that the brakes androtors would need to be replaced sometime in the near future.  In a show of goodwill and in the spirit ofcustomer service, the company-owned J.D. Byrider replaced both at no cost toMs. [redacted].  The company-owned J.D.Byrider denies misleading Ms. [redacted] in anyway regarding her mechanicalconcerns. The company-owned J.D. Byrider has expended extensive resources in an attempt tosatisfy Ms. [redacted].  Management hasmade numerous exceptions in an attempt to assist Ms. [redacted] above and beyondthe scope of her purchase agreement and limited warranty.  The company-owned J.D. Byrider adhered to Ms.[redacted]’s requested resolution, as outlined in her Indiana Attorney Generalcomplaint, to have a neutral third-party (Eastgate Chrysler) review her mechanicalconcerns.  However, Ms. [redacted] was notsatisfied with the third-party’s evaluation of her vehicle.   J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry tolearn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to youroffice.  At this time, the company-owned J.D. Byrider is unableto continue adhering to Ms. [redacted]’s demands. Ms. [redacted] has placed nearly 33,000 miles on her vehicle sincepurchasing in March 2012.  Given the timeand mileage accrued in the 36 months since purchasing, the company-owned J.D.Byrider feels strongly that Ms. [redacted] has been provided with suitabletransportation.  Seeing as the limitedwarranty has expired, Ms. [redacted] has the option to have her vehicle servicedat any repair facility of her choosing.  Asagreed upon at the time of sale, Ms. [redacted] will be responsible for repairsand maintenance required to her vehicle moving forward.  Thanks,J.D. Byrider/CNAC Customer Service